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Section 6D- Deliverables _ Acceptance Process

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					OFFICE OF SYSTEMS INTEGRATION
REQUEST FOR PROPOSAL OSI 7100-181 UNEMPLOYMENT INSURANCE MODERNIZATION PROJECT

SECTION 6D- DELIVERABLES & ACCEPTANCE PROCESS

MAY 15, 2008
ADDENDUM 4

ISSUED BY: STATE OF CALIFORNIA DEPARTMENT OF GENERAL SERVICES TECHNOLOGY ACQUISITIONS SECTION 707 3RD STREET, 2ND FLOOR WEST SACRAMENTO, CA 95605

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 2 OF 28

Table of Contents (Section 6D- Deliverables & Acceptance Process)
6D 6D.1 6D.1.1 6D.1.2 6D.1.3 6D.1.4 6D.1.5 6D.1.6 6D.1.7 6D.2 DELIVERABLES & ACCEPTANCE PROCESS 4 DELIVERABLE REVIEW AND ACCEPTANCE ........................................................ 4 Formal Approval ...................................................................................................... 4 Basis for Acceptance .............................................................................................. 5 Notice of Deficiency................................................................................................. 5 Changes to Deliverables ......................................................................................... 6 Deliverable Storage and Retention ......................................................................... 7 Effect of Acceptance ............................................................................................... 7 Reporting of Deliverable Development Progress.................................................... 7 SUMMARY OF PROJECT DELIVERABLES ............................................................ 8

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RFP OSI 7100-181 SECTION 6D — PAGE 3 OF 28

Table of Tables (Section 6D- Deliverables & Acceptance Process)
TABLE 6D.1 – PROJECT MANAGEMENT DELIVERABLES..................................................8 TABLE 6D.2 – SCHEDULE MANAGEMENT DELIVERABLES ...............................................9 TABLE 6D.3 – BUDGET / COST MANAGEMENT DELIVERABLES ......................................9 TABLE 6D.4 – HUMAN RESOURCE MANAGEMENT DELIVERABLES .............................10 TABLE 6D.5 – COMMUNICATION MANAGEMENT DELIVERABLES .................................11 TABLE 6D.6 – CONFIGURATION MANAGEMENT DELIVERABLES ..................................12 TABLE 6D.7 – REQUIREMENTS MANAGEMENT DELIVERABLES ...................................12 TABLE 6D.8 – RISK MANAGEMENT DELIVERABLES ........................................................13 TABLE 6D.9 – QUALITY MANAGEMENT DELIVERABLES .................................................13 TABLE 6D.10 – SYSTEM ENGINEERING MANAGEMENT DELIVERABLES .....................14 TABLE 6D.11 – INDEPENDENT OVERSIGHT RESPONSE DELIVERABLES....................14 TABLE 6D.12 – CONTRACT CLOSEOUT DELIVERABLES ................................................14 TABLE 6D.13 – TECHNICAL DOCUMENTATION DELIVERABLES ....................................15 TABLE 6D.14 – TECHNICAL MANAGEMENT SYSTEM DELIVERABLES ..........................17 TABLE 6D.15 – GENERAL ENVIRONMENT DELIVERABLES ............................................18 TABLE 6D.16 – TECHNICAL ENVIRONMENT DELIVERABLES .........................................19 TABLE 6D.17 – SYSTEM PROTOTYPE DELIVERABLES ...................................................21 TABLE 6D.18 – DESIGN PHASE 1 (CORE SYSTEM ANALYSIS) DELIVERABLES ..........21 TABLE 6D.19 – DESIGN PHASE 2 (DETAILED DESIGN) DELIVERABLES .......................22 TABLE 6D.20 – SOLUTION DELIVERY (IMPLEMENTATION) DELIVERABLES ................23 TABLE 6D.21 – KNOWLEDGE TRANSFER & TRAINING DELIVERABLES .......................24 TABLE 6D.22 – PRODUCTION RELEASES..........................................................................25 TABLE 6D.23 – PRODUCTION SUPPORT ...........................................................................27 TABLE 6D.24 – RFP 6C DELIVERABLES .............................................................................28

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 4 OF 28

6D DELIVERABLES & ACCEPTANCE PROCESS
6D.1 Deliverable Review and Acceptance
The Contractor shall submit each deliverable for purposes of determining whether the State will give its acceptance for such deliverables. The deliverable shall be delivered in accordance with the instructions specified in Section 6D.2, Summary of Project deliverables, tables. Details on the UIMOD deliverable Review Process are provided in the Contractor Deliverable Review Process available in the Bidders’ Library, UIMOD Project Office Management Plans folder. The State's review period will vary with the complexity and volume of the deliverable, and will be agreed upon as part of the approved Project Schedule. Unless otherwise specified in the Project Schedule or the Contract, the State shall have at least 15 business days for such review, with the first day starting on the next working day after delivery of the deliverable. The State will use its best efforts to expedite the review of deliverables. Deliverables are considered complete and delivered upon written acknowledgement of deliverable acceptance by the UIMOD Designated Approver.

