Outage Management System (OMS) by broverya77

VIEWS: 0 PAGES: 11

									Outage Management System
         (OMS)

                 Presented to:

                NH House
Science, Technology and Energy Committee

                June 9, 2009
             Definitions / Acronyms
• Outage Management System (OMS)
   – A computer system used by operators of electric distribution
     systems to assist in the restoration of power.
• Interactive Voice Response (IVR)
   – An interactive technology that allows a computer to detect voice
     and keypad inputs.
• Advanced Metering Infrastructure (AMI)
   – The integration of advanced metering technology with
     communication technology to allow two-way communication
     between the utility and the customer meter.
• Supervisory Control And Data Acquisition (SCADA)
   – A communication system and computer/control system that
     monitors and can control an electric power system.
Outage Management System (OMS)
• A computer system that assists in the power
  restoration process by:
  – identifying the location of fuse(s) or breaker(s) that
    operated to interrupt a circuit or portion of a circuit
  – translating customer call patterns into specific
    “problem”locations requiring response by line crews.
  – prioritizing restoration efforts and managing resources
    based on defined criteria such as the size of outages,
    and the locations of critical facilities.
  – providing accurate information on the extent of
    outages and number of customers affected.
  – assisting with crew dispatching and tracking;
    management of crews assisting in restoration.
Managing Events without OMS
                       IVR
                                                                                         Storm Room




                                                                                                                                  Troub
                                                                                                                                        le
                                                                                                                                  Ticke
                                                                                                                                       t
                                                                                                                                D;lka
                                                                                                                                       jfd;lkja;
                                                                                                                                                  ldkjf;l
                                                                                                                                    Ljk;lk                 akjdl;kj
                                                                                                                                            jadf;lk                 a;d
                                                                                                                                                     ja;lkd
                                                                                                                                      Lkj;a                   jfa
                                                                                                ;kja;lj;lk               Ljka;l               kljdf;lk
                                                                                                          jdfalf                  kdfj;lak             jad
                                                                                                                lkaj;d                       jd;flkja;
                                                                                                                       sfljka                           lkjd;fk
                                                                                                                               lfkj;alkjd                        ajd
                                                                                                                                           f;lakjd
                                                                                                                          ;ldkajf;lk                f;lkjad
                                                                                                                                      ajdsf;                  f;lkja;
                                                                                                                      ‘ aj;
                                                                                                                      lks                      lkjads                lkdjs
                                                                                                                               ldkfja                   ;lfka              f;lkajd
                                                                                                                                      ;lskdjf;lk                                  f;lkja;
                                                                                                                      ;lakjs                       ajdfl;k
                                                                                                                               df;lkja                       aj
                                                                                                                  ;lkaj;lkj;           ds;lfk
                                                                                                    Adsfa                                       ja;lsd
                                                                                                            dsfad            lkj;lkj;                  kjf
                                                                                                                   fasdfa            lkj;lkj;
                                                                                                                            sdfaf             lkj;lkj;
                                                                                                                                   dasd               lkjlkj
                                                                                                                                          fafda
                                                                                                                                                  dfafaa
                                                                                                                                                            fadfas
                                                                                                                                                                    dfa




