Technical Specifications by techmaster

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									  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                     Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                             Availability                                                   tion Score             Score
                                                                                       Rating

            Following are the Vendor Availability Rating definitions:
            Available (A)          System will accomplish requirement using
            existing capability.
            Development (D) System will accomplish requirement with
            package modification and will be included in future releases of the
            package without custom modification to the NCCCS package by end
            of Phase I estimated to be by 12/31/2001.

            Customization (C) System will accomplish requirement with
            modification and will NOT be included in future releases of the
            package. Each future release will require custom modification to the
            NCCCS package by end of Phase I estimated to be 12/31/2001.


            Not Available (N) System cannot accomplish requirement. Offerer
            should provide written risk analysis and justification for accepting a
            proposed system that cannot accomplish the specific requirement,
            such as the reason that a requirement is not applicable to the
            proposed system.


4.1.0       System Design and Architectural Environment
4.1.1       The proposed product suite must operate in the current technical
            environment of the NCCCS. See the description of that environment             A
            in the earlier section of technical requirements.
4.1.2       Must define all vendor specific terms used in your responses to the                      Please refer to the Technical Specifications
                                                                                          A
            RFP.                                                                                     Descriptions for additional information.
4.1.3       Must provide a component interaction diagram of the product suite                        Please refer to the Technical Specifications
            offered in this response to the RFP (a sample of the diagrams must            A          Descriptions for additional information.
            be provided in the response).
4.1.4       Fully describe and illustrate the architecture of the product suite                      Please refer to the Technical Specifications
            including all options, what executes where, e.g., client/server, host         A          Descriptions for additional information.
            based, and what is stored where.
4.1.5       The proposed product suite must be modular in design, e.g. security                      Please refer to the Technical Specifications
            operation and system support must be enabled within each module               A          Descriptions for additional information.
            (Student Information, Human Resources, etc).
4.2.0       Server Platforms
4.2.1       Identify each of the supported server platforms (e.g., platform where                    Please refer to the Technical Specifications
            the database resides, platform where batch processing will be                            Descriptions for additional information.
                                                                                          A
            performed) for the product suite including the hardware platform
            operating system and operating system versions.
4.2.2       The product suite must be supported on POSIX compliant operating                         Please refer to the Technical Specifications
            systems. The supported systems should include the Sun Sparc                              Descriptions for additional information.
                                                                                          A
            Solaris, IBM RS 6000 AIX, and IBM OS 390, the current installed
            base of the NCCCS.

                                                                                      Page 1 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                           Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                   Availability                                                   tion Score             Score
                                                                                             Rating

4.2.3       Proposed suite versions must be maintained to a within a one year                              Please refer to the Technical Specifications
            lag compatibility with the latest major release (x.x0 release level) of             A          Descriptions for additional information.
            the underlying DBMS and platform operating systems.
4.2.4       Early release of the product suite in the environment of the NCCCS is                          Please refer to the Technical Specifications
            critical. For a new release of your proposed product suite, list the                           Descriptions for additional information.
                                                                                                A
            priority of releases on server operating systems upon which your
            systems operates.
4.2.5       Define the hardware needed to provide ongoing support for college                              Please refer to the Technical Specifications
            installations as a function of per fifty concurrent users, e.g., <50                A          Descriptions for additional information.
            users, >50 but <100, >100 but <150,...>200 but <250, etc.
4.2.6       Define the FTE personnel support needed to provide ongoing support                             Please refer to the Technical Specifications
            for college installations as a function of per fifty concurrent users, e.g.,        A          Descriptions for additional information.
            <50 users, >50 but <100, >100 but <150,...>200 but <250, etc.
4.2.7       The application suite must be supported on older versions of the                               Please refer to the Technical Specifications
            operating systems. Describe your policy and timing for dropping                                Descriptions for additional information.
            support of older versions of each server operating system and for                   A
            dropping support of operating systems that are not in high usage in
            your customer base.
4.3.0       Client Platforms
4.3.1       All client side components of the product suite must be supported on                           Please refer to the Technical Specifications
            Microsoft Windows 95, Windows NT, and Windows 98 clients.                                      Descriptions for additional information.
            Identify each of the supported non-web client platforms for the                     A
            product suite including the hardware platform operating system and
            operating system version.
4.3.2       Some features must be available via the web. Identify each of the                              Please refer to the Technical Specifications
            supported web client platforms for the product suite including the                  A          Descriptions for additional information.
            hardware platform operating system and operating system version.
4.3.3       Describe how Macintosh clients are supported.                                                  Please refer to the Technical Specifications
                                                                                                A
                                                                                                           Descriptions for additional information.
4.3.4       Proposed suite versions must be maintained to a within a one year                              Please refer to the Technical Specifications
            lag compatibility with the latest major release of the supported client             A          Descriptions for additional information.
            platforms operating systems.
4.3.5       Describe your policy and timing for dropping support of older versions                         Please refer to the Technical Specifications
            of each client operating system and for dropping support of operating               A          Descriptions for additional information.
            systems that are not in high usage in the customer base.
4.3.8       Higher cost platform configuration requirements will not be rated                              Please refer to the Technical Specifications
            highly. Define the minimum hardware configuration for each client                   A          Descriptions for additional information.
            platform for both Internet users and non-Internet users.
4.3.9       Higher cost platform configuration requirements will not be rated                              Please refer to the Technical Specifications
            highly. Define the optimal hardware configuration for each client                   A          Descriptions for additional information.
            platform for both Internet users and non-Internet users.
4.4.0       Database Management Systems (DBMS)
            All questions in this section must be responded to for each DBMS                               Please refer to the Technical Specifications
                                                                                                A
            included in the cost model.                                                                    Descriptions for additional information.
4.4.1       Support of more than one DBMS is desirable. Identify each of the                               Please refer to the Technical Specifications
                                                                                                A
            supported DBMSs and versions for the product suite.                                            Descriptions for additional information.

                                                                                            Page 2 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                        Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                Availability                                                   tion Score             Score
                                                                                          Rating

4.4.2       Maintaining synchronization of applications to DBMS version is                              Please refer to the Technical Specifications
            desirable. For new versions of each DBMS that you support, provide                          Descriptions for additional information.
            the elapsed time from the release of the database by the vendor until            A
            you provide your customers with a certified version of your software
            for that database version.
4.4.3       Involving users in determining when to drop support of older versions                       Please refer to the Technical Specifications
            of a DBMS is desirable. Describe your policy and timing for dropping             A          Descriptions for additional information.
            support of older versions of each database.
4.4.4       A common data dictionary must be provided that defines each                                 Please refer to the Technical Specifications
            database table and field. For each object defined in the dictionary                         Descriptions for additional information.
                                                                                             A
            describe in detail all attributes available to define the object. Include
            a sample of one complete dictionary element.
4.4.5       The NCCCS must be able to easily modify the DBMS. Describe the                              Please refer to the Technical Specifications
            recommended approach for customers to add fields and tables to the               A          Descriptions for additional information.
            database.
4.4.6       The ability to populate DBMSs across multiple servers is desirable.                         Please refer to the Technical Specifications
            Describe the options available to distribute data across multiple                           Descriptions for additional information.
            database servers to balance workload. Describe any data                          A
            redundancy required to support this capability. Specifically indicate if
            support for different DBMSs is possible.
4.4.7       The ability to populate DBMSs across multiple servers is desirable.                         Please refer to the Technical Specifications
            Describe the support for transaction management when a logical                              Descriptions for additional information.
            transaction updates databases on multiple database servers (e.g. two             A
            phase commit). Describe any additional software and cost
            requirements to support this function.
4.5.0       User Interfaces

4.5.1       A user friendly interface is important. Describe for browser and non-                       Please refer to the Technical Specifications
            browser each of the ways that a user can initiate commands (e.g.                            Descriptions for additional information.
            using drop-down menus using keystrokes). Indicate if all or only                 A
            selected commands can be initiated by keystrokes. Describe
            deviations from Windows standards.

