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diversity - Supporting doc


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									Equality and Diversity

Equal Opportunities Supporting Document


Some Definitions and Terminology Discrimination against people based on assumptions and stereotypes about age. Unfounded hostility toward the Jewish faith and people. The term used to describe range of minority ethnic communities and groups in the UK – can be used to mean the main Black and Asian and Mixed racial minority communities or it can be used to include all minority communities, including white minority communities. Please note that the definition currently used by the Government for BVPI purposes excludes white minority communities. The Council prefers the term ethnic minority communities or minority ethnic communities. The legal definition for the purposes of the DDA 1995 is “physical or mental impairment which has a substantial and long term effect on an individual’s ability to undertake normal day to day activities”. However this definition sees people under what is known as the “Medical Model of Disability”. By contrast the “Social Model of Disability” which is supported and used by the Council, views disability as caused not by impairment but instead by the way in which society fails to meet the needs of disabled people. Please ensure you try and apply the social model but recognise that some disabled people will themselves use the medical model – sometimes unaware of the medical model. Treating an individual or group differently and less favourably than others under comparable circumstances. It may be based on a person’s race, ethnic origin, gender, disability, age, religious or other belief, or their sexual orientation. It may be unlawful and can include harassment. For more information on whether discrimination is direct or indirect – please seek advice from the lead officer on older people.


Anti-Semitism Black and Minority Ethnic (BME)




A term used to characterise the uniqueness of individuals and to acknowledge and value individual difference. The preferred term currently used by the Council describe range of minority ethnic communities and groups in the UK – can be used to mean the main Black and Asian and Mixed racial minority communities or it can be used to include all minority communities, including white minority communities. Please note that the definition currently used by the Government for BVPI purposes excludes white minority communities. medical diagnosis of a consistent and overwhelming desire to live in the opposite gender to that assigned at birth the gender a person identifies with. This is not necessarily the same as the sex they were assigned at birth.

Ethnic minority Communities

Gender dysphoria Gender identity

Gender reassignment

the process of transitioning from the gender assigned at birth to the gender the person identifies with. This may involve medical and surgical procedures issued by the Gender Recognition Panel – signifies full legal rights in acquired gender and allows the issuing of a replacement birth certificate. Any incident perceived by the “victim” or any other person to be motivated by prejudice due to their actual or perceived racial origin, religion or belief, sexual orientation, impairment or gender etc. Discrimination against gay men, lesbians and bisexual people based on assumptions, stereotypes and beliefs regarding the superiority of heterosexuality. An irrational fear and dislike of individuals who identify themselves as gay, lesbian or bisexual (prejudice), which may result in judgemental, discriminatory or aggressive behaviour. Unfounded hostility towards Islam, which may result in unfair discrimination against Muslim individuals or communities, and the exclusion of Muslims from mainstream political and social affairs. In the past in the UK, the legal sex of someone was defined by their birth certificate and could not be changed. The Gender Recognition Act 2004 means people can now apply to gain recognition of their change of gender for all legal purposes. An unfavourable feeling or attitude based on partial/ faulty or no knowledge which may result in hostility towards certain individuals or groups. A prejudice that is founded on the basis of race, nationality or ethnic group, in which groups different to one’s own are seen as inferior. Also used to describe discriminatory behaviour on the grounds of race. May be seen as the “collective failure of an organisation to provide an appropriate and professional service to people because of their colour, race, culture or ethnic origin. It can be seen or detected in processes, attitudes and behaviour which amount to discrimination through unwitting prejudice, ignorance, thoughtlessness and racist stereotyping which disadvantages minority ethnic people” (MacPherson Report 1999). A prejudice based on a person’s gender in which one gender is seen as inferior. Also may be used to describe discrimination on grounds of gender.

Gender recognition certificate Hate crime




Legal sex



Institutional racism




Generalisations concerning perceived characteristics of all members of a group. inclusive term, including people who identify as transsexual, transgender, transvestite or simply trans


Transgender person Transsexual person Victimisation

A person whose perception of their own gender identity does not conform to the sex they were assigned at birth. legal/medical term for someone who lives (or wishes to live) permanently in their ‘new’ gender. Treating an individual less favourably than another because they have brought or supported a complaint of discrimination.


