OCR LEVEL 3 CERTIFICATES OF PROFESSIONAL COMPETENCE IN ROAD by undul846

VIEWS: 240 PAGES: 48

									OCR LEVEL 3 CERTIFICATES OF PROFESSIONAL COMPETENCE IN ROAD HAULAGE AND PASSENGER TRANSPORT TUTOR’S HANDBOOK

From 1 December 2005

Oxford Cambridge and RSA Examinations

OCR LEVEL 3 CERTIFICATES OF PROFESSIONAL COMPETENCE IN ROAD HAULAGE AND PASSENGER TRANSPORT

From 1 December 2005 QCA Approved 19 August 2005 QCA Accreditation Numbers:
100/5400/5 OCR Level 3 Certificate of Professional Competence in National Road Haulage 100/5402/9 OCR Level 3 Certificate of Professional Competence in International Road Haulage 100/5401/7 OCR Level 3 Certificate of Professional Competence in National Passenger Transport 100/5403/0 OCR Level 3 Certificate of Professional Competence in International Passenger Transport

Introduction

CONTENTS
INTRODUCTION GENERAL INFORMATION Qualification profiles Target market Qualification aims Statement of level Entry requirements Entry restrictions Progression opportunities Supporting candidates Qualification structure Unit format Wider issues Guided learning hours Mode of delivery Resources Delivery in Wales and Northern Ireland Arrangements for candidates with special assessment needs Funding Results enquiries and appeals Centre malpractice guidance ASSESSMENT Assessment: How it works Externally assessed units Allocation of resources CERTIFICATION Claiming certificates Replacement certificates ADMINISTRATION ARRANGEMENTS Overview of full process Centre approval Candidate entry Results enquiries and appeals Administrative documentation SUPPORTING DOCUMENTATION Candidate Identification Form Record of achievement GUIDANCE FOR CANDIDATES GLOSSARY KEY SKILLS SIGNPOSTING

PAGE
1 3 3-8 9 9 10 10 11 11 11 11 - 13 14 15 15 - 16 16 16 17 17 17 17 17 18 18 18 19 20 20 20 21 21 22 22 22 22 23 24 25 - 28 29 31 - 34 35

OCR Level 3 Certificates of Professional Competence

i

Introduction

CONTENTS (Continued)
MAPPING EU Directive National occupational standards FURTHER SUPPORT AND INFORMATION General enquiries Entry forms and entry enquiries Results enquiries OCR training events OCR publications

PAGE
36 36 - 37 37 - 40 41 41 41 41 42 42

ii

OCR Level 3 Certificates of Professional Competence

Introduction

INTRODUCTION
This Tutor’s Handbook provides information for centre staff involved in the planning, delivery and assessment of the following qualifications which have been accredited onto the National Qualifications Framework (NQF) at Level 3: OCR Level 3 Certificate in National Road Haulage The QCA accreditation number is 100/5400/5

OCR Level 3 Certificate in National Road Haulage (Northern Ireland) The QCA accreditation number is 100/5400/5

OCR Level 3 Certificate in National Passenger Transport The QCA accreditation number is 100/5401/7

OCR Level 3 Certificate in National Passenger Transport (Northern Ireland) The QCA accreditation number is 100/5401/7

OCR Level 3 Certificate in International Road Haulage The QCA accreditation number is 100/5402/9

OCR Level 3 Certificate in International Passenger Transport The QCA accreditation number is 100/5403/0

It is important that centre staff involved in the delivery of the above qualifications understand the requirements laid down in this handbook. Centres should therefore ensure that staff have access to this publication. A copy of this handbook on CD-ROM is provided free to all centres on centre approval. Further copies are available to download from our website www.ocr.org.uk or, where preferred, centres may purchase additional copies of the CD-ROM from OCR Publications (0870 770 6622). The OCR Certificates of Professional Competence suite of qualifications The OCR Certificates of Professional Competence suite of qualifications provides candidates with high quality, industry-recognised awards geared to the specific requirements of EU legislation and are derived directly from EU Council Directive 98/76/EC. They are vocationally-related qualifications that provide valuable opportunities for individuals to develop skills and gain underpinning knowledge and understanding which will support entry into road haulage and passenger transport operations. They support achievement of Key Skills and relate to national occupational standards thereby providing an ideal progression to National Vocational Qualifications (NVQs) once individuals are in suitable employment.
OCR Level 3 Certificates of Professional Competence 1

Introduction

Administration arrangements for this qualification A separate publication, The OCR Administrative Guide to Certificates of Professional Competence (C145), provides full details of the administration arrangements for these qualifications. The Administration Guide is issued free on centre approval and is available on the OCR website. If centre staff have queries This Tutor’s Handbook and The OCR Administrative Guide to Certificates of Professional Competence contain all the information needed to deliver and administer these qualifications. If centre staff have any queries about these qualifications that are not answered in these publications, they should refer to the section Further support and information for details of who to contact for further support.

2

OCR Level 3 Certificates of Professional Competence

General information

GENERAL INFORMATION
Qualification profile

Title

OCR codes

OCR Level 3 Certificate of Professional Competence in National Road Haulage Unit 1 Understanding the Legal and Business Context for Road Transport Operations - 05598 Unit 2 Understanding National Road Haulage Transport Operations - 05599 Unit 4 Managing National Road Haulage Transport Operations - 05608 This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5400/5 (Qualification Accreditation Number) Those who need or wish to hold a prerequisite qualification of professional competence for Operator Licensing in the UK There are no formal entry requirements for this qualification Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

Level

QAN This qualification is suitable for Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of three mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above This qualification relates to Level 3 Traffic Office (Skills for Logistics)

National occupational standards

Key Skills Last entry date* Last certification date*

Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

OCR Level 3 Certificates of Professional Competence

3

General information

Qualification profile

Title

OCR codes

OCR Level 3 Certificate of Professional Competence in National Road Haulage (Northern Ireland) Unit 1 Understanding the Legal and Business Context for Road Transport Operations - 05598 Unit 2 Understanding National Road Haulage Transport Operations (Northern Ireland) - 05600 Unit 4 Managing National Road Haulage Transport Operations - 05608 This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5400/5 (Qualification Accreditation Number) Those who need or wish to hold a prerequisite qualification of professional competence for Operator Licensing in the UK There are no formal entry requirements for this qualification Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