4.5.2       Adherence to ADA rules is important. Describe how you support the                           Please refer to the Technical Specifications
            accessibility requirements defined by the Americans with Disabilities            A          Descriptions for additional information.
            Act. Look at Windows 95 control panel accessibility options.
4.5.3       The product suite must provide the capability for inter-module                              Please refer to the Technical Specifications
            navigation, with proper user access rights, from process to process              A          Descriptions for additional information.
            across the entire suite.
4.5.4       Customer ability to provide custom views to its users is important.                         Please refer to the Technical Specifications
            Describe the capabilities for the customer to customize their                    A          Descriptions for additional information.
            navigation build their own menus.
4.5.5       The ability to provide customized transaction sequencing is desirable.                      Please refer to the Technical Specifications
            Describe the capabilities within the product suite to support                               Descriptions for additional information.
                                                                                             A
            sequencing transaction entry forms by the customer to support
            business work flow.


                                                                                         Page 3 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                          Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                  Availability                                                   tion Score             Score
                                                                                            Rating

4.5.6       Single user logins are required to access multiple functional portions                        Please refer to the Technical Specifications
            of the application (e.g. human resources payroll financials student) by            A          Descriptions for additional information.
            the same user.
4.5.7       User access to services via telephone is important. Describe all                              Please refer to the Technical Specifications
            transactions (e.g. grade inquiry registration payment of fees schedule                        Descriptions for additional information.
            inquiry financial aid inquiry etc. etc. etc.) where touch-tone capabilities
                                                                                               A
            have been incorporated into the product suite. Describe the
            hardware and software platforms required to deliver the touch-tone
            features of the product suite.
4.5.8       Some colleges may need to use character-based terminals to perform                            Please refer to the Technical Specifications
            some functions. Describe the support for character based terminals                            Descriptions for additional information.
                                                                                               A
            within the applications including what services are available via
            terminals.
4.6.0       Network Support
4.6.1       Adherence to data communications standards is important. Describe                             Please refer to the Technical Specifications
            any software required to support communication between application                            Descriptions for additional information.
                                                                                               A
            components running on different platforms. Any costs associated
            with this software must be included in the cost model.
4.6.2       The TCP/IP communication protocol must be supported. New                                      Please refer to the Technical Specifications
            development modules must adhere to the NC Technical Architecture                   A          Descriptions for additional information.
            for Networking (see URL referenced in 24)
4.6.3       The product suite must co-exist in an environment that includes                               Please refer to the Technical Specifications
                                                                                               A
            servers running Novell 4.x and up.                                                            Descriptions for additional information.
4.6.4       The ability to perform functions in a distributed environment is                              Please refer to the Technical Specifications
            desirable. Describe your support of the Distributed Computing                      A          Descriptions for additional information.
            Environment (DCE) or similar technologies.
4.6.5       The ability to FTP files from the colleges to the systems office and                          Please refer to the Technical Specifications
            others is required. Describe how the product suite enables this                    A          Descriptions for additional information.
            function.
4.7.0       Tools and Languages
4.7.1       Application development environments that enable fast development                             Please refer to the Technical Specifications
            and easily managed application maintenance are important.                                     Descriptions for additional information.
                                                                                               A
            Describe all tools and languages used to create the product suite.
            Also describe how each tool or language is used. Identify the
4.7.2       Specify any third party products required to run the software or to use                       Please refer to the Technical Specifications
            specific features of the software. Describe the role of the third party            A          Descriptions for additional information.
            products. Include costs in the cost model.
4.7.3       Specify other optional third party products that the product suite                            Please refer to the Technical Specifications
                                                                                               A
            interfaces with. Show the cost of each product in this response.                              Descriptions for additional information.
4.7.4       Source code and documentation must be made available to the                                   Please refer to the Technical Specifications
            customer in the event the provider for any reason discontinues                                Descriptions for additional information.
            support of the proposed product suite. Verifiable escrow accounts
                                                                                               A
            with viable third party escrow service companies with customer
            triggered release terms will receive highest scores. Describe the
            policy for providing source code and documentation to customers.
4.8.0       Design and Features


                                                                                           Page 4 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                         Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                 Availability                                                   tion Score             Score
                                                                                           Rating

4.8.1       All components of the product suite must utilize a single, integrated,                       Please refer to the Technical Specifications
            Database Management System and provide seamless processing at                     A          Descriptions for additional information.
            those points where the components share data.
4.8.2       All modules must be highly integrated with each other where                                  Please refer to the Technical Specifications
            appropriate thus reducing information redundancy and improving data                          Descriptions for additional information.
            integrity. Describe the integration (i.e.. real time or batch integration)        A
            between the curriculum student, continuing education, student
            financial aid, financial, HR, payroll systems, and any other proposed
4.8.3       modules.
            User control of the product development decisions is important.                              Please refer to the Technical Specifications
            Describe what role the NCCCS will have in determining the                         A          Descriptions for additional information.
            enhancements and bug fixes to the proposed product suite.
4.8.4       If your product is rules-based, then ease of applying rules and the                          Please refer to the Technical Specifications
            ability to isolate users from rules administration is important.                             Descriptions for additional information.
            Describe the extent to which the product suite is rules based. Using              A
            examples describe how rules are defined. Describe how you insulate
            the user from the complexity of setting up and maintaining the rules.
4.8.5       All suite features should be available on all supported platforms.                           Please refer to the Technical Specifications
            Describe all features of the product suite that are available on one                         Descriptions for additional information.
                                                                                              A
            platform and not supported on another platform if any. Include both
            clients and servers.
4.8.6       The ability to monitor performance and tune systems to improve                               Please refer to the Technical Specifications
            performance is important. Describe the features you have designed                            Descriptions for additional information.
            into the product suite to provide the best possible performance.                  A
            Address network traffic, end user response time, and server
            processor impact. Indicate if these features apply across all
4.8.7       platforms. suite must fully supports the upcoming century change in
            The product                                                                                  Please refer to the Technical Specifications
            terms of dates, derived time periods (e.g,. academic terms), and                  A          Descriptions for additional information.
            other impacted areas.
4.8.8       The vendor must certify that the product suite and required third party                      Please refer to the Technical Specifications
                                                                                              A
            software are fully year 2000 compliant.                                                      Descriptions for additional information.
4.8.9       Different users will require different views and access needs to the                         Please refer to the Technical Specifications
            information in the system. Describe how the database design or                               Descriptions for additional information.
            specially designed application features support operational needs, ad-            A
            hoc reporting needs, college research needs, and executive
            information needs.
4.8.10      Assuring consistency between the product suite and underlying                                Please refer to the Technical Specifications
            systems infrastructure is important. Describe the features of the                            Descriptions for additional information.
                                                                                              A
            product suite that insure that the version of software executing on the
            client matches the version of software and database on the server.
4.8.11      It is required that the proposed product suite enable the customer                           Please refer to the Technical Specifications
            control of event logging. Describe the design for event logging                   A          Descriptions for additional information.
            management.
4.8.12      Applications that have fat clients are not as desirable as those with                        Please refer to the Technical Specifications
            thin clients. Describe the distribution of application processing                 A          Descriptions for additional information.
            between the client and server(s) including all options available.


                                                                                          Page 5 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                       Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                               Availability                                                   tion Score             Score
                                                                                         Rating

4.8.13      The ability to tract processing statistics is desirable. Describe                          Please refer to the Technical Specifications
                                                                                            A
            processing statistics maintained by the product suite.                                     Descriptions for additional information.
4.8.15      There will exist some occasions when mass changes to a database                            Please refer to the Technical Specifications
            are required. Describe the features of the product suite that support                      Descriptions for additional information.
                                                                                            A
            the ability to make mass changes to the value of data in a field for
            selected records.
4.8.16      Data integrity and reduced redundancy are important. Describe data                         Please refer to the Technical Specifications
            that are commonly defined and shared across all business functions                         Descriptions for additional information.
            supported by the product suite (e.g. names, addresses, phone                    A
            numbers, facilities, departments). Describe how that common
            definition is supported within the product suite.
4.8.17      The ability to annotate data with comments and note is desirable in                        Please refer to the Technical Specifications
            some cases. Describe the support for the entering of comments and                          Descriptions for additional information.
                                                                                            A
            notes attached to records and what entities/tables this feature is
            available for.
4.8.18      Multiple campus colleges must be supported. Describe how the                               Please refer to the Technical Specifications
            product suite supports multi-campus colleges including the specific                        Descriptions for additional information.
                                                                                            A
            cases where data can be common for all campuses or unique for
            each campus.
4.8.19      The NC State Board for Community Colleges maintains databases of                           Please refer to the Technical Specifications
            information collected from each of the state's community colleges in                       Descriptions for additional information.
                                                                                            A
            electronic, automated processes. Describe the capabilities of the
            product suite that will help facilitate this reporting requirement.
4.8.20      The product suite must provide support for time-relational data; past,                     Please refer to the Technical Specifications
            present, and future as appropriate for each business function. Define           A          Descriptions for additional information.
            your methodology for meeting this requirement.
4.8.21      Describe any aspects of the product suite that will limit 24x7                             Please refer to the Technical Specifications
                                                                                            A
            processing for online users (e.g. web enable student access).                              Descriptions for additional information.
4.8.22      The product suite must accept, edit, and process bulk data from                            Please refer to the Technical Specifications
            external sources. Describe all types of data that can be processed in           A          Descriptions for additional information.
            this manner.
4.8.23      Identify all features of the application that require background (batch)                   Please refer to the Technical Specifications
            processing. Provide your definition of background (batch) processing.           A          Descriptions for additional information.