6D.1.1

Formal Approval

Deliverables designated as formal approval require formal acceptance by the UIMOD Project Director. Other deliverables requiring approval can be approved by a designated State Project Manager. Deliverable submission requirements follow: 1. The Contractor shall submit Deliverables to the UIMOD Project Office or other designated facility by the due dates defined in Section 6D.2, Summary of Project Deliverables, tables. 2. The Deliverable shall address all Contractual requirements, the Contractor's response thereto, and any areas identified subsequently through meetings and planning sessions that are relevant to that Deliverable. 3. (NOTE: only applicable for formal approval and other deliverables over 50 pages) Each Deliverable submitted for formal review and Acceptance shall have a cover letter from the Contractor Project Manager and shall be addressed to the State Project Director. The cover letter shall contain the following Contractor certification: "I certify that this Deliverable has been prepared in accordance with and conforms to the relevant terms and conditions of the UIMOD Contract." The cover letter shall also contain a certification that the Contractor used the internal Deliverable review process prescribed in the Contractor’s Quality Management Plan. The cover letter shall be signed by the Contractor Project Manager. 4. All document Deliverables shall be provided in a Microsoft Office format unless otherwise approved by the State. The version of Microsoft Office shall be the same as the version used by the UIMOD Project Office. The Contractor shall use software versions that are compatible with the State's software.

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RFP OSI 7100-181 SECTION 6D — PAGE 5 OF 28

5. The mode of delivery for Deliverables shall be in compliance with what is stated in Section 6D.2 tables for that Deliverable. Any changes to the mode of delivery for a Deliverable shall be subject to approval by the State Project Director or designee. 6. (NOTE: only applicable for formal approval and other deliverables over 50 pages) Deliverables must be presented to the State in a binder. 7. Deliverables must be in a professional font not smaller than 11 points, and in a consistent format that shall be agreed upon by the Contractor and the State Project Director. 8. (NOTE: only applicable for formal approval and other deliverables over 50 pages) For document Deliverables, the Deliverable shall contain: a. A table of contents. b. A revision history describing what was changed, the date it was changed and who made the change for each previous version of the Deliverable. c. Version number consistent with the Contractor’s version methodology for document Deliverables. d. An Executive Summary for a Deliverable over ten (10) pages in length.

6D.1.2

Basis for Acceptance

State review and Acceptance of each Deliverable shall be based upon the following Deliverable quality standards. Each Deliverable shall: 1. Address all components required by the Contract and the requirements for that Deliverable, and any areas identified subsequently through meetings and planning sessions. 2. Be in compliance with all format requirements described in this section. 3. Be comprehensive in level of detail. 4. Be organized and professional. 5. Be consistent in style and quality. If the document is the composite work of many people within the Contractor's organization, the document must be edited for style and consistency. The Contractor shall certify in the cover letter that the Contractor utilized the internal Deliverable review process as prescribed in the Contractor’s Quality Assurance Plan. 6. Support the purpose for which the Deliverable was developed.

6D.1.3

Notice of Deficiency

The State Project Director will provide written Acceptance for the Deliverable if it meets the Acceptance Criteria and has no Deficiencies. However, if a Deficiency is

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RFP OSI 7100-181 SECTION 6D — PAGE 6 OF 28

found, the State shall give the Contractor Notice of its non-Acceptance, with such Notice delineating Deficiencies found as the basis for the State's decision. Upon notice of deliverable deficiency, the Contractor shall within two (2) business days do one of the following: 1. Correct the deficiencies and resubmit the deliverable for Acceptance. 2. Submit a written detailed explanation describing precisely how the deliverable adheres to and satisfies all applicable requirements. 3. Submit a proposed corrective action plan to address the specific inadequacies in the deliverable. If the Contractor requires more than two (2) business days, the Contractor shall submit a written request and secure a written approval from the UIMOD Project Director for the longer period. If the Contractor opts for actions 2 or 3 above, after receipt of the Contractor detailed explanation and/or proposed corrective action plan, the State will notify the Contractor in writing within five (5) business days whether it accepts or rejects the explanation and/or plan. If the UIMOD Project Director rejects the explanation and/or plan, the Contractor will submit a revised corrective action plan within three (3) business days of notification of rejection. The UIMOD Project Director will within three (3) business days of receipt of the revised corrective action plan, notify the Contractor in writing whether it accepts or rejects the corrective action plan proposed by the Contractor. Rejection of the revised corrective action plan will result in the Dispute Resolution process, described in IT General Provisions , number 41 (GSPD 401IT), being invoked. Rejection of a Deliverable by the State does not allow for slippage of the Schedule regarding subsequent Deliverables or Services. After the Contractor has corrected such noted Deficiencies, the State shall determine whether the Deliverable or Service meets the Acceptance Criteria and lacks Deficiencies and in writing shall either give its Acceptance or not accept it following such review. The Contractor shall continue to correct the Deliverable until Acceptance occurs or the State terminates the Contract.

6D.1.4 Changes to Deliverables
The Contractor may not change a Deliverable that has received the State's Acceptance without the prior written approval of the State Project Director.

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RFP OSI 7100-181 SECTION 6D — PAGE 7 OF 28

6D.1.5 Deliverable Storage and Retention
The Contractor shall retain backup copies in writing and on electronic media of all Deliverables until 30 days after termination or expiration of this Contract and shall provide the State on its request with a copy thereof until that time.

