FAQ

FACT SHEET FOR NAVY HURRICANE HELPLINE OPERATORS Updated October 13, 2005 Government-Sponsored Transportation of Household Goods in Areas Affected by Hurricanes Katrina and Rita Audience: Callers who are members or civilian employees of the U.S. Navy, and their spouses and dependents Acronyms and Terms HHG—Household goods, also called “personal property” PPSO—Personal property shipping office, or personal property office VPC—Vehicle processing center POV—Personally/privately owned vehicle Subject: Where is the nearest personal property office?   Most military bases have personal property offices. For personal property offices in or near affected areas, refer to the table on pages 6 to 8, OR Callers who have Internet access can go online to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property Directory” to locate the nearest PPSO, OR Navy Service members and civilian employees can call Navy’s Household Goods Helpline toll-free at 1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm. Eastern Time. The Helpline also can be reached by e-mail at nvtrnshhghelpline@navy.mil.  Are personal property offices open in the area affected by the hurricanes?    Yes, all personal property offices in the affected areas are now open. Refer to the table on pages 6-8 for contact information. The personal property office in New Orleans, which had been temporarily located in Belle Chase, LA, reopened in New Orleans on October 6. Service members with orders moving out of the affected areas are encouraged to submit their move application on-line using Smart Web Move (SWM), at https://www.smartwebmove.navsup.navy.mil/swm/. Not all shipments will be eligible for SWM, but many will be. After you submit your SWM application, a personal property counselor will contact you. Navy Household Goods Fact Sheet page 1 of 8 as of 10/13/2005 How can I find out about my entitlement to Government-sponsored transportation of household goods?  Navy Service members and civilian employees can call Navy’s Household Goods Helpline toll-free at 1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm. Eastern Time. The Helpline also can be reached by e-mail at nvtrnshhghelpline@navy.mil. Contact the nearest personal property office. The personal property office on any military base can assist any Service member/employee. For offices in or near affected areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property Directory” to locate the nearest PPSO. Military members: Refer to the Joint Federal Travel Regulations (JFTR). For entitlements related to evacuations, see Chapter 6-Part B. The JFTR can be found online at https://secureapp2.hqda.pentagon.mil/perdiem/jftr(ch1-ch9).pdf . Civilian federal employees: Refer to the Joint Travel Regulations (JTR). For entitlements related to evacuations, see Chapter 12. Find the JTR online at https://secureapp2.hqda.pentagon.mil/perdiem/jtr(ch1-16).pdf . Members with orders sending them out of the affected area can go on-line to Smart Web Move to complete a move application and initial counseling on-line: https://www.smartwebmove.navsup.navy.mil/swm/. A personal property counselor will contact you after you submit the SWM application.     The Government was shipping my HHG into or out of the affected area. How do I find out what happened to my HHG?  Call your nearest personal property office. For offices in or near affected areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property Directory” to locate the nearest PPSO. OR Call the carrier who moved your HHG. If you do not have your mover’s phone number: Check your inventory sheet for contact information. Refer to this on-line list of DOD-approved household goods carriers (within CONUS): http://pweb.eta.mtmc.army.mil/topsadm/ftp/carrpam/domp.txt For shipments moving to/from overseas, refer to this carrier list: http://pweb.eta.mtmc.army.mil/topsadm/ftp/carrpam/itgblp.txt  Navy Household Goods Fact Sheet page 2 of 8 as of 10/13/2005 The Government was storing my HHG within the evacuation area. How do I find out what happened to my HHG in storage?  