4.8.24      Most transaction must be posted immediately to the DBMS. Identify                          Please refer to the Technical Specifications
            any online transactions that are not fully posted immediately when the          A          Descriptions for additional information.
            transaction is entered.
4.8.25      Describe all transactions that support notification to one or more                         Please refer to the Technical Specifications
                                                                                            A
            persons when the transaction occurs.                                                       Descriptions for additional information.
4.9.0       Customization - tools must be included in cost model
4.9.1       Customized reporting is required in all modules. Describe the                              Please refer to the Technical Specifications
            capabilities included in the product suite to enable the development of                    Descriptions for additional information.
                                                                                            A
            customized reporting both for the standard package and for each
            college.
4.9.2       Customization of on line forms is required. Describe the capabilities                      Please refer to the Technical Specifications
                                                                                            A
            available for colleges to customize on line forms.                                         Descriptions for additional information.

                                                                                        Page 6 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                       Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                               Availability                                                   tion Score             Score
                                                                                         Rating

4.9.3       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe the capabilities available for colleges to        A          Descriptions for additional information.
            customize data validations.
4.9.4       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe the capabilities available for colleges to        A          Descriptions for additional information.
            customize processing rules.
4.9.5       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe the tools and process for customer                A          Descriptions for additional information.
            customization of the product suite to meet unique needs.
4.9.6       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe how customizations of the software                A          Descriptions for additional information.
            impact the software maintenance agreement and support.
4.9.7       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe any features of the product suite that                       Descriptions for additional information.
                                                                                            A
            help the customer reapply their customizations to new software
            releases.
4.9.8       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe API's available for integrating                   A          Descriptions for additional information.
            customizations and other software with the product suite.
4.9.9       The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe the process that a customer must go                          Descriptions for additional information.
                                                                                            A
            through customize or modify the application software to meet
            changing business requirements.
4.9.10      The ability for the customer to customize certain attributes of the                        Please refer to the Technical Specifications
            product is required. Describe the built in features (no programming                        Descriptions for additional information.
                                                                                            A
            required) of the product suite that support adding college unique data
            that needs to be collected and reported on.
4.10.0      Internet
4.10.1      User access to certain product functions via the Internet are required.                    Please refer to the Technical Specifications
            Describe the technology used to delivery the World Wide Web                                Descriptions for additional information.
                                                                                            A
            features of the product suite including all required hardware and
            software.
4.10.2      Describe all supported browser platforms and web server platforms                          Please refer to the Technical Specifications
            including valid combinations of browser browser version operating               A          Descriptions for additional information.
            system version.
4.10.3      Authentication and Encryption security processes are required for                          Please refer to the Technical Specifications
            some processes e.g. student access to web enabled processes.                               Descriptions for additional information.
                                                                                            A
            Describe how security defining a user's access to records is
            implemented for web transactions.
4.10.4      Describe any options available to customize the web features of the                        Please refer to the Technical Specifications
                                                                                            A
            application.                                                                               Descriptions for additional information.
4.10.5      Describe how the capabilities and features differ between the web                          Please refer to the Technical Specifications
            browser version for an application function and the non-browser                 A          Descriptions for additional information.
            version of that function.




                                                                                        Page 7 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                      Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                              Availability                                                   tion Score             Score
                                                                                        Rating

4.10.6      Proposed suite versions must be maintained to a within a one year                         Please refer to the Technical Specifications
            lag compatibility with the latest major release of the supported web           A          Descriptions for additional information.
            browser systems.
4.10.7      Describe all transactions where World Wide Web access has been                            Please refer to the Technical Specifications
                                                                                           A
            incorporated into the product suite for student self service.                             Descriptions for additional information.
4.10.8      Describe all transactions where World Wide Web access has been                            Please refer to the Technical Specifications
                                                                                           A
            incorporated into the product suite for faculty self service.                             Descriptions for additional information.
4.10.9      Describe all transactions where World Wide Web access has been                            Please refer to the Technical Specifications
                                                                                           A
            incorporated into the product suite for staff self service.                               Descriptions for additional information.
4.11.0      Archival
4.11.1      Archiving all historical data is required. Describe the technology used                   Please refer to the Technical Specifications
            to archive historical data from the application database for purposes                     Descriptions for additional information.
                                                                                           A
            of offline record retention and potential reactivation of the records
            including associated costs.
4.11.2      Describe any data that cannot be archived.                                                Please refer to the Technical Specifications
                                                                                           A
                                                                                                      Descriptions for additional information.
4.11.3      Describe the options for tracking and cataloging the specific media                       Please refer to the Technical Specifications
            (e.g. DAT CD ROM DASS ) archived data is stored on and what the                A          Descriptions for additional information.
            time frame of data is.
4.11.4      The archived data must be retrievable for use with an option to reload                    Please refer to the Technical Specifications
            previously archived data back into the database including data                 A          Descriptions for additional information.
            archived from previous information systems.
4.11.5      Describe the options available to move data to alternative storage                        Please refer to the Technical Specifications
                                                                                           A
            (e.g. hierarchical file system) based upon the age of the data.                           Descriptions for additional information.
4.11.6      The product suite must support data archiving and purging based on                        Please refer to the Technical Specifications
                                                                                           A
            user-defined retention schedules for each type of data.                                   Descriptions for additional information.
4.12.0      Imaging
4.12.1      Imaging technologies are required options for the product suite.                          Please refer to the Technical Specifications
                                                                                           A
            Describe the technologies used to support imaging technologies.                           Descriptions for additional information.
4.12.2      Describe how imaging is integrated in the product suite.                                  Please refer to the Technical Specifications
                                                                                           A
                                                                                                      Descriptions for additional information.
4.12.3      Describe all areas (e.g. financial aid applications) where imaging has                    Please refer to the Technical Specifications
                                                                                           A
            been incorporated into the product suite.                                                 Descriptions for additional information.
4.13.0      Work Flow - Electronic Routing and Approvals
4.13.1      The proposed product suite must provide a means by which the                              Please refer to the Technical Specifications
            customer can apply work flow processes to items of choice. Describe                       Descriptions for additional information.
            the technology used to support electronic routing and process of               A
            customer work forms. Include information on costs associated with
            this feature.
4.13.2      Work flow processes must include the capability for electronic                            Please refer to the Technical Specifications
            signatures where needed. Describe the means by which electronic                           Descriptions for additional information.
                                                                                           A
            signatures are enable to customer selected work flow processes.
            Include any cost associated with this feature.
4.13.2      Describe all business transactions where electronic routing and                           Please refer to the Technical Specifications
                                                                                           A
            approvals have been incorporated into the product suite.                                  Descriptions for additional information.



                                                                                       Page 8 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                  Vendor                           Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                          Availability                                                   tion Score             Score
                                                                                    Rating

4.13.3      Describe the options and rules that are available to define how a                     Please refer to the Technical Specifications
                                                                                       A
            transaction is route.                                                                 Descriptions for additional information.
4.13.4      Describe how routing paths are setup (e.g. using roles positions or                   Please refer to the Technical Specifications
                                                                                       A
            specific individuals).                                                                Descriptions for additional information.
4.13.5      Describe the features available that make it easy and efficient to                    Please refer to the Technical Specifications
                                                                                       A
            setup the routing rules for different types of transactions.                          Descriptions for additional information.
4.14.0      Electronic Mail Interface
4.14.1      Describe the technology used to support the transmission of                           Please refer to the Technical Specifications
            application messages and output via the GroupWise E-mail system.           A          Descriptions for additional information.