6D.1.6 Effect of Acceptance
Acceptance of a Deliverable by the State indicates only that the State has reviewed the Deliverable and detected no Deficiencies at the time of that review. Acceptance of a Deliverable does not waive or lessen any Contract requirements or the Contractor's obligation to meet all Contract requirements and correct any later discovered deficiencies.

6D.1.7 Reporting of Deliverable Development Progress
The Contractor shall provide a brief narrative of the Deliverable progress and risk of the Deliverable not meeting the established due dates as part of the Monthly Project Status Report. The Contractor shall also report the completion of Deliverables and their Acceptance status in the Monthly Project Status Report. Bidder agrees to meet all requirements in 6D.1.1 through 6D.1.6 (check one): _____ YES _____NO

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RFP OSI 7100-181 SECTION 6D — PAGE 8 OF 28

6D.2 Summary of Project Deliverables
This section provides a summary of all project Deliverables including their initial due date and due dates for updates, mode of delivery, Request for Proposal (RFP) reference, and whether formal approval is required. If conflicts exist between the information in the following tables and the RFP requirements, the RFP requirements shall take precedence. The bidder shall also indicate, as outlined in the tables, whether it agrees to the deliverable requirements.
Table 6D.1 – Project Management Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Project Management Per the approved Contractor schedule and no later than 60 calendar days after contract award.

6A.1
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word.

1

PMP

6A.1 Req 1-10 6B.2 Req 33-34

Yes

2, 5

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Table 6D.2 – Schedule Management Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Schedule Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. With the Proposal and again 30 calendar days after contract award.

6A.2

2

Schedule Management Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.2 Req 11-13

Yes

2, 5

3

Contractor Project Schedule

No later than 30 calendar days after successful completion of each Pay Point milestone.

Defined in Section 6A, Schedule Management.

6A.2 Req 14-42 6A.3 Req 57-58 6B.1 Req 3A, 7A

Yes

2-9

4

Schedule Report (to include the Contractor WBS, Master Schedule, Key Milestones, and variance reporting)

30 calendar days after contract award.

As coordinated with the UIMOD Project Office.

5 hardcopies and electronically as part of a single MS Project file.

6A.2 Req 19

No

2-9

5

Other Schedule Reports

As requested and coordinated with the UIMOD Project Office.

As requested and coordinated with the UIMOD Project Office.

As requested and coordinated with the UIMOD Project Office.

6A.2 Req 35

No

2-9

Table 6D.3 – Budget / Cost Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Budget/Cost Management Per the approved Contractor schedule and no later than 120 calendar days after contract award.

6A.3

6

Cost Management Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.3 Req 44-48

Yes

2, 5

7

Cost Baseline

30 calendar days after contract award.

As coordinated with the UIMOD Project Office.

5 hardcopies and electronically as part of a single MS Project file (for proposal) and/or MS Excel Spreadsheet (after contract award). As coordinated with the UIMOD Schedule/Cost Manager.

6A.3 Req 49-54

No

2-9

8

Other Cost Reports

As coordinated with the UIMOD Project Office.

As coordinated with the UIMOD Project Office.

6A.3 Req 55-58

No

2-9

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RFP OSI 7100-181 SECTION 6D — PAGE 10 OF 28

Table 6D.4 – Human Resource Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Human Resource Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. As part of the Staff Management Plan.

6A4

9

Staff Management Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.4 req 59-62

Yes

2, 5

10

Responsibility Assignment Matrix

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically as part of a single MS Excel Spreadsheet. 5 hardcopies and electronically as part of a single MS Visio file.

6A.4 req 63-64

No

2, 5

11

Contractor Organizational Chart

As part of the Staff Management Plan. On File and only upon UIMOD Project Office request.

30 days prior to completion of Pay Point 5 milestone. On File and only upon UIMOD Project Office request.

6A.4 Req 65-66

No

2, 5

12

Job Duty Statements & Staff Qualifications Staffing Reports (to include, but not limited to: Overall, by Resource, SubContractor, and variances)

5 hardcopies

6A.4 Req 67-69

No

2-9

13

In accordance with the Staff Management Plan.

As coordinated with the UIMOD Project Office.

5 hardcopies and electronically as part of a single MS Project file or MS Excel Spreadsheet.

6A.4 Req 74

No

2-9

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RFP OSI 7100-181 SECTION 6D — PAGE 11 OF 28

Table 6D.5 – Communication Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Communication Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. Monthly, as part of Monthly Status Report An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting.

6A.5
30 calendar days prior to completion of Pay Point 5 milestone.

14

Communication Management Plan

5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.5 Req 75-77

Yes

2, 5

15

Issue and Action Item Tracking Reports

Monthly, as part of Monthly Status Report An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting. 5th business day of the following month until contract end Final report due the week of contract end.

As coordinated with the UIMOD Project Office.

6A.5 Req 78-79

No

2-9

16

Contractor Meetings, Agendas and Minutes

Handouts for all meeting attendees, and electronically in MS Word.

6A.5 Req 80-81

No

2-9

17

Monthly Status Report

5th business day of the following month after contract award.

5 hardcopies and electronically in MS Word.