                                                                  Trouble                                                                                                                                  Trouble
                                                                   Trouble                                                                                                                                  Trouble
                                                                     Trouble
                                                                   Ticket                                                                                                                                     Trouble
                                                                                                                                                                                                            Ticket
                                                                    Ticket                                                                                                                                   Ticket
                                                                      Ticket
                                                                        D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                 Ljk;lkjadf;lkja;lkdjfa
                                                                                                                                                                                                               Ticket
                                                                                                                                                                                                                  D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                                                                                                                                                          Ljk;lkjadf;lkja;lkdjfa
                                                                                    D;lkajfd;lkja;ldkjf;lakjdl;kja;d                                                                                                         D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                    Lkj;akljdf;lkjad                                                                                                                         Lkj;akljdf;lkjad
                                                                                          Ljk;lkjadf;lkja;lkdjfa                                                                                                                   Ljk;lkjadf;lkja;lkdjfa
                                                                          Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                        Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                                             D;lkajfd;lkja;ldkjf;lakjdl;kja;d                                                                                                         D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                            Lkj;akljdf;lkjad                                                                                                                          Lkj;akljdf;lkjad
                                                  ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                            ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                                                   Ljk;lkjadf;lkja;lkdjfa                                                                                                                   Ljk;lkjadf;lkja;lkdjfa
                                                                                   Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                        Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                              ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                                                      Lkj;akljdf;lkjad                                                                                                                         Lkj;akljdf;lkjad
                                                           ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                            ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                           ‘lksaj;ldkfja;lskdjf;lkajdfl;kaj                                                                                                          ‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                            Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                         Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                                       ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                              ;lakjsdf;lkjads;lfkja;lsdkjf                                                                                                             ;lakjsdf;lkjads;lfkja;lsdkjf
                                                                     ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                           ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                                     lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                     ‘                                                                                                                                        lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                                                                                                                                                              ‘
                                                                         ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj                                                                                                  ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                                                ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                                      ;lakjsdf;lkjads;lfkja;lsdkjf                                                                                                             ;lakjsdf;lkjads;lfkja;lsdkjf
                                                             Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                              ‘
                                                                                              lksaj;ldkfja;lskdjf;lkajdfl;kaj                                                                          Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                                                                                                                                                                       lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                                                                                                                                                                       ‘
                                                                                   ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj                                                                                                 ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                                               ;lakjsdf;lkjads;lfkja;lsdkjf                                                                                                             ;lakjsdf;lkjads;lfkja;lsdkjf
                                                                       Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa                                                                                            Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                            ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj                                                                                                 ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                            Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav                                                                                            Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav




CUSTOMER CALL
  TO REPORT
                                                                  Trouble                                                                                                                                  Trouble
   OUTAGE                                                          Trouble
                                                                   Ticket
                                                                     Trouble
                                                                                                                                                                                                            Trouble
                                                                                                                                                                                                              Trouble
                                                                                                                                                                                                            Ticket
                                                                    Ticket                                                                                                                                   Ticket
                                                                      Ticket
                                                                        D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                 Ljk;lkjadf;lkja;lkdjfa
                                                                                                                                                                                                               Ticket
                                                                                                                                                                                                                  D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                                                                                                                                                          Ljk;lkjadf;lkja;lkdjfa
                                                                                    D;lkajfd;lkja;ldkjf;lakjdl;kja;d                                                                                                         D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                    Lkj;akljdf;lkjad                                                                                                                         Lkj;akljdf;lkjad
                                                                                          Ljk;lkjadf;lkja;lkdjfa                                                                                                                   Ljk;lkjadf;lkja;lkdjfa
                                                                          Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                        Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                                             D;lkajfd;lkja;ldkjf;lakjdl;kja;d                                                                                                         D;lkajfd;lkja;ldkjf;lakjdl;kja;d
                                                                                            Lkj;akljdf;lkjad                                                                                                                          Lkj;akljdf;lkjad
                                                  ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                            ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                                                   Ljk;lkjadf;lkja;lkdjfa                                                                                                                   Ljk;lkjadf;lkja;lkdjfa
                                                                                   Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                        Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                              ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                                                      Lkj;akljdf;lkjad                                                                                                                         Lkj;akljdf;lkjad
                                                           ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                            ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                           ‘lksaj;ldkfja;lskdjf;lkajdfl;kaj                                                                                                          ‘lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                            Ljka;lkdfj;lakjd;flkja;lkjd;fkajd                                                                                                         Ljka;lkdfj;lakjd;flkja;lkjd;fkajd
                                                                                       ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                              ;lakjsdf;lkjads;lfkja;lsdkjf                                                                                                             ;lakjsdf;lkjads;lfkja;lsdkjf
                                                                     ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;                                                           ;kja;lj;lkjdfalflkaj;dsfljkalfkj;alkjdf;lakjdf;lkjadf;lkja;lkdjsf;lkajdf;lkja;
                                                                                     lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                     ‘                                                                                                                                        lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                                                                                                                                                              ‘
                                                                         ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj                                                                                                  ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                                                ;ldkajf;lkajdsf;lkjads;lfka                                                                                                              ;ldkajf;lkajdsf;lkjads;lfka
                                                                                      ;lakjsdf;lkjads;lfkja;lsdkjf                                                                                                             ;lakjsdf;lkjads;lfkja;lsdkjf
                                                             Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa                                                                                             Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                              lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                              ‘                                                                                                                                        lksaj;ldkfja;lskdjf;lkajdfl;kaj
                                                                                                                                                                                                                                       ‘
                                                                                   ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj                                                                                                 ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj


                Customer Service Representative                                       ;lakjsdf;lkjads;lfkja;lsdkjf
                                                                    Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                   ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                            Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
                                                                                                                                                                                                                                ;lakjsdf;lkjads;lfkja;lsdkjf
                                                                                                                                                                                                              Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfa
                                                                                                                                                                                                                             ;lkaj;lkj;lkj;lkj;lkj;lkj;lkj;lkj;lkjlkj
                                                                                                                                                                                                                      Adsfadsfadfasdfasdfafdasdfafdadfafaafadfasdfav
     Managing Events with OMS
                                        SCADA                                     AMI
  CUSTOMER CALL TO
     REPORT AN
      OUTAGE




                                  IVR
                                                              OMS




Customer Service Representative                 SCADA picture property of efacec Advanced Control Systems
                                                OMS picture property of Telvent Miner & Miner
     OMS Localized Example
                 Isolate Affected
                      Circuit




   Receive                          Model Outage
Customer Calls                         Extent
      OMS Wide-scale Example
                  Receive Outage
                       Calls




    View All                       Model Outage
Customer Meters                       Extent
           OMS Information Flow
                                                          SCADA
                                                     Outage Identification
                                                     Instant notification of
                                                     breaker and recloser
                                                          operation.
                                            SCADA
         IVR
Process and manage
   customer calls                                                              Disseminate Information
Provide information to          IVR                       Web                   Internal and external
     customers                                                                 notification on scale of
                                                                                   event and ETR.
Customer call backs                         OMS



               AMI                    AMI
        Outage Identification
                                                    GIS
       2-Way communication                                        Network Connectivity
         between customer                                               Model
       meter and AMI system                                       Mapping information
                                                                        Landbase
                      OMS Benefits
• Manages the overwhelming complexity of a major event.
   – OMS is most helpful when there are many scattered outages

• Vastly increases the speed of trouble analysis, allowing
  managers to make better/faster decisions.
   – Quickly predicts the number of individual outage locations, the extent of
     each outage and the scope of the restoration effort as a whole.

• Improves prioritization of outages and other priorities such as
  critical facilities and life support customers.
• Provides better information to key stakeholders (customers,
  emergency officials, regulators, elected officials, media, etc.)
  about the extent of outages, customers affected, progress of
  restoration, and the estimated restoration time.
                    OMS Limitations
                                       s
• The OMS does not “manage” the utility’ restoration.
                                           s
   – It is not a substitute for the utility’ Emergency Restoration Plan (ERP).

• The OMS does not provide information about “damage”.
   – An OMS only “knows”what it is told. i.e., the number and locations of
     customers who have called, information from SCADA, etc.

                                                               s
• The OMS does not automatically know the status of the utility’
  distribution system.
   – OMS is dependent on sources of information, such as customer calls.

• The OMS does not directly provide estimated restoration times
  or other information that would be valuable to customers.

• An OMS can become overwhelmed in extreme situations, and
  may not be able to deliver promised benefits in all scenarios.
Questions

								
To top