4.14.2      Use of e-mail to communicate process actions e.g. process transmits                   Please refer to the Technical Specifications
            a file to the system office is required. Describe all areas where                     Descriptions for additional information.
            electronic mail integration has been incorporated into the product         A
            suite and how customized applications of E-mail process into the
            product suite is accomplished.




                                                                                   Page 9 of 23
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   Item                          Item Description                                        Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                Availability                                                    tion Score             Score
                                                                                          Rating

4.15.0      Electronic Data Interchange (EDI) - include any costs in cost
            model
4.15.1      Use of EDI technologies is required to meet the needs of such                                Please refer to the Technical Specifications
            functions as electronic transcripts. Describe the technology used to                         Descriptions for additional information.
                                                                                             A
            support electronic data interchange (EDI) e.g. extended markup
            technology.
4.15.2      Describe all business transactions where EDI capabilities have been                          Please refer to the Technical Specifications
                                                                                             A
            incorporated into the product suite.                                                         Descriptions for additional information.
4.15.3      Support of the SPEEDE Express EDI standard for transmission of                               Please refer to the Technical Specifications
            electronic transcripts is required. Describe the means by which the              A           Descriptions for additional information.
            proposed product suite support s this standard.
4.15.4      Describe application where electronic funds transfer is enabled.                             Please refer to the Technical Specifications
                                                                                             A
                                                                                                         Descriptions for additional information.
4.16.0      Desktop Product Integration
4.16.1      Integration with the Microsoft Office desktop office automation tools is                     Please refer to the Technical Specifications
            required. Describe how the product suite is integrated with desktop                          Descriptions for additional information.
            tools such as spreadsheets word processors and database packages                 A
            including the technologies used for integration (e.g. downloading files
            DDE OLE).
4.16.2      Describe all business transactions where desktop product suite (e.g.                         Please refer to the Technical Specifications
            spreadsheet word processing) integration has been incorporated into              A           Descriptions for additional information.
            the product suite.
4.17.0      Security
4.17.1      Describe any integration between the product suite's security                                Please refer to the Technical Specifications
                                                                                             A
            operating system security and network operating system security.                             Descriptions for additional information.
4.17.2      Describe the security reporting available for purposes of audit (e.g.                        Please refer to the Technical Specifications
            application functions each user can access user access to the                    A           Descriptions for additional information.
            database).
4.17.3      Describe the security features of the product suite for allowing user                        Please refer to the Technical Specifications
            access to specific processes and functions (e.g. add change delete).             A           Descriptions for additional information.
            Describe the granularity of the process based security.
4.17.4      Describe the security features of the product suite that control                             Please refer to the Technical Specifications
            individual user and group access to specific records in the database                         Descriptions for additional information.
            (row level security). Indicate if this security applies to read update or        A
            both. Indicate if this security is enforced by the application software
            the DBMS or the platform operating system.
4.17.5      Describe the methodology for the customer to assign row level                                Please refer to the Technical Specifications
            security (e.g. student records enrollment records course records                 A           Descriptions for additional information.
            financial records budget records).
4.17.6      Describe the methodology to implement security features of the                               Please refer to the Technical Specifications
            product suite that control user access to specific fields in the                 A           Descriptions for additional information.
            database (column level security).




                                                                                         Page 10 of 23
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   Item                          Item Description                                      Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                              Availability                                                    tion Score             Score
                                                                                        Rating

4.17.7      Encryption is required for some data elements. Describe the product                        Please refer to the Technical Specifications
            suite's support for customer defined encryption of data within the                         Descriptions for additional information.
            database. List each field that can be stored encrypted such as                 A
            passwords PIN's credit card numbers evaluation ratings. Describe
            the products or algorithms that are used for encryption.
4.17.8      Describe the product suite's support for encryption of data across the                     Please refer to the Technical Specifications
            network for non-web based transactions. Include information on                             Descriptions for additional information.
            communications between client and server and server to server.                 A
            Identify any third party products required and include the costs in the
            cost model.
4.17.9      Users must be able to change their own passwords for any                                   Please refer to the Technical Specifications
                                                                                           A
            application maintained passwords.                                                          Descriptions for additional information.
4.17.10     Any application maintained user passwords must expire after a                              Please refer to the Technical Specifications
            specified period of time. Describe how the time period is defined (e.g.        A           Descriptions for additional information.
            by user globally for all users) and if it is customizable.
4.17.11     Describe how the product suite limits a user from reusing the same                         Please refer to the Technical Specifications
                                                                                           A
            application password within a period of time.                                              Descriptions for additional information.
4.17.12     Describe the protections built into the product suite for unattended                       Please refer to the Technical Specifications
                                                                                           A
            workstations (e.g. time-out capabilities).                                                 Descriptions for additional information.
4.17.13     Describe the options available to control the length and content of                        Please refer to the Technical Specifications
                                                                                           A
            user passwords.                                                                            Descriptions for additional information.
4.17.14     Describe how the product suite prevents the user from using a "easy                        Please refer to the Technical Specifications
                                                                                           A
            to guess" password.                                                                        Descriptions for additional information.
4.17.15     A user must be disabled after a specified number of invalid login                          Please refer to the Technical Specifications
            attempts from within the product suite. Describe how the rules                 A           Descriptions for additional information.
            regarding invalid login attempts are specified.
4.17.16     Invalid login attempts must be logged for any logins that are managed                      Please refer to the Technical Specifications
                                                                                           A
            by the product suite.                                                                      Descriptions for additional information.
4.17.17     Providing an audit trail of user access is required. Describe features                     Please refer to the Technical Specifications
            of the product suite that provide an audit trail of a user's access to         A           Descriptions for additional information.
            and use of the application and application processes.
4.17.18     Describe the features available in the product suite that make the                         Please refer to the Technical Specifications
            setup of application security efficient and easy for the user                              Descriptions for additional information.
                                                                                           A
            responsible for security setup (e.g. the use of copy capabilities
            security templates definition of roles).
4.17.19     Describe the features available in the product suite that support the                      Please refer to the Technical Specifications
            capability to distribute the setup of application security in a college        A           Descriptions for additional information.
            that are responsible for the data.
4.17.20     Describe how security for student access is provided at the operating                      Please refer to the Technical Specifications
                                                                                           A
            system database and transaction level.                                                     Descriptions for additional information.
4.17.21     Describe the security features available in the product suite that                         Please refer to the Technical Specifications
            support the concept of a "user class" (e.g. student faculty) where                         Descriptions for additional information.
            there is one user setup in the application and one shared system               A
            login is established. People logging in to one of these "user classes"
            will have the security applied to the class.



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   Item                          Item Description                                       Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                               Availability                                                    tion Score             Score
                                                                                         Rating

