ShoreTel ShorePhone IP 212k Quick Reference

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					    ShoreTel 212k IP Phone Quick Reference
    PHONE OPERATION                                                                                                    OFFICE ANYWHERE CODES
    Place Calls                                                                                                        Transfer a call                                       * * + destination + # #
        Use the Speakerphone or a Headset                                       or            + ext.                   Conference a call                                     * * + destination + * *
                                                                 Directory

        Use the Directory                                                       +         +       + #                  Hold a call                                           * *
                                                                Conference
                                                                                                                       Hang up                                                #     #
        Make a Conference Call                                                  + ext.
                                                                 Intercom                                              Access other star codes                                * * + (star code from below)
        Use the Intercom                                                         + ext.
                                                                  Redial
        Redial and Check Missed Calls                                           +        + #
                                                                                                                       QUICK REFERENCE OF COMMON STAR CODES
        Dial Paging Extension                                   number provided by administrator
                                                                                                                       Park a call                                            *    1      1
                                                                                                                                                                                              + ext.
    Answer Calls                                                lift handset or                   or                   UnPark a call                                          *    1      2   + ext.
                                                                 Transfer
                                                                                                                                                                                   1
        Divert a Call                                                           + ext.                                 Pick Up a Remote Extension                             *           3   + ext.
                                                                  Options
                                                                                                                                                                                   1
        Select a Ring Tone                                                      + password + # +            (3) + #    Pick Up the Night Bell                                 *           4   + ext.
                                                                                                                                                                                    1
        Adjust Handset, Headset,                                                                                       Use the Intercom                                       *           5   + ext.
                                                                                                                                                                                   1
       or Speakerphone Volume                                               to select
                                                                                                                       Barge In                                               *           6   + ext.
                                                                                                                                                                                   1
                                                                                                                       Silent Monitor                                         *           7   + ext.
                                                                                                                                                                                    1
                                                                                                                       Toggle the Hunt Group Status                           *           8   + HG ext.
        Answer Call Waiting                                     select appropriate call key
                                                                                                                                                                                   1
                                                                                                                       Whisper Page                                           *           9   + ext.
    Interact with Calls                                                                                                                                                      Voice Mail
                                                                                                                       Change CHM and Forwarding                                          + password +    #   +   7   2

        Mute a Call                                                                                                                                                          Voice Mail

                                                                     Hold
                                                                                                                       Change Extension Assignment                                        + password +    #   +   7   3   1

        Place a Call On or Off Hold                                                                                    Unassign Extension Assignment
                                                                                                                                                                             Voice Mail
                                                                                                                                                                                          + password +    #   +   7   3   2
                                                                 Transfer
                                                                                                                                                                             Voice Mail
        Transfer a Call                                                         + ext.                                 Assign Extension to External Number                                + password +    #   +   7   3   3


        Join Calls                                                          +        (2) + #

        Park Calls                                              lift handset +                  + #                    TROUBLESHOOTING

        Unpark Calls                                                        +        (3) + # + ext. + #                View Phone Information                                       + I-N-F-O + #
                                                                 Options
        Change Call Handling Mode                                               + password + # + # + next + #
                                                                                                                       Reboot Your Phone                                               + R-E-S-E-T + #
                                                                Options
    Log In and Out of Workgroups                                             + password + #            +   to select

    Adjust the Display Contrast                                press and hold                   +I-N-F-O+ # + Con-/+   Note: For additional details on the information contained in this Quick Reference card, please
                                                                                                                       consult the 212k User Guide.


    VOICE MAIL
                                                                Voice Mail
    Log Into the Main Menu                                                      + password + #

    Log In from Another Extension                                #      #       + ext. + password + #
    Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.



ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333                    www.shoretel.com
PN 800-1055-03
    ShoreTel 212k IP Phone Quick Reference
                                                                                                                   GUIDE TO STATUS ICONS
    Function Keys                        Function Keys                                                             ShoreTel IP 212k Idle Interface                   ShoreTel IP 212k Outbound Call
    Perform core                         Overlay
    telephony functions                  Vinyl overlay imprint-
    (Voice Mail, Transfer,               ed with international                                                                             Time and date
    Options, Conference,                 symbols.                                                                                                                                           Receiving
    Directory, Intercom,                                                                                                                    User's name                                     party's name
                                                            Menu Key              Indicator LED
    Redial, Hold)                                                                 Flashing light alerts the                                 Note: Time, date
                                                                                  user to incoming calls and                                and user name scroll
    Handset with                                            Select Key            unheard voice messages.                                   across upper two
    Finger Rest                                                                                                                             lines to display full
                                                                                   LCD Display                                              name of phone,
   Speaker                                                                         79 x 134 pixels, monochrome                              user's Call Handling
   Delivers                                                                                                                                 Mode status, and
   high-quality                                                                                                                             Workgroup Agent
   wideband                                                                        Custom Keys
                                                                                                                                            status.
   sound.                                                                          12 custom keys with tri-color
                                                                                   indicators can be configured
                                                                                   as call appearance keys,
                                                                                   monitored extensions, line
                                                                                   appearances, or programmed
                                                                                   keys.




    Handset       Headset jack          Dial Pad                       Microphone
    jack
                                                     Audio Control Keys
                                                     Volume button controls handset, headset, speaker,
                                                     and ring volume. Mute, Speaker, and Headset keys
                                                                                                                                                  Sample Custom
                                                     become illuminated when functions are active.
                                                                                                                                                  Key Labels
                                                                                                                                                  (These may
     Note: You can connect a supported headset into the 212k IP Phone by plugging the headset into                                                appear different
     the headset jack at the left corner of the phone chassis. Contact your system administrator for details.                                     on your phone.)




                                                                                                                   Main Display
   GUIDE TO LEDS
   Your ShoreTel 212k IP phone also provides color cues to help you determine the operational status.                    Unheard Voice Messages
   Note that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
                                                                                                                         Missed Calls
      Steady Green - in use by you
      Blinking Green - (Slow blink: 1s on/1s off) incoming call                                                          Logged Into Workgroup
      Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
                                                                                                                         Logged Into Workgroup, In Wrap-Up
      Steady Orange - extension’s call handling mode set to Do Not Disturb
      Steady Red - in use by other party (applies to BCA and Extension Monitor)                                          Logged Out of Workgroup




ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333                    www.shoretel.com
PN 800-1055-03