Webmasters tutorial

NatPort 1.1 Webmasters Tutorial Tutorial for the national portals software package v1.1 1 NatPort 1.1 Webmasters Tutorial Tutorial for the national portals software package v1.1 .................................. 1 1. Introducing Natport .................................................................................................... 3 2. Installing Natport ....................................................................................................... 4 3. How to manage your Zope portal and what you will find back stage ....................... 6 Folders and their files .......................................................................................................................... 6 Zope How to: Create and make a simple edit in a page ....................................................................... 7 Bugs that we know of at this stage ...................................................................................................... 7 4. Look-and-feel related tasks: ....................................................................................... 8 Change the title of your portal ............................................................................................................. 8 Change the Look and Feel ................................................................................................................... 8 Change the background picture of your portal..................................................................................... 8 Logos on your portal ............................................................................................................................ 8 5. The Calendar of events ............................................................................................ 10 Take away the calendar of events ...................................................................................................... 10 6. How to create a new channel on your portal............................................................ 11 How to pickup a new remote channel for this portal ......................................................................... 14 7. Customise the front page ......................................................................................... 15 Usage ................................................................................................................................................. 15 Administration ................................................................................................................................... 15 8. Mail .......................................................................................................................... 16 9. Newsletters management ......................................................................................... 16 Usage ................................................................................................................................................. 16 Administration ................................................................................................................................... 16 10. How you can organise contributors ....................................................................... 16 11. Give approval to new items ................................................................................... 17 12. Deleting items on the portal ................................................................................... 17 13. Ask EEA for help ................................................................................................... 17 2 NatPort 1.1 1. Introducing Natport Webmasters Tutorial Natport (National Portal toolkit) is a software package to be used by EEA member states and their partners (NFP, NRC etc) and EEA to meet current requests from several stakeholders to countries to develop portals for related environmental issues (EIONET, Ĺrhus, INFOTERRA, Sustainable dev.,CBD etc). When installing the tool on your server a portal template comes out right from the box. The webmaster then has the possibility to adopt and adjust the look-and-feel in a very wide manner by using the two templates (skins) that are provided. The toolkit supports event calendar, syndicated news channels, personalization, newsletter and skinning. Event calendar RSS / RDF Channels Natport key features:  Newsletter  Feedback form  My Portal (personalization) 1 2  RSS / RDF Channels  easy-to-use administrative services  event calendar  integrated search engine  Movie player (multimedia) 3  use of CSS 4  skins supported 1 2 3 Rich Site Summary Resource Description Framework Cascading Style Sheet 4 set of properties like fonts, colors, borders, ... 3 NatPort 1.1 Webmasters Tutorial 2. Installing Natport Natport is a Zope product. It takes over the frontpage, so be careful if you want to install it on an existing website. Otherwise, first install Zope 2.3.3 or higher. Then download Natport source code v. 1.1 (728 kB) and follow the instructions. The supported OS platforms are the same as for ZOPE, ie UNIX and LINUX, WIN NT/2000 and even WIN9X. 1. Install Zope 2.3.3 or higher (Python version 1.5.2) 2. Place the following files in the 'Import' folder of your Zope installation:     YihawDirectory.zexp ZCalendar.zexp MoviePlayer.zexp ZNatport.zexp You will find all this products on the Natport CD. Important notice: the YihawDirectory product is based on the EIONET YihawDirectory, but the one you will find in the Natport installation kit contains several modifications in order to support the facilities provided by this portal. 