6A.2 Req 43, 6A.4 Req 70-73, 6A.5 Req 82-84 6A.9 Req 133134, 141-142

Yes

2-9

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RFP OSI 7100-181 SECTION 6D — PAGE 12 OF 28

Table 6D.6 – Configuration Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

18

Configuration Management Per the approved Contractor Configuration schedule and no Management Plan later than 120 calendar days after contract award. CM Activity Summary Reports No later than the first Quality Build.

6A.6
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.6 Req 85-92

Yes

2, 5

19

With each PreProduction Release.

As coordinated with the UIMOD System Engineer.

6A.6 Req 93-97

No

3-8

20

CCB Meetings, Agendas and Minutes

An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting.

An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting.

Handouts for all meeting attendees, and electronically in MS Word.

6A.6 Req 98

No

2-9

Table 6D.7 – Requirements Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Requirements Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. With the first Pre-Production Release.

6A.7

21

Requirements Management Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6A.1 Req 4-10 6A.7 Req 101107

Yes

2, 5

22

ReqPro Database Updates and Maintenance

With each Pre-Production release.

As coordinated with the UIMOD System Engineer. As coordinated with the UIMOD System Engineer.

6A.7 Req 108

No

3-8

23

Other Requirements Reports

As coordinated with the UIMOD Project Office.

As coordinated with the UIMOD Project Office.

6A.7 Req 109

No

3-8

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RFP OSI 7100-181 SECTION 6D — PAGE 13 OF 28

Table 6D.8 – Risk Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Risk Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. No later than 120 calendar days after contract award. Included as part of Risk Management Reports deliverable after contract award. No later than 120 calendar days after contract award. No later than 120 calendar days after contract award.

6A.8
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word.

24

Risk Management Plan

6A.1 Req 4-10 6A.8 Req 110114, 126-129

Yes

2, 5

25

Risk Meetings

Weekly, or as coordinated with the UIMOD Project Office. Weekly, or as coordinated with the UIMOD Project Office. Weekly, or as coordinated with the UIMOD Project Office. Weekly, or as coordinated with the UIMOD Project Office.

As coordinated with the UIMOD Risk Manager. Included as part of Risk Management Reports deliverable after contract award. As coordinated with the UIMOD Risk Manager.

6A.8 Req 117

No

2-9

26

Report of Top Contractor Risks

6A.8 Req 118

No

2-9

27

Risk Management Reports

6A.8 Req 119121, 123 - 124

No

2-9

28

Risk Assessments / Findings Report

As coordinated with the UIMOD Risk Manager.

6A.8 Req 115116, 122, 125

No

2-9

Table 6D.9 – Quality Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Quality Management Per the approved Contractor schedule and no later than 120 calendar days after contract award. Per the approved Contractor schedule and no later than 120 calendar days after contract award.

6A.9
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word. 6A.1 Req 4-10 6A.9 Req 130132 6B.2 Req 41

29

Quality Management Plan

Yes

2, 5

30

Formal Quarterly Review & Audits / Findings Report

Quarterly as coordinated with the UIMOD Project Office.

As coordinated with the UIMOD Quality Manager.

6A.9 Req 133142

No

2-9

31

Lessons Learned Sessions / Report

As coordinated with the UIMOD Project Office.

No later than 30 calendar days after successful completion of Pay Point milestones 4 - 8.

As coordinated with the UIMOD Quality Manager.

6A.9 req 143

No

5-9

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RFP OSI 7100-181 SECTION 6D — PAGE 14 OF 28

Table 6D.10 – System Engineering Management Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

System Engineering Management Per the Contractor schedule and no later than 60 calendar days after contract award. Per the Contractor schedule and no later than 60 calendar days after contract award.

6A.10
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word. 6A.1 Req 4-10 6A.10 Req 144147 6B.2 Req 50 6C.3 Req 436441 6C.6 Req 1058-1063B 6A.1 Req 4-10 6A.10 Req 148 6C.6 Req 861955A

32

SEMP

Yes

3, 5

33

System Security Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

Yes

3, 5

Table 6D.11 – Independent Oversight Response Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Independent Oversight Responses 34 IPOC Response / Report IV&V Response / Report As requested by the UIMOD Project Office. As requested by the UIMOD Project Office. As requested by the UIMOD Project Office. As requested by the UIMOD Project Office. Electronic copy in MS Word and/or Excel Electronic copy in MS Word and/or Excel

6A.11
6A.11 Req 149150 6A.11 Req 151152 No 2-9

35

No

2-9

Table 6D.12 – Contract Closeout Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Contract Closeout Per the Contractor schedule and no later than 10 calendar days after CCR System Acceptance. As coordinated with the UIMOD Project Office.

6A.12

36

Contract Closeout Action List

As requested by the UIMOD Project Office.

Electronic copy in MS Word and/or Excel

6A.12 Req 153

Yes

N/A

37

Updated Contract Closeout Action List to include resolution/ disposition of list items

As requested by the UIMOD Project Office.

Electronic copy in MS Word and/or Excel

6A.12 Req 154

Yes

N/A

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RFP OSI 7100-181 SECTION 6D — PAGE 15 OF 28

Table 6D.13 – Technical Documentation Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

38

Technical Documentation Per the Contractor schedule and no Implementation Plan later than 60 calendar days after contract award.