Level

QAN This qualification is suitable for Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of three mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above This qualification relates to Level 3 Traffic Office (Skills for Logistics)

National occupational standards

Key Skills Last entry date* Last certification date*

Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

4

OCR Level 3 Certificates of Professional Competence

General information

Qualification profile

Title

OCR codes

OCR Level 3 Certificate of Professional Competence in National Passenger Transport Unit 1 Understanding the Legal and Business Context for Road Transport Operations - 05598 Unit 3 Understanding National Road Passenger Transport Operations - 05606 Unit 5 Managing National Road Passenger Transport Operations - 05609 This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5401/7 (Qualification Accreditation Number) Those who need or wish to hold the prerequisite qualification of professional competence for Operator Licensing in the UK There are no formal entry requirements for this qualification Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

Level

QAN This qualification is suitable for Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of three mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above This qualification relates to the National Occupational Standards for Managing in Road Passenger Transport (GoSkills)

National occupational standards

Key Skills Last entry date* Last certification date*

Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

OCR Level 3 Certificates of Professional Competence

5

General information

Qualification profile

Title

OCR codes

OCR Level 3 Certificate of Professional Competence in National Passenger Transport (Northern Ireland) Unit 1 Understanding the Legal and Business Context for Road Transport Operations - 05598 Unit 3 Understanding National Road Passenger Transport Operations (Northern Ireland) - 05607 Unit 5 Managing National Road Passenger Transport Operations - 05609 This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5401/7 (Qualification Accreditation Number) Those who need or wish to hold the prerequisite qualification of professional competence for Operator Licensing in the UK There are no formal entry requirements for this qualification Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

Level

QAN This qualification is suitable for Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of three mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above This qualification relates to the National Occupational Standards for Managing in Road Passenger Transport (GoSkills)

National occupational standards

Key Skills Last entry date* Last certification date*

Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

6

OCR Level 3 Certificates of Professional Competence

General information

Qualification profile

Title

OCR Level 3 Certificate of Professional Competence in International Road Haulage Unit 1 Understanding the Legal and Business Context for Road Transport Operations - 05598 Unit 2 Understanding National Road Haulage Transport Operations - 05599 or Unit 2 Understanding National Road Haulage Transport Operations (Northern Ireland) - 05600 Unit 4 Managing National Road Haulage Transport Operations - 05608 Unit 6 Managing International Road Haulage Transport Operations - 05610 This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5402/9 (Qualification Accreditation Number) Those who need or wish to hold the prerequisite qualification of professional competence for Operator Licensing in an international context There are no formal entry requirements for this qualification. Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

OCR codes

Level

QAN This qualification is suitable for

Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of four mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above The qualification relates to Level 3 Traffic Office (Skills for Logisitics)

National occupational standards Key Skills Last entry date* Last certification date*

Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

OCR Level 3 Certificates of Professional Competence

7

General information

Qualification profile

Title

OCR Level 3 Certificate of Professional Competence in International Passenger Transport Unit 1 Unit 3 Unit 3 Unit 5 Unit 7 Understanding the Legal and Business Context for Road Transport Operations - 05598 Understanding National Road Passenger Transport Operations - 05606 or Understanding National Road Passenger Transport (Northern Ireland) - 05607 Managing National Road Passenger Transport Operations - 05609 Managing International Road Passenger Transport Operations - 05643

OCR codes

Level

This qualification has been accredited on to the National Qualifications Framework (NQF) at Level 3 100/5403/0 (Qualification Accreditation Number) Those who need or wish to hold the prerequisite qualification of professional competence for Operator Licensing in an international context There are no formal entry requirements for this qualification. Candidates will be expected to have a standard of literacy and numeracy and level of industry knowledge appropriate for a person working at Level 3

QAN This qualification is suitable for

Entry requirements

Qualification structure

To achieve this qualification, candidates must complete a total of four mandatory units All units are externally assessed by OCR-set and marked timetabled examinations Units will be graded Pass or Fail

Assessment and grading

Funding

This qualification has been accredited on to the NQF and, as such, is eligible for public funding. When seeking public funding, centres will need to provide the Qualification Accreditation Number (QAN) shown above The qualification relates to the National Occupational Standards for Managing in Road Passenger Transport (GoSkills) Signposting to Key Skills is provided within the Tutor’s Handbook 31 August 2009 31 August 2010 Revised date: Revised date:

National occupational standards Key Skills Last entry date* Last certification date*

*OCR will inform centres of changes to these dates. All centre records must be updated accordingly.

8

OCR Level 3 Certificates of Professional Competence

General information

GENERAL INFORMATION
Target market The Certificate of Professional Competence in National Road Haulage or National Passenger Transport will be appropriate for those who need or wish to hold the prerequisite qualification of professional competence for the purposes of Operator Licensing in the UK. The Certificate in Professional Competence in International Road Haulage or International Passenger Transport will be appropriate for those who need or wish to hold the prerequisite qualification of professional competence for the purposes of Operator Licensing in an international context.

Qualification aims Three qualifications are available in road haulage: • The Certificate of Professional Competence in National Road Haulage • The Certificate of Professional Competence in National Road Haulage (Northern Ireland) • The Certificate of Professional Competence in International Road Haulage These qualifications have been designed to meet the requirements of the Goods Vehicle (Licensing of Operators) Act 1995, implementing EU Council Directive 98/76/EC of 1 October 1998 (amending 96/26/EC) on admission to the occupation of road haulage operator. Three qualifications are available in passenger transport: • The Certificate of Professional Competence in National Passenger Transport • The Certificate of Professional Competence in National Passenger Transport (Northern Ireland) • The Certificate of Professional Competence in International Passenger Transport. These qualifications have been designed to meet the requirements of the Public Passenger Vehicles Act 1981 as amended, implementing EU Council Directive 98/76/EC of 1 October 1998 (amending 96/26/EC) on admission to the occupation of passenger transport operator. The qualification specifications are derived directly from the Council Directive 98/76/EC. They have been designed to provide assessment, which is comparable to the assessment provided in other EU member states. Achievement of the Certificate of Professional Competence in National either Road Haulage or Passenger Transport demonstrates that the holder of the qualification is qualified to perform the effective and continuous management of undertakings engaging solely in transport operations within the UK. There are different legislative requirements in Northern Ireland and the Northern Ireland certificates and assessment reflect this. Candidates undertaking the Certificates within Northern Ireland will need to take the relevant Northern Ireland units. Achievement of the Certificate of Professional Competence in International either Road Haulage or Passenger Transport demonstrates that the holder of the qualification is qualified to perform the effective and continuous management of undertakings engaging in transport operations within any EU member state. The qualification specifications have been approved by the Department for Transport and by the Department of the Environment (Northern Ireland). The qualifications are offered by OCR on behalf of the Department for Transport and the Department of the Environment (Northern Ireland).