3. Open a browser and type 'http://yourwebsite/manage' to enter the Zope's console. Logg on as Manager (a user with Manager role). Click on the 'Control Panel'; in 'Control Panel', select 'Product Management'. In here, press the 'Import/Export' button and type 'YihawDirectory.zexp'in the 'Import file name' field. Then press the 'Import' button. You have imported the Zope YihawDirectory product! Repeat the algorithm for the other products: ZCalendar, MoviePlayer and ZNatport. Note: remember to import all those in the Control Panel; when typing the names, remember Zope is case senzitive. 4. Unpack the RDFSummary-1.5.tgz file and place the 'RDFSummary' folder inside it at the exact path you will find it when unpacking: /lib/python/Products/ if you are working in Linux or \lib\python\Products\ if your are working in an Windows environment. 5. Place the 'webchecker.py' file from the Natport kit in the 'Extensions' folder of your Zope installation. 6. Restart your Zope server. Go in 'Control Panel' - you will find five new products listed here:  RDFSummary (Installed product RDFSummary (RDFSummary-1.4))  YihawDirectory (Yahoo!-Inspired Hierarchially Arranged Web Directory 1.1)  MoviePlayer (Movie Player for Zope (version 1.0))  ZCalendar (Calendar of events)  ZNatport (National Portals Prototype) 4 NatPort 1.1 Webmasters Tutorial 7. Go into the Root folder of Zope Console (http://yourwebsite/manage) and select 'National portal' from the 'Select type to add...' list placed on the top right side. Follow the steps and enter the required parameters. (title, logo, mailhost, etc.) At the end you will obtain a template for your portal, similar with the one you can find at: http://natport.eionet.eu.int Important notice: a. because of the problems that Zope's ZCalendar has with the moving of the objects, you may need to run after the installation the DTML Method from the Calendar object (from the Root folder) called 'update_me'. 'Run' it means edit it and clicking the 'View' tab from the Zope Console. b. your computer must be connected to Internet for the RSS and RDF channels from remote sites to display. 8. Make a script with the following content: lynx -auth=lili:washere -source http://yourwebsite/manage_channels/update_all_channels >/dev/null and place it in your cron file to run at an interval of your choose (e.g. once a day); this will update all the external RDF and RSS channel from your portal on regular basis (at the interval you chose). 9. Make a script with the following content: lynx -auth=lili:washere -source http://natport.eionet.eu.int/services/Email/send_newsletters >/dev/null and place it in your cron file to run at an interval of your choose (e.g. once a week); this will send e-mail notifications to users that subscribed your newsletter. 5 NatPort 1.1 Webmasters Tutorial 3. How to manage your Zope portal and what you will find back stage Type in manage after the address to the portal in the address field of your browser and log in as manager. You will now find yourself in the Zope management console. To the left you can see the folders and subfolders of your portal. To the right there are files and subfolders. Just like in the MS Explorer. So what do the different folders hold and what do the files do? Folders and their files The root folder holds both subfolders and files. Most files here are used for the display of the channels on portal pages. To ensure that the look-and-feel on the screen of the portal is consistent we make use of cascading style sheets, CSS-files. Those files holds information on how to present different types of texts etc. The main file of the portal is the index_html file. It consists of information on how to display the local or remote channels. The file loops and displayes a list of sections, one section per channel. In the beginning of the index_html file there is an include call to the file standard_html_header which holds information about the style sheet etc. At the end of the index_html file there is a similar call to the standard_html_footer. Also you find the standard_error_message file which is used when something goes wrong within Zope. These 4 files are part of the Zope standard file setup. The portal makes use of the YihawDirectory product elements (EEA development for the portal toolkit (PTK)); the version your are using comes with the installation kit and it is a modified one, in order to support additional features. In the Channels folder you will find one subfolder per channel (local or remote) containing the contents of the channels on this portal. There are also some files (Zope DTML Methods) around to steer the services for displaying, editing and deleting channel items. The Events folder also holds the files containing the contents of the events. The Zope object chosen to support events is Yihaw Event Item, an additional ZClass included in YihawDirectory. DTML Methods steer the services for displaying, editing and deleting events items. The Movie folder contains files for the administration of videoclips on the portal. The videoclips themselves should be stored on a separate server because of their size. You will also need a separate video transmitting server for the video files. In the Search folder are a few files for the simple search service in the portal. It is a free text search tool. The Global EIONET search service will be introduced later as a separate add-on. In the acl_users folder it is possible manage different users and their different levels of access. The channels_archive folder is the archive for all channel items that has been picked up from different other portals on the net. The folder also contain one yihaw file to steer portal activities. The two images folders are the repositories for all pictures used by the portal. The manage_channels folder contains files to control the remote channels that are shown on this portal. The services folder contains