Terminology Relating to Disabled People

Language is important and using the wrong terminology can be offensive. The disability rights movement has promoted the use of language which emphaises the person rather then their impairment. As a guide the list below sets out what language should be used and what should be avoided.


Impairment is the functional limitation within the individual caused by physical, psychological, mental or sensory impairment. Disability is the loss or limitation of opportunities to take part in the mainstream life of the community on an equal level with others due to physical and social barriers. The term the disabled implies a homogeneous group separate from the rest of society. We are individuals. The term handicapped is offensive to many disabled people because it has associations with cap in hand and begging. The preferred term is disabled People. The phrase people with disabilities is incorrect. People have impairments, they do not have disabilities. The term Invalid equates disability with illness and can be construed as not valid or worthless. A wheelchair represents independence, freedom and not a confining burden as it is thought of by non-Disabled People. Disabled People prefer to say wheelchair user or person who uses a wheelchair.


The disabled


People with disabilities Invalid

Wheelchair user

People with People with an intellectual impairment prefer to be described as people learning difficulties with learning difficulties not mental handicap. It is important not to confuse learning difficulties with mental illness. People with a mental health or hidden impairment Mental health and hidden impairments are not always visible. Therefore, discrimination may also occur.

Carer The term carer is often used by unpaid relatives, friends or neighbours. Personal assistant Preference for the term personal assistant instead of carer is chosen by Disabled People, as assistant carries the implication that whenever possible, Disabled People retain control of their own lives. It is support and assistance that Disabled People require, not to be looked after and cared for. Disabled toilet Often the term disabled toilet is used, but this is inappropriate, the toilet is either accessible or not accessible.

2. Main pieces of legislation

In making judgements about whether you are meeting the requirements of legislation, or whether specific policies, procedures or functions result in unlawful discrimination or in relation to the Council’s duties to promote equality, you should consult guidance on the following pieces of legislation:

Race • • • Race Relations Act 1976 Race Relations (Amendment) Act 2000 Race Relations Regulations 2003

Gender/ Sex/ Transgender

• • • • •

Sex Discrimination Act 1975 Equal Pay Act Gender Reassignment Regulations 1999 Gender Recognition Act 2004 Equality Act 2006


• •

Disability Discrimination Act 1995 Disability Discrimination Act 2005



Employment Age Regulations (came into force in October 2006).


Sexual Orientation

• • •

Employment Sexual Orientation Regulations 2003 Civil Partnership Act Equality Act 2006

Religion and belief

• •

Employment Religion and Belief Regulations 2003 Equality Act 2006

3. Equality Standard for Local Government

The Equality Standard is a nationally recognised framework to help local government achieve equality of opportunity in employment and service delivery. The standard has five levels. The equality standard focuses on race, disability, gender, age, religion or belief and sexual orientation. At level two organisations must have: • A clear process and programme for reviewing equal opportunities practices • Equal opportunities training • The standard must be part of the procurement process • Equality action plans to implement the standard and actions resulting from the impact assessment • A corporate self assessment • The equality standard must be a tool for performance management and integrated into the performance framework of the Council • Effective consultation with stakeholders throughout the process of impact assessment, setting equality objectives, performance indicators and self assessment • A system of accountability based upon scrutiny and involvement of stakeholders


Currently the Council is working towards achieving level 3. To achieve level 3

• • • • • •

Each service will need to develop specific equality targets and relate these to service planning and performance indicators Documentation showing links from impact assessments to setting objectives, targets and action plans Targets that specify performance indicators Description of monitoring system for each indicator Evidence of consultation and relevant equality groups The Council will need to review its employment, pay and service delivery practices with others to set employment and pay targets that compare well with other authorities. Data collection on how workforce compares with the local population is essential. Evidence will be needed of employment targets; employment targets should be included in Council employment strategy. An equal pay review should be produced and addressed in accordance with nationally negotiated terms. A successful validation and assessment carried out by the Improvement and Development Agency for a Level 3 Equality Mark.


