Frequently Asked Questions

1 Stop Business Connection’s FREQUENTLY ASKED QUESTIONS (FAQ) st BUSINESS QUESTIONS QUESTION ANSWER Where can I get business license information? Some states require all businesses to have a generic business license. Ohio, however, does not. Our business information kit will explain the licenses and permits required for the specific business you want to start. There really aren’t any grants available from the state and federal governments to start a business. State and federal grants that are available are generally intended for very specific purposes (such as business expansion, technical assistance, or training). You can find financial resource information here on the Ohio Department of Development’s site (www.odod.state.oh.us/EconomicDevelopment.htm) or on-line at the U.S. Small Business Administration (www.sba.gov). Do you have any grants? Where do I get grant information? st Where do I get loan information? The 1 Stop Business Connection has information on our web site about state and federal loans available for small businesses. Two other good online resources are here on the Ohio Department of Development’s site (www.odod.state.oh.us/EconomicDevelopment.htm) or on-line at the U.S. Small Business Administration (www.sba.gov). The 1st Stop Business Connection has information on our web site about state and federal loans available for small businesses. Two other good online resources are here on the Ohio Department of Development’s site (www.odod.state.oh.us/EconomicDevelopment.htm) or on-line at the U.S. Small Business Administration (www.sba.gov). Where can I find information about financial resources available for small businesses? BUSINESS QUESTIONS Toll-Free Numbers IRS EIN Information and Registration Ohio Bureau of Workers’ Compensation Ohio Department of Job and Family Services (Employment) Ohio Department of Taxation Ohio Secretary of State (866) 816-2065 (800) 644-6292 (877) 644-6562 (888) 405-4039 (877) 767-3453 ADOBE ACROBAT READER/PDF QUESTIONS QUESTION BUSINESS QUESTIONS ANSWER Do I need any special software to Yes. You will need Adobe Acrobat Reader. It is free software available on the Adobe web site at view my business kit? www.adobe.com. What is Adobe Acrobat Reader? Acrobat is a program from Adobe that lets you capture a document and then view it in its original format and appearance. To view an Acrobat document, which is called a Portable Document Format (PDF) file, you need Acrobat Reader. The Reader is free and can be downloaded from Adobe. Once you've downloaded the Reader, it will start automatically whenever you want to look at a PDF file. So, you’ll see the document exactly how we created it. You can download it free at www.adobe.com. Where do I get Adobe Acrobat Reader? How do I install Adobe Acrobat Reader? What is PDF? Follow the installation instructions on the Adobe web site at www.adobe.com. PDF (Portable Document Format) is a file format that has captured all the elements (margins, fonts, size) of a printed document as an electronic image that you can view, navigate, print, or forward to someone else. To view and use the files, you need the free Acrobat Reader. PDF QUESTIONS SELF-EXTRACTING ZIP FILES QUESTION ANSWER zip What is a self-extracting zip file? A self-extracting st file compresses all of the documents in a 1 Stop kit and puts them into one file. So, you will receive an e-mail with only one attachment or be able to download all of their documents at once. No. However, self-extracting zip files do not open on Macintosh computers. So, if you use a Macintosh, you will need to have your kit e-mailed with individual attachments or download the kit as individual attachments. Do I need special software to open a self-extracting zip file? How do I use a self-extracting zip Simply follow the instructions and prompts that are on the web site or sent with your e-mail. By file? following the prompts, your kit will be saved wherever you tell it to. Then, you can go back to it and retrieve information as needed. SELF-EXTRACTING ZIP FILE QUESTIONS E-MAIL QUESTIONS QUESTION ANSWER I received the confirmation email, but I didn’t receive the email with attachments. What’s wrong? I can’t open the e-mail attachments. What’s wrong? The security on your virus scan software may be set too high to allow the attachments to come through. Try lowering/reducing your security setting and have the e-mail resent. If you received your kit as a single attachment, make sure you have followed the instructions and prompts. If you think you have followed all of the prompts, find the DOCUMENTS.EXE file and double click to complete the installation of the kit onto your computer. Make sure you have Adobe Acrobat Reader on your computer. If you don’t, you won’t be able to view your kit. If you are using a Macintosh, you will not be able to open self-extracting zip files (.exe). If you received your kit as individual attachments, make sure you have Adobe Acrobat Reader on your computer. If you don’t, you won’t be able to view your kit. I can’t read the e-mail attachments. What’s wrong? Make sure you have installed Adobe Acrobat Reader. If you don’t, you won’t be able to view your kit. E-MAIL QUESTIONS DOWNLOAD QUESTIONS QUESTION ANSWER Do I need special software to download a kit? I’m having problems downloading my kit as selfextracting. What’s wrong? No. However you will need Adobe Acrobat Reader to view your kit. The security on your browser may be set too high to allow the attachments to come through. Try lowering/reducing your security setting and access the site again. If you are using a Macintosh, you will not be able to open self-extracting zip files (.exe). I can’t read the documents I downloaded. What’s wrong? Make sure you have installed Adobe Acrobat Reader. If you don’t, you won’t be able to view your kit. DOWNLOAD QUESTIONS