Accor professions guide Night audit (mf) by kellena99

VIEWS: 23 PAGES: 2

									Accor professions guide: Night audit (m/f)




What exactly does my mission involve?
    Welcome the customer personally and warmly, handle the arrival and departure procedures
    Respond to various customer demands
    Handle invoicing and payment and abide by the brand’s commercial offers
    Carry out the day’s opening and closing operations
    Depending on the structure set up the breakfast and clean common areas
    Write a report of the night’s activities and incidents and leave instructions for the day team


This profession exists…
in Group hotels all over the world.



Personality | Activities | Qualifications/Experience | Progression

At ease with people
Sense of service
Open minded and Reactive
Adaptable
Autonomous
Diplomatic and self controlled
Organised

Welcome, inform and assist the customer
Answer different customer demands
Check-in, invoicing and cash operations
Communicate in English
Manage and close customer accounts
Take reservations (depending on the hotel)
Commercialise hotel products
Communicate on the telephone and in person

Vocational training in Hospitality / Reception
Fluent English (another language is appreciated)
Knowledge of desktop applications
First experience in a profession involving customer contact

Head Receptionist (m/f)
Reception Team Leader (m/f)
Head of Reception (m/f) (after experience)
Assistant room’s division manager (m/f)
A group hotel of another brand or with higher capacity
International mobility

								
To top