National Bank of Arizona Treasury Gateway – Quick Reference Card
Treasury Gateway combines all of your online banking login credentials into a single login and website, allows you to access multiple services simultaneously through the same session, provides you with convenient access to bank announcements and contact information, and ensures that you can connect confidently to the bank. Through our multifactor authentication system, you are assured you are connected securely to the bank’s website. This documentation describes how to enroll into Treasury Gateway.
Login Procedures –
At the Treasury Gateway home page, if you do not already have a Treasury Gateway profile, click the Not enrolled link.
Select the service you would like to enroll. Click Continue to proceed.
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Enter the user login information your bank representative provided for that service. Depending on the service you are enrolling, the number of fields will vary. For example, to enroll NBA Now you would have four fields to input your information. Click Continue to proceed.
Upon successful entry of your user login information, you will see that service listed as an Enrolled Service. From this page, you can add additional services to your Treasury Gateway profile. If you have access to any other of the services listed under Available Services, select the service and enter your user login information. When you have completed enrolling the services you access, click CONTINUE.
If you have received, or currently use a SecurEntry Corporate token to access your services, enter your token serial number, which is the number listed on the back of your device, within the Serial Number box and click CONTINUE. If you do not use a token, do not enter any information and just click CONTINUE.
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Then you will set up your user profile specific to Treasury Gateway. The fields with an asterisk next to them are required fields. • Your user name can be any combination of letters or numbers, (minimum of 8 characters), but must be unique (no other users can share the same name) and cannot contain any special characters such as *, or %. • Select and confirm your Treasury Gateway password (minimum of 6 characters). Your password must contain both a letter and a number, but cannot contain the following characters - <, > or %. • Provide your name, company name, email address and phone number. • Click Continue to proceed.
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Once you have entered your new Treasury Gateway user profile information, select your image and enter your pass phrase. Click CONTINUE to proceed.
You will be asked to chose and answer three challenge questions. When you have answered all three questions, hit CONTINUE to be presented with your confirmation page.
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Please verify the information and remember that the username and password you designated will be the login IDs you will use to enter Treasury Gateway, giving you access to all the services you enrolled. When you verify all the information is correct, click on SUBMIT.
You will then land on the Treasury Gateway login page where you enter your new chosen username.
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During your first Treasury Gateway login, you may be asked one of your challenge questions and whether or not you wish to register your computer, or you will be prompted to enter your tokencode. If you are asked a question, enter the answer in the box provided, and click “Yes” if you wish to register your device. Instructions on the page tell you more about registering your computer. Token users will be prompted for their 6-digit tokencode.
After you successfully answer your question and select your registration preference, or enter your tokencode, the next page will prompt you to enter your Treasury Gateway password. Verify the image and phrase are those you chose during enrollment, and before entering your password in the box provided.
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Once you enter your correct password, click LOGIN to connect to your landing page. Simply click on any service enrolled and listed on the left to access the application.
The Treasury Gateway Landing page is your new window to the bank from which you can: • • • Access all of your on-line services View Bank Alerts and Announcements Maintain your Treasury Gateway profile o o o o Add services Change your password Register a token Update your contact information
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Answers to Frequently Asked Questions
1. What is Treasury Gateway? Treasury Gateway incorporates the benefits of a single sign-on process, provides you the convenience of one website for all on-line services, and enhances security by helping to ensure that only you and your authorized staff can access your business’ bank accounts. The additional user validation at login gives you the confidence that only authorized individuals are accessing your accounts and moving your money. 2. Why do we need Treasury Gateway? Across the country all financial institutions are required by the Federal Financial Institution Examination Council (FFIEC) to implement layered security to services where transactions can occur and/or sensitive customer data is visible. Also, to combat the increase in on-line fraud, Treasury Gateway provides enhanced security to help protect access to your on-line business accounts by requiring login information that only the user would know and/or possess. Moving forward, each user will only need to use their single user ID, credential, and password to access all of our on-line business services. 3. How does Treasury Gateway work? When customers visit our branch offices, they know our faces and we know theirs. Treasury Gateway works in a similar manner but over the Internet. It is an enhanced security measure now offered to help identify us to our customers and protect their funds from fraudsters. By enrolling in Treasury Gateway, each user will be able to access all of their on-line business services from one secure website using their single user ID, credential, and password. Enrolling takes less than five minutes to complete. After enrollment, users logging in will enter their user ID, they will either be asked to enter their onetime-password (OTP) 6-digit passcode (depending on the services they access) or asked a challenge question, they will be presented with their Treasury Gateway image, and then they will be asked for their password. A successful authentication remains in effect for the duration of that login session for any service to which the user has been granted access. 4. How does Treasury Gateway benefit me? Treasury Gateway provides you with: • A single website and single login where you can access your on-line banking services. • An extra layer of security by validating that you are logging on the Bank’s official website instead of a fraudulent look-alike website, and verifying your identity to prevent unauthorized access to your accounts. • Access to bank communications and information in one place. 5. Will my user ID and password change? When you enroll you will establish your own user ID and password that will be used every time you enter Treasury Gateway and will give you access to all of the services you add to your profile. The system also allows you to change your password, image (picture), pass phrase and challenge questions through the maintenance function once you’ve logged in. You will be “locked out” if you incorrectly enter your login credentials or fail to answer your challenge questions correctly three consecutive times. Your Treasury Management customer service representative can assist you if you are locked out.
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6. Will my business need to purchase new hardware or install new software? No hardware/software installation is required on the customer side. The authentication system and tokens are independent. Any tokens you may require will arrive pre-programmed, ready for user registration. Please note that Internet Explorer version 8.0 is not certified and will not allow a user to access Treasury Gateway. 7. Can I access my business accounts from multiple computers? Yes, you can still access your business bank accounts from any number of computers. There is no limit on how many different computers you can register and use to login to your business bank accounts. We do not recommend registering a computer that is used by the general public, such as those found at the library or Internet coffee shops. If you are accessing Treasury Gateway from an unregistered computer, you will be asked one of the challenge questions that you established during enrollment. 8. Can I still change my password within the linked services once it starts going through this process? No. If you want to change your password, you will need to call customer support. When you enroll in Treasury Gateway, you can change your Treasury Gateway password from the Maintenance feature located on your landing page. 9. What if I forget my Treasury Gateway password? Call your Treasury Management customer service representative, who will provide you with a temporary password that you will be prompted to change upon successful login. 10. What is a token? The token you may receive is a security device (a physical “token”, see image below) provided by the Bank that displays a 6-digit passcode/tokencode. The token generates passcodes/tokencodes randomly every 60 seconds. The login screen will prompt you to enter your passcode/tokencode, and then you may proceed to complete the desired activity.
11. What happens if someone steals my token or I lose my token? Call your Treasury Management customer service representative, who will walk you through the steps necessary to complete your business transaction and order a replacement. Be assured that your accounts cannot be accessed with only the tokencode. Only the combination of user name, tokencode (if required), and password will allow user access.
For assistance, please contact your customer service representative or (888) 241-5550.
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