Three of 17 storage warehouses in the New Orleans area sustained some damage as a result of Hurricane Katrina. If you had HHG in storage with Lee Moving and Storage, Worldwide, or COVAN, your HHG may have sustained some damage. The Government’s Regional Storage Management Office (RSMO) and the contractors are still evaluating the damage. A Government official will call you if damage to your HHG has occurred. The Government was moving my vehicle into or out of the affected area. How can I find out what happened to it?  Go on-line to http://www.whereismypov.com/ . Vehicles destined for pick-up at the New Orleans vehicle processing center (VPC) were diverted to VPCs in Atlanta, Dallas, and Orlando. Call the VPC in Dallas (866-438-2046) or Atlanta (800-965-9155), or call Military Surface Deployment and Distribution Command (SDDC) at (703) 428-3277 or -3278.  The Government was storing my vehicle in the affected area. How can I find out what happened to it?    Go on-line to http://www.whereismypov.com/ , or Call the VPC in Dallas (866-438-2046) or Atlanta (800-965-9155), or call Military Surface Deployment and Distribution Command (SDDC) at (703) 428-3277 or -3278. The New Orleans VPC is closed until further notice. The POV contractor has contacted almost all members who had vehicles stored there. Letters have been sent explaining what the member can do and how to file a claim. Before the hurricane, I had PCS orders and had a move booked out of the affected area. But I had to evacuate before my HHG were packed or picked up. What do I do?  Contact the nearest personal property office. For offices in or near affected areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property Directory” to locate the nearest PPSO. Navy Household Goods Fact Sheet page 3 of 8 as of 10/13/2005 Will the Government pay for my HHG if they were damaged in the hurricane?  If your HHG were lost or damaged in the hurricane while the Government was moving or storing them, Navy members/employees can contact the Navy Legal Services Office (NLSO) in Pensacola at (850) 452-5357 or DSN 922-5357 about filing a claim. NLSO Pensacola will provide information on any claim for loss or damage, including questions about household goods in Government quarters that were lost/damaged in the hurricane.  We had to evacuate to a “safe haven.” Can I ship my household goods here?   If you have evacuation orders, the Government may pay to ship HHG, depending on your orders and with limitations. For information about specific entitlements to ship HHG— Navy members and employees can contact Navy Household Goods Helpline, 1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm. Eastern Time, e-mail at nvtrnshhghelpline@navy.mil, OR Contact the nearest personal property office. For offices in or near the affected areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property Directory” to locate the nearest PPSO. - I don’t have orders. Will the Government pay to ship my HHG out of the evacuation area?    No. Contact your detailer for information about impending PCS orders, OR Navy members/employees: To get “safe haven” or “evacuation” orders, call 1-757-889-6440 or call toll-free 1-866-239-0303. To get safe haven/evacuation orders, you will need to provide: Your social security number (SSN) Spouse’s SSN. Your current street address at the safe haven, even if it is a temporary address such as a hotel. Orders cannot be processed with a P.O. box address. Civilians: Provide your bank routing ID and account number. Navy Household Goods Fact Sheet page 4 of 8 as of 10/13/2005 I have “safe haven” or “evacuation” orders, but I’m told there is no line of accounting to ship household goods. What can I do?  You need to get these orders modified (ORDMOD). To get this ORDMOD, contact the nearest PPSO. The household goods counselor will call toll-free 1-888-264-4255 and ask for an amendment to the orders for shipment of HHGs. This phone number is a Commander-Navy Installations (CNI) help desk. CNI Help Desk staff will modify the orders with line of accounting (LOA) data for a HHG move, and then e-mail the modified orders back to the household goods counselor. The PPSO can then set up the move. - - We had to evacuate here to a “safe haven.” I am not from this area—can the personal property office in the “safe haven” area book my HHG for pick-up?  