subfolders for different portal functionalities but directly in the services folder there are also a few html objects mainly containing submenues. With regard to the subfolders: 6 NatPort 1.1 Webmasters Tutorial First, all channels that are produced by this portal have a subfolder. Second the calendar of events, the movies and personalisation services have one subfolder each. Third, there are folders for the services routines for the Check Broken Links, Newsletter and for the Feedback features. These tutorial pages also have a separate subfolder here. Zope How to: Create and make a simple edit in a page New file Log in as manager and add manage to the URL of your portal in your browsers location field. It will take you into ZOPE management. To add a new file you just move to the folder where you want to create the file. To the upper right in the right hand frame you can see a text field and a "Add" button. Choose the option "DTML Document" and press the add button. You will be prompted to give the new document an ID and a title. Please note that the ID must be a single word like "my_test_document". No spaces are allowed. The "title" may look as you wish. There is also a possibility to upload your premade file from somewhere else. Edit in the file You should use HTML code in the file. It is also possible to use the ZOPE scripting language. (For learning the ZOPE scripting language there is a special tutorial available at http://www.zope.org). After having made your changes, press the "Save Changes" button. Check your editing by clicking the "view" tab on top of the frame. If there is any error you will se the error page. Bugs that we know of at this stage 1. When news items from a channel are displayed they should be shown in reverse chronological order. Sometimes, when looping an RDF Summary object, it doesn't happen. 7 NatPort 1.1 4. Look-and-feel related tasks: Change the title of your portal Webmasters Tutorial Type in manage after the address to the portal in the address field of your browser and log in as manager. Then go to the root directory and enter the 'Properties' tab on top of the right frame. There it is possible to change some major settings like site-title and subtitle. Change, save and go back to the portal pages. Change the Look and Feel There are many small things that could be tuned. Here a is a list you may want to consider: Background colour, background image, font colors, colors of the bars, font size, font types, logos, rearrangement of channels layout. Most of these changes can be made in the Appearence user-oriented webpage (accessible from the 'Appearance' button or link) that gives you direct access to the style sheets. This page was created to allow less-advanced Zope Webmasters to modify their portal display without having to learn about the Zope management console. However a few comments on changing the colors of the bars perhaps needs extra attention. In the Neutral skin in the file 'neutral_html_header' you'll find the horisontal bars after the display of the logos in the logo area section. They are part of the main table setup, the first two table rows. You'll find a comment in the file 'neutral_html_header' to guide you here. In the 'standard_html_header' file you can find some comments on where to change the colors of the background colours in the channel boxes as well as their background colours for the headers according with the type of skin you are using. There are possibilities here to change both for the 'EIONET' and 'Neutral' skins; of course, you can add code here to support your future skins or to modify these ones. If you wish to keep the 'EIONET skin' but change colour settings etc slightly in order to create a more specific country look for your portal, please first contact the EEA. The EEA can advise you on this matter and will be happy to assist. Change the background picture of your portal Type in manage after the address to the portal in the address field of your browser and log in as manager. First you need a new picture. You can upload it as an image in the images folder. Second, open the file called 'eionet_html_header'. Change to the name of the background image file in the body-section, then save the eionet_html_header file. Third, open the neutral_css_html file and change the name of the background image (2nd row in the file), save the file and go back to the portal pages. Logos on your portal There are spaces reserved for different logos in the layout templates. In the 'neutral skin' there is by default room for two logos and in the 'EIONET skin' for one logo. After you have logged in from one of the portal pages (the Manage button or the Login link) as a manager of the portal the 'Appearance' tab or button will be shown. Under this page you can easily change the logos in the default positions. 8 NatPort 1.1 Webmasters Tutorial However, it might be needed to put in more logos and even put in the text based name of the portal in the 'Neutral skin' top area. You may find it useful to follow this recipie to make changes in the appearence. For the 'EIONET skin', you can in the root directory find the 'eionet_html_header' file. Inside it you can find some comments on where to put in more logos. It is also possible, if you have a short portal title, to shorten a bit the table cell for the title thus adding space for still more logos. For the 'Neutral skin', you can find the 'neutral_html_header' file in the root directory . Inside it you can find a special 'logos section'. Within this space you may find it useful to add more logo images or exchange the right hand logo with the name of your portal. As a matter of fact there is even a proposal in a file redy for you to examine. It is called 'neutral_html_header_alter_1'. If you want to have a look you just edit in the 'Standard Html Header' file and change the call for the neutral skin file from 'dtml-var neutral_html_header' to 'dtml-var neutral_html_header_alter_1'. 