OCR Level 3 Certificates of Professional Competence

9

General information

These qualifications specifically aim to: 1 assess the professional competence of applicants for Goods Vehicle O-licences (Road Service Licence in Northern Ireland) and their nominated Transport Managers (road haulage) assess the professional competence of applicants for PSV Vehicle O-licences (Road Service Licence in Northern Ireland) and their nominated Transport Managers (passenger transport) assess the levels of knowledge and practical aptitude necessary for the management of a transport undertaking as set out in Annex 1(1) of Council Directive 98/76/EC. assess skills and knowledge at a level which is harmonised at a minimum level with the skills and knowledge assessed in all Member states.

2

3

4

Statement of level The Certificates of Professional Competence assess skills at Level 3 of the National Framework of Qualifications. The knowledge to be taken into consideration for the official recognition of professional competence by the member states must cover at least the subjects given in the Directive. In relation to these subjects, applicant road haulage and road passenger transport operators must have levels of knowledge and practical aptitude necessary for the management of a transport undertaking. The minimum level of knowledge, as indicated in the qualification specification, may not be below Level 3 of the training-level structure laid down in the Annex to Decision 85/368/EEC(1), that is the level achieved in training acquired in the course of compulsory education supplemented either by vocational training and supplementary technical training or by secondary-level school technical training. These qualifications have been designed to be comparable in demand to other qualifications at Level 3 eg NVQ Level 3 and A Level.

Entry requirements These qualifications are available to anyone who is capable of reaching the required standards. They have been developed free from any barriers that restrict access or progression thereby promoting equal opportunities. All centre staff involved in the assessment or delivery of these qualifications should understand the requirements of the qualification and match them to the needs and capabilities of individual learners before entering them as candidates for one of these qualifications. There are no formal requirements for entry to the examinations. Candidates will be expected to have a standard of literacy and numeracy and a level of industry knowledge appropriate for a person working at Level 3.

10

OCR Level 3 Certificates of Professional Competence

General information

Entry restrictions Candidates may only enter for units in either haulage or the passenger at a single examination session e.g. candidates may not enter for both Unit 2 and Unit 3 at a single examination session.

Progression opportunities A candidate achieving a Certificate of Professional Competence in either National Road Haulage or National Passenger Transport has the following progression routes available:

• • • •

enter employment at an operative or supervisory level undertake the relevant additional unit to achieve Certificate of Professional Competence in International Road Haulage or International Passenger Transport undertake higher level qualifications part-time or full-time in further or higher education, eg HNC, HND, degree Undertake qualifications in the workplace eg NVQs in Traffic Office or Management at Level 3.

The National Certificate of Professional Competence in Road Haulage is recognised as the Technical Certificate for the Apprenticeship programme and therefore supports progression into employment. Supporting candidates Centres should ensure that candidates are informed of the title and level of the qualification they have been entered for and that OCR is the awarding body for their chosen qualification. Where candidates only achieve the Level 3 Certificate of Professional Competence in National Road Haulage or National Passenger Transport centres should make candidates aware of the rules and timescales concerning achievement of the International qualification.

Qualification structure The National and International qualifications draw on the same three national units, with an additional unit for the International Certificate of Professional Competence. Requirements for each of the awards are shown below. Candidates do not have to achieve units in any particular order and tutors should tailor learning programmes to meet individual candidate needs. It is recommended that, wherever possible, centres adopt an holistic approach to the delivery of the qualifications and identify opportunities to link the units. For example, there will be naturally occurring opportunities to link the learning for Unit 2 to the application of this understanding to the management of operations. If a candidate is not able to complete a full award, their achievements will be recognised through the issue of a unit certificate listing the units achieved.

OCR Level 3 Certificates of Professional Competence

11

General information

OCR Level 3 Certificate of Professional Competence in National Road Haulage This qualification contains three mandatory units: Unit 1 Understanding the Legal and Business Context for Road Transport Operations Unit 2 Understanding National Road Haulage Transport Operations Unit 4 Managing National Road Haulage Transport Operations Completing Unit 1 will contribute towards the knowledge required by candidates in order to understand the legal and operational aspects of managing a national road transport business. Completing Unit 2 will contribute towards the knowledge required by candidates in order to demonstrate understanding of the management of road haulage operations. Candidates in Northern Ireland will need to complete the unit assessment that relates to Northern Ireland legislation. Completing Unit 3 will contribute towards the knowledge required by candidates in order to apply their knowledge to the management of road haulage operations.

OCR Level 3 Certificate of Professional Competence in International Road Haulage This qualification contains four mandatory units, Units 1, 2 and 4 as above for National plus: Unit 6 Managing International Road Haulage Operations Completing Unit 6 will contribute towards the knowledge required by candidates in order to manage international operations.

OCR Level 3 Certificate of Professional Competence in National Passenger Transport This qualification contains three mandatory units: Unit 1 Understanding the Legal and Business Context for Road Transport Operations Unit 3 Understanding National Road Passenger Transport Operations Unit 5 Managing National Road Passenger Transport Operations Completing Unit 1 will contribute towards the knowledge required by candidates in order to understand the legal and operational aspects of managing a national road passenger transport business. Completing Unit 3 will contribute towards the knowledge required by candidates in order to demonstrate understanding of the management of road passenger transport operations. Candidates in Northern Ireland will need to complete the unit assessment that relates to Northern Ireland legislation. Completing Unit 5 will contribute towards the knowledge required by candidates in order to apply their knowledge to the management of road passenger transport operations.