4.17.22     Support for begin and end dates for a user (i.e. they cannot access                         Please refer to the Technical Specifications
            the system until the begin date and they cannot access the system               A           Descriptions for additional information.
            after the end date).
4.17.23     Provide an interface so that a user can be automatically updated with                       Please refer to the Technical Specifications
                                                                                            A
            an end date when separated from employment.                                                 Descriptions for additional information.
4.17.24     Provide the capability to manually deactivate and reactivate a user.                        Please refer to the Technical Specifications
                                                                                            A
                                                                                                        Descriptions for additional information.
4.17.25     Track the date the user last used the product suite.                                        Please refer to the Technical Specifications
                                                                                            A
                                                                                                        Descriptions for additional information.
4.17.26     Provide the ability for a college to create and display a message to                        Please refer to the Technical Specifications
            staff regarding the Family Education Rights and Privacy Act (FERPA)             A           Descriptions for additional information.
            when they log in to the application.
4.17.27     Describe any other security features that have not been covered.                            Please refer to the Technical Specifications
                                                                                            A
                                                                                                        Descriptions for additional information.
4.18.0      Names Addresses and Phone Numbers
4.18.1      Support the entry of name into multiple fields (e.g. last first middle).                    Please refer to the Technical Specifications
                                                                                            A
            Describe all fields available.                                                              Descriptions for additional information.
4.18.2      Support the storage of mixed case names.                                                    Please refer to the Technical Specifications
                                                                                            A
                                                                                                        Descriptions for additional information.
4.18.3      Describe all formats available for the entry and storage of names (e.g.                     Please refer to the Technical Specifications
                                                                                            A
            in one field in separate fields all caps mixed case etc.).                                  Descriptions for additional information.
4.18.4      Describe the information maintained related to a history of name                            Please refer to the Technical Specifications
                                                                                            A
            changes for a person.                                                                       Descriptions for additional information.
4.18.5      Describe how the product suite supports storage of names addresses                          Please refer to the Technical Specifications
            phone numbers and other information that is not business function                           Descriptions for additional information.
                                                                                            A
            specific for persons vendors or businesses in single shared
            repository.
4.18.6      Support multiple addresses for a person. Describe any system                                Please refer to the Technical Specifications
            defined addresses that are available. Indicate if the customer can              A           Descriptions for additional information.
            define their own types of addresses.
4.18.7      Describe the product suite's ability to comply with the USPS's                              Please refer to the Technical Specifications
            requirement for CASS certification of addresses. Describe when and                          Descriptions for additional information.
                                                                                            A
            how the CASS certification is accomplished. Contact your post office
            for information.
4.18.8      Describe the product suites' capability to print "POSTNET" formatted                        Please refer to the Technical Specifications
            bar codes on correspondence such as student quarterly grade mailer.                         Descriptions for additional information.
                                                                                            A
            Identify any hardware requirements to support this feature.

4.18.9      Describe the plans to keep up with changes in postal regulations and                        Please refer to the Technical Specifications
            to insure that colleges can receive the best possible rates from the            A           Descriptions for additional information.
            USPS for documents that they mail.
4.18.10     Support multiple phone numbers for a person. Describe any system                            Please refer to the Technical Specifications
            defined phone numbers that are available. Indicate if the customer              A           Descriptions for additional information.
            can define their own types of phone numbers.




                                                                                        Page 12 of 23
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  Number                                                                               Availability                                                    tion Score             Score
                                                                                         Rating

4.18.11     Describe any API's or processes available to synchronize names and                          Please refer to the Technical Specifications
            addresses with other third party products that contain names and                A           Descriptions for additional information.
            addresses.
4.18.12     Describe all ID's available to identify a person (e.g. SSN user defined                     Please refer to the Technical Specifications
                                                                                            A
            ID's).                                                                                      Descriptions for additional information.
4.18.13     Describe the options available for maintaining the confidentiality of                       Please refer to the Technical Specifications
            names addresses and phone numbers for individual records in the                             Descriptions for additional information.
                                                                                            A
            database. This is to maintain compliance with FERPA requirements
            when a student or employee requires that their information be
4.18.14     Describe the features that prevent users from creating multiple sets of                     Please refer to the Technical Specifications
                                                                                            A
            records for the same person, vendor, or business.                                           Descriptions for additional information.
4.18.15     Support National Change of Address (NCOA) processing to insure                              Please refer to the Technical Specifications
            that the person is valid for the address. Describe products used to             A           Descriptions for additional information.
            support this feature. Contact your post office for details.
4.18.16     Describe features that allow individuals to directly update their                           Please refer to the Technical Specifications
                                                                                            A
            personal information.                                                                       Descriptions for additional information.
4.18.17     Describe the product suite's capability of using alternate indexes.                         Please refer to the Technical Specifications
            Indicate how the product enables the establishment of new indexes               A           Descriptions for additional information.
            and the need arises.
4.19.0      Future Plans for the Product Suite
4.19.1      Provide a position paper describing your plans and strategies to                            Please refer to the Technical Specifications
            extend Internet and Intranet based solutions. Discuss your planned                          Descriptions for additional information.
            architecture including tools target users scope of deliverables (e.g.           A
            what business functions) and the time frame when you will implement
            your plans.
4.19.2      Describe any planned changes in the platforms that the product suite                        Please refer to the Technical Specifications
                                                                                            A
            is using. Indicate the time line for any changes.                                           Descriptions for additional information.
4.19.3      Describe any planned redevelopment of all or a portion of the product                       Please refer to the Technical Specifications
            suite in new or different tools or languages. Describe the time line for        A           Descriptions for additional information.
            completing the redevelopment.
4.19.4      Describe plans for enhancing the product suite's design and feature                         Please refer to the Technical Specifications
                                                                                            A
            set including timing.                                                                       Descriptions for additional information.
4.20.0      Online Help and Documentation
4.20.1      On-line help and documentation is required. Describe the areas for                          Please refer to the Technical Specifications
            which context sensitive help is available to the end user (e.g. help on         A           Descriptions for additional information.
            field help on process help on message).
4.20.2      The ability for customer enhancement of the on-line help systems is                         Please refer to the Technical Specifications
            required. Describe the options including tools and methods that are             A           Descriptions for additional information.
            available to customize the on-line help.
4.20.3      Describe all other types of on-line documentation available to the end                      Please refer to the Technical Specifications
            user as they use the application e.g. electronic user manuals training          A           Descriptions for additional information.
            courses, etc..
4.21.0      Operations Management




                                                                                        Page 13 of 23
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  Number                                                                               Availability                                                    tion Score             Score
                                                                                         Rating

4.21.1      Provide information on tools to support the end user scheduling of                          Please refer to the Technical Specifications
            batch jobs and the management of batch operations. Indicate if these                        Descriptions for additional information.
                                                                                            A
            tools are included in the cost model or are recommended tools.

4.21.2      Describe any capabilities within the product suite to support workload                      Please refer to the Technical Specifications
            balancing across available processors in a multi-processor platform.            A           Descriptions for additional information.

4.21.3      Describe the tools that are provided to assist the customer                                 Please refer to the Technical Specifications
                                                                                            A
            troubleshoot application problems and if necessary recover data.                            Descriptions for additional information.
4.21.4      Describe the tools that are provided to assist with implementing the                        Please refer to the Technical Specifications
                                                                                            A
            software and software updates across multiple platforms.                                    Descriptions for additional information.
4.21.5      Major releases must not be so frequent as to impede effective                               Please refer to the Technical Specifications
            administration and must be fully documented itemizing new features,                         Descriptions for additional information.
            fixes, deleted features, databases changes, view changes, and other
            changes that impacts customs modifications or application
                                                                                            A
            operations. Patch releases must be done in such a way as to make
            installation and tracking easily accomplished. Describe the
            methodology for issuing and installing new releases, both major and
            minor, of product suite modules.
4.22.0      End User Tools
4.22.1      Provide information on tools for end users (not technical staff) to                         Please refer to the Technical Specifications
            create ad-hoc reports and create files to be used in client based office                    Descriptions for additional information.
            applications. Include a description of the tools that provided to enable
                                                                                            A
            the allocation and use of system resources. Indicate if these tools are
            included in the cost model or are recommended tools. For tools
            included list their cost in the cost model.
4.22.2      Row and column security must be enforceable when using third part                           Please refer to the Technical Specifications
            tools to access databases. Describe how the row and column level                A           Descriptions for additional information.
            security can be enforced when using third party data access tools.
4.22.3      Describe any data warehousing/OLAP capabilities associated with the                         Please refer to the Technical Specifications
                                                                                            A
            product suite.                                                                              Descriptions for additional information.
4.22.4      End users must have the capability of developing decision support                           Please refer to the Technical Specifications
            systems related to their needs. Describe any decision support or                A           Descriptions for additional information.
            executive information capabilities associated with the product suite.
4.22.5      The NCCCS must have the right to copy and distribute                                        Please refer to the Technical Specifications
            documentation to the college users. Documentation must be                                   Descriptions for additional information.
            available in electronic format. Describe the documentation and tools            A
            available to provide end users with knowledge of the database tables
            and fields to assist them in ad-hoc reporting.
4.23.0      Development and Implementation
4.23.1      Describe the methodology for implementing the product suite in the                          Please refer to the Technical Specifications
                                                                                            A
            59 institutions of the NCCCS and the cost for implementation.                               Descriptions for additional information.