9 NatPort 1.1 5. The Calendar of events Webmasters Tutorial Type in manage after the address to the portal in the address field of your browser and log in as manager. Then go to the root directory and open the eventcalendar object. To change the look-and-feel of the calendar on the screen open the Design properties tab on top of the page. However, you will need to create your own skin (skin = set of properties like fonts, colors, borders, ...) for the eventcalendar, by modifying an old one or by creating a fresh one. To do this, go in Control Panel of Zope, enter the ZCalendar product, go in the calendar ZClass and edit the change_calskins method. Define here as many skins as you want and name them (you already have 3 models - normal, classic and modern). Attach a calendar skin to a portal skin by editing the method change_skins from the root folder. For example, the EIONET portal skin contains an Event calendar with a modern skin. Inside this tab there are many different things to tune. If you just will play around, don't forget to copy the original settings! Take away the calendar of events Type in manage after the address to the portal in the address field of your browser and log in as manager. Then go to the root directory. If you are using the Neutral skin please open the file neutral_html_header. In there you can find a section called the calendar section. In order not to show the calendar you may comment it out by using the DTML tag What is in between is commented out. If the EIONET skin is used you should locate the file "eionet_html_footer" and open it. In the beginning of the file you may locate the calendar section. If you comment it out with the tags mentioned above it will not be shown. In order to take away all the calendar related items you could try to carefully delete calender files and directories. However, we propose that you keep them there just in case. And besides it is safer. You may delete something that is needed for other purposes as well. 10 NatPort 1.1 6. How to create a new channel on your portal Webmasters Tutorial 0. Establish the features your item will have: a title, a picture, an abstract, a link, ... Create an appropriate Yihaw object that has these king of properties or choose an already existing one. Note: you don't have to use the YihawProduct as class for your item, but it is advised to do so because of the suitable features this product has (support for the approval process, a base class containing some base elements, ...) Should you choose Yihaw, please read the Readme file. This will also guide you to create new types of Yihaw objects. In addition to the standard YihawDirectory features, new ones have been added to support for example the preview page of a submission (so the user knows how the item will look like) and some others for the upload of pictures or to redirect the constructor in a special portal page rather then in the Zope Console. That's why you should first analyse the existing code and duplicate the neccessary methods - like preview_posting, ...; make sure you have installed the modified version of Yihaw instead of an official one from the EIONET portal. 1. Make a copy of the folder channel_zero and rename the new folder with a suitable name. In following the name is called 'your_choice'. Then open the file called yihaw_news_archive in your new channel directory and edit it like this: - Change the 'channel_zero' string in: "This document lists by date the channel_zero items ..." to the 'your_choice'. - Change the "channel_zero.objectValues('Yihaw News Item') ..." to "your_choice.objectValues('your type of Yihaw object') ..." Do the same for the methods 'update_yihaw_news' and 'natport_headlines.rdf'. 2. Make a copy of the file 'channel_zero_onfront' in the root folder and rename it to 'your_choice_onfront'. Then open the file and edit it like this: - Change 'channel_zero_meta_types' to 'your_choice_meta_type' (three occurences in the file) - Change '"Channels.channel_zero.objectValues ...' to Channels.your_choice.objectValues .... - Change 'number_of_channel_zero_items_to_display' to number_of_your_choice_items_to_display' (three occurences in the file). 3. Click on the channels folder in the left frame. - Open the 'Properties' page (top of right window), and add a new property like this: -- set name: number_of_your_choice_items_to_display -- set value: set type to integer and fill in 5. Save your changes. - copy the file inbox_channel_zero_execute, rename the copy to inbox_your_choice_execute - copy the file inbox_channel_zero_html, rename the copy to inbox_your_choice_html - edit the inbox_your_choice_execute file: change 'dtml-with channel_zero' to 'dtml-with your_choice' - open the file inbox_your_choice_html and change the title to 'Pending channel zero items' and edit in the first text row '(not yet approved) channel zero items that' ... to '(not yet approved) your choice items that' ... and in the dtml-in tag change 'channel_zero.objectValues('Yihaw News Item')' to 'your_choice.objectValues('your type of Yihaw object')' 4. Click on the services folder in the left frame. Make a copy of the Channel_zero_admin directory. Rename the copy to 'your_choice_admin'. Click on your new folder and the 'Properties' tab on top of the right page. Change the title to 'your_choice' services. Next: 11 NatPort 1.1 Webmasters Tutorial - Open the index_html file in this folder. Click on the 'Properties' tab and change the id to: 'your_choice' submission form. - The file also contain two addresses that need to be adjusted: -- In 