Senior Advocates

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					Senior Advocates
Senior Citizen’s Hotline 1-800-342-9871 Provides referrals to New York State Programs and agencies that address concerns of seniors, consults with seniors regarding any topic related to aging Senior Services of Albany (25 Delaware Ave., Albany) Referral Line for Senior Services 447-7177 Albany County Department for Aging Information Senior Services throughout the County New Scotland Seniors’ Hotline 439-4889 Care for Life Information and Assistance 1-866-525-1221 Tele-service offers a single source through which to access a broad range of Catholic health, housing, social service agencies and their partners. AARP Visit or call 1-888-687-2277 101027500 (Call costs $3.) Alzheimer’s Association

Center for Medical Consumers (Note that this service is no longer operational except by e-mail contact.) Consumer Protection Board Helpline 1-800-697-1220 Assists victims of consumer scams, unwanted telemarketer disruptions, or unfair business practices EPIC, New York State Senior Prescription Plan 1-800-332-3742

NY State Senior Hotline-


Information and referral to county level services provided to seniors, e.g., EISEP – Extended InHome Services, guidance regarding housing issues, home health-care aides, assistance with Social Security and Medicare, EPIC Food Stamps, Home Energy Assistance, Medicaid, Public Assistance, Legal Aid 1-800-342-3009 The Voice and Resource for Elder Care with Dignity Seeks to improve NY Nursing Homes, advocates for higher quality of long-term care and educate family caregivers. {regulations of NYS nursing homes} Home Energy Assistance Program (HEAP) Hospice Hotline (NHPO) 1-212-732-4455 1-800-342-3009 1-800-658-8898

Information on Hospice and Palliative Care at the national level, refers callers to local services anywhere in the country, advanced directives (living will, health care proxy form) and Legal Services for the Elderly Managed Care Complaints Medicare problems Medicare Home Health Hotline (NYS 1-212-391-0120 1-800-232-5500 1-800-633-4227 1-800-628-5972 (pension, Medicaid and social security issues only)

Medicare IPRO Hotline 1-800-331-7767 In-patient Medicare quality assurance, questions regarding legislation related to nursing homes and Medicare Plus Choice rights and appeals NYS Attorney General Health Care Bureau 1-800-771-7755, option #3- mediation helping consumers and providers with health insurance billing issues NYS Banking Department 1-800-522-3330

NYS Dept. of Human Rights 474-2705 Discrimination complaints in employment, housing and public accommodations NYS Dept. of Insurance 1-800-342-3736 Information on Medicare, Medigap, long-term care, insurance companies, brokers, agents, and to make insurance complaints NYS Do Not Call Registry 1-800-697-1220 NYS Dept. of Social Services 1-800-342-3009 Nutrition Improvement Program, Food Stamps, Home Energy Assistance, Medicaid, Temporary and Disability Assistance, Abuse or neglect of an adult, personal needs allowance checks for persons in nursing homes, food banks, weatherization, adult outreach program, Office for the Aging NYS Division of Veterans Affairs 1-800-827-1000 NYS Medical Record Access 518-402-103 NYS Office of Advocates for Persons with Disabilities 1-800-522-4369



of Professional Discipline (Education 1-800-442-8106


For filing a complaint about non-Physician providers NYS Office of Professional Medical Conduct 1-800-663-6114 For filing a complaint about a physician New York State Long Term Care Hotline 1-888-697-7582 information on long-term care insurance and complaints about insurance providers; helps protect assets and eligibility for Medicaid, if long term nursing home or home care is required. NYS Public Service Commission 1-800-342-3377 Help line for filing complaints, ie: cable, water, gas, electric & telephone services Patient’s Rights Help line (NYS State Wide) 1-800-333-4374 Helps seniors with being denied admission or being discharged too soon from the hospital, advocating for seniors at the state and federal levels on quality of care issues, prescription drugs, EPIC, protecting hospital patients’ rights Social Security 1-800-772-1213 or (518) 431-4051 New York State Office of Parks, Recreation, Historic Preservation 1-800-456-2267 or 1-800-474-0456 Free vehicle access passes for residents 62 and older to state parks and recreational facilities, fee reductions to state historic sites and some park activities

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