How can I configure OLA( Operational by dse10841

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									How can I configure OLA( Operational...


         Blessy 5 posts since
Jan 27, 2009
How can I configure OLA( Operational Level Agreement) for a particular group??



         anix@vyomlabs.com 146 posts since
Nov 21, 2008 1. Re: How can I configure OLA( Operational Level Agreement) for a particular group?? Jan 27,
2009 4:34 AM

Hi Blessy,

          Create a SVT; while creating it use Custom Qualification for the Terms &
Condition and make use of Assigned Group field as a qualification builder. Then attach the
SVT with the OLA.

Hope this helps !




HTH.

- Anix
Vyom Labs, India.
(A BMC Software Solution partner)
www.vyomlabs.com



         Blessy 5 posts since
Jan 27, 2009 2. Re: How can I configure OLA( Operational Level Agreement) for a particular group?? Jan 27,
2009 11:22 PM

  in response to: anix@vyomlabs.com

Thanks for the information




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How can I configure OLA( Operational...


Regards,

Blessy




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