How can I get the speaker grill bending by dse10841

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									How can I get the speaker grill bending...


        aapocketz 14 posts since
Dec 6, 2009
My Droid's gold speaker grill has been bent in, I have attached a photo below. I believe this
is due to a defect in the design. If you have a droid with you, you can press gently on the
speaker grill in this area and it pushes in and flexes without much resistance. A user could
easily damage the grill under normal use, especially when pushing the battery cover on as
you must press with your finger there, which could be how I damaged mine. Considering
how easily the battery cover can come off in your pocket, this could happen quite often.



Has anyone else experienced this? How can I get the grill replaced, it just looks like a metal
sticker?




Tags: broken, speaker, damage, defect, puncture, gold, grill


         aapocketz 14 posts since
Dec 6, 2009 1. Re: How can I get the speaker grill bending issue fixed? Dec 7, 2009 11:44 AM



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I updated a related thread at android forums, where others were having concerns/problems.



http://androidforums.com/motorola-droid/20267-gold-speaker-cover-coming-loose.ht
ml#post161795



Where is the tough, rugged Droid that I keep seeing in all the ads? Watching the ads make
you think you can box with it! Or maybe you are supposed to wear boxing gloves to keep
from damaging it.



I feel a disconnect after viewing these:



http://www.youtube.com/watch?v=i5xWIjJTjds

http://www.youtube.com/watch?v=sLDxv9ohH2s



         TheAnswerIs 166 posts since
Nov 21, 2009 2. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 7:18 PM

  in response to: aapocketz
Not everything that happens is an issue or fault in design. In this case, the gold colored grill
is recessed. In order to bend it inward, you have to stick something in there. As it is a narrow
opening you'd need very thin fingers to press down into the grill. You don't need to press on
the bottom portion of the cover to put it on or lock it into place. You simply place the cover on
and using your thumb near the middle of the cover, push down very slightly and upward and
the cover goes into place.



I'm the first one to say the cover locking function has a poor design bit in this case, the gold
grill isn't defective nor is it an issue. You can always find a way to break or damage anything.
Overall, the Droid is very durable and hasn't proven fragile other than the way the cover
happens to unlock.




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         nickmoto 25 posts since
Nov 16, 2009 3. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 7:28 PM

   in response to: TheAnswerIs
I'm sure you can probably order it from Motorola; it does appear to just be a metal sticker.



I noticed that it could bend in the middle, just need to be careful with it.



         aapocketz 14 posts since
Dec 6, 2009 4. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 7:34 PM

   in response to: TheAnswerIs I wasn't exactly out playing ice hockey, I was sitting at my desk, pulled the phone out
of my pocket, and replaced the battery cover.



I have fat fingers, with neatly trimmed fingernails. I am an electrical engineer who has
experience working with delicate and sensitive electronics. It shouldn't have happened.



You are correct that many people may not encounter this, at least not right away, I have had
the phone for about a month now and it just happened to me. Its more of a matter of putting
moderate pressure on the wrong spot. I wasn't even aware how thin and unsupported the
grill was at that location, it was a rude awakening for me.



         aapocketz 14 posts since
Dec 6, 2009 5. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 7:40 PM

   in response to: nickmoto
I'm sure you can probably order it from Motorola; it does appear to just be a metal sticker.



I noticed that it could bend in the middle, just need to be careful with it.

How do I go about ordering another one from Motorola? Would they cover the cost because
its under warranty? How much do metal stickers cost?




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I just think it is frusterating to have the speaker material bend easily at a point without any
back support. I had the cheapo LG vx4650 for 4 years (I needed a phone with no camera)
and I could sit and stab the giant speaker all day with a pencil and not put a dent in it.




         nickmoto 25 posts since
Nov 16, 2009 6. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 7:47 PM

  in response to: aapocketz
I doubt it would be covered under warranty since it's not a manufacturer defect....



I'd try here: https://motorola-global-portal.custhelp.com/app/cp/call




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         geoffreyf 4,805 posts since
Jun 5, 2006 7. Re: How can I get the speaker grill bending issue fixed? Jan 8, 2010 4:08 PM

  in response to: aapocketz
Excuse me but I don't see those ads as subjecting Droids to real world abuse and then them
surviving. Those advertisements are clearly fantasy environments. These are not pictures
of construction or anything that is real world and tough. There is absolutely nothing in them
that suggests the Droid is especially rugged.