12

OCR Level 3 Certificates of Professional Competence

General information

OCR Level 3 Certificate of Professional Competence in International Passenger Transport This qualification contains four mandatory units, Units 1, 3 and 5 as above for National plus: Unit 7 Managing International Road Passenger Transport Operations Completing Unit 7 will contribute towards the knowledge required by candidates in order to manage international road passenger transport operations.

A full list of the units is provided below: Mandatory units Unit 1 Understanding The Legal and Business Context for Road Transport Operations Unit 2 Understanding National Road Haulage Transport Operations OR Unit 2 Understanding National Road Haulage Transport Operations (Northern Ireland) Unit 3 Understanding National Road Passenger Transport Operations OR Unit 3 Understanding National Road Passenger Transport Operations (Northern Ireland) Unit 4 Managing National Road Haulage Transport Operations Unit 5 Managing National Road Passenger Transport Operations Unit 6 Managing International Road Haulage Transport Operations Unit 7 Managing International Road Passenger Transport Operations L/103/3075 J/103/3076 QCA Accreditation Number F/103/3073

J/103/3076

L/103/3075

R/103/3076

Y/103/3077 D/103/3078 H/103/3079

OCR Level 3 Certificates of Professional Competence

13

General information

Unit format Learning outcomes This section describes the learning outcomes that a candidate will achieve when meeting the assessment objectives associated with the unit.

Assessment objectives This section describes the objectives that candidates will be assessed against. It is a mandatory requirement of these qualifications that candidates provide evidence of their skills, knowledge and understanding in relation to each assessment objective.

Knowledge, understanding and skills This section sets out the underpinning knowledge, understanding and skills which candidates will need in order to be able to undertake the assessment for the unit and to meet the requirements of the assessment objectives. Tutors should cover all of the knowledge, understanding and skills requirements fully prior to entering candidates for assessment.

Assessment This section specifies the requirements in relation to assessment of the unit. It details the way in which the assessment objectives will be assessed. All units will be externally assessed through OCR timetabled examinations. Units 1, 2 and 3 are multiple choice papers marked by computer. Units 4, 5, 6 and 7 are written examinations marked by OCR examiners. Additionally Unit 1 will be available as an on screen examination.

Guidance on learning This section provides additional guidance for tutors on the depth and breadth of the knowledge and understanding that will be required. Signposting to Key Skills Evidence generated for these qualifications may also provide opportunities to evidence Key Skills. Each unit provides signposting to Key Skills and the section Key skills signposting contains a table incorporating the Key Skills signposting across all units.

Mapping to National Occupational Standards This section provides general mapping to national occupational standards where this is relevant. The section Mapping contains a table incorporating the national occupational standards mapping across all units.

Mapping to the EU Directive This section provides mapping of the unit to the EU Directive. The section Mapping contains a table incorporating the EU Directive mapping across all units.
14 OCR Level 3 Certificates of Professional Competence

General information

Resources This section provides suggestions of suitable resources. The list is neither prescriptive nor exhaustive, tutors and candidates should be encouraged to gather information from a variety of sources. Some suggested resources are intended for tutor use. The resources in this section were current at the time of print. Any updates to this list will be published on our website www.ocr.org.uk.

Wider issues These qualifications provide potential for centres to develop candidates’ understanding of spiritual, moral, ethical, social and cultural issues and heighten candidates’ awareness of environmental issues, health and safety considerations and European developments. Spiritual, moral, ethical, social and cultural issues Teachers and tutors delivering a course in Certificates of Professional Competence that supports these specifications would have opportunities to address ethical, social and moral values throughout all units. In Unit 1 (core to both haulage and passenger operations) candidates will need to understand issues such as individual responsibility, group/team responsibility, business’ and social responsibilities. Units 2 and 3 explore the individual’s responsibility towards the customer, courtesy and protocols when dealing with colleagues and customers. In addition issues are explored in relation to security and confidentiality of information. Environmental issues, health and safety considerations and European developments Health and safety issues and their application are an integral part of Units 2, 3, 4 and 5. In these units candidates will need to understand the legislative requirements as they apply to either road haulage or passenger transport operations and be able to apply this knowledge to the management of operations. In particular candidates would be expected to be able to understand the key legislative and best practice aspects of vehicle maintenance. Environmental issues are addressed in areas such as operator licencing and vehicle specifications. Units 6 and 7 are set in the context of international operations and gives candidates the opportunity to explore current issues and the application of current legislation in both European and wider international operations.

Guided learning hours The time it will take a candidate to complete one of these qualifications will depend on a number of things, for instance, mode of study (i.e. whether full-time or part-time) and level of knowledge or experience on entry onto the programme of study. As a general guide the units in these qualifications are likely to require the following numbers of guided learning hours (glh).

OCR Level 3 Certificates of Professional Competence

15

General information

Title Unit 1 Understanding the Legal and Business Context for Road Transport Operations Unit 2 Understanding National Road Haulage Transport Operations Unit 3 Understanding National Road Passenger Transport Operations Unit 4 Managing National Road Haulage Transport Operations Unit 5 Managing National Road Passenger Transport Operations Unit 6 Managing International Road Haulage Transport Operations Unit 7 Managing International Road Passenger Transport Operations

glh 25

30 30 50 50 20 20

Mode of delivery OCR does not specify the mode of study or specify a time limit for the achievement of these qualifications other than the expiry dates for entry and certification laid down by the regulatory authorities and detailed in the qualification profiles. Centres are free to deliver these qualifications using any mode of delivery that meets the needs of their candidates. Whatever mode of delivery is used, centres must ensure that learners have appropriate access to the resources identified below. Centres should consider the candidates’ complete learning experience when designing learning programmes. This is particularly important in relation to candidates studying part time alongside real work commitments where candidates may bring with them a wealth of experience that should be utilised to maximum effect by tutors and assessors.

