FACT SHEET FOR NAVY HURRICANE HELPLINE OPERATORS
Updated October 13, 2005
Subject: Government-Sponsored Transportation of Household Goods in Areas
Affected by Hurricanes Katrina and Rita
Audience: Callers who are members or civilian employees of the U.S. Navy, and their
spouses and dependents
Acronyms and Terms
HHG—Household goods, also called “personal property”
PPSO—Personal property shipping office, or personal property office
VPC—Vehicle processing center
POV—Personally/privately owned vehicle
Where is the nearest personal property office?
Most military bases have personal property offices. For personal property offices in
or near affected areas, refer to the table on pages 6 to 8, OR
Callers who have Internet access can go online to Air Force’s Web site at
http://afmove.hq.af.mil/ . Click on “Installation Directory,” then “Personal Property
Directory” to locate the nearest PPSO, OR
Navy Service members and civilian employees can call Navy’s Household Goods
Helpline toll-free at 1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm.
Eastern Time. The Helpline also can be reached by e-mail at
nvtrnshhghelpline@navy.mil.
Are personal property offices open in the area affected by the hurricanes?
Yes, all personal property offices in the affected areas are now open. Refer to the
table on pages 6-8 for contact information.
The personal property office in New Orleans, which had been temporarily located in
Belle Chase, LA, reopened in New Orleans on October 6.
Service members with orders moving out of the affected areas are encouraged to
submit their move application on-line using Smart Web Move (SWM), at
https://www.smartwebmove.navsup.navy.mil/swm/. Not all shipments will be eligible
for SWM, but many will be. After you submit your SWM application, a personal
property counselor will contact you.
Navy Household Goods Fact Sheet page 1 of 8 as of 10/13/2005
How can I find out about my entitlement to Government-sponsored transportation
of household goods?
Navy Service members and civilian employees can call Navy’s Household Goods
Helpline toll-free at 1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm.
Eastern Time. The Helpline also can be reached by e-mail at
nvtrnshhghelpline@navy.mil.
Contact the nearest personal property office. The personal property office on any
military base can assist any Service member/employee. For offices in or near affected
areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online to
Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,”
then “Personal Property Directory” to locate the nearest PPSO.
Military members: Refer to the Joint Federal Travel Regulations (JFTR). For
entitlements related to evacuations, see Chapter 6-Part B. The JFTR can be found
online at https://secureapp2.hqda.pentagon.mil/perdiem/jftr(ch1-ch9).pdf .
Civilian federal employees: Refer to the Joint Travel Regulations (JTR). For
entitlements related to evacuations, see Chapter 12. Find the JTR online at
https://secureapp2.hqda.pentagon.mil/perdiem/jtr(ch1-16).pdf .
Members with orders sending them out of the affected area can go on-line to Smart
Web Move to complete a move application and initial counseling on-line:
https://www.smartwebmove.navsup.navy.mil/swm/. A personal property counselor
will contact you after you submit the SWM application.
The Government was shipping my HHG into or out of the affected area. How do I
find out what happened to my HHG?
Call your nearest personal property office. For offices in or near affected areas, refer
to the table on pages 6-8 of this fact sheet. For other offices, go online to Air Force’s
Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then
“Personal Property Directory” to locate the nearest PPSO. OR
Call the carrier who moved your HHG. If you do not have your mover’s phone
number:
- Check your inventory sheet for contact information.
- Refer to this on-line list of DOD-approved household goods carriers (within
CONUS): http://pweb.eta.mtmc.army.mil/topsadm/ftp/carrpam/domp.txt
- For shipments moving to/from overseas, refer to this carrier list:
http://pweb.eta.mtmc.army.mil/topsadm/ftp/carrpam/itgblp.txt
Navy Household Goods Fact Sheet page 2 of 8 as of 10/13/2005
The Government was storing my HHG within the evacuation area. How do I find
out what happened to my HHG in storage?
Three of 17 storage warehouses in the New Orleans area sustained some damage as a
result of Hurricane Katrina. If you had HHG in storage with Lee Moving and
Storage, Worldwide, or COVAN, your HHG may have sustained some damage. The
Government’s Regional Storage Management Office (RSMO) and the contractors are
still evaluating the damage. A Government official will call you if damage to your
HHG has occurred.
The Government was moving my vehicle into or out of the affected area. How can I
find out what happened to it?
Go on-line to http://www.whereismypov.com/ . Vehicles destined for pick-up at the
New Orleans vehicle processing center (VPC) were diverted to VPCs in Atlanta,
Dallas, and Orlando.
Call the VPC in Dallas (866-438-2046) or Atlanta (800-965-9155), or call Military
Surface Deployment and Distribution Command (SDDC) at (703) 428-3277 or -3278.
The Government was storing my vehicle in the affected area. How can I find out
what happened to it?