The personal property office at your safe haven can take your move application, but cannot book your shipment. The local office will refer your application to an office that can book your shipment, so you may work with more than one office to prepare your move. Navy Household Goods Fact Sheet page 5 of 8 as of 10/13/2005 Personal Property Offices In or Near Hurricane-Affected Areas (Alabama, Florida, Georgia, Louisiana, Mississippi, and Texas) ALABAMA Fort Rucker Novosel St, Bldg 5700, 2nd Floor S, Rm 270 Fort Rucker, AL 36362-5116 334-255-2343 Maxwell AFB 50 Lemay Plaza South Maxwell AFB, AL 36112 334-953-4774 or 4775 Redstone Arsenal 4488 Martin Road Redstone Arsenal, AL 35898-5000 256-876-3916 Naval Air Station, Pensacola 190 Radford Blvd., Bldg 625C Pensacola, FL Inbound: 850-452-4727 Outbound: 850-452-4654 Naval Support Activity, Panama City Coastal Systems Station Code CP2, Bldg 304 Panama City, FL 850-234-4317 Patrick AFB 514 Falcon Ave Patrick AFB, FL 32925 321-494-5962 Tyndall AFB 445 Suwannee Rd., Suite 152/Stop 27 Tyndall AFB, FL 32403 850-283-4261 FLORIDA Coast Guard Station Miami 15610 South West 117th Avenue Miami, FL 33177-1630 800-778-8724 Eglin AFB 201 Biscayne Road Suite 1 Bldg 613 Eglin AFB, FL 32542 850-882-8331 or 5982 Hurlburt Field Traffic Management Office 131 Bartley Street Bldg 90210, Suite 157 Hurlburt Field, FL 32544 850-844-6051 MacDill AFB 2909 Night Hawk Place MacDill AFB, FL 33621 813-828-2600 Naval Air Facility, Key West Naval Air Facility, Bldg A711 Key West, FL Inbound: 305-293-2973 Outbound: 305-293-2552 GEORGIA Fort McPherson/Fort Gillem 1322 Cobb St SW Fort McPherson, GA 30330-1075 404-464-1023 Fort Stewart 725 Sigma St, Ste 100, Bldg 920 Fort Stewart, GA 31314-4825 912-767-4208 Moody Air Force Base 347 LRS/LGRT 5001 Burrell Street, Suite 103 Moody AFB, GA 31699 229-257-3201 Robins Air Force Base 375 Perry Street Robins AFB, GA 31098 478-222-0132 Soldier Center Fort Gordon Bldg 33720 Fort Gordon, GA 30905-5042 706-791-1929 or 2329 Navy Household Goods Fact Sheet page 6 of 8 as of 10/13/2005 USA Infantry Center and Fort Benning USAIC LOT MH BLDG 280 Fort Benning, GA 31905-5187 706-545-2294 Dyess AFB Personal Property Process Office 466 Fifth St, Suite 210, Room 210 Dyess AFB, TX 79607-2060 325-696-2025 or 2026 Ellington Field Personal Property Processing Office 14657 Sneider Street Building 1057, Room 144 Houston, TX 77034-5586 281-929-2077 or 2366 Fort Bliss 504a Holbrook Rd Fort Bliss, TX 79916-6812 915-568-2735 Fort Hood Bldg 18010 Copeland Soldier Service Center Fort Hood, TX 76544-5062 254-288-9832 Fort Sam Houston 1750 Greeley Road, Suite 2 Fort Sam Houston, TX 78234-5002 210-221-1605 Goodfellow AFB 371 Ft. Lancaster, Bldg. 423 Goodfellow AFB, TX 76908 325-654-3707 or 3704 JPPSO San Antonio 613 Northwest Loop 410, Suite 400 San Antonio, Texas 78216-5518 (210) 321-4200 DSN: 954-4200 (800) 599-7709 Lackland AFB 1561 Stewart Street, Suite 2 Lackland AFB, TX 78236 210-671-2821 or 2822 Laughlin AFB 427 Liberty Dr, Suite 405 Laughlin AFB, TX 78843-5000 830-298-5227 Naval Air Station, Corpus Christi 11001 D St., Suite 143 Corpus Christi, TX Inbound: 361-961-3728 Outbound: 361-961-3729 LOUISIANA Barksdale AFB Traffic Management Office 460 Billy Mitchell Drive, Suite 100 Barksdale AFB, LA 71110 318-456-3229 Fort Polk 7585 Virginia Avenue Suite 102 Fort Polk, LA 71459-5348 337-531-1216 or 1226 Naval Air Station/Joint Reserve Base, New Orleans 2300 General Myer Ave., Bldg 333 New Orleans, LA 504-678-2511 MISSISSIPPI Columbus AFB 680 7th Street Suite 243 Columbus AFB, MS 39710 662-434-2567 Keesler AFB 500 Fisher Street Suite 108 Keesler AFB, MS 39534-2540 228-377-1726 Naval Air Station, Meridian 255 Rosenbaum Ave., Suite 238 Meridian, MS Inbound: 601-679-2123 Outbound: 601-679-2164 TEXAS Brooks AFB Personal Property Processing Office 3124 Sidney Brooks Brooks City Base, TX 78235-5342 210-536-1849 or 1848 Navy Household Goods Fact Sheet page 7 of 8 as of 10/13/2005 Naval Air Station/Joint Reserve Base, Fort Worth 1330 Military Parkway Ft Worth, TX Inbound: 817-782-7304 or -7305, ext. 232 or 233 Non-temporary Storage (NTS): 817-782-7213, ext. 228 Randolph AFB 395 B Street West, Suite 1 Randolph AFB,, TX 78150-4520 210-652-1848 or 1849 Red River Army Depot 100 Main Drive, Bldg 15 Texarkana, TX 75507-5000 903-334-2159 Sheppard AFB 426 5th Ave. Ste 10, Bldg. 402 Sheppard AFB, TX 76311-2934 940-676-5295 Navy Household Goods Fact Sheet page 8 of 8 as of 10/13/2005