How to Build a Performance Scorecard Sponsored by the Alaska Chapter of the American Society for Quality How do you know if your organization is successful? An Example of Performance Scorecard Strategy Map: Your Vision Statement is your target, your Mission Statement is what you do, and your objectives or goals are what you need to reach your target. Reaching your target is success. If you only measure dollars or you do not have measures in place that link your objectives to the company’s strategy you may miss your target. What is a Performance Scorecard? Performance Scorecard is a business tool that was developed to help companies achieve success. It is similar in concept to the Balanced Scorecard and a Quality Operating System. A Performance Scorecard links strategy to operational objectives, which are linked to measures. The measures drive both behavior and performance. A Performance Scorecard requires managers to reach agreement on those measures that are most critical to the success of a company’s strategy. Many companies track more measures than they can possibly use. Who Should Attend • Executives and managers who have questions What is the focus of Performance Scorecard training? about the development and implementation of a The Performance Scorecard training will be answering the Performance Scorecard following three key questions: • Professionals or interested parties who are 1. To succeed with your vision and strategy, how will your responsible for measuring and improving company look: processes at their organization. • To your shareholders and customers? • In terms of your internal processes? Particulars • In terms of your ability to innovate and grow? • Location – BP Energy Center (behind BP Building 2. What are your critical success factors? across from the Residence Inn) 3. What are the key measurements that will tell you whether • Dates – 2/21; 2/28; 3/7; 3/14 you are addressing those success factors as planned? • Class Time – 6 PM to 8:30 PM • Free Pizza & Sodas served from 5:30 to 6 PM • Course Length – 4 sessions Workshop Objectives • Each Session – 1 hr tutorial, 20 minute break, & 1 • Introduce Basic Performance Scorecard hr breakout sessions or group presentations Concepts • Tuition Cost - includes training materials, but not • Overview of the Performance Scorecard Process Harvard Business School case studies • Assess your current performance measures. o ASQ Members $250 - pre-enrollment Course Outline o Non ASQ members $375 - pre-enrollment • Conceptual Overview – understanding strategic (includes free membership in ASQ) drivers and value streams o ASQ Members $275 after 2/10/06 • Translating Strategy into Operational Terms o Non ASQ members 400 after 2/10/06 (i.e., • Strategy Mapping includes free membership in ASQ) • Identification of Strategic Measures • Pre-enrollment payments must be to Larry Blachut by COB 2/10/06. • Identification of Targets • Inventory and Prioritizing Initiatives Enrollment • Creating an Implementation Plan • E-mail Larry Blachut at (Larry.Blachut@veco.com) • The Need for Leadership Support and Change or 907-762-1687 Agents • Hands-on breakout sessions • Address: Larry Blachut, VECO, 949 East 36th Avenue, Suite 500, Anchorage, AK 99508 Presenter’s Bio: Rod Reinchuck is the Lead Quality Auditor for Alyeska Pipeline Service Co. Prior to joining Alyeska he was a consultant specializing in strategic planning, process improvement, and quality systems. Rod has asssisted many companies with the implementation of their Performance Scorecards and Quality Operating Systems.
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