Resources OCR strongly advises that teaching and development of subject content and associated skills be referenced to real vocational situations, through the utilisation of appropriate industrial contact, vocationally experienced delivery personnel, and real life case studies. Candidates should be encouraged to read around the subject and have an appropriate knowledge of the application of the appropriate legislation. In addition, each unit will contain guidance on the resources required. Staff preparing candidates for these qualifications must understand fully the requirements of these awards. Centres will need to provide appropriate assessment facilities for candidates that comply with the regulations laid down by OCR (see The OCR Administrative Guide to Certificates of Professional Competence C145). Centres will need to meet the above requirements when they seek centre approval from OCR.

16

OCR Level 3 Certificates of Professional Competence

General information

Delivery in Wales and Northern Ireland The specification for these qualifications has been approved by ACCAC for use by centres in Wales and by CCEA for use by centres in Northern Ireland. Candidates in Wales or Northern Ireland should not be disadvantaged by terms, legislation or aspects of government that are different from those in England. Where such situations might occur, including in the external assessment, the terms used have been selected as neutral or the terminology for the country concerned is indicated. Candidates undertaking the qualification in Northern Ireland will need to register candidates using the Northern Ireland qualification code as assessment materials for Northern Ireland reflect the legislative differences. OCR will provide specifications, assessments and supporting documentation in English. Further information concerning the provision of assessment materials in Welsh and Irish may be obtained from the OCR Information Bureau: 024 76 851509.

Arrangements for candidates with special assessment needs We aim to make sure that all candidates are given equal opportunity to demonstrate their attainment. Full details of the arrangements available for candidates with special assessment needs are contained in our booklet Access to Vocational Assessment: NVQs, Vocationally-Related Qualifications (VRQs) and Other Vocational Qualifications. Regulations and Guidance relating to Candidates with Particular Requirements (L016).

Funding These qualifications are accredited at Level 3 of the National Qualifications Framework and are eligible for funding under Section 96 and 97 arrangements.

Results enquiries and appeals Please refer to the OCR Administrative Guide to the Certificates of Professional Competence (C145).

Centre malpractice guidance It is the responsibility of the Head of Centre* to report (in writing) all cases of suspected malpractice involving centre staff or candidates, to the OCR Quality and Standards division. When asked to do so by OCR, Heads of Centres are required to investigate instances of malpractice promptly, and report the outcomes to the OCR Quality and Standards division. Further information is contained in the publication Guidelines for Dealing with Cases of Malpractice (R322) which is available from the OCR Information Bureau: 024 76 851509. *The Head of Centre is defined as the most senior officer in the organisation, directly responsible for the delivery of OCR qualifications, eg the Principal of a College, the Head Teacher of a school, the Managing Director of a private Training Provider or the Group Training Manager of a major company.
OCR Level 3 Certificates of Professional Competence 17

Assessment

ASSESSMENT
Assessment: How it works
The unit assessment objectives reflect the demands of the learning outcomes for each unit. In order for candidates to be able to effectively progress towards meeting the requirements of each assessment objective, tutors must make sure that the supporting knowledge, understanding and skills requirements for each objective are fully addressed. The identified knowledge, understanding and skills are not exhaustive and may be expanded upon or tailored to particular contexts to which the unit is being taught and the assessment objective applied. We recommend that teaching and development of subject content and associated skills be referenced to real vocational situations, through the utilisation of appropriate industrial contact, vocationally experienced delivery personnel, and real life case studies. Assessment of these qualifications will be conducted in accordance with the appropriate codes of practice approved and published by the regulatory authorities. Key features of the assessment of these qualifications are:

• • •

Assessment of all units is by timetabled examinations or on-screen testing. The modes of assessment and time permitted for the assessments used are based on the requirements laid down in the EU directive. Performance at unit level is graded as Pass or Fail based on the achievement of the required pass mark. Notional pass marks are based on the requirements laid down in legislation.

Externally assessed units
External assessment applies to all units in these qualifications. Units 1, 2 and 3 will be assessed by multiple choice questions. Units 4 and 5 will be assessed by a case study with extended response questions. Units 6 and 7 will be assessed by short answer questions.

18

OCR Level 3 Certificates of Professional Competence

Assessment

Following candidate entry for individual units, we will send the relevant question papers to the centre shortly before the examination date. Details of the administration arrangements associated with submitting candidates’ work to OCR for marking are included in The OCR Administrative Guide to Certificates of Professional Competence (C145) and outlined in the section Administration arrangements of this publication. If a candidate fails the assessment for a unit, they may be entered again for the same unit. The OCR Fees List provides details of all fees applicable to these awards. There is no restriction on the number of times a candidate may enter for an examination.

Allocation of resources
Centres should ensure that appropriate physical resources are available in line with guidance provided in this handbook.

OCR Level 3 Certificates of Professional Competence

19

Certification

CERTIFICATION
Candidates who reach the required level to pass the examination for all units that make up a full award will receive:

• •

a certificate listing the units and a certificate giving the full qualification title

OCR Level 3 Certificate of Professional Competence in National Road Haulage OCR Level 3 Certificate of Professional Competence in National Road Haulage (Northern Ireland) OCR Level 3 Certificate of Professional Competence in National Passenger Transport OCR Level 3 Certificate of Professional Competence in National Passenger Transport (Northern Ireland) OCR Level 3 Certificate of Professional Competence in International Road Haulage OCR Level 3 Certificate of Professional Competence in International Passenger Transport

Candidates achieving one or more units but who do not meet the requirements for a full certificate, will receive a certificate listing the units they have achieved.

Claiming certificates
Certificates will be issued with results for successful candidates. In order to ensure that these are automatically issued centres must ensure that the OCR candidate number is always used where a candidate has already achieved one or more units. See The OCR Administrative Guide to Certificates of Professional Competence (C145) for full details.

Replacement certificates
If a replacement certificate is required a request must be made to the OCR Operations Division on 024 76 470033, or in writing to the Coventry office, and an application form with further instructions will be sent. A charge will be made for a replacement certificate.

20

OCR Level 3 Certificates of Professional Competence

Administration arrangements

ADMINISTRATION ARRANGEMENTS
This section provides a brief overview of the administration arrangements operating for these qualifications. Please refer to The OCR Administrative Guide to Certificates of Professional Competence (C145).