As for your photo. I see a clearly defined edge to the dent. I do not believe that was made
by a finger but by a piece of metal. I could be mistaken but I don't see a finger making that
dent, not in that grill, not in a piece of tin foil for that matter. Do folks see a clearly defined
tool like a screw driver there imprinting in the grill? That's what I see.




         aapocketz 14 posts since
Dec 6, 2009 8. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 8:13 PM

  in response to: nickmoto
I'd try here: https://motorola-global-portal.custhelp.com/app/cp/call



Thanks, I will see if I can order one, I am sure it cant be expensive. If I get a new one I will
take some photos of replacing the sticker, maybe there is some way to reinforce the location
that is fragile.



         geoffreyf 4,805 posts since
Jun 5, 2006 9. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 8:19 PM

  in response to: aapocketz
Motorola does not sell spare parts nor do they support customer repairs. In fact, the
warranty is explicit that they don't. I've never seen a cell phone warranty that wasn't.




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My wife goes riding every weekend and during the week. She has taken her droid with her
and it looks just fine after taking care of and riding two horses. Her Motorola Q phone fell
off a horse and was kicked, sliding face down in the sand. It worked after that and did for
a year. I don't expect the Droid will be different. Her LG by the way developed scuffs in
its screen just by being pulled in and out of it's case. I see nothing about the Droid that it
would be less tough than the Q but some kind of care is always advised.



Putting a candybar phone in a pocket with loose change, incidental dirt or whatever is asking
for trouble.



         nickmoto 25 posts since
Nov 16, 2009 10. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 8:28 PM
If you take the battery cover off it looks like you can peel the grill off. I'd try straightening it out yourself. I bet it will
bend right back.


         aapocketz 14 posts since
Dec 6, 2009 11. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 8:37 PM

   in response to: geoffreyf
geoffreyf wrote:

"There is absolutely nothing in them that suggests the Droid is especially rugged."



did you watch the ads? seriously? They don't suggest ruggedness?

How about this line "is it a precious porcelain figurine of a phone? In truth? NO. Its not a
princess" with an iphone being torn apart in the background. Don't pee on my leg and tell
me it's raining.




Do folks see a clearly defined tool like a screw driver there imprinting in the grill?
I certainly did not take a screw driver to the grill of the phone, why would you even accuse
me of that? Why exactly would I do that anyway? Seems like a wild accusation. Poke the
speaker grille on your phone with your fingertip, it will flex easily. You can see where the
depression is here.




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How can I get the speaker grill bending...


http://www.phonewreck.com/wp-content/uploads/2009/11/Droid39.jpg



         aapocketz 14 posts since
Dec 6, 2009 12. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 8:57 PM

   in response to: geoffreyf
Her Motorola Q phone fell off a horse and was kicked, sliding face down in the sand. It
worked after that and did for a year. I don't expect the Droid will be different.

Do you own a motorola droid? What is your agenda, do you work for motorola or
something?



Like I said, this happened at my desk while working on homework and studying for an exam.
 Just pulled the phone out of my pocket, the battery cover slipped off (as it is wont to do)
and I pushed it back on using my finger on the edge of the battery cover. As others have
said, its not hard to get it to flex.



Putting a candybar phone in a pocket with loose change, incidental dirt or whatever is asking for trouble.

Well the phone wasn't damaged while in my pocket so this is a moot point.



         werddrew 700 posts since
Jun 20, 2006 13. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 9:06 PM

After taking a look at that picture, I have to say that looks like physical damage, not just
routine wear and tear. I took mine in and out of my pocket for a month before I eventually
got a protective case, and even then I didn't see anything near this type of damage.




Probably not a design flaw, nor will it be easily fixable. Sorry dude.



         aapocketz 14 posts since
Dec 6, 2009 14. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 9:22 PM

   in response to: werddrew
"I took mine in and out of my pocket for a month"




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How can I get the speaker grill bending...




