Unique Management Services (UMS),
a specialized collection agency for Most library items can be renewed: Are those overdue
libraries, will be providing the Whitby ▪ in person
Public Library with help in recovering
library materials still
▪ by phone (905) 430-7913; or
long-overdue items and fines. in the car or under the bed?
Accounts with materials overdue by 60
days or more and carrying fines of $35 After-hours book drops
or more will be referred to Unique are available at all 3 branches
Management. A $15 non-refundable
administration fee will be added to those
This new procedure, effective May 1,
2008, was approved with fairness to all
library patrons in mind. Non-returned
items are not available for other patrons
to use or borrow. Replacing these items
can be costly, using library funds which
would be better spent purchasing new If you have any questions
materials. about your account,
please contact your local branch.
We will continue to let patrons know
when materials are overdue, allowing Central Library
ample time for a patron to respond 405 Dundas Street West
before the account is turned over for Whitby, ON, L1N 6A1 Starting May 1, 2008
collection. This new policy will not affect (905) 668-6531 Unique Management Services
the vast majority of Whitby Library
Brooklin Branch A COLLECTION AGENCY
patrons, who return their materials on
time. 8 Vipond Road will begin to collect
Brooklin, ON, L1M 1B3 items overdue
The Whitby Public Library strives to (905) 655-3191 by 60 days or more
provide excellent service and materials AND
that users desire. For convenience, most Rossland Branch
library items can be renewed online, in 701 Rossland Road East fines of $35 or more.
person or by phone. Outside book drops Whitby, ON, L1N 8Y9 This is intended to bring
are also located at all 3 branches for (905) 668-1886 long-overdue items back to
materials returned after hours. the library for others to use!
Frequently Asked Questions
What is Materials Recovery? Am I allowed to borrow items if I have Why is the Library so concerned with
Materials Recovery is the process of overdues or fines on my card? overdue items?
retrieving overdue Library materials and It depends on the amount of fines. Generally, As a good steward of public funds, the
collecting fines. Beginning May 1, 2008, anyone who has fines of $9.99 or less can Library has a responsibility to protect its
the Library will use Unique Management continue to use his or her card. collection. Based on the items that Unique
Services to handle accounts with overdues recovers for most libraries, long-overdue
or fines of $35 or more. When will my account be turned over to items tend to be newer, more popular items.
Unique Management? Returning them to the shelves better meets
Who is Unique Management Services? If you have fines or items totalling $35 or more the needs of the community, while at the
and have not paid or returned your items by same time helping the Library reduce its
Unique Management Services partners
day 60, then your account will be turned over expense for collection replacement
with over 650 libraries across Canada and
the United States to recover overdue to Unique.
What steps can I take to avoid overdue
materials and monies. Unique works
What is Unique’s process for handling my fines?
exclusively with libraries and understands
account? • Bring your materials back on time.
their special needs.
• Day 60 (day of submission): 1st letter
• Day 81: 2nd letter • Make sure to put your receipt in a
What happens if I have an overdue prominent place at home after you check
item? • Day 95-108: Initial phone calls
out items, and mark the date in your
• When an item is overdue 20 days, the • Day 125: 3rd letter planner or calendar. All items are due by
patron is notified by the Library either • Day 139-151: Secondary phone calls closing time on the date due.
through telephone or e-mail, whichever the • Day 180-211: Report to credit agency
• Sign up for e-mail notification. That
patron has chosen. A second notice is way, you will receive a courtesy notice
sent on day 30, and a final notice on day What if I can’t pay all my overdues at once?
e-mailed to you 3 days before materials are
40. Contact the library at 905 668-6531, ext. 1600, due. You can sign up for this by visiting
to discuss a payment plan. Please note that
• AV Materials (DVDs, CDs, etc) have a www.whitbylibrary.on.ca, visiting your local
your library privileges will remain suspended branch, or calling the Library directly and
slightly different timeline because of their
until the account is paid in full. asking a staff member to make the
shorter loan period. A first notice is sent
out when the item is overdue 10 days, a Doesn’t it cost the Library a lot more necessary changes to your account.
second notice on day 20, and a final notice money to use a collection agency than to • Take advantage of renewals. Most
on day 30. pursue overdues itself? items can be renewed twice, as long as
• When items are not returned within 60 No. The $15 administration fee charged to there are no holds on them and your
days after the original due date, the accounts turned over to Unique defrays the account is in good standing. Rapid Reads,
account is turned over to Unique costs of the service. No further expenditure is Rapid Views, and seasonal music and
Management if the fines or value of the required by the Library to use the materials videos cannot be renewed. Items may be
items unreturned is $35 or more. At that recovery service. Unique Management does renewed online at www.whitbylibrary.on.ca,
point, a $15 non-refundable administration not charge in advance. Companies such as through our automated phone system at
fee is added to the borrower’s account. Unique are experts in recovery and have more 905-430-7913, or at the library catalogue
resources at their disposal to effectively locate terminals at any branch.
people and recover materials and monies