'BASE0>/Channels/channel_zero/YihawNewsItem_factory/add_YihawNews' a change is needed to 'BASE0>/Channels/your_choice/YourYihawObject_factory/Your_Yihaw_Object_constructor -- In 'BASE0>/services/Channel_zero_admin/previewPosting_html' a change is needed to 'BASE0>/services/your_choice_admin/previewPosting_html Please note that the characters in the addresses are case sensitive. Next: In the services/your_choice_admin folder, rename the file delete channel_zero_html file to delete 'your_choice'_html. Then open the file and change the title to Delete 'your_choice' form. The file itself needs some adjustments: - The form statement on the 2nd row, change: delete_channel_zero_execute to delete_your_choice_execute - Further down change 'Channels.channel_zero.objectValues' to 'Channels.your_choice.objectValues' Next: In the services/your_choice_admin folder, rename the file delete_channel_zero_execute file to delete_your_choice_execute. - In the file, the first row, please change 'Channels.channel_zero.objectValues ...' to 'Channels.your_choice.objectValues ...' Next: Also in the services/your_choice_admin folder, open th file previewPosting_html and change the title to Preview your_choice item before submission In the file please change the string 'services.Channel_zero_admin' to 'services.Channel_your_choice_admin'. Also change img src="/services/Channel_zero_admin/temporaryImage" to img src="/services/your_choice_admin/temporaryImage" 5. In the roots Channels folder please open the Settings folder and make a copy and rename two files: - channel_zero_settings_html, copy and rename it to your_choice_settings_html, open it and change the title to 'Manage your_choice items' - channel_zero_settings_execute, copy and rename it to your_choice_settings_execute. In the file your_choice_settings_html please exchange in the form tag the action from ' action="headlines_settings_execute" method="post" ' to ' action="your_choice_settings_execute" method="post" ' A few lines down, please change 'Edit channel_zero items' to 'Edit your_choice items'. Also change this string 'value="&dtml-number_of_channel_zero_to_display' to value="&dtmlnumber_of_your_choice_to_display Please open the file your_choice_settings_execute and change in the dtml-call tag the expression 'number_of_channel_zero_to_display' to 'number_of_your_choice_to_display'. 6. Now we just have to adjust a few menues and the main page before we are through. - In the services directory please open the file index_html. In this file we need to add the channel so we can reach all the services. Please follow the instructions in the comments within the file. - In the services directory please open the file inbox_html. In this file we need to add the channel so we can open the basket of approval. Please follow the instructions in the comments within the file. 12 NatPort 1.1 Webmasters Tutorial 7. Fixing the main page. Please open the index_html in the root folder. This file loops a list of sections, one section per channel. For every item of the list the following elements must be specified: - a title - the Zope method that displayes the box - usually loops the latest items and displayes them - the path to the Zope method that for editing the preferences if any - leave blank if none - the path to the Zope method that displayes the archive if any - leave blank if none - the width and height of the pop-up 'Edit' window We need now to create an item for your channel, following the model of existing ones: E.g. dtml-call "REQUEST.set('Your choice',[('Your choice', 'your_choice_onfront', '/Channels/Settings/your_choice_settings_html', '/Channels/your_choice/yihaw_news_archive', '400', '200')])" It will then be automatically looped and displayed on the front page. The very last thing: - Go to the root folder and click on the "Properties" tab on top in the right frame. To the right of the tick box for "boxes" please add a line for the channel you have created without underscore token: "your choice". Tick the boxes-box and save. Congratulations to your new channel! Just start to use it. 13 NatPort 1.1 How to pickup a new remote channel for this portal Webmasters Tutorial First, login on your portal as administrator. In the channels box you see a list of available channels. Click on the "edit" button in this box. It will bring up a pop-up frame where you can edit which channels to show on the portal. At the bottom you can put information in two text boxes. Insert the URL to the channel you want to add. Also add proxy server information. If you are not using a proxyserver let the field be empty. Just save by clicking on the "add news channel"-button. Edit remote channels pop-up frame The next time you click on the edit button the new channel will show up in the gross list of available channels. Just tick the "show"-box for the new channel and save your settings and you are done. 14 NatPort 1.1 7. Customise the front page Usage Webmasters Tutorial Click the My portal link or button from every page of your portal. You will see a list of the topics published on the front page in specialised boxes. At the first use of this feature, all the boxes will be checked, since you have no cookies set on your computer and the default list of topics set by the Webmaster is used. Two types of operations are available here:   Selection of the topics the user want to see the latest items from The order in which these are shown. Make your selection and click Save changes for the first operation, or click Reorder and choose the order of the boxes. When returning on the initial page, click Save changes to execute both of the customisation operations. This feature is based on cookies, so the browser you are using must support them in order to be able to beneficiate from