So did I! I just never put pressure at that particular point until today. Dont take my word for
it, try to press on that area of the grille GENTLY and it will flex easily. People pointed this
out on android forums weeks ago, way before it happened to me. http://androidforums.com/
motorola-droid/20267-gold-speaker-cover-coming-loose.ht ml#post161795



The "crease" that you are seeing is the edge of the speaker depression behind the grille.
  If you push gently on the grille you can feel this bottom edge. It is also visible in the
teardown images on phonewreck.com http://www.phonewreck.com/2009/11/11/motorola-
droid-teardown-images/. The creased line is not from a tool impingement as others have
suggested.



         werddrew 700 posts since
Jun 20, 2006 15. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 9:22 PM

   in response to: aapocketz I'll agree that there's an area in the middle that's soft, but that's probably because
there's nothing there. The sound has to come out of somewhere... The grill isn't designed to protect form direct
pressure, that's probably why it's recessed into the phone. The only way to get to it is for something to damage that
middle area would be some kind of direct pressure. I just pulled my case to play around with it, and as long as I'm
not pushing on the gold speaker grill going back and forth and looking for weaknesses, it's just fine.


         Matt (Forums Manager) 828 posts since
May 2, 2006 16. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 9:23 PM

   in response to: werddrew Motorola actually does repair phones, even fixing some out-of-warranty issues for a fee.
(But at $75, I'd say it was more than I would personally spend on something like this.) Just wanted to set the record
straight on Motorola and repair.


         aapocketz 14 posts since
Dec 6, 2009 17. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 9:35 PM

    in response to: werddrew ...as long as I'm not pushing on the gold speaker grill going back and forth and looking
for weaknesses, it's just fine.

I would agree, as long as you don't push on it, it will not break! The problem is that its not
that hard to have your finger get in there, and they needed to reinforce it better or have a
stronger grille.




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How can I get the speaker grill bending...


Fortunately this appears to be pretty much just minor cosmetic damage but its still annoying
on a brand new robot phone.



         DansDroid 457 posts since
Nov 18, 2009 18. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 10:05 PM

  in response to: aapocketz I believe you....but what REALLY surprises me is that the Droid is monophonic for
speaker listening.


         Racklefratz 93 posts since
Nov 29, 2009 19. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 5:57 PM

  in response to: aapocketz [Sanitized to protect delicate sensibiities]



         aapocketz 14 posts since
Dec 6, 2009 20. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 10:17 PM

  in response to: Racklefratz
You BENT the dam*ed thing, dude.



I never said I didn't, I just said it was fragile and shouldn't have bent. Whats with the
personal attacks?



         Racklefratz 93 posts since
Nov 29, 2009 21. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 8:07 AM

  in response to: aapocketz [Sanitized to protect delicate sensibiities]


         pacojr67 2,393 posts since
Aug 31, 2007 22. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 10:29 PM

  in response to: Racklefratz
Ok, everyone calm down.



The speaker grille is bent. Generally it's a good idea not to poke at speakers regardless of
what kind they are




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How can I get the speaker grill bending...




         werddrew 700 posts since
Jun 20, 2006 23. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 10:30 PM

  in response to: Racklefratz
Well, let's not be too harsh here. It was certainly worth his checking in with us to see if it
was a defect of some type. Like with the battery covers falling off. If you don't check in here
and see a huge thread called, "My battery cover fell off" and a solution of "call motorola and
they'll replace it" you'd never know.



He did the right thing by checking here to see if it was more than just him, but in this case,
unfortunately, this isn't a widespread issue or a design flaw. Just a bummer.



         aapocketz 14 posts since
Dec 6, 2009 24. Re: How can I get the speaker grill bending issue fixed? Dec 6, 2009 10:37 PM

  in response to: Racklefratz
So take from these facts what you will.



      1. The speaker grate sticker is only a few mm thin and quite malleable as can be seen from this photo.
      2. As other users have pointed out there is an indentation where you can easily depress the sticker without
         resistance.
      3. the speaker slot is about .5cm wide, easily large enough to fit your fingertip in.




I have thought about the damage on my phone, I could probably just bend it back by peeling
the sticker off, but I probably wont even bother, as it is just cosmetic. If motorola was willing
to send me a new sticker I would be willing to pay for it, but if not I will not even bother. I
honestly don't care what my phone looks like.