                                                                                        Page 14 of 23
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  Number                                                                                Availability                                                    tion Score             Score
                                                                                          Rating

4.23.2      Describe the options for providing training to the product users in the                      Please refer to the Technical Specifications
            59 institutions of the NCCCS. List the projected costs for each option.                      Descriptions for additional information.
            At least two options must be described, 1. Train-the-trainer (training of
                                                                                             A
            22 NCCCS staff at the NCCCS System Office location), and 2.
            Vendor trains all college users as per the list of colleges referenced in
            the appendix.
4.23.3      The vendor must provide training materials via machine readable                              Please refer to the Technical Specifications
            media that can be copied by NCCCS and/or colleges for internal use.                          Descriptions for additional information.
            The vendor must also provide a tape or CD-ROM of necessary                       A
            training files, databases with installation instructions. These materials
            will be used for refresher courses and training new employees.
4.23.4      Describe the options for providing training to the 17 technical support                      Please refer to the Technical Specifications
            staff on the administration and operation of the product suite in the 59                     Descriptions for additional information.
            institutions and the NCCCS System Office Information Services
                                                                                             A
            Section. List the projected costs for each option including as a
            minimum a train-the-trainer option and a vendor supplied training
            option.
4.23.5      The vendor must allow all training sessions to be video taped by                             Please refer to the Technical Specifications
            NCCCS staff or college staff for internal use.                                   A           Descriptions for additional information.
4.23.6      Conversion of the current databases is required. Describe the                                Please refer to the Technical Specifications
            methodology proposed for converting the current operational and                              Descriptions for additional information.
            archived NCCCS data to the proposed product suite. The vendor
            must identify the tool(s) available, if any, with the software product to
            automate the initial data conversion process from the PI/Open or
            Universe databases on the IBM under AIX or Sun Microsystems                      A
            under Solaris operating at 57 of the 59 colleges and the VSAM-based
            files on IBM mainframes at two colleges. Vendor must describe the
            strategy for converting the databases at the 59 colleges. Include the
            cost for conversion and if there is an additional charge for tool(s),
            include cost in cost model.

4.23.7      It is important for the NCCCS to determine the level of application                          Please refer to the Technical Specifications
            support staff needed to implement and support the proposed                                   Descriptions for additional information.
            application suite. Describe the NCCCS FTE staffing that will be
            required to implement the product suite in the 59 institutions of the            A
            NCCCS and the system office. Refer to the appendix listing the
            current FTE numbers of technical support staff at each college. List
            the cost for each option.
4.23.8      The vendor must provide a case study of a previous customer with a                           Please refer to the Technical Specifications
            conversion of similar magnitude. This case study would include the                           Descriptions for additional information.
            environment customer was converting from, volume of data                         A
            converted, services provided, vendor consultant effort and cost, effort
            required by customer staff and time period to complete.




                                                                                         Page 15 of 23
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   Item                          Item Description                                       Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                               Availability                                                    tion Score             Score
                                                                                         Rating

4.23.9      Several applications will have to be custom developed by the vendor                         Please refer to the Technical Specifications
            under the management of the NCCCS including the following                                   Descriptions for additional information.
            information systems: Curriculum Common Course Library,
            Curriculum Standards, Curriculum Program Design and Approval,
            Corrections Education Reporting, Literacy Education, Human
            Resource Development, Small Business Center, Fire Certification,                D
            Developmental Education Reporting, Program Auditing, and New and
            Expanding Industry. The descriptions of these systems can be found
            on the NCCCS web site, www.ncccs.cc.nc.us, under
            "documentation". Describe the method and cost of your developing
            these applications.
4.23.10     Significant customization of the standard package will be required to                       Please refer to the Technical Specifications
            enable reporting information off the college systems to the state level.                    Descriptions for additional information.
            The requirements for reporting are documented on the NCCCS web
                                                                                            D
            site, www.ncccs.cc.nc.us, under the "Documentation/System Office
            Reporting" and "Reports" sections. Describe the method and cost of
            your developing these reports.
4.23.11     A project of this magnitude will require changes as it progresses. The                      Please refer to the Technical Specifications
            vendor must propose a budget for changes and a plan to manage                   A           Descriptions for additional information.
            change.
4.24        Software Maintenance and Support
4.24.1      The vendor must include the costs of the software update service in                         Please refer to the Technical Specifications
            the cost model. The cost should take into consideration that software           A           Descriptions for additional information.
            updates will be sent to NCCCS and that NCCCS will then duplicate
4.24.2      and vendor must describe any type
            The distribute to member colleges. of enhancements to their product                         Please refer to the Technical Specifications
            that are not covered under the normal annual costs.                             A           Descriptions for additional information.
4.24.3      Technical and application support must be available for all software                        Please refer to the Technical Specifications
                                                                                            A
            packages acquired from the vendor.                                                          Descriptions for additional information.
4.24.4      Vendor must describe each support plan available for the following                          Please refer to the Technical Specifications
            areas:                                                                          A           Descriptions for additional information.
4.24.4.1    All support calls will be placed by NCCCS, however, vendor may be                           Please refer to the Technical Specifications
            required to access member colleges processor(s) to correct                      A           Descriptions for additional information.
            problems.
4.24.4.2    Coverage is needed on a 7 x 24 basis, with prime shift being 8:00am                         Please refer to the Technical Specifications
            to 5:00 EST/EDT.                                                                A           Descriptions for additional information.
4.24.4.3    Proposed turn around time for problems, where NCCCS determines                              Please refer to the Technical Specifications
            severity of problem                                                                         Descriptions for additional information.
            - Critical problem                                                              A
            - Serious problem
            - Other problem

4.24.4.4    Escalation procedures to resolve critical and serious problems.                 A           Please refer to the Technical Specifications
                                                                                                        Descriptions for additional information.



                                                                                        Page 16 of 23
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  Number                                                                             Availability                                                    tion Score             Score
                                                                                       Rating

4.24.5      Vendor must provide any additional costs for third party software                         Please refer to the Technical Specifications
            maintenance and support services that are not otherwise specified.            A           Descriptions for additional information.
4.24.6      Vendor must describe their Support (Help) Desk Structure, including:                      Please refer to the Technical Specifications
            Levels of Support (first line that take calls and responds/solves the                     Descriptions for additional information.
            more routine questions and/or Problems, second line for more
            complex and/or technical questions/problems); current staffing at             A
            each level; method of tracking calls with resulting actions; call
            escalation procedures; availability of solutions database and other
            relevant information.
4.24.7      It is desirable that the NCCCS's Support Analysts have access to the                      Please refer to the Technical Specifications
            vendors solutions database. The preferred method for access is via                        Descriptions for additional information.
            the Internet, with dial-up access being acceptable. The purposes of
            this access is to decrease calls to the vendor and improve services to        A
            the colleges. If such access is possible, vendors should so declare
            and include any one time and/or annual costs associated with this
            access in the cost model.



4.25.0      NC Information Recourse Management Commission Technical
            Architectural Requirements
            The Technical Capability Table provides the requirements of the
            N.C. Statewide Technical Architecture. Offerors are required to
            complete the Table as part of their response The offeror must
            use this table in their proposal to document their proposal’s
            capabilities for this functional area.

            (Please note that a synopsis of the Statewide Technical
            Architecture Standards is listed in this table. A more thorough
            description of the requirement and can be found in the NC
            Statewide Technical Architecture (STAD) document).


4.25.1      Application Architecture:                                                                 Please refer to the Technical Specifications
            Design Manageable Applications:                                                           Descriptions for additional information.
                                                                                          A
            All applications deployed must be designed to be managed by SNMP.