Our performance against the equality standard is measured as a BVPI. BVPI 02a measures the level of conformity to the Equality Standard for local government. The Council has set the following targets for this BVPI • 2006 / 2007 level 2 • 2007 / 2008 level 3 • 2008 / 2009 level 3 • 2009 / 2010 level 4 These targets are generally in line with the ambitions of other authorities in Hampshire. Currently few local authorities nationally have achieved level 4 or

All of these requirements have been reflected in the action plan of the strategy.

For further information about the Equality Standard please contact the Health and Community Team.


4. Demographic information

The statistics below provide a summary of the profile of residents within the Borough of Eastleigh according to age, health and disability, ethnic origin, religion and sexuality in comparison with county, regional and national profiles. The source used is mainly from the 2002 Census data available on the website of the Office for National Statistics (ONS). Where necessary other sources have been used.

Borough Population Eastleigh population as measured by the 2001 Census was 116,169; of which 57,000 (49.07%) were male and 59,169 (50.93%) were female. Hampshire County Council’s 2005 – based Small Area Population Forecasts (SAPF) indicate that the borough population will have reached 118,553 by 2006 indicating a 3.86% rise since the 2001 census. The percentages of males and females are forecast to remain virtually unchanged, males 49.02% and females 50.98%.


Age Profile Table 1 shows the age profile of the borough population compared with Hampshire, the South East Region and England and Wales as a whole.

Table 1: Age Profile of Resident Population Percentage of population in each age group Age of resident population Under 16 16-19 20-29 30-44 45-59 60-74 75 & over Eastleigh Borough 21.0 4.8 11.2 23.4 20.0 12.5 6.9 Hampshire South East England & Wales 20.2 4.9 12.6 22.6 18.9 13.3 7.6

20.1 4.8 10.9 22.8 20.2 13.5 7.7

19.9 4.8 12.0 22.6 19.5 13.2 8.0

Compared with the wider areas, Table 1 indicates that the borough has a slightly higher proportion of children under 16, a slightly higher proportion in the 30-44 age group, a slightly higher proportion than the average in England and Wales in the 45-59 age group although this is comparable with the rest of Hampshire; and lower proportions aged 60 and over. Hampshire County Council’s 2005-based Small Area Population Forecast indicate that there will be little change in the proportions of the borough’s population between 2001 and 2006 but there will be an estimated increase in the overall population to 118,553.

Health & Disability The 2001 Census asked people to describe their health, over the preceding 12 months as “good”, “fairly good” or “not good”. It also asked questions about any limiting long term illness, health problems or disability which limited people’s daily activities or the work they could do. Table 2 shows how people in the borough described their health compared with people in Hampshire, the South East Region and England & Wales as a whole.


Table 2: Health & Disability of Resident Population Percentage of population Eastleigh Borough Health “Good” Health “Fairly good” Health “Not good” Disability or long term illness in total population 73.3 20.3 6.5 Hamp-shire SE England & Wales 68.6 22.2 9.2

72.5 20.9 6.6

71.5 21.4 7.1





Disability or LLTI in “working age” population (aged18 64) (Source 2001 Census ONS)





According to Hampshire County Council, currently 2800 people in Eastleigh are estimated to be claiming incapacity benefit (severe disability allowance based on a 5% sample) and 3100 are claiming disability living allowance (based on 5% sample).

Ethnic Origin Table 3 shows the breakdown of the ethnic origin of the population of Eastleigh compared to the whole of Hampshire, South East and England.