Overview of full process
Centre completes approval form

Centre approval visit takes place

OCR issues approval pack

Centre completes CPC Candidate Entry Form

OCR issues examination materials and details of OCR examiner Externally-assessed Candidate completes timetabled examination(s) at set times

Centre completes invigilation certificate and sends them to the OCR examiner, along with candidates’ scripts for marking

OCR marks candidate scripts

OCR forwards results slip(s) to centre, along with unit certificates for issue to successful candidates

Full award certificates are issued where appropriate
OCR Level 3 Certificates of Professional Competence 21

Administration arrangements

How to gain centre approval
Complete the Centre Approval Form for these qualifications and return it to OCR Operations. Copies are available on the OCR website or by calling the OCR Information Bureau on 024 76 851509. Further guidance on completion of the Centre Approval Form is provided in The OCR Administrative Guide to Certificates of Professional Competence (C145).

How to enter candidates
Enter candidates by completing the CPC Candidate Entry Form. Entry Forms will be issued to you after you have been approved to offer this qualification.

How to make an enquiry about results or appeal against a result
Full details of the results enquiries and appeals procedures are contained in The OCR Administrative Guide to Certificates of Professional Competence (C145).

Administrative documentation
Copies of example documentation may be found in The OCR Administrative Guide to Certificates of Professional Competence (C145). Copies of supporting documentation for tutors may also be found in the section Supporting documentation in this publication.

22

OCR Level 3 Certificates of Professional Competence

Supporting documentation

SUPPORTING DOCUMENTATION
OCR sample assessment material
OCR sample assessment material is available for all units. Centres may choose to:

• • •

use these assignments for formative assessment of candidates tailor these assignments for formative or centre assessed summative of candidates use these assignments as a benchmark for devising their own assessments to aid candidate preparation.

OCR sample assessment material is available to download from our website www.ocr.org.uk. • Candidate Identification Form Centres must ensure that all candidates complete a Candidate Identification Form prior to undertaking the examination. Centres must ensure that they have confirmed the identity of the candidate undertaking the examination.

•

Record of Achievement For use by candidates to record progress through their chosen units.

OCR Level 3 Certificates of Professional Competence

23

Supporting documentation

24

OCR Level 3 Certificates of Professional Competence

Supporting documentation

OCR LEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE IN NATIONAL ROAD HAULAGE
Record of Achievement
Candidate name: _______________________________________________________

OCR Candidate number: __________________________________________________

UNIT TITLES Mandatory Units
Unit 1 Unit 2 Unit 4

Date of examination

Date achieved

If you wish to upgrade your National Certificate to an International Certificate you must achieve the additional unit by (insert end date for qualification)

OCR Level 3 Certificates of Professional Competence

25

Supporting documentation

OCR LEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE IN INTERNATIONAL ROAD HAULAGE
Record of Achievement
Candidate name: _______________________________________________________
Date of examination Date achieved

UNIT TITLES Mandatory Units
Unit 1 Unit 2 Unit 4 Unit 6

26

OCR Level 3 Certificates of Professional Competence

Supporting documentation

OCR LEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE IN NATIONAL ROAD PASSENGER TRANSPORT
Record of Achievement
Candidate name: _______________________________________________________

OCR Candidate number: __________________________________________________

UNIT TITLES Mandatory Units
Unit 1 Unit 3 Unit 5

Date of examination

Date achieved

If you wish to upgrade your National Certificate to an International Certificate you must achieve the additional unit by (insert end date for qualification)

OCR Level 3 Certificates of Professional Competence

27

Supporting documentation

OCR LEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE IN INTERNATIONAL PASSENGER TRANSPORT
Record of Achievement
Candidate name: _______________________________________________________
Date of examination Date achieved

UNIT TITLES Mandatory Units
Unit 1 Unit 3 Unit 5 Unit 7

28

OCR Level 3 Certificates of Professional Competence

Guidance for candidates

GUIDANCE FOR CANDIDATES
What are the OCR Level 3 Certificates of Professional Competence? These qualifications aim to: 1. assess the professional competence of applicants for Goods Vehicle O-licences (Road Service Licence in Northern Ireland) and their nominated Transport Managers (road haulage) 2. assess the professional competence of applicants for PSV Vehicle O-licences (Road Service Licence in Northern Ireland) and their nominated Transport Managers (passenger transport) 3. assess the levels of knowledge and practical aptitude necessary for the management of a transport undertaking as set out in Annex 1(1) of Council Directive 98/76/EC. 4. assess skills and knowledge at a level which is harmonised at a minimum level with the skills and knowledge assessed in all Member states.

What do I have to do to achieve these qualifications?
To achieve these qualifications you must achieve the required combination of units from those listed below. OCR Level 3 Certificate of Professional Competence in National Road Haulage To achieve the National certificate you must achieve three mandatory units. OCR Level 3 Certificate of Professional Competence in International Road Haulage To achieve the International certificate you must achieve four mandatory units. OCR Level 3 Certificate of National Passenger Transport To achieve the National certificate you must achieve three mandatory units. OCR Level 3 Certificate of International Passenger Transport To achieve the National certificate you must achieve four mandatory units.

What if I cannot complete enough units for a full award?
These qualifications are very flexible and allow you to achieve recognition for what you have already achieved even if you do not finish the full qualification. OCR has systems in place which allow you to be awarded a certificate listing the unit (or units) you have achieved even if you are unable to complete the full qualification.

How do I know that these qualifications are right for me?
These qualifications are designed for candidates wishing to gain an appropriate qualification for the purposes of operator licencing in the road haulage context. This qualification may also form a progression route to higher level courses such as Higher National Diploma (HND) or other appropriate higher education qualifications.

OCR Level 3 Certificates of Professional Competence

29

Guidance for candidates

How are the units tested?
All of the units are assessed by exams that are set and marked by OCR. The exams include multiple choice question papers, extended answers based on a case study, and also short answer questions. There are specific dates when these examinations take place. It is planned that electronic tests will be available for multiple choice units in the future. All centres will be informed when these become available.

Do I need to pass all of the units?
Yes. All units are mandatory and must be passed in order to achieve a full National or International Certificate of Professional Competence. You will have to pass the relevant units for either Road Haulage or Passenger.

