Get documents about "MESSAGE STORAGE Suggested Scripts for Voice Mail New messages will be stored for 90 days STANDARD GREETING Messages you have
Document Sample
MESSAGE STORAGE
Suggested Scripts for Voice Mail
New messages will be stored for
90 days. STANDARD GREETING
Messages you have listened to “Hello, you have reached the office of
will be stored for 21 days and then .................. I am not available to take your
deleted. call right now, but if you leave your name,
By using the Archive Message number and a convenient time for me to
feature when prompted, you can reach you, I will return your call shortly”.
continue to store your messages
in 21 day blocks. ALTERNATE GREETING
“Hi, this is ................., today is Tuesday
CHANGING YOUR GREETINGS May 30 and I will be out of the office until
Your greeting can be recorded or 2 this afternoon. If you leave your name,
changed dialling into Personal number and a convenient time for me to
Options as follows: reach you, I’ll get back to you on my
return”.
Dial 88000 OR
Quick Code to switch between your Standard
Press MSG PICKUP button
and Alternate greeting messages.
Enter your Security Code or PIN
Dial 7 for Personal Options
VOICE MAIL
• Dial into your voice mail box
Dial 4 for Greetings
Dial 5 to switch your greeting • After entering your PIN User Guide
Follow the prompts to re-record or • Dial 745
swap to your greeting.
Follow the prompts
ALTERNATE GREETING FROM OUTSIDE THE OFFICE
You may also choose to record an To retrieve messages from outside, dial
Alternate Greeting, which can be the Voice Mail direct on:
activated at any time in the (02) 6268 8000
Personal Options of your mailbox When the system answers, you will be
An alternate greeting would be re- prompted to enter your Personal ID,
recorded each time it is required, which is 9 plus your extn number. You will
giving specific information about then hear your name confirming that you
the reason for your absence from are in your own mailbox and then be
the office and advising your caller invited to enter your Security Code. You
of your return. then retrieve your mail as normal. ___________________________
FROM ANOTHER EXTENSION 280D HANDSET
If you want to access your voice mail from
another extension:
Dial 88000
Press #
Enter 9 plus your extension number and
follow the prompts
To Set Up Your Voice Other Diversion Codes Retrieving Your Messages & To hear a list of options before
Mailbox Accessing your Voice Mail Box the message ends, dial
Call Forward Immediately 3 and select the option as
Press the Message PickUp button (DIVERT all calls to Voice Mail) (The Message Lamp on your indicated below.
OR telephone will shine red when you
Lift the receiver and dial 88000 Lift receiver and dial: have new messages)
Enter the first time entry *139999 or if you have a digital phone, At your extension, dial: 88000 or REPEAT THE 3#
passcode: 0000 you can press the FWD VM button - and press the MSG Pick Up button. MESSAGE
hang up. When the system answers, follow
You will be welcomed as a first the prompts to hear your SAVE MESSAGE AS 30
time user and will be invited to This code will take your calls to your messages. NEW
record a new Security Code, your Voice Mail immediately, without ringing Once all new messages have
name and a Standard Personal your phone. been fully heard, your message DELETE A MESSAGE 36
Greeting. light will turn off.
To CANCEL lift the receiver and dial: ARCHIVE A MESSAGE 37
When you have recorded this *1#10 or press the FWD VM button Menu Options
information, the system will ask Note: This does not change your FWD PLAY TIME & DATE 38
you to PRESS 1 if you are happy Busy No Answer setting. CHECK NEW 4
with your recordings. You will then MESSAGES REDIRECT THE 39
hear "Welcome to the Voice Mail Other Answering Options by Voice Mail: MESSAGE
System", your Mail Box is now LEAVE MESSAGES 5
personalised – hang up. Forward when Busy: Playback Controls
Lift the receiver and dial CHANGE SET UP 7
HOWEVER, you must now:……. *239999 (no confirmation tone) OPTIONS While listening to your messages
callers will go to Voice Mail if your phone you have access to features of the
Activate (Forward) Your Extension is busy Leave Messages means that you system as follows:
for Voice Mail can send a message to another
Lift the receiver and dial OR extension user onsite (you will Press 7 to rewind message 5 secs
*439999 need to know their extension Press 8 to pause and restart
Forward when No Answer number) Press 9 to forward message 5 secs
Please Note: there is NO *339999 (no confirmation tone) Press 4 to slow the message
confirmation tone. callers will go to your Voice Mail when Change set up options means that Press 6 to speed the message up
you DO NOT answer – after 5 rings. you can change your greetings or
The *4 code is a combined feature password. Voice Mail Questions
which will take your calls to your To Cancel either of these codes lift the
Mail box when you are busy on receiver and At the end of each message The voice mail at some parts of
the phone or away from your Dial *2#10 to cancel busy diversion OR you have these options: the menu may ask you a question.
desk/don’t answer within 5 rings Dial *3#10 to cancel no answer diversion. REPEAT MESSAGE (#) For example: “Would you like to
SAVE AS NEW (0) change your greeting message?”
Once you have used the diversion If you ever wish to d-activate your Voice DELETE (6) Always press
code *439999 your Mailbox is now Mail at any time *4#10 will cancel. Your ARCHIVE (7) 1 for YES or 2 for NO.
ready to answer your calls and Mail Box will retain all information TIME & DATE (8)
receive messages. including your greetings. To re-activate REDIRECT (9)
simply use : (Redirect means that you can
*439999 forward the message to another
user)
Related docs