Table 3: Ethnic Origin of Resident Population Percentage of Population in each Ethnic Group Ethnic group of resident population White British White non-British Eastleigh Borough 95.5 2.0 Hampshire South East 95.4 2.4 91.3 3.8 England 87.0 3.9


Mixed Asian or Asian British Black or Black British Chinese or other ethnic group

0.7 1.2 0.2 0.5

0.7 0.7 0.3 0.5

1.1 2.3 0.7 0.8

1.3 4.8 2.3 0.9

(Source 2001 Census ONS)

From table 3 it can be seen that 95.5% of the borough population described themselves as “White British” in the 2001 Census which is on a par with the rest of Hampshire although higher than the South East and England as a whole. “White non-British” represented 2% of the population which is lower than the rest of Hampshire, the South East and England. The “mixed race” group is the same as Hampshire and lower than the South East and England. The largest non-white groups in the Borough according to the 2001 Census were “Asian or Asian British” which represent a higher percentage than Hampshire but still lower than the South East and England. The remaining two groups were represented by small percentages that were similar to the rest of Hampshire and lower than the South East and England.

Religion For the first time in the 2001 Census people were asked to state their religion but it was made clear that this was not compulsory. Nearly 93% of borough residents did answer the question, a similar proportion to the county, regional and national averages.

Table 4: Religion of Resident Population Percentage of population for each religion Religion E a s t l e i g h Hampshire S o u t h England Borough East & Wales 76.7 0.2 0.3 0.1 76.2 0.2 0.3 0.1 72.8 0.3 0.6 0.2 71.8 0.3 1.1 0.5

Christian Buddhist Hindu



Muslim Sikh Other religions No religion Religion not stated

0.3 0.5 0.3 15.2 6.4

0.4 0.1 0.3 15.6 6.9

1.4 0.5 0.4 16.5 7.5

3.0 0.6 0.3 14.8 7.7

Table 4 shows that nearly 77% of borough residents stated their religion as Christian which is slightly higher than Hampshire, the South East or England and Wales.

In all 1.7% of Borough residents stated their religion as being other than Christian which is half the percentage of the region as a whole and less than a third of the national proportion but higher than the Hampshire average. The largest non-Christian religion in the Borough is Sikh being 0.5%.


Sexual Orientation

The 2001 Census did not include any questions with regard to sexual orientation. However it is estimated that the percentage of the population that are gay/lesbian/bi-sexual/transsexual/ transgendered is reported to be in the region of 5-7%. If an average of 6% is used, in Eastleigh this amounts to 6970 residents (source www.sronewall.org.uk). However the 2001 Census did ask if couples were residing as same sex couples and in Eastleigh 132 people stated that they were, representing 0.15% of resident population. This was similar to Hampshire as a whole where there were 1382 people or 0.14% of the resident population, and lower than the South East, 13318 people being 0.21% of the population and England & Wales, 78522 people being 0.19% of the population.

5. Examples of good practice from other organisations

Disabled People Fareham Borough Council redesigned the ground floor of the Civic Offices considering the needs of people with physical impairments.

“We invited Fareham Access Group to examine the plans and provide feedback. They gave a few suggestions which were considered and included in the revised plans, some of which cost extra but were included because they provided easier access etc. Feedback from FAG since the opening of the new customer service centre has been positive”.

Another local authority involved local disability groups when drawing up the Local Development Frameworks section regarding future housing provision. The group raised the issue of the chronic shortage of accessible housing. They argue the need for all new housing to be constructed to Lifetime Home standards, and for a proportion to be built to wheelchair housing standards. The Local Authority staff investigated the evidence base to support these proposals & found substantial information about the regional prevalence of disabled people and in particular the mobility impairments which would particularly benefit from Lifetime Home standards (from the housing need surveys). However, there was no statistical information about the regional prevalence of wheelchair users. Rather than using this absence as an excuse for inaction they took further evidence of the extent of the specific shortfall in provision of wheelchair housing from local groups, and also from local housing, social services and health authorities. On this basis they established a target of 20% wheelchair housing.


Gender Rotherham Metropolitan Borough Council ensures that services delivered by contractors embrace diversity, by requiring a commitment to equality and diversity through the procurement process and by setting targets for usage where applicable. Grange Park golf course, for example, seeks to make activities more affordable by limiting the cost for local users and by restricting the number of season tickets that are available. Because fewer women than men play golf, the club has set targets for usage by women and girls and ensures that a proportion of season tickets are reserved for female golfers.

Museums, theatres and football clubs who give concessions to their customers based on the state pension ages of 60 for women and 65 for men contravenes the Sex Discrimination Act. This difference in treatment of men and women is unlawful.

