AUDIX VOICEMAIL
Operation Guide and Quick Reference
SETTING UP MAILBOX 1. Press Voice Mail or Dial 2260 2. Dial EXTENSION AND # 3. Press # (for password) 4. You will hear “As you use Audix, your name will be used in system announcements.” Press 1 and at the tone record your name. The voicemail system will tell you your password is too short. You need to create your password. Enter a password (4-15 digits) and #. To confirm the change, re-enter your password and # (You will hear “Changed,” then “No new messages.”) The activity menu will play. After recording, Press 1 again. 5. Press # to approve. 6. To record greeting: - Press 3 to administer greeting - Press 1 to create greeting - Press 1 for greeting number - Record your greeting at the tone - (Press 2, 3 to playback or 2, 1 to rerecord) - Press # to approve (when finished recording) - Press 1 to use this greeting on all calls. (IMPORTANT: Listen for the phrase “Greeting 1 active for all calls.” - Press * * 9 , then hang up. Sample Greeting “You’ve reached the desk of ___________ (your name); I’m am either on my phone or away from my desk. At the tone, please leave your name and number and I will return your call as soon as I can.”
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LOGIN On Site: Press Voice Mail or dial 2260 Dial EXTENSION NUMBER then # (If at your desk, only press #) Enter PASSWORD and # sign NOTE: Dialing the wrong password 3 successive times locks your mailbox. ACTIVITY MENU 1 Record and Send Messages 2 Get Messages 3 Administer Personal Greeting 4 Check Outgoing Messages 5 Administer Name, Password, Mailing Lists, Personal Directory 7 Scan Messages QUICK TIP: *4 from any menu will get you to HELP MENU GET OR RETRIEVE MESSAGES Press 2 to Get Messages Listen to Header- Date/Time/Length of Message/ Internal or External caller Press 0 to listen to message
WHEN MESSAGE IS FINISHED - Press 1 to Respond or 1, 2 to Forward - Press # to save message - Press * 3 (*D) to delete message SCAN MESSAGES QUICKLY - Press 7 - Press 1 - hear Headers and messages or - Press 2 - hear Headers Only or - Press 3 - hear Messages Only (*There will be NO voice prompts & 3 seconds between messages) - Press 1 - to Respond or Forward - Press # - to Save & play later or - Press *3 (*D) to delete message PLAYBACK CONTROLS To control playback of messages: - Press 2 Rewind to Header - Press 3 Play/Pause - Press 4 Louder - Press 5 Backup 4 seconds - Press 6 Advance 4 seconds - Press 7 Softer
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Press 8 Press 9 Press 0 Press #
Slower Faster Play Message Skip & Save PERSONAL GREETING
Press 3 for Personal Greeting OPTIONS: - Press 0 to Listen to existing greetings - Press 1 to Create/Change/Delete greetings - Press 2 to Scan greetings - Press 3 to Activate a greeting RECORD ONE GREETING FOR ALL CALLS: 1. Press 1 to Create 2. Enter greeting number (1 thru 9) 3. Record greeting at tone 4. Press 1 when finished 5. Press 2,3 to Playback or 2,1 to rerecord 6. Press # to Approve 7. Press *3 to Delete & Rerecord 8. Once approved, Press 1 to activate for all calls. TO SELECT MULTIPLE GREETINGS Press 4 – Administer Call Types: Internal vs. External & Out of Hours or Busy/Don’t Answer & Out of Hours Enter 1 –Inside or Outside or Enter 2 –Busy/No Answer Enter 3 – Out of Hours Enter 1 – To record greeting Enter Greeting Number 1 SEND MESSAGES
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Press 1 to Send message Press 1 to Record message Press 1 to End recording (Press 2, 3 to Playback) Press # to Approve or *3 to Rerecord Enter Ext. of person message is for and # Press # to Send or Press 0 to hear other options Press 2 to make Priority (placing this message at the top of the receiver’s messages)
Revised – 5/23/07
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