Go on-line to http://www.whereismypov.com/ , or
Call the VPC in Dallas (866-438-2046) or Atlanta (800-965-9155), or call Military
Surface Deployment and Distribution Command (SDDC) at (703) 428-3277 or -3278.
The New Orleans VPC is closed until further notice. The POV contractor has
contacted almost all members who had vehicles stored there. Letters have been sent
explaining what the member can do and how to file a claim.
Before the hurricane, I had PCS orders and had a move booked out of the affected
area. But I had to evacuate before my HHG were packed or picked up. What do I
do?
Contact the nearest personal property office. For offices in or near affected areas,
refer to the table on pages 6-8 of this fact sheet. For other offices, go online to Air
Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation Directory,” then
“Personal Property Directory” to locate the nearest PPSO.
Navy Household Goods Fact Sheet page 3 of 8 as of 10/13/2005
Will the Government pay for my HHG if they were damaged in the hurricane?
If your HHG were lost or damaged in the hurricane while the Government was
moving or storing them, Navy members/employees can contact the Navy Legal
Services Office (NLSO) in Pensacola at (850) 452-5357 or DSN 922-5357 about
filing a claim.
NLSO Pensacola will provide information on any claim for loss or damage, including
questions about household goods in Government quarters that were lost/damaged in
the hurricane.
We had to evacuate to a “safe haven.” Can I ship my household goods here?
If you have evacuation orders, the Government may pay to ship HHG, depending on
your orders and with limitations.
For information about specific entitlements to ship HHG—
- Navy members and employees can contact Navy Household Goods Helpline,
1-800-444-7789, Monday through Friday, 8 a.m. to 5 pm. Eastern Time, e-mail at
nvtrnshhghelpline@navy.mil, OR
- Contact the nearest personal property office. For offices in or near the affected
areas, refer to the table on pages 6-8 of this fact sheet. For other offices, go online
to Air Force’s Web site at http://afmove.hq.af.mil/ . Click on “Installation
Directory,” then “Personal Property Directory” to locate the nearest PPSO.
I don’t have orders. Will the Government pay to ship my HHG out of the evacuation
area?
No. Contact your detailer for information about impending PCS orders, OR
Navy members/employees: To get “safe haven” or “evacuation” orders,
call 1-757-889-6440 or call toll-free 1-866-239-0303.
To get safe haven/evacuation orders, you will need to provide:
- Your social security number (SSN)
- Spouse’s SSN.
- Your current street address at the safe haven, even if it is a temporary address
such as a hotel. Orders cannot be processed with a P.O. box address.
- Civilians: Provide your bank routing ID and account number.
Navy Household Goods Fact Sheet page 4 of 8 as of 10/13/2005
I have “safe haven” or “evacuation” orders, but I’m told there is no line of
accounting to ship household goods. What can I do?
You need to get these orders modified (ORDMOD). To get this ORDMOD, contact
the nearest PPSO.
- The household goods counselor will call toll-free 1-888-264-4255 and ask for an
amendment to the orders for shipment of HHGs. This phone number is a
Commander-Navy Installations (CNI) help desk.
- CNI Help Desk staff will modify the orders with line of accounting (LOA) data
for a HHG move, and then e-mail the modified orders back to the household
goods counselor.
- The PPSO can then set up the move.
We had to evacuate here to a “safe haven.” I am not from this area—can the
personal property office in the “safe haven” area book my HHG for pick-up?
The personal property office at your safe haven can take your move application, but
cannot book your shipment. The local office will refer your application to an office
that can book your shipment, so you may work with more than one office to prepare
your move.