Many organisations have identified that women are under-represented as users of the services they provide. For example, leisure centres find that women are not making use of the facilities; motoring and transport organisations are aware of the reluctance of women to use public transport and car parks at night; administrators of lottery funding are concerned about the lack of women on committees applying for lottery funding. Other organisations want to ensure that women feel welcome when using the facilities and services, for example, nightclubs and sporting venues.

The English Sports Council carried out research into encouraging women’s participation in sport and identified the “5 Cs”: consultation, choice, convenience, confidence and comfort. Whilst these findings mainly apply to leisure services, the general principles may be helpful to other service providers. Summary: Offer a breadth of opportunities with a varied programme to allow a range of choices to be made. Don’t assume that all women’s activities can be put on during week day off-peak times as they often have the same restrictions on their time imposed by work as men do.

When surveyed many women stated that they do not feel comfortable or confident in many mixed activities. Fear of ridicule, abuse, and not wanting to look weak, silly or sweaty, may lead women to feel seriously embarrassed and it is these perceptions which have helped to make womenonly sessions so enduringly popular over the past 10 to 15 years.


Ethnic Minority Communities Sompriti in Lewes, East Sussex, received £26,500 from the Commission for Racial Equality to increase understanding among rural ethnic minority communities about race equality and diversity so that they have the skills and confidence to inform and shape race equality work in housing, health, education and other key services.

Southampton City Council organises an advice clinic for Polish and East European nationals run by the Welcome Project, a church based local charity which Southampton City Council funds. This takes place on a Friday and it offers some basic advice combined with sign posting. The project also advertises the contact details of key advice agencies in Southampton but apparently sometimes, getting people to go there can be difficult, despite the urgent problems they have.

As well as the above a series of advice workshops in partnership with City College and the local TUC, have been undertaken again for Polish nationals. This has been at locations which are considered safe and familiar by the client group.

In-house training sessions were delivered to frontline staff to make them aware of the range of new communities in Southampton, some of the cultural differences and the main needs they have (e.g. housing, a fair wage etc)

Older people East Cambridgeshire District Council helped to promote and co-ordinate services to older people in the area through a one stop surgery approach.

Younger people Nottingham City Council improved engagement and consultation with the City’s youth through a youth engagement unit resulted in a range of projects and activities being provided specifically aimed at youth in the City.

Lesbian/Gay/Bi-sexual/Transsexual/Transgendered people Brighton and Hove Council led a large project (15-20%) to collect community’s views and develop a co-ordinated response.

Gypsy Travellers Fernland District Council encouraged 120 known roadside encampments gypsy travellers and guided them to act in an environmentally responsible manner and a socially acceptable way in return for supporting the people who live there.

When the ground floor of the Civic Offices was redesigned consideration was given to the needs of people with physical impairments. Fareham Access Group was invited to examine the plans and provide feedback. They offered a few suggestions which were included in the revised plans, some of which cost extra but were included because they provided easier access etc.

Feedback from FAG since the opening of the new customer service centre have been positive.

6. Organising Accessible Events

We all aim to make our services, meetings, consultations etc equally accessible to all but we don’t always get it right. The following tips and examples of reaching out to people with particular needs are designed to help.

Timing Is there a time of day that is best for our target audience? • • old people - not after dark single parents - in school hours or after bed-time

Plan in advance • Does our target audience need childcare to be provided? Eastleigh Borough Council runs a mobile crèche service, contact Pat Statham on Ext 3353 Health and Community Team. Pat is OFSTED approved. Does our target audience have food requirements? Vegetarian food is an easy way to avoid contravening food rules of Hindu, Islamic and Jewish communities.



Local contacts for providing refreshments • Court House Catering Rushington Business Park Chapel Lane Southampton SO40 9LA Telephone: 023 8066 6608 Prices start from £2.95 per person for sandwich platter Sandelli Noff Catering Ltd 149 Hursley Road Eastleigh SO53 1JE Telephone: 023 8027 0909 Prices start from £2.30 per person for sandwich platter Vanilla Gourmet Catering Ltd Hambleside Swanwick Shore Road Swanwick Southampton SO31 7EF Telephone: 01489 589275 Prices start from £4.50 per person for sandwich platter



Will we need a signer (for people who speak sign language)? Hampshire Deaf Association provides Sign Language Interpreters, Communicators, Notetakers and Lipspeakers to enable deaf people to enjoy equal access to services.