How do I keep track of my achievements?
We have designed a Record of Achievement form for you to use to keep track of your achievements. This form is optional (you do not have to use it if you do not want to).

Can my work for these qualifications count towards Key Skills?
The work you produce whilst being taught for these qualifications may prove you have the skills required for the Key Skills units. Your tutor will help you decide if your work can be considered for assessment against any of the Key Skills units.

Finally
To gain a full OCR Level 3 Certificate of Professional Competence you must achieve all of the required units. If you do not achieve all of the units for the full qualification, you will be issued with a ‘unit certificate’ which lists the unit or units which have been passed.

OCR wishes you every success in your achievement of these qualifications

30

OCR Level 3 Certificates of Professional Competence

Glossary

GLOSSARY
Analyse Apply to examine in detail in order to discover meaning, essential features, etc. to devote oneself with diligence to bring into operation or use to put to practical use; utilise; employ to judge the worth, importance, etc., of; evaluate to solve (one or more problems) by a mathematical procedure; compute to perform or cause to be implemented to plot or outline the course of to make a detailed plan of to make a chart of to arrange or order by classes; categorise to gather together or be gathered together to impart (knowledge) or exchange (thoughts, feelings, or ideas) by speech, writing, gestures, etc. to regard or represent as analogous or similar; liken to make or compose from other materials or sources to make whole or perfect to end; finish to do or carry out to distinguish by comparison of unlike or opposite qualities to give (support, money, etc.) for a common purpose or fund to supply (ideas, opinions, etc.) as part of a debate or discussion to prepare (food) by the action of heat, as by boiling, baking, etc., or (of food) to become ready for eating through such a process to state precisely the meaning of (words, terms, etc.) to carry (goods, etc.) to a destination, esp. to carry and distribute (goods, mail, etc.) to several places to hand over , transfer, or surrender to produce or perform something promised or expected to show, manifest, or prove, esp. by reasoning, evidence, etc.

Assess Calculate Carry out Chart

Classify Collect Communicate

Compare Compile Complete

Conduct Contrast Contribute

Cook

Define Deliver

Demonstrate

OCR Level 3 Certificates of Professional Competence

31

Glossary

Describe Design Detail

to give an account or representation of in words to work out the structure or form of (something) to list or relate fully to include or all or most particulars to come or bring to a later or more advanced or expanded stage; grow or cause to grow gradually to work out, contrive, or plan (something) in one’s mind to have a conversation about; consider by talking over; debate to treat (a subject) in speech or writing to form an approximate idea of (distance, size, cost, etc.); calculate roughly; gauge to ascertain or set the amount or value of to judge or assess the worth of; appraise to look at, inspect, or scrutinise carefully, or in detail; investigate to make (something) comprehensible, esp. by giving a clear and detailed account of the relevant structure, operation, surrounding circumstances, etc. to examine or investigate, esp. systematically to produce or bring into being; create to present or deliver voluntarily (something that is one’s own) to the permanent possession of another or others to impart or communicate to prove or recognise as being a certain person or thing; determine the identity of to clarify or explain by use of examples, analogy, etc. to carry out; put into action; perform to act on or in close relation with each other to clarify or explain the meaning of; elucidate to inquire into (a situation or problem) thoroughly; examine systematically, especially in order to discover the truth to prove or see to be just or valid; vindicate to show to be reasonable; warrant or substantiate to have or retain possession of

Develop

Devise Discuss

Estimate

Evaluate

Examine Explain

Explore Generate Give

Identify

Illustrate Implement Interact Interpret Investigate

Justify

Keep

32

OCR Level 3 Certificates of Professional Competence

Glossary

Lead

to show the way to (an individual or a group) by going with or ahead to guide or be guided by holding, pulling, etc. to phrase a question to (a witness) that tends to suggest the desired answer to determine the size, amount, etc., of by measurement to observe or record (the activity or performance) of (an engine or other device) to form (parts or elements of something) into a structured whole; co ordinate to give the main features or general idea of to take part, be or become actively involved, or share (in) to carry out or do (an action) to have in mind as a purpose to make a plan of (a building) to make ready or suitable in advance for a particular purpose or for some use, event etc. to put together using parts or ingredients; compose or construct to equip or outfit to show, exhibit to put forward; submit to bring or suggest to the mind to bring (something) into existence; yield to bring forth (a product) by physical or mental effort; make to draw, write or make a profile of to further or encourage the progress or existence of to raise to a higher rank, status degree etc. to urge the adoption of; work for to encourage the sale of (a product) by advertising or securing financial support to put forward (a plan, motion, etc.) for consideration or action to put at the disposal of; furnish or supply to perceive (a person, creature, or thing) to be the same as or belong to the same class as something previously seen or known; know again to advise as the best course or choice; counsel to carry out investigations into (a subject, problem etc.) to look at or examine again to look back upon to choose (someone or something) in preference to another or others

Measure Monitor Organise Outline Participate Perform Plan

Prepare

Present

Produce

Profile Promote

Propose Provide Recognise

Recommend Research Review

Select

OCR Level 3 Certificates of Professional Competence

33

Glossary

Serve

to render or be of service to; (a person, cause, etc.); help to distribute or provide to make, be, or become visible or noticeable to indicate or explain; prove to put forward (a plan, idea, etc.) for consideration to make or be a summary of; express concisely to know and comprehend the nature or meaning of to contract to or commit oneself to (something) or (to do something) to put into service or action; employ for a given purpose

Show

Suggest Summarise Understand Undertake Use

34

OCR Level 3 Certificates of Professional Competence

Key skills signposting

KEY SKILLS SIGNPOSTING
To assist centres in cross-mapping evidence for these qualifications and Key Skills, the following table signposts where evidence from these awards may provide opportunities to evidence the Part B specification requirements of the following Key Skills: Communication Application of Number IT This signposting provides an indication of where evidence might be available for assessment against the Key Skills requirements. It does not claim to guarantee that evidence will meet the Key Skills requirements and all evidence put forward for Key Skills must be assessed against the Key Skills specification. This signposting is also available within the units themselves.