I am only trying to share my experiences, maybe even address the issue before others are
affected, or at least warn people to be careful around the speaker grate. I am sorry to offend
some people. I can be quite critical of engineering as I am an EE.



         Racklefratz 93 posts since




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How can I get the speaker grill bending...


Nov 29, 2009 25. Re: How can I get the speaker grill bending issue fixed? Jan 4, 2010 8:51 AM

  in response to: werddrew [Sanitized to protect delicate sensibiities]


         Ducky 2 posts since
Dec 7, 2009 26. Re: How can I get the speaker grill bending issue fixed? Dec 7, 2009 8:50 AM

I have to agree with the OP. My girlfriend and I bought our Droids from Verizon on
the same day. We had two different employees helping us. Both of them took it upon
themselves to attach the promo hard cover casings to our phones for us while waiting for the
phones to be activated. The girl who attached the hardcover case to my girlfriend's phone
accidentally punched the speaker grill in with her finger as she was applying pressure to the
back of the case to make it "snap" into place. It was pointed out, and they said it wasn't a
problem, only cosmetic, etc...



If this speaker grill can be damaged before the customer even has a chance to touch it, then
there's something wrong. It shouldn't be that delicate



Edit: To clarify: Her phone's speaker grill looks EXACTLY like the OPs, and it looked
that way before we'd even left the Verizon store. She's considering taking it back and
complaining to a manager to see if maybe they'll consider exchanging it, but chances are
they'll say it was her fault.



         Racklefratz 93 posts since
Nov 29, 2009 27. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 8:08 AM

  in response to: Ducky [Sanitized to protect delicate sensibiities]


         Ducky 2 posts since
Dec 7, 2009 28. Re: How can I get the speaker grill bending issue fixed? Dec 7, 2009 9:29 AM

   in response to: Racklefratz But once the phone is in a customer's hands, if it becomes damaged, it's absurd for
said customer to start crying waaaaa waaaaa waaaaaaa.......and attempt to point the finger of blame elsewhere. No
one accepts responsibility for their own actions anymore - it's always "someone else's fault" and "you owe me".
Excuse me? I was there. I KNOW it wasn't her fault. I watched it happen, and I watched
the employee shrug it off like it wasn't an issue..




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How can I get the speaker grill bending...


"Delicate"? Here's a tip - almost anything can be damaged if it's mishandled.



The employee who assembled the case wasn't exactly throwing the phone across the room.
The grill was damaged while a protective case was being attached.



But hey, go ahead and continue making false assumptions and accusing people of failing to
accept responsibility, etc. I'm sure Motorola appreciates you chasing people away from their
support forums that way.



         aapocketz 14 posts since
Dec 6, 2009 29. Re: How can I get the speaker grill bending issue fixed? Dec 7, 2009 9:34 AM

   in response to: Racklefratz
"Delicate"? Here's a tip - almost anything can be damaged if it's mishandled."



A phone is not a porcelain doll, if you poke it with your finger, it should not break. Unless
you consider touching the phone mishandling. I could sit all day poking the iPhone without
it bending. This is a problem considering the Droid ads clearly imply that it is a more rugged
than the iPhone.



I think I will post a video on youtube showing how easy it is to bend the sticker, that may
clear up some of the confusion here.



         deftdrummer 10 posts since
Dec 6, 2009 30. Re: How can I get the speaker grill bending issue fixed? Dec 27, 2009 6:47 PM

   in response to: aapocketz For what it's worth, I too have an almost identical indentation on my speaker grille from
normal use. By the way papa aapockets do us all a favor and simmer down. Smoke a bowl or something and quit
with the preaching already. As for my situation I did absolutely NOTHING out of the ordinary in terms of use when I
discovered my speaker grille was indented. I should have had a case probably, but if the things made out of metal
then LET IT BE METAL not some micky mouse sticker garbage. Watch for aftermarket badassness in the coming
months regarding the lil' problem.


         boeingjet 18 posts since




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Nov 20, 2009 31. Re: How can I get the speaker grill bending issue fixed? Dec 27, 2009 7:04 PM

    in response to: aapocketz LOL well I have fat fingers too and have not bent the speaker cover. Maybe something
in your pocket bent it it is recessed fairly well not sure if you could have bent it while replacing the door....


         cdodge 1 posts since
Jan 2, 2010 32. Re: How can I get the speaker grill bending issue fixed? Jan 2, 2010 2:28 PM

   in response to: deftdrummer
I also did this to my phone.