4.25.2      Application Architecture                                                                  Please refer to the Technical Specifications
            Design 3-Tier N-Tier applications                                             A           Descriptions for additional information.
4.25.2.1    Applications should be designed to have a 3-tier architecture                             Please refer to the Technical Specifications
            separating UI, Business Rules and Data Access logic. N-tier                               Descriptions for additional information.
                                                                                          A
            architectures with Business Rules implemented as componentized
            services is preferred




                                                                                      Page 17 of 23
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   Item                          Item Description                                  Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                          Availability                                                    tion Score             Score
                                                                                    Rating

4.25.2.2    Design services called by multiple applications (shared services)                      Please refer to the Technical Specifications
            using the State Service Broker middleware API (Candle's Roma BSP           D           Descriptions for additional information.
            V2.0 or higher)
4.25.2.3    Isolate customizations to purchase software packages to ensure that                    Please refer to the Technical Specifications
            updates to a new version of the purchased software package does            A           Descriptions for additional information.
            not require recoding of the customizations.
4.25.3      Network Architecture:                                                                  Please refer to the Technical Specifications
                                                                                       A
            Local Area Network (LAN) Architecture:                                                 Descriptions for additional information.
4.25.3.1    The standard for LAN cabling is Category 5, 6, or 7 Unshielded                         Please refer to the Technical Specifications
                                                                                       A
            Twisted Pair.                                                                          Descriptions for additional information.
4.25.3.2    Ethernet IEEE 802.3 Carrier Sense Multiple Access/Collision                            Please refer to the Technical Specifications
                                                                                       A
            Detection Access Method Standard (CSMA/CD).                                            Descriptions for additional information.
4.25.4      Wide Area Network Architecture:                                                        Please refer to the Technical Specifications
                                                                                       A
                                                                                                   Descriptions for additional information.
4.25.4.1    Protocol TCP/IP.                                                                       Please refer to the Technical Specifications
                                                                                       A
                                                                                                   Descriptions for additional information.
4.25.4.2    Obtain Domain Name System (DNS) and IP address assignments                             Please refer to the Technical Specifications
                                                                                       A
            from Information Technology Services.                                                  Descriptions for additional information.
4.25.5      Data Architecture:                                                         A           Please refer to the Technical Specifications
                                                                                                   Descriptions for additional information.
4.25.5.1    Conform to NC GILS Standard.                                                           Please refer to the Technical Specifications
            A comprehensive database inventory with complete data definitions                      Descriptions for additional information.
            and descriptions is required. Information about each data element          D
            must be provided as described in the “Federated Data Database
            Registration Worksheet” (See Addendum 3 Exhibit E) .
4.25.5.2    Conform to NC Public Records Law.                                                      Please refer to the Technical Specifications
            A comprehensive database inventory with complete data definitions                      Descriptions for additional information.
            and descriptions is required. Information about each data element          D
            must be provided as described in the “Federated Data Database
            Registration Worksheet” (See Addendum 3 Exhibit E) .
4.25.5.3    (The selected vendor will be required to complete the Worksheet in                     Please refer to the Technical Specifications
            order to comply with the NC GILS Standard/NC Public Records Law.).         D           Descriptions for additional information.
4.25.6      Data Architecture:                                                                     Please refer to the Technical Specifications
            Database Management System (DBMS)                                          A           Descriptions for additional information.
4.25.6.1    Use relational databases that support ANSI Standard SQL.                   A           Please refer to the Technical Specifications
                                                                                                   Descriptions for additional information.
4.25.6.2    The system must perform all data updates to the authoritative                          Please refer to the Technical Specifications
                                                                                       A
            sources only. The system must not allow updates on replicated data.                    Descriptions for additional information.
4.25.6.3    Replication must be from authoritative sources only.                       A           Please refer to the Technical Specifications
4.25.7      Data Architecture:                                                         A           Please refer for additional information.
                                                                                                   Descriptions to the Technical Specifications
4.25.7.1    Conform to Federated Data Standard Definitions.                                        Please refer for additional information.
                                                                                                   Descriptions to the Technical Specifications
                                                                                       D
                                                                                                   Descriptions for additional information.
4.25.7.2    Conform to Federated Data Definition Standard for date fields.: The                    Please refer to the Technical Specifications
            date must be numeric and in a CCYYMMDD format.                             D           Descriptions for additional information.
4.25.8      Componentware Architecture:                                                A           Please refer to the Technical Specifications
                                                                                                   Descriptions for additional information.
                                                                                   Page 18 of 23
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            for RFP
   Item                          Item Description                                     Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                             Availability                                                    tion Score             Score
                                                                                       Rating

4.25.8.1    Use portable, platform-independent language(s) for shared services.           A           Please refer to the Technical Specifications
                                                                                                      Descriptions for additional information.
4.25.8.2    Purchased applications that use an object request broker must be                          Please refer to the Technical Specifications
                                                                                          A
            CORBA and IIOP compliant.                                                                 Descriptions for additional information.
4.25.9      Application Communication Middleware Architecture: Use of the                             Please refer to the Technical Specifications
            State's service broker is required for inter-application communication                    Descriptions for additional information.
                                                                                          A
            because of the lack of standards in inter-application communication
            middleware.
4.25.10     Groupware Architecture:                                                                   Please refer to the Technical Specifications
            Infrastructure Content ExchangeContent exchange standard file                             Descriptions for additional information.
                                                                                          A
            formats (See table 7-2 content exchange standards in the State
            Technical Architecture).
4.25.11     Groupware Architecture: Communication Electronic Mail (Email):                            Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.11.1   Simple Mail Transport Protocol (SMTP)                                                     Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.11.2   Multi-purpose Internet Mail Extensions (MIME)                                             Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.11.3   Internet Message Access Protocol version 4 (IMAP4).                                       Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.11.4   Lightweight Directory Access Protocol (LDAP).                                             Please refer to the Technical Specifications
                                                                                          D
                                                                                                      Descriptions for additional information.
4.25.12     Groupware Architecture:                                                                   Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.12.1   Use ODMA, DMA compliant products for Document & Content                                   Please refer to the Technical Specifications
            Management                                                                    A           Descriptions for additional information.
4.25.12.2   Use XML compliant products for Document & Content Management                  A           Please refer to the Technical Specifications
                                                                                                      Descriptions for additional information.
4.25.12.3   The NC Government Information Locator Service (GILS)                          D           Please refer to the Technical Specifications
                                                                                                      Descriptions for additional information.
4.25.12.4   State Public Records Cataloging Services                                      D           Please refer to the Technical Specifications
                                                                                                      Descriptions for additional information.
4.25.12.5   Implement workflow systems that conform to the interface                                  Please refer to the Technical Specifications
            specifications of the Workflow Management Coalition (WfMC)                    A           Descriptions for additional information.
4.25.12.6   Use Adobe Acrobat Portable Document Format (PDF) for Non-                                 Please refer to the Technical Specifications
                                                                                          A
            Editable Electronic Documents                                                             Descriptions for additional information.
4.25.12.7   Content ManagementEnsure hardware/software and image file                                 Please refer to the Technical Specifications
                                                                                          A
            compatibility using TWAIN, ISIS, and TIFF standards                                       Descriptions for additional information.
4.25.12.8   Select magnetic storage subsystems that adhere to state                                   Please refer to the Technical Specifications
            convenience contract specifications. Select optical storage                   A           Descriptions for additional information.
            subsystems based on smaller standard form factors
4.25.12.9   Use eXtensible Markup Language (XML) when capturing or authoring                          Please refer to the Technical Specifications
            document content that requires further automated processing by                            Descriptions for additional information.
            other information systems and web-based clients using standard XML            A
            enabled browsers.




                                                                                      Page 19 of 23
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            for RFP
   Item                          Item Description                                    Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                            Availability                                                    tion Score             Score
                                                                                      Rating

4.25.13     Groupware Architecture:                                                                  Please refer to the Technical Specifications
            Directory Services                                                                       Descriptions for additional information.
                                                                                         D
            The directory service the application uses for authentication must be
            either LDAP (V3.0 or higher) enabled or NDS aware.
4.25.14     Implement LDAP version 3 or higher                                                       Please refer to the Technical Specifications
                                                                                         D
                                                                                                     Descriptions for additional information.
4.25.15     Information Architecture:                                                                Please refer to the Technical Specifications
                                                                                         A
            Business Intelligence Tools                                                              Descriptions for additional information.
4.25.15.1   Use relational database that support ANSI Standard SQL.                                  Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.15.2   Use ODBC for data access instead of vendor-specific tools.                               Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.15.3   Implement a server based ODBC solution.                                                  Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
2.45.15.4   Use domain name system (DNS) names for databases that are                                Please refer to the Technical Specifications
                                                                                         A
            accessible via TCP/IP.                                                                   Descriptions for additional information.
4.25.16     Platform Architecture: Server Platform Architecture:                                     Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.16.1   Run servers on open operating systems.                                                   Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.16.2   Make sure platforms are POSIX compliant.                                                 Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.16.3   Make sure platforms comply with third party certifications.                              Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.16.4   Use Novell Netware on LANs.                                                              Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.16     Ensure physical security and availability of all application servers.                    Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.17     Platform Architecture:                                                                   Please refer to the Technical Specifications
                                                                                         A
            Client Platform Architecture                                                             Descriptions for additional information.
4.25.17.1   Platforms must comply with third party certifications.                                   Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.17.2   Use PDF417 coding standard for two-dimensional Bar Codes.                                Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.18     Platform Architecture:                                                                   Please refer to the Technical Specifications
                                                                                         A
            Use operating systems that support a 32-bit or greater processing.                       Descriptions for additional information.
4.25.19     Integration Architecture:                                                                Please refer to the Technical Specifications
            Electronic Data Interchange                                                  A           Descriptions for additional information.
            Use ANSI X12.
4.25.20     Integration Architecture: Clearly define application interfaces.                         Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.21     Systems Management Architecture: Operations Management:                                  Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.
4.25.21.1   Use SNMP protocols.                                                                      Please refer to the Technical Specifications
                                                                                         A
                                                                                                     Descriptions for additional information.



