Professional Certiﬁcate in
Public Sector &
An intensive program designed to equip you with the skills and core
competencies to develop and execute action-oriented marketing
strategies for the public and non-proﬁt sectors.
10 days over 6 months
January 20 – June 18, 2010
Professional Certiﬁcate in Public Message from the Program Directors
Sector & Non-Proﬁt Marketing
Managers in the public and non-proﬁt sectors operate
under different constraints than the private sector and
There is a rising need for highly skilled marketing are largely unprepared for the marketing challenges
professionals in the public and non-proﬁt sectors they face. Traditional, commercial marketing education
to effectively bring their organization’s products, programs are of limited value as they don’t address the
services and messages to the marketplace. unique needs of these sectors.
The Professional Certiﬁcate in Public Sector and The Professional Certiﬁcate in Public Sector and
Non-Proﬁt Marketing provides the information, Non-Proﬁt Marketing is geared speciﬁcally to the unique
tools and solutions that are critical for marketers needs of government and non-proﬁt sectors.
in these sectors to excel in their positions.
Our seminar leaders are top professionals with extensive
This program engages participants in a rich experience in managing public sector and non-proﬁt
learning environment that reinforces theory with marketing programs and apply real-world experiences
practical, real-life examples based on the to their teaching.
extensive experience of our instructors.
This program is intensive and rigorous, respecting that
Why You Should Attend time away from your job needs to bring concrete results
• Develop an action-oriented, strategic once back at the ofﬁce.
marketing plan for your organization.
We encourage you to learn more about this hallmark
• Gain the skills and expertise to assume program.
more senior positions and responsibilities.
• Share experiences with marketers in your
sectors and expand your network.
Jim Mintz Bernie Colterman
Who Should Attend Program Director Program Director
Managers working for government, crown
corporations/agencies, non-proﬁt organizations
and associations who are responsible for: A must-have learning experience for any serious
marketer. Up-to-date and purposeful marketing
• Programs, products and services targeted concepts delivered by true professionals in the ﬁeld
to the public make for a unique program designed for managers
and executives. Positive interaction and the sharing
• Partnership and/or revenue-generating
of ideas and real life experiences by course
participants was a true added beneﬁt.
• Social marketing, community outreach
and public education programs Mark Lalonde, Chief, Marketing Programs,
Canadian Dairy Commission
• Strategic communications, media relations,
online marketing Course content is practical and applied - I was
immediately able to take concepts back to my
work and implement. I learned to appreciate the
marketing orientation. As a program person, I am
able now to talk the language with my marketing
Register online at and communication colleagues.
sprott.carleton.ca/ppd Patti Murphy, Program Consultant,
HIV/AIDS Policy, Coordination and Program
Division, Public Health Agency of Canada
Module 1 Fundamentals of Public Sector Module 5 Partnerships & Creative
Jan. 20 and Non-Proﬁt Marketing April 8-9 Marketing Tactics
Start the program with an overview of marketing in Build partnerships and other proven marketing
the public and non-proﬁt sectors. tactics into your strategies to leverage resources
What you will learn: and increase impact.
• Understand how marketing differs in the private, What you will learn:
public and non-proﬁt sectors. • Explore the latest trends and best practices in
• The processes to develop and implement an partnership marketing, corporate engagement
action-oriented, strategic marketing plan. techniques and cause marketing.
• Review the format and guidelines for • Key elements of face-to-face and event
developing a marketing plan for your marketing programs.
organization. (Term project) • Learn how to measure the value and impact
of partnerships and sponsorships.
Module 2 Marketing Research and
Jan. 21 1 Evaluation Module 6 Strategic Social Media/
May 3 Web 2.0 Marketing
Explore how to conduct research on a limited
budget for effective short and long-term Learn how to leverage social media to reach and
marketing campaigns. engage your target audience.
What you will learn: What you will learn:
• Understand how to use market research to • Explore how to use relevant social media channels
support decision-making framework. to reach your objectives more efﬁciently and
• Key concepts in consumer behaviour. effectively.
• The most effective methods for acquiring and • Incorporate automated social media monitoring
using market intelligence. activities into your daily schedule.
• Develop a system for measuring progress and • Move away from one-way communication and
monitoring performance. enter the world of two-way communication.
• Save money using free, open-source applications.
Module 3 Integrated Marketing
Feb. 17-18 Communications Module 7 How to Sell Your Marketing
June 1 Program
Through case studies, learn how to use integrated
marketing communications to deliver key One of the biggest challenges faced by non-proﬁt
messages to target markets, with limited and public sector marketers is selling their market-
resources, for successful marketing campaigns. ing programs to senior management.
What you will learn: What you will learn:
• Prepare an integrated marketing • Key factors in selling your marketing program
communications plan for maximum impact. internally and externally.
• The strength of various IMC components and • Tools and strategies to build support for your
how to select the right mix for your goals and marketing program.
• Develop a segmentation and positioning strategy.
Final Exam: June 8
Module 4 Social Marketing (online – no class attendance)
Examine social marketing and create a powerful Course Project Due: June 18
strategy to inﬂuence opinion and change behaviour. (no class attendance)
What you will learn:
• Develop a strategic social marketing plan
based on solid research.
• Explore the latest social marketing approaches.
Registration Details Convenient Registration Options
PROGRAM DATES & LOCATION ONLINE
Jan. 20 - June 18, 2010 sprott.carleton.ca/ppd
10 days over 6 months
Sprott School of Business You may also download and print a registration
Carleton University form from sprott.carleton.ca/ppd, complete and
312 Dunton Tower, 1125 Colonel By Drive fax to the Sprott School of Business,
Ottawa, ON K1S 5B6 613-520-7507
Tel: 613-520-3486 Fax: 613-520-7507
Unless otherwise indicated, all modules Mail your downloaded registration form to:
commence at 8:30 a.m. and end at 5:00 p.m. The Sprott School of Business,
Sprott School of Business reserves the right to make Carleton University
changes regarding schedule, location and 312 Dunton Tower,
instructors. For information, please visit 1125 Colonel By Drive
the website at sprott.carleton.ca/ppd. Ottawa, ON K1S 5B6
CERTIFICATE OF COMPLETION PHONE
You will receive a framed Certiﬁcate of Completion. 613-520-3486
Participants must attend all days of all program
modules and complete the ﬁnal exam and course
project in order to receive the certiﬁcate.
Here Are Your Next Steps
PROGRAM FEE 1. To Register
$4,200 + GST Visit sprott.carleton.ca/ppd
• Program fee includes full 7-module program 2. To Ask a Question About the Program
tuition, all teaching materials, lunches and Contact Leslie Love at 613-520-3488 or
refreshments. firstname.lastname@example.org, or
program directors Jim Mintz at
• Carleton University’s liability is limited to email@example.com and
reimbursement of paid tuition fee. Bernie Colterman at
• Full program fee is payable prior to the start
of program. 3. For More Information
DEPOSITS & CANCELLATIONS
IMPORTANT: A deposit of $800 is required to
secure your place in the program. Please include
your credit card information on faxed or online
registrations, or mail a cheque along with your
completed program information.
If you are unable to attend the program, a full
refund will be issued for written cancellations
received a minimum of 21 days before the program
start date. Written cancellations received after this
date will incur an administration charge of $800.
Non-attendance or withdrawal after program start
date will incur a full program fee.