6B.1
30 days prior to completion of Pay Point 5 milestone. 5 hardcopies and electronically in MS Word.

6B.1 Req 1-7A, 11

Yes

3, 5

39

Interface Management Plan

No later than the first Quality Build.

Updates as required per Quality Build milestones and/or in coordination with the UIMOD Project Office. Update due at each PreProduction Release and/or in coordination with the UIMOD Project Office. Updates as required per Quality Build milestones and/or in coordination with the UIMOD Project Office.

5 hardcopies and electronically in MS Word.

6B.1 Req 14

Yes

3-8

40

Capacity Plan

No later than the first Quality Build.

5 hardcopies and electronically in MS Word.

6B.1 Req 15

Yes

3-8

41

Data Conversion Plan

No later than the first Quality Build.

5 hardcopies and electronically in MS Word.

6B.1 Req 16

Yes

3-8

42

Master System Test Plan

43

Production HW/SW Inventory List

Per the approved Contractor schedule and no later than 120 calendar days after contract award. Upon initial delivery of hardware/ software (HW/SW) No later than 30 calendar days after first Production Release.

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6B.1 Req 17-18

Yes

3, 5

Update with each additional HW/SW delivery and/or upgrade. Per the Contractor schedule and No later than 30 calendar days after each Production Release.

5 hardcopies and electronically in MS Excel.

6B.1 Req 19

No

3-8

44

Lessons Learned Reports

5 hardcopies and electronically in MS Word.

6B.1 Req 21

No

5-9

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RFP OSI 7100-181 SECTION 6D — PAGE 16 OF 28

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

45

Contractor Production Support and Transition Plan

46

Operational Recovery Plan

No later than 30 calendar days prior to first Production Release. No later than 30 calendar days after first Production Release. With Pay Point 5 milestone.

Updates as required per Pay Point listed.

5 hardcopies and electronically in MS Word. 5 hardcopies and electronically in MS Word. 5 hardcopies and electronically in MS Word. 5 hardcopies and electronically in MS Word. 5 hardcopies and electronically in MS Word.

6B.1 Req 22

Yes

4-8

Updates as required per Pay Point listed.

6B.1 Req 23

Yes

4-8

47

Software Code ReUse Plan

No updates required.

6B.1 Req 24

Yes

5

48

Service Governance Plan

With Pay Point 5 milestone. Three (3) months prior to first Production Release

No updates required. Three (3) months prior to each Production Release 60 calendar days prior to contract end, and as required in coordination with the UIMOD Project Office. 60 calendar days prior to contract end, and as required in coordination with the UIMOD Project Office.

6B.1 Req 25

Yes

5

49

Production Release Plan

6B.1 Req 26

Yes

4-8

50

EDD Maintenance and Operations (M&O) Plan

60 calendar days after first Production Release.

5 hardcopies and electronically in MS Word.

6B.1 Req 27-29

Yes

5, 9

51

Service Oriented Architecture (SOA) Support Model

60 calendar days after first Production Release.

5 hardcopies and electronically in MS Word.

6B.1 Req 30

Yes

5, 9

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 17 OF 28

Table 6D.14 – Technical Management System Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Technical Management Systems Per the approved Contractor schedule and no later than 60 calendar days after contract award. In the HW/SW Inventory System and in conjunction with subsequent Implementation Plan updates.

6B.2

52

HW/SW Inventory Management & Tracking System

As coordinated with the UIMOD Project Office.

6B.2 Req 31-32

No

3-8

53

ReqPro Database Updates

Per the approved With the first Pre- Contractor Production schedule and Release. with each PreProduction release. As defined in the Contractor Quality Management Plan, in coordination with the UIMOD Project Office, and to remain at EDD after contract end. As defined in the Contractor Configuration Management Plan, in coordination with the UIMOD Project Office, and to remain at EDD after contract end. As coordinated with the UIMOD Project Office.

As coordinated with the UIMOD Project Office.

6B.2 Req 35-36

No

4-8

54

Defect and Issue Tracking System

With the first Quality Build.

As coordinated with the UIMOD Project Office.

6B.2 Req 37-40, 42-43

No

3-9

55

Software Source Code Management System

With the first Quality Build.

As coordinated with the UIMOD Project Office.

6B.2 Req 44-48

No

3-9

56

Build Management System

No later than the due date of the first Checkpoint build.

As coordinated with the UIMOD Project Office.

6B.2 Req 49, 51-52

No

3-9

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 18 OF 28

Table 6D.15 – General Environment Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

General Environment Deliverables With the delivery of each system environment. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office.

6B.3
6B.3 Req 53, 56-58, 60 No 3-8

57

Tools

58

Data Network Upgrades Deliverable deleted VoIP Phone Equipment Deliverable deleted VPN Access Plan Deliverable deleted Operational Reporting Environment Software Deliverable deleted

N/A

59

N/A

60

N/A

61

N/A

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 19 OF 28

Table 6D.16 – Technical Environment Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Technical Environments As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. No later than the due date of the first Checkpoint build. With the first Production Release. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. 5 hardcopies and electronically in MS Word.