The Hampshire Interpreting Service for Deaf People can be contacted at • Hampshire Deaf Association, 1 & 2 Carlton Commerce Centre, Dukes Road, Southampton, SO14 0SQ. Minicom: 023 8051 6502 Telephone: 023 8051 6500

Fax: 023 8051 6501 Email: enquiries@deafhampshire.org Website: www.deafhampshire.org/services.htm#interpreting • Royal Association for Deaf People also covers the South East area. Contact details: RAD Sign Language Bureau 18 Westside Centre London Road Stanway Colchester Essex C03 8PH Tel: 0845 688 2626 (24 hour service) Fax: 0845 688 2627 (office hours only) Text: 0845 688 2628 (24 hour service) SMS: 07974 325563 (24 hour emergency service) E-mail: interpreting@royaldeaf.org.uk For information on charges visit: www.royaldeaf.org.uk/page.php?id=100086 Will we need an interpreter? • • Children should not legally be used as interpreters. If anything personal is being discussed, it is better to have an outsider to interpret. Access to Communication offer face to face interpretation at a cost of £25 per hour plus travel cost (from Southampton). This is April 2006 prices and based on Monday to Friday 9pm to 5pm. Telephone 023 80241300. Lingland (which is also local) charge £18 per hour plus travel time. Their number is 01489 584571 Both services can also arrange telephone interpretation but need notice to organise this. They also provide translation. Venue Before booking, check: • • • • • is there an induction loop? if not, can we take ours? can wheelchairs get into the building? into the room(s) we’ll use? into the WC? EBC is drawing up a list of information about venues. We will set up spreadsheet “Venue details - Equality & Diversity pro forma” to record details of venues when you contact them to save time in future as well as reminding you of access issues.


Transport • • • • can people get to there by public transport? can people with disabilities/old people park close to the door? should we offer transport – e.g. a minibus or taxi ? if so, what accessibility features does it need?

Advertising and Paperwork • • • • • All advertising and paper should be clear and available in different formats. Does it advise “Wheelchair accessible?” Does it advise “Induction loop available”? (or “available on request”?) Does it warn people if there are problems at the venue with wheelchair access, induction loops or parking? Does it tell people how to get it in formats for people with sight impairment, learning difficulties, or who do not speak English?. For example “This is about xxxx. Tell us on [telephone/email] if you need papers electronically, in large print, cassette, Braille or other languages, or if you have other needs such as signers or interpreters” in at least 18 point. These messages have to be on the cover, people who can’t read it won’t open it. Is a short sentence in the other languages needed, explaining what our document is about and telling them how to get a translation? There is a guide to accessible venues on the intranet which can be updated by staff.


7. Effective Communication This applies to everything we produce:

• • • • • •

Is the font at least 12 point? Does the print stand put clearly from the paper? Don’t use deep coloured paper which is difficult for people with sight impairment, or red on green. Is the paper matt? Shiny paper causes difficulties for people with sight impairment. Is it in simple language, so that as many people as possible can understand it? If we are using pictures, do they include a range of people – not just white, able-bodied and all same age?

Guide to Plain English • • • • • • • • Keep sentences short Prefer active verbs Use ‘you’ and ‘we’ Choose words appropriate for the reader Don’t be afraid to give instructions Avoid nominalizations Use positive language Use lists where appropriate