                                                                                     Page 20 of 23
  Sec. 4.    North Carolina Community College System -Technology Specs
             for RFP
   Item                           Item Description                                    Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                             Availability                                                    tion Score             Score
                                                                                       Rating

4.25.21.2    Use RMON products.                                                                       Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.21.3    Conform to the DMI standard.                                                             Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.22      Application Communication Middleware Architecture:                                       Please refer to the Technical Specifications
             Access N-tier Services via the Service Broker                                            Descriptions for additional information.
             Use of the State's service broker, Candle's Roma BSP product, is             A
             required for inter-application communication because of the lack of
             standards in inter-application communication middleware.
4.25.23      System Management Architecture:                                                          Please refer to the Technical Specifications
                                                                                          A
             Ensure reliability and availability of all servers.                                      Descriptions for additional information.
4.25.24      Systems Management Chapter: Identification and Authentication:                           Please refer to the Technical Specifications
                                                                                          A           Descriptions for additional information.

4.25.24.1    Authenticate users prior to accessing services                                           Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.24.2    Use token-based or strong password based identification &                                Please refer to the Technical Specifications
                                                                                          A
             authentication.                                                                          Descriptions for additional information.
4.25.24.3    Public Key Certificates (X.509v3).                                           A           Please refer to the Technical Specifications
4.25.24.4    State Bureau of Investigation standards for live scan fingerprint                        Please refer for additional information.
                                                                                                      Descriptions to the Technical Specifications
                                                                                          A
             capture and transmission.                                                                Descriptions for additional information.
4.25.24.5    ISO 7816 Smart Card standards for contact smart cards.                                   Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.24.6    ISO 14443A and Mifare Smart Card standards for contactless smart                         Please refer to the Technical Specifications
                                                                                          A
             cards.                                                                                   Descriptions for additional information.
4.25.24.7    Use PKCS#11 or PC/SC for integration of smart cards and                                  Please refer to the Technical Specifications
                                                                                          A
             host/reader-side applications.                                                           Descriptions for additional information.
4.25.24.8    Speaker Verification API (SVAPI).                                                        Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.24.9    Human Authentication API version 2.0 (HA-API).                                           Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.24.10   Use Public Key/Private Key technology for authentication when digital                    Please refer to the Technical Specifications
                                                                                          A
             signatures are required.                                                                 Descriptions for additional information.
4.25.24.11   Avoid proprietary smart card reader-side APIs.                                           Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
             Security Standards for E-Commerce.                                                       Please refer to the Technical Specifications
                                                                                                      Descriptions for additional information.
4.25.25      Systems Management Chapter: Access Control:                                              Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.25.1    Place Internet application and access services on the DMZ or proxied                     Please refer to the Technical Specifications
                                                                                          A
             from the DMZ.                                                                            Descriptions for additional information.
4.25.25.2    Secure transmission of data where appropriate.                                           Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.
4.25.25.3    Secure Sockets Layer version 3 (SSLv3).                                                  Please refer to the Technical Specifications
                                                                                          A
                                                                                                      Descriptions for additional information.

                                                                                      Page 21 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                        Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                Availability                                                    tion Score             Score
                                                                                          Rating

4.25.25.4   IP Protocol security extension (IPsec).                                                      Please refer to the Technical Specifications
                                                                                             A
                                                                                                         Descriptions for additional information.
4.25.25.5   Cryptography must be based on open standards.                                                Please refer to the Technical Specifications
                                                                                             A
                                                                                                         Descriptions for additional information.
4.25.25.6   Use S/MIME version 3 for securing email communications.                                      Please refer to the Technical Specifications
                                                                                             A
                                                                                                         Descriptions for additional information.
4.25.26     SECURITY CAPABILITY STANDARDS TABLE                                                          Please refer to the Technical Specifications
                                                                                                         Descriptions for additional information.
4.25.26.1   Control user access to vendors software modules by a single login                            Please refer to the Technical Specifications
                                                                                             A
            password, id and role-based authentication.                                                  Descriptions for additional information.
4.25.26.2   Archive access and violation logs                                                            Please refer to the Technical Specifications
                                                                                             A
                                                                                                         Descriptions for additional information.
4.25.26.3   Permit custom developed applications to be tied to the standard                              Please refer to the Technical Specifications
                                                                                             A
            application security.                                                                        Descriptions for additional information.
4.24.27     Support security profiles for users or multiple groups of users which                        Please refer to the Technical Specifications
            control:                                                                                     Descriptions for additional information.
4.24.27.1   Which modules including integrated third party applications and                              Please refer to the Technical Specifications
                                                                                             A
            functions can be accessed                                                                    Descriptions for additional information.
4.24.27.2   What tables can be read, changed, created, or deleted by a particular                        Please refer to the Technical Specifications
                                                                                             A
            user or group of users                                                                       Descriptions for additional information.
4.24.27.3   What data within tables can be read, changed, created, or deleted, by                        Please refer to the Technical Specifications
                                                                                             A
            that particular user or group of users                                                       Descriptions for additional information.
4.25.28     Detect a specific number of unsuccessful attempts and prevent                                Please refer to the Technical Specifications
            further access until a system administrator has verified that the user is        A           Descriptions for additional information.
            authorized to enter the system.
            ADDITIONAL TECHNICAL REQUIREMENTS : Year 2000                                                Please refer to the Technical Specifications
                                                                                                         Descriptions for additional information.
4.25.29     The software must perform fault-free in the processing of date and                           Please refer to the Technical Specifications
            date-related data (including, but not limited to, calculating, comparing,                    Descriptions for additional information.
            and sequencing) by all hardware, telecommunications, and software
            products delivered under this contract/procurement, individually and
                                                                                             A
            in combination, upon installation. Fault-free performance includes the
            manipulation of this data with dates prior to, through, and beyond
            January 1, 2000, and shall be transparent to the user .

4.25.30     Hardware, telecommunications, and software products, individually                            Please refer to the Technical Specifications
            and in combination, shall successfully transition into the year 2000                         Descriptions for additional information.
            with the correct system date, without human intervention, including
                                                                                             A
            leap year calculations. Hardware and software products, individually
            and in combination, shall also provide correct results when moving
            forward or backward in time across the year 2000.
            ADDITIONAL TECHNICAL REQUIREMENTS PART TWO




                                                                                         Page 22 of 23
  Sec. 4.   North Carolina Community College System -Technology Specs
            for RFP
   Item                          Item Description                                        Vendor                            Vendor Reference               Evalua- Raw Score   Extended
  Number                                                                                Availability                                                    tion Score             Score
                                                                                          Rating

4.25.31     The software must perform fault-free in the processing of date and                           Please refer to the Technical Specifications
            date-related data (including, but not limited to, calculating, comparing,                    Descriptions for additional information.
            and sequencing) by all hardware, telecommunications, and software
            products delivered under this contract/procurement, individually and
                                                                                             A
            in combination, upon installation. Fault-free performance includes the
            manipulation of this data with dates prior to, through, and beyond
            January 1, 2000, and shall be transparent to the user.




                                                                                         Page 23 of 23

								
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