6B.4
6A.6 Req 99100, 6B.3 Req 61, 6B.4 Req 76, 8082A 6B.4 Req 83-93 6B.3 Req 54, 64-65, 6B.4 Req 72-75, 95-98, 100, 102107, 109

62

Software Licenses

Yes

9

63

Product Warranty

Yes

9

64

Development Environment Development Environment Configuration, Operations and Service Manuals

Yes

3-8

65

6B.4 Req 108

Yes

4-8

66

Testing Environment

With the first Quality Build.

As coordinated with the UIMOD Project Office.

6B.3 Req 54, 64-65, 6B.4 Req 72-75, 95-98, 100, 102104, 109, 111112, 115-119, 6B.8 Req 239

Yes

3-8

67

Testing Environment Configuration, Operation and Service Manuals

With the first Production Release.

5 hardcopies and electronically in MS Word.

6B.4 Req 113114

Yes

4-8

68

Pre-Production Environment

60 calendar days before the first Pre-Production release.

As coordinated with the UIMOD Project Office.

6B.3 Req 54-55, 64-65, 6B.4 Req 7275A, 95-98, 100, 102-104, 109, 120-121, 123125

Yes

4-8

69

Pre-Production Environment Configuration, Operation and Service Manuals CCNPAU Production Environment Deliverable deleted CCNPAU Production Environment Configuration, Operation and Service Manuals Deliverable deleted

With the first Production Release.

5 hardcopies and electronically in MS Word.

6B.4 Req 124

Yes

4-8

70

N/A

71

N/A

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 20 OF 28

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

72

CCR Production Environment

60 calendar days before the first Pre-Production release.

As required to incorporate new system functionality or upgrades.

As coordinated with the UIMOD Project Office.

6B.1 Req 20, 6B.3 Req 54-55, 64-65, 6B.4 Req 7275A, 95-98, 100, 102-104, 109, 136-137, 139140

Yes

4-8

73

74

75

CCR Production Environment Configuration, Operation and Service Manuals Business Intelligence Environment (Mandatory/ Optional) Business Intelligence Environment Configuration, Operation and Service Manuals (Mandatory/ Optional)

With the first Production Release.

With the first Quality Build.

As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades. As required to incorporate new system functionality or upgrades.

5 hardcopies and electronically in MS Word. As coordinated with the UIMOD Project Office.

6B.4 Req 138

Yes

4-8

6B.4 Req 141142, 144

Yes

3-8

With the first Production Release.

5 hardcopies and electronically in MS Word.

6B.4 Req 143

Yes

4-8

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ADDENDUM 4

OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 21 OF 28

Table 6D.17 – System Prototype Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

System Prototype 76 System Prototype Design No later than 30 calendar days after contract award. No later than 60 calendar days after approved System Prototype Design, and as the first Checkpoint Build Per the approved Contractor schedule. 5 hardcopies and electronically in MS Word.

6B.5
6B.5 Req 145 Yes 1

77

System Prototype

Per the approved Contractor schedule.

As coordinated with the UIMOD Project Office.

6B.5 Req 146195

Yes

1

Table 6D.18 – Design Phase 1 (Core System Analysis) Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

Design Phase 1- Core System Analysis System Requirements Change Request System Architecture Description (InProgress Version) System Architecture Description As coordinated with the UIMOD Project Office. In-Progress updates at every Quality Build. Update due at each PreProduction Release. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. 5 hardcopies and electronically in MS Word.

6B.6
6B.6 Req 196199

78

Prior to first Quality Build No later than the first Quality Build. No later than the first PreProduction Release.

No

3-8

79

6B.6 Req 200201, 203

No

3-8

80

6B.6 Req 200201, 203

Yes

4-8

81

System Architecture Site Assessment Deliverable deleted

N/A

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 22 OF 28

Table 6D.19 – Design Phase 2 (Detailed Design) Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Design Phase 2- Detailed Design UML diagrams electronically in Microsoft Visio format, and text descriptions electronically in Microsoft Word format. As coordinated with the UIMOD Project Office. 5 hardcopies and electronically in MS Word. As coordinated with the UIMOD Project Office. 5 hardcopies and electronically in MS Word.

6B.7

82

Detailed Use Cases

No later than the first Checkpoint Build.

With each subsequent Checkpoint build.

6B.7 Req 208

No

3-8

83

Detailed Application Design (In-Progress Version) Detailed Application Design Infrastructure Design (In-Progress Version) Infrastructure Design

No later than the first Quality Build. No later than the first PreProduction Release. No later than the first Quality Build. No later than the first PreProduction Release. An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting.

In-Progress updates at every Quality Build. Update due at each PreProduction Release. In-Progress updates at every Quality Build. Update due at each PreProduction Release. An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting.

6B.7 Req 209, 210

No

3-8

84

6B.7 Req 209, 210

Yes

4-8

85

6B.7 Req 211

No

3-8

86

6B.7 Req 211

Yes

4-8

87

Detailed Design Meetings, Agendas and Minutes

Handouts for all meeting attendees, and electronically in MS Word.