The Plain English Campaign offers a range of services from editing documents to training but they are not cheap to use. Visit: www.plainenglish.co.uk for more information. A guide is downloadable at www.plainenglish.co.uk/howto.pdf and a price list for their services at www.plainenglish.co.uk/ pricelist2006.pdf Sight impairment Each person coping with sight loss is different. They come from a variety of cultural backgrounds. Some may have no sight at all or quite a bit of useful residual vision. Others may have tunnel vision or peripheral vision. Each will have developed their own strategies for coping. Other factors that may have an effect on what can be seen are lighting and colours. It may be worth asking whether a person would prefer to receive electronic communication as this can be personally altered to adapt to individual need. Verdana pt 16 is a good clear font and many people find it easier to read. Cassette recordings can be good for most people with impaired vision as few read Braille. For more information contact: • Southampton Area Talking Echo 3 Bassett Avenue Southampton SO16 7DP Telephone: 023 8089 3393 Email: chrismlitton@aol.com Website: www.communigate.co.uk

Or • Hampshire Association for the Care of the Blind 25 Church Road Bishopstoke Eastleigh Hants SO50 6BL Telephone: 02380 641244 Email: info@hacb.org.uk Website: www.hacb.org/welcome.html Learning difficulties: Makaton is a way of communicating that uses a combination of speech, signs and pictures or written symbols and is one of several symbol-based systems used in Hampshire It is particularly useful for people with learning disabilities who might also have other communication disabilities (note, widely but not universally used so worth checking specifically with target audience/individuals). For more information contact: • MVDP 31 Firwood Drive Camberley Surrey GU15 3QD Phone/Fax: 01276 681368/ 01276 61390 Email: mvdp@makaton.org Translation and Interpretation 95.5% of the borough population described themselves as “White British” in the 2001 Census. Punjabi and Polish are the main minority languages spoken in Eastleigh.(a very small minority speak Chinese). Punjabi speakers who are Muslim usually speak a form of Punjabi that is not a written language so many of them can read, write and speak in Urdu. Don’t automatically produce other formats or get written translations done, unless you know they are needed. Translations can be provided by ‘Access to Communication’ their telephone number is: 023 8024 1300 or Lingland (which is also local) and their number is 01489 584571.

The Council has signed up to language line which is a 24 hour telephone interpretation service on a trial bias for a year. Languageline currently cater for 150 international languages.

To access the service telephone 0845 310 9900 and quote our customer ID L47155.

There is a charge for service which Units would need to fund themselves however the annual management fee has been funded corporately.


Interpretation Charges:

First 15 mins 08.00-18.00 Mon-Fri All other times £2.85 per min £3.25 per min

Next 16-30 mins £2.45 per min £2.75 per min

Further mins 31+ £2.15 per min £2.45 per min

This service is not recommended for long telephone interviews, but as a quick solution for when an interpreter may be required without prior notice. For interviews it may be worth having an interpreter in person. ‘Access to Communication’ offer face-to-face interpretation service at the cost of £25 per hour plus travel cost (from Southampton). This service is available Monday to Friday 9:00am to 5:00pm and their telephone number is: 023 8024 1300. Lingland (which is also local) charge £18 per hour plus travel time and their number is 01489 584571.

8. Useful websites www.acas.org.uk www.agebusters.org.uk www.agepositive.gov.uk www.communigate.co.uk www.cre.gov.uk www.drc.gov.uk www.employers-forum.co.uk www.eoc.org.uk www.equalitydiversityforum.org.uk


www.languageline.co.uk www.lowpayunit.org.uk www.plainenglish.co.uk www.stonewall.org.uk www.transgenderzone.com www.womenandequalityunit.gov.uk www.workingfamilies.org.uk

Table for Equal Opportunities Assessments

Function/Policy Arts Building Control Change and Development Communication and Civic Corporate Business Planning Countryside and Recreation Development Control Direct Services Economic Development

Timescale for review Yr 1 Yr 3 Yr 2 Yr 1 Yr 1 Yr 2 Yr 3 Yr 1 Yr 2


Engineering Environmental Health Housing Services Human Resources IT Services Key Initiatives Legal & Democratic Services Planning Policy & Design Property Services Revenue & Benefits

Yr 1 Yr 1 Yr 1 Yr 3 Yr 3 Yr 2 Yr 2 Yr 3 Yr 1 Yr 2


Yr 1 2007/2008 Yr 2 2008/2009 Yr 3 2009/2010


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