Navy Household Goods Fact Sheet page 5 of 8 as of 10/13/2005
Personal Property Offices
In or Near Hurricane-Affected Areas
(Alabama, Florida, Georgia, Louisiana, Mississippi, and Texas)
ALABAMA Naval Air Station, Pensacola
190 Radford Blvd., Bldg 625C
Fort Rucker Pensacola, FL
Novosel St, Bldg 5700, Inbound: 850-452-4727
2nd Floor S, Rm 270 Outbound: 850-452-4654
Fort Rucker, AL 36362-5116
334-255-2343 Naval Support Activity, Panama City
Coastal Systems Station
Maxwell AFB Code CP2, Bldg 304
50 Lemay Plaza South Panama City, FL
Maxwell AFB, AL 36112 850-234-4317
334-953-4774 or 4775
Patrick AFB
Redstone Arsenal 514 Falcon Ave
4488 Martin Road Patrick AFB, FL 32925
Redstone Arsenal, AL 35898-5000 321-494-5962
256-876-3916
Tyndall AFB
445 Suwannee Rd., Suite 152/Stop 27
FLORIDA Tyndall AFB, FL 32403
850-283-4261
Coast Guard Station Miami
15610 South West 117th Avenue
Miami, FL 33177-1630 GEORGIA
800-778-8724
Fort McPherson/Fort Gillem
Eglin AFB 1322 Cobb St SW
201 Biscayne Road Suite 1 Bldg 613 Fort McPherson, GA 30330-1075
Eglin AFB, FL 32542 404-464-1023
850-882-8331 or 5982
Fort Stewart
Hurlburt Field 725 Sigma St, Ste 100, Bldg 920
Traffic Management Office Fort Stewart, GA 31314-4825
131 Bartley Street 912-767-4208
Bldg 90210, Suite 157
Hurlburt Field, FL 32544 Moody Air Force Base
850-844-6051 347 LRS/LGRT
5001 Burrell Street, Suite 103
MacDill AFB Moody AFB, GA 31699
2909 Night Hawk Place 229-257-3201
MacDill AFB, FL 33621
813-828-2600 Robins Air Force Base
375 Perry Street
Naval Air Facility, Key West Robins AFB, GA 31098
Naval Air Facility, Bldg A711 478-222-0132
Key West, FL
Inbound: 305-293-2973 Soldier Center Fort Gordon
Outbound: 305-293-2552 Bldg 33720
Fort Gordon, GA 30905-5042
706-791-1929 or 2329
Navy Household Goods Fact Sheet page 6 of 8 as of 10/13/2005
USA Infantry Center and Fort Benning Dyess AFB
USAIC LOT MH BLDG 280 Personal Property Process Office
Fort Benning, GA 31905-5187 466 Fifth St, Suite 210, Room 210
706-545-2294 Dyess AFB, TX 79607-2060
325-696-2025 or 2026
LOUISIANA Ellington Field
Personal Property Processing Office
Barksdale AFB 14657 Sneider Street Building 1057, Room 144
Traffic Management Office Houston, TX 77034-5586
460 Billy Mitchell Drive, Suite 100 281-929-2077 or 2366
Barksdale AFB, LA 71110
318-456-3229 Fort Bliss
504a Holbrook Rd
Fort Polk Fort Bliss, TX 79916-6812
7585 Virginia Avenue Suite 102 915-568-2735
Fort Polk, LA 71459-5348
337-531-1216 or 1226 Fort Hood
Bldg 18010 Copeland Soldier Service Center
Naval Air Station/Joint Reserve Base, Fort Hood, TX 76544-5062
New Orleans 254-288-9832
2300 General Myer Ave., Bldg 333
New Orleans, LA Fort Sam Houston
504-678-2511 1750 Greeley Road, Suite 2
Fort Sam Houston, TX 78234-5002
210-221-1605
MISSISSIPPI
Goodfellow AFB
Columbus AFB 371 Ft. Lancaster, Bldg. 423
680 7th Street Suite 243 Goodfellow AFB, TX 76908
Columbus AFB, MS 39710 325-654-3707 or 3704
662-434-2567
JPPSO San Antonio
Keesler AFB 613 Northwest Loop 410, Suite 400
500 Fisher Street Suite 108 San Antonio, Texas 78216-5518
Keesler AFB, MS 39534-2540 (210) 321-4200
228-377-1726 DSN: 954-4200
(800) 599-7709
Naval Air Station, Meridian
255 Rosenbaum Ave., Suite 238 Lackland AFB
Meridian, MS 1561 Stewart Street, Suite 2
Inbound: 601-679-2123 Lackland AFB, TX 78236
Outbound: 601-679-2164 210-671-2821 or 2822
Laughlin AFB
TEXAS 427 Liberty Dr, Suite 405
Laughlin AFB, TX 78843-5000
Brooks AFB 830-298-5227
Personal Property Processing Office
3124 Sidney Brooks Naval Air Station, Corpus Christi
Brooks City Base, TX 78235-5342 11001 D St., Suite 143
210-536-1849 or 1848 Corpus Christi, TX
Inbound: 361-961-3728
Outbound: 361-961-3729
Navy Household Goods Fact Sheet page 7 of 8 as of 10/13/2005
Naval Air Station/Joint Reserve Base, Fort Red River Army Depot
Worth 100 Main Drive, Bldg 15
1330 Military Parkway Texarkana, TX 75507-5000
Ft Worth, TX 903-334-2159
Inbound: 817-782-7304 or -7305, ext. 232 or 233
Non-temporary Storage (NTS): 817-782-7213, Sheppard AFB
ext. 228 426 5th Ave. Ste 10, Bldg. 402
Sheppard AFB, TX 76311-2934
Randolph AFB 940-676-5295
395 B Street West, Suite 1
Randolph AFB,, TX 78150-4520
210-652-1848 or 1849
Navy Household Goods Fact Sheet page 8 of 8 as of 10/13/2005