6B.7 Req 212

No

3-8

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ADDENDUM 4

OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 23 OF 28

Table 6D.20 – Solution Delivery (Implementation) Deliverables
Mode of Delivery Formal Apprv Pay Points
Bidder Agrees (Y/N)

#

Deliverable

Due Date

Updates Due

RFP Ref#

88

89

Solution Delivery- Implem Legacy software modification workpackages As part of the identifying Contractor modifications Project Schedule needed and update UIMOD Master Schedule Legacy software modification workpackages identifying As part of the modifications Contractor needed to interface Project Schedule with external systems and update UIMOD Master Schedule The code reviews should occur no later than 30 days after each Quality Build. An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting. With each Preproduction Release First build due 90 calendar days after contract award. Per the approved Contractor schedule (Typically 90 calendar days following the first Checkpoint Build). Per the approved Contractor schedule. Per the approved Contractor schedule and no later than 120 calendar days after contract award.

6B.9
No later than 30 calendar days after successful completion of each Pay Point milestone.

As coordinated with the UIMOD Project Office.

6B.9 Req 258261

No

2-8

No later than 30 calendar days after successful completion of each Pay Point milestone.

As coordinated with the UIMOD Project Office.

6B.9 Req 262263

No

2-8

90

Code Reviews, Agendas and Minutes

The code reviews should occur no later than 30 days after each Quality Build. An agenda is due 2 business days prior to the Contractorfacilitated meetings Meeting minutes are due no later than 2 business days following a meeting. With each Production Release. Subsequent builds due monthly per the approved Contractor schedule. Per the approved Contractor schedule (Typically 90 calendar days after the previous Quality build). Per the approved Contractor schedule.

As coordinated with the UIMOD Project Office.

6B.9 Req 279281

No

4-8

91

Data Conversion Release Document

As coordinated with the UIMOD Project Office.

6B.9 Req 283 6B.4 Req 109, 6B.8 Req 213215, 221-227, 229, 6B.9 Req 264278, 284-286 6B.1 Req 2, 6B.4 Req 113, 117-118, 6B.8 Req 213219, 221-248, 253-257, 6B.9 Req 264278, 287-290 6B.8 Req 213257, 6B.9 Req 264278, 282, 291295, 6B10 Req 343344

No

4-8

92

Checkpoint Builds

As coordinated with the UIMOD Project Office.

No

3-8

93

Quality Builds

As coordinated with the UIMOD Project Office.

No

3-8

94

Pre-Production Releases

5 hardcopies and electronically in MS Word.

No

4-8

95

Organizational Change Management Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6B.9 Req 296

Yes

2, 5

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 24 OF 28

Table 6D.21 – Knowledge Transfer & Training Deliverables

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Knowledge Transfer & Training Per the approved Contractor schedule and no later than 120 calendar days after contract award.

6B.9.9

96

Master Knowledge Transfer and Training Plan

30 days prior to completion of Pay Point 5 milestone.

5 hardcopies and electronically in MS Word.

6B.9 Req 298299

Yes

2, 5

97

Knowledge Transfer and Training Environment

98

Automated tools to load, restore and update data

As required to With the first Pre- incorporate new Production system environment. functionality or upgrades. With the As required to Knowledge incorporate new Transfer and system Training functionality or Environment upgrades. As required to incorporate system updates or when requested by the UIMOD Project Office. As required to incorporate system updates or when requested by the UIMOD Project Office.

As coordinated with the UIMOD Project Office.

6B.3 Req 59, 6B.9 Req 300306

No

4-8

As coordinated with the UIMOD Project Office.

6B.9 Req 307309

No

4-8

99

Training Manuals

At least 10 business days before training sessions.

Hardcopy for each State subject matter instructor, 2 electronic copies in MS Word

6B.9 Req 310, 315, 320

Yes

4-8

100

Training Materials

At least 5 business days before training sessions.

Hardcopy for each trainee and instructor, 2 electronic copies in MS Word.

6B.9 Req 313315, 320

Yes

4-8

101

Type 1 Training Deliverable deleted Per the approved Contractor Master Knowledge Transfer and Training Plan. As required to incorporate new system functionality or upgrades.

N/A

102

Type 1 Training

As coordinated with the UIMOD Project Office.

6B.9 Req 297, 311-312, 316319, 321, 328331

Yes

4-8

103

Type 3 Training Deliverable deleted Per the approved Contractor Master Knowledge Transfer and Training Plan. Per the approved Contractor Master Knowledge Transfer and Training Plan. As required to incorporate new system functionality or upgrades.

N/A

104

Type 2 Training

As coordinated with the UIMOD Project Office.

6B.9 Req 297, 311-312, 316319, 336-337

Yes

4-8

105

Type 3 Training

As required to incorporate new system functionality or upgrades.

As coordinated with the UIMOD Project Office.

6B.9 Req 297, 311-312, 316319, 338-341

Yes

4-8

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ADDENDUM 4

OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT Table 6D.22 – Production Releases
Mode of Delivery

RFP OSI 7100-181 SECTION 6D — PAGE 25 OF 28

#

Deliverable

Due Date

Updates Due

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Production Releases 106 Production Release At successful completion of Pre-production testing. No later than 60 calendar days after approved System Prototype Design, and as the first Checkpoint Build Per the approved Contractor schedule. As coordinated with the UIMOD Project Office.