Key Skills Units

OCR Level 3 Certificates of Professional Competence - Unit

Key Skill Communication Level 3

Evidence Reference C3.1a C3.1b C3.2 C3.3

1

2

3

4

5

6

7

Information Technology Level 3

IT3.1 IT3.2 IT3.3

Application of Number Level 3

N3.1 N3.2a N3.2b N3.2c N3.2d N3.3

OCR Level 3 Certificates of Professional Competence

35

Mapping

MAPPING
Mapping to EU Directive
The following tables demonstrate how the syllabus satisfactorily covers the subject areas in Annex 1(1) of Council Directive 96/26/EC (as amended by Council Directive 98/76/EC). Where the directive is covered in more than one unit, this is because underpinning knowledge is tested in one unit and the application of the knowledge in another. The difference in focus is reflected in the assessment objectives in each unit.

EU Pass or Directive Haulage Reference A1 A2 A3 A4 A5 B1 B2 C1 C2 C3 C4 D1 D2 D3 D4 E1 E2 E3 E4 E5 E6 E7 E8 E9 E10 E11 E12 E13 E14 E15 Both Both H H P

Unit 1

Unit 3 Pass

Unit 5 Pass Civil Law

Unit 7 Pass

Unit 2 Haul

Unit 4 Haul

Unit 6 Haul

Commercial Law Both Both Social Law Both Both Both Both Fiscal Law Both Both Both Both Business and Financial Management on the Undertaking Both Both Both Both Both Both Both Both Both Both Both H H P Both

36

OCR Level 3 Certificates of Professional Competence

Mapping

Access to the Market F1 F2 F3 F4 F5 F6 F7 G1 G2 G3 G4 G5 G6 G7 G8 G9 G10 H1 H2 H3 H4 H5 Both Both Both H H P P Technical Standards and Aspects of Operation Both Both Both Both Both H H H H H Road Safety Both Both Both Both Both

Mapping to National Occupational Standards
These qualifications provide a key progression route between education and employment (or further study/training leading to employment). They are directly relevant to the needs of employers and relates to national occupational standards in Traffic Office and Managing Road Passenger Transport. The following table indicates where units within these qualifications contain knowledge and understanding that map against the above national occupational standards. This mapping provides an indication of where evidence might be available for assessment against some of the knowledge and understanding contained in the national occupational standards. It does not claim to guarantee that evidence will meet the NVQ requirements. This information is also available within the units themselves.

OCR Level 3 Certificates of Professional Competence

37

OCR Level 3 Certificates of Professional Competence Unit 1 Title Understanding the Legal and Business Context for Road Transport Operations

Content crossover with National Occupational Standards

38

Level 3 Traffic Office 1 Contribute to the maintenance of a healthy, safe and productive working environment 2 Improve the customer relationship 11 Contributes to the selection of personnel

Managing in Road Passenger Transport 5 Ensure compliance with legal, regulatory, ethical and social requirements 6 Promote equality of opportunity and diversity in your area of responsibility and in recruitment practice

2

Understanding National Road Haulage Transport Operations

1 Contribute to the maintenance of a healthy, safe and productive working environment 2 Improve the customer relationship 11 Contributes to the selection of personnel

OCR Level 3 Certificates of Professional Competence

3

Understanding National Road Passenger Transport Operations

5 Ensure compliance with legal, regulatory, ethical and social requirements 6 Promote equality of opportunity and diversity in your area of responsibility and in recruitment practice

Mapping

OCR Level 3 Certificates of Professional Competence 39

4

Managing National Road Haulage Transport Operations

3 Manage yourself 5 Investigate the suitability of collection or delivery points for loading and unloading 6 Routing and scheduling of loads 7 Allocate the resources for the transportation of loads 8 Quote for the transportation of loads 9 Manage the movement of loads

5

Managing National Road Passenger Transport Operations

5 Ensure compliance with legal, regulatory, ethical and social requirements 6 Promote equality of opportunity and diversity in your area of responsibility and in recruitment practice 9 Allocate and monitor the progress and quality of work in your area of responsibility

Mapping

40 OCR Level 3 Certificates of Professional Competence

6

Managing International Road Haulage Transport Operations

3 Manage yourself 5 Investigate the suitability of collection or delivery points for loading and unloading 6 Routing and scheduling of loads 7 Allocate the resources for the transportation of loads 8 Quote for the transportation of loads 9 Manage the movement of loads 10 International road transport operations

7

Managing International Road Passenger Transport Operations

5 Ensure compliance with legal, regulatory, ethical and social requirements 6 Promote equality of opportunity and diversity in your area of responsibility and in recruitment practice

Mapping

Further support and information

FURTHER SUPPORT AND INFORMATION
General enquiries
For general enquiries relating to any of OCR’s vocational qualifications, please contact the OCR Information Bureau on: Telephone: Fax: Email: 024 76 851509 024 76 851633 cib@ocr.org.uk

Alternatively, you could visit OCR’s website at www.ocr.org.uk for further information on OCR qualifications.

Entry forms and entry enquiries
All entry forms should be returned to: OCR Operations Progress House Westwood Way Coventry CV4 8JQ If you have any queries about candidate entry, please contact Operations Customer Support on 024 76 470033.

Results enquiries
Forms and current fees can be obtained from: Results Enquiries (VABSS Administration) OCR Progress House Westwood Way Coventry CV4 8JQ Telephone: Fax: 024 76 470033 024 76 468080

OCR Level 3 Certificates of Professional Competence

41

Further support and information

OCR Training Events
Information on OCR’s training events for centres can be found on the OCR website by going to www.ocr.org.uk, or by contacting: OCR Training Mill Wharf Mill Street Birmingham B6 4BU Telephone: Fax: Email: 0121 628 2950 0121 628 2940 training@ocr.org.uk

OCR Publications
OCR’s Publications Catalogue (A410) lists all the qualifications that OCR offers, and contains more detail on how to order publications. It is available to download from the OCR website at www.ocr.org.uk, or to order from the OCR Information Bureau by telephoning 024 76 851509. If you would like to order any OCR publications, please contact: OCR Publications PO Box 5050 Annesley Nottingham NG15 0DL Telephone: Fax: Email: 0870 770 6622 0870 770 6621 publications@ocr.org.uk

42

OCR Level 3 Certificates of Professional Competence


								
To top