personalisation. Administration The default list of topics is taken from the boxes property of the Root folder. This property is created at installation time and can be modified by the Webmaster at a later time. Basically, an ordered list of topics is created in a cookie, list read by the index_html method from the Root folder in order to create the boxes from the first page. For every box, the Webmaster must specify in index_html the method used to display the latest items and (if any) additional features available - an archive of old items, some Edit preferences window, etc. The pages handling these operations can be found in the /services/MyNatport folder. Edit them and modify their behavior from here if you like. 15 NatPort 1.1 8. Mail Webmasters Tutorial Zope, by itself, cannot deliver e-mails directly (we are talking about mail leaving this machine); so you need to know which host will help you in delivering mail: localhost (that is, there is an already installed mail daemon on this machine and it accepts mail relaying requests coming from local); another machine on the network, which accepts to forward mails coming from your IP (an external mail relay) Example: 192.168.21.69 9. Newsletters management Usage Select the Newsletter link or button from any portal page. If you are a new user, register your data and choose the topics you want to receive e-mail notifications in case of changes. Click the Subscribe button at the end. You will receive a validation e-mail to activate your account. Click on the link from the e-mail and your account is activated. For the already resistered users, they are able to change the list of topics previously choosed. In order to enter their profile, they should type the e-mail address and the chosen password. Modify the list of topics and click Modify. E-mail notifications at regular basys will be sent to all subscribers if something new was published in the chosen channels (topics). Administration The web forms for the newsletter administration can be found in the /services/Email folder from the portal. Also here there is the method send_newsletters that gathers information about the registered users and their profiles and send notifications to them; it is called by a script from the operation system at regular basys. It shouldn't be run manually. For every registered user, a new Yihaw Contact object is created after some checks (valid email address) - see the add_YihawContact method from the YihawDirectory product delivered in the installation kit. These are kept in the Contacts folder. 10. How you can organise contributors We assume you are working in a rather large organisation and that some people in it are eager to send you contributions to put into the channels and in the calendar of events. You will want to restrict the permission to submit information to a group of designated users, in order to prevent security problems (not so well-intentioned people might upload massive quantities of data just to overload your portal). That's why content contributors have to have a special role defined for them with access rights less than managers, but higher then the Anonymous user. For more information about these, please consult Chapter 6: Users and Security. However, from the installation of this package, a Contributor role is created. You just have to define the proper users for it. Should you decide to create several levels of authentication beside the existing ones, copy the example of the Contributor: give it the neccessary permissions (i.e. you want the users using this authentication to upload pictures into the portal - check the Add Documents, 16 NatPort 1.1 Webmasters Tutorial Images, and Files permission). Another matter you should think about is where these users will have to have additional access; let's say they will be able to upload news items in the folder News - then give the corresponding role the neccesary permissions only here, not on the root folder. As contributor, you may upload information into the portal, but it will not be immediatly published; instead, they will remain pending and listed in the basket of approvals that is administrated by the portal manager. A manager may review the information, edit and modify some parts of it and approve or delete it at the end. The portal package also gives the possibilties for your contributors to submit data both from outside and inside your local area network. 11. Give approval to new items First you have to log in using an user with Manager role. Then in the Services menu you will find a list of the features on your portal that contains baskets of approvals. Click on this link. As a manager you can review the pending uploads of the different services available, including the event calendar. You have the possibility to edit the items and modify any of their properties (texts, title, links, pictures, ...) if needed. At the end, approve or reject (delete) the item. In practical terms it just to tick in the approve or delete boxes or to click on the edit button. 12. Deleting items on the portal Log in as a manager of the portal. In the services menu you will find some links to friendly user-oriented forms that will help you delete items in your local channels and in your calendar of events. Choose the approriate link. This will take you to the archive for that service. You may tick the items to remove. Be careful! Once you click the delete button the ticket items are gone. There is no confirmation question popping up. After you are ready, go back to the portal pages. 13. Ask EEA for help If you are an EIONET partner and there is a problem you can not solve easily you may ask the EEA ITS services for help. EEA can provide you with hints to get started again. Email to Ebbe Kvist@eea.eu.int 17