6B.10
6B.10 Req 344 Yes 4-8

107

PP1, System Prototype

Per the approved Contractor schedule.

As coordinated with the UIMOD Project Office.

6B.10 Req 345

Yes

1

108

PP2, CCNPAU Call Center Upgrade Production Release Deliverable deleted PP2, Initial Documentation Release PP4, Fully operational CCNPAU System Deliverable deleted CCNPAU Requirement Traceability Matrix Deliverable deleted PP3, Technical Documentation and Management System Release PP4, CCR Phase 1: 4581 Web and CCR Web Content Management Production Release PP5, CCR Phase 2: Internal Production Release PP6, CCR Phase 2: External Web Production Release PP7, CCR Phase 2: External IVR Production Release Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. Per the approved Contractor schedule. As coordinated with the UIMOD Project Office. Per the approved Contractor schedule. Per the approved Contractor schedule. As coordinated with the UIMOD Project Office.

N/A

109

6B.10 Req 347

Yes

2

110

N/A

111

N/A

112

6B.10 Req 351

Yes

3

113

As coordinated with the UIMOD Project Office.

6B.10 Req 352

Yes

4

114

As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office.

6B.10 Req 353

Yes

5

115

6B.10 Req 354

Yes

6

116

6B.10 Req 355

Yes

7

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OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 26 OF 28

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

117

PP8, CCR Business Intelligence Production Release (Mandatory/ Optional)

Per the approved Contractor schedule. Per the approved Contractor schedule. Upon successful deployment of the final Production Release for CCR of the UIMOD system

Per the approved Contractor schedule. Per the approved Contractor schedule.

As coordinated with the UIMOD Project Office.

6B.10 Req 355A

Yes

8

117 A

PP9, CCR System Acceptance

As coordinated with the UIMOD Project Office.

6B.10 Req 356, 358

Yes

9

118

CCR Requirement Traceability Matrix

Per the approved Contractor schedule.

As coordinated with the UIMOD Project Office.

6B.10 Req 357

Yes

9

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ADDENDUM 4

OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT Table 6D.23 – Production Support

RFP OSI 7100-181 SECTION 6D — PAGE 27 OF 28

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

Production Support Per the approved Contractor schedule and with each Production Release. Per the approved Contractor schedule and with each Production Release. Per the approved Contractor schedule and with each Production Release.

6B.11
As coordinated with the UIMOD Project Office. As coordinated with the UIMOD Project Office.

119

Testing tools and test configurations

6B.11 Req 363

No

4-9

120

Remote System Support Instructions

With remote system support training.

As coordinated with the UIMOD Project Office.

6B.11 Req 364

No

4-9

121

Remote System Support Training

Prior to transitioning support to EDD.

As coordinated with the UIMOD Project Office.

6B.11 Req 364

No

4-9

122

UCD equipment list identifying end-of-life and end-of-support, Deliverable deleted Telecommunication Infrastructure Preventive Maintenance Frequency and Duration Document Deliverable deleted Within 24 hours after received by the Contractor from third party. Within 24 hours after received by the Contractor from third party. Within 24 hours of a change in personnel contact information. Per the approved Contractor schedule and with each Production Release. Per the approved Contractor schedule and with each Production Release. As coordinated with the UIMOD Project Office. 5 hardcopies and electronically in MS Word or Excel. 5 hardcopies and electronically in MS Word or Excel. 6B.3 Req 66, 6B.11 Req 359, 361, 365, 375377

N/A

123

N/A

124

Field/Technical Services Bulletins

No

4-9

125

Contractor's Production Support Personnel Contact Information List

Prior to release to production date.

6B.11 Req 360

No

4-9

126

Routine Maintenance Schedule

With installation of equipment.

6B.11 Req 361362, 365

Yes

4-9

127

Automated Process for Purging of Production System Files

Within 180 calendar days of first release to production.

As coordinated with the UIMOD Project Office.

6B.11 Req 367

No

4-9

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ADDENDUM 4

OFFICE OF SYSTEMS INTEGRATION UIMOD PROJECT

RFP OSI 7100-181 SECTION 6D — PAGE 28 OF 28

#

Deliverable

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Apprv

Pay Points

Bidder Agrees (Y/N)

128

Automated Maintenance Routine for Backup/ Archival/ Deletion of UserID and Password Data Maintenance Activity Report Malfunction and Resolution Report Deliverable deleted Trend Reports of UCD System Errors Deliverable deleted

As coordinated with the UIMOD Project Office.

Per the approved Contractor schedule. Within 24 hours of a maintenance call.

As coordinated with the UIMOD Project Office.

6B.11 Req 368

No

4-9

129

Within 24 hours of a maintenance call.

As coordinated with the UIMOD Project Office.

6B.11 Req 369

No

4-9

130

N/A

131

N/A

Table 6D.24 – RFP 6C Deliverables
# Deliverables
Deliverables from 6C List of Static Address Devices (SUPP154) Deliverable deleted

Due Date

Updates Due

Mode of Delivery

RFP Ref#

Formal Approval

Bidder Agrees (Y/N)

132

N/A

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ADDENDUM 4


				
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