I also agree that a sticker covering that size of a gap is not a good design.



I do not expect motorola or verizon to replace the phone as I did damage but i sure hope
they fix this on any future phones



         DansDroid 457 posts since
Nov 18, 2009 33. Re: How can I get the speaker grill bending issue fixed? Jan 2, 2010 6:59 PM

    in response to: cdodge The real problem that precipitates this is that the top notch that you are supposed to
push up on when sliding on the battery back cover is not recessed sufficiently, and it wouldn't hurt if it were more
angular on the recess in order that the fingernail/thumbnail could have more/better contact surface for leverage. It
is because of this that we also have to push upward on the battery back from the bottom, thus damaging the flimsy
monophonic speaker grill. ---Dan


         AboveTheClouds 53 posts since
Dec 3, 2009 34. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 12:17 AM

   in response to: aapocketz
aapockets wrote: The "crease" that you are seeing is the edge of the speaker
depression behind the grille. If you push gently on the grille you can feel this
bottom edge. It is also visible in the teardown images on phonewreck.com http://
www.phonewreck.com/2009/11/11/motorola-droid-teardown-images/. The creased line is
not from a tool impingement as others have suggested.


Yeah, I read that article and even read the caption. It appears to me that this is a
manufacturer's choice to prevent user repairs. Looks to be a piece of soft aluminium, easily




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How can I get the speaker grill bending...


bent, but hard to straighten, designed to show any signs of user tampering. After realizing
this, I said to myself, "Self, be careful with that grill, it looks like it's pretty easy to bend."



I read your responses, but didn't find a mention of how this was bent. Would you mind
expounding a bit on how you bent it?



         DansDroid 457 posts since
Nov 18, 2009 35. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 10:12 AM

   in response to: AboveTheClouds In my opinion, I don't think Motorola intended to use the speaker grill cover
as an anti-tamper mechanism. They have far more sophisticated means of achieving this end. I think it was an
unfortunate choice of material and securing method. --- Dan


         joelbon 1,089 posts since
Nov 24, 2009 36. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 11:59 AM

  in response to: DansDroid I don't agree. Look at how well built this phone is. I think they knew exactly what they
were putting on it. I tend to agree with it being for anti tamper proof.


         AboveTheClouds 53 posts since
Dec 3, 2009 37. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 5:48 PM

   in response to: DansDroid
DansDroid wrote:In my opinion, I don't think Motorola intended to use the speaker grill cover as an anti-tamper
mechanism. They have far more sophisticated means of achieving this end. I think it was an unfortunate choice of
material and securing method. --- Dan



I would respectfully disagree. Manufacturers have been hiding screws under stickers for
years for exactly the reason I've outlined. Why else would Motorola hide three disassembly
screws under a piece of soft metal that attached via adhesive?



         darreno1 2 posts since
Dec 31, 2009 38. Re: How can I get the speaker grill bending issue fixed? Jan 3, 2010 11:10 PM

There is absolutely no reason to use the bottom edge of the cover to slide it back into place.
Applying a little pressure with the thumbs is all it takes. If it's too tight then something else is
wrong. Also after reading this thread and those on the other forums, it could very well be that
some of these grill pieces are not adhering very well to the body. If I push on mine with my




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How can I get the speaker grill bending...


thumb it springs right back up with no sign of an indentation. If it becomes loose, it's logical
to think it will bend very easily in the center as there is no support from the adhesive.



         alltelimport 19 posts since
Dec 24, 2009 39. Re: How can I get the speaker grill bending issue fixed? Jan 11, 2010 12:56 PM

  in response to: geoffreyf
First time I removed and replaced my battery cover... Same thing happened. My speaker
grille is bent as well

It is REALLY quite flimsy. So I know that a finger can do that because I did it.

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