Job Description #1 Job Title: Marketing Coordinator Reports to: VP of Sales and Marketing Pay Grade: $40,000-$75,000 based on qualifications Responsibilities: • Primary point of contact for internal customers initiating work within the department or checking the status of jobs already in progress. • Assists with daily operation of the marketing group, ensuring smooth and efficient workflow. • Hands-on involvement in a variety of marketing logistics, including event production through booth scheduling and shipping, collateral coordination and premium ordering. • Responsible for tracking all invoices and expenses against budget. • Reporting regularly to marketing director and finance department on fiscal status. • May staff trade show and promotional events as needed. • Responsible for managing inventory of in-house premiums and fulfillment of contest prizes. • Other duties as required. Job Specifications: Education: College degree required Experience: Minimum of three years experience as a marketing coordinator for an advertising or PR agency or other large company with multiple concurrent projects. English fluency required. Bilingual ability preferred. Skills and Abilities: Demonstrated ability to handle multiple projects and details simultaneously. Requires self- direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the public. Must demonstrate effective oral communication skills and the ability to work cooperatively with staff inside and outside of the department. High energy level and sense of humor essential. Must be able to type and use word processing software with database and spreadsheet software ability highly desirable. Must have familiarity with most types of modern office equipment including copiers, computers, phones and fax machines. Knowledge of online services and the Internet a plus. English fluency is essential. Prefer multi-lingual. Job Description #2 Title: Accountant Department: Finance Reports to: Corporate controller Pay Grade: $25,000 - $40,000 Job Purpose: Administer all facets of payroll, accounts payable and the financial elements of the 401(k) plan. Forecast and analyze payroll related budgets, audit expenses and execute special projects. Job Duties: Payroll: Administer all aspects of payroll utilizing the payroll system, which includes computing and transmitting via personal computer and modem. Calculate sales commissions and bonuses. Compile time sheets and calculate overtime. Review and distribute W-2 forms. Create reports utilizing ADP Super Report Writer. Prepare the payroll summary on a monthly basis. Maintain payroll records. Calculate and complete quarterly disability insurance. Complete correspondences regarding payroll information for unemployment, IRS, Dept. of Labor, etc. Enter the payroll summary into the general ledger, monthly. Review payroll tax returns and other information both quarterly and annually. Prepare yearly payroll and SAR schedule. Accounts Payable: Review, code and process A/P check requests. Process and distribute A/P checks. Handle inquiries from vendors. Maintain A/P system records. Prepare and distribute 1099, 1098, 1096 and other related tax forms. Close A/P on a monthly basis, review, correct and distribute reports. Audit petty cash for reimbursement. Audit employee expenses to ensure compliance with corporate policy before paying. General Ledger, Budgets and Forecasts: Prepare all reconciliations and year-end work papers pertaining to payroll and accounts payable. Calculate, transmit and review all funds and data pertaining to the 401K. Prepare payroll, 401K, sales commission and bonus budget projections Analyze sales commissions, salaries and expenses to determine variances on a monthly basis. Prepare and enter budget details for payroll related accounts. Special projects as required. Education: Bachelor's Degree in Accounting or Business preferred. Minimum requirement - Associate's Degree in Accounting. Experience: Two years bookkeeping or accounting experience; one year payroll experience. ADP experience a plus. PC experience a plus. Travel: None Job Description #3 POSITION/TITLE: Human Resources Generalist REPORTS TO: Human Resources Director POSITION SUMMARY: Human Resources Generalist performs duties at the professional level in some or all of the following functional areas: employee relations, training, employment, affirmative action and employment equity program, benefits management and payroll functions. This position requires an extremely perceptive person, who is capable of relating to individuals at all levels within the organization. The Generalist must be sensitive to corporate needs, employee goodwill, and the business needs. RESPONSIBLITIES/DUTIES Daily/ As Needed: • Responsible for maintaining all employee and applicant documentation as dictated by governing agencies • Manage and track all employee disciplinary action. • Coach, counsel and guide managers before the execution of employee disciplinary actions • Maintain and process all Department of Labor Unemployment Notices of Entitlement and potential charges in a timely efficient manner • Attend Unemployment hearings when necessary • Assist with Recruitment task as needed (review applications, interview) • Act as employee relations specialist Weekly: • Monitor and report to payroll and scheduling- vacation, sick, personal day and holiday usage. Maintain and distribute report of same • Maintain employee personnel files • Monitor and close out terminated employee files • Monitor and record Employee Performance Evaluations Bi- Weekly: • Monitor tardy and absenteeism reports and ensure proper documentation is issued on employees who have excessive tardiness or absenteeism problems. Monthly: • Responsible for maintaining, updating and distributing Employee Phone list. • Responsible for maintaining, updating and distributing School and Schedule Availability list. • Responsible for ensuring compliance, monitoring and updating I-9 Employment Eligibility Verification log; maintain files for I-9 forms. • Responsible for distributing, monitoring and ensuring Employee Performance Evaluations are done in a timely manner (i.e. 3mos, 6mos, 1yr and yearly thereafter). • Update, monitor and maintain eligible salary adjustments/increases based on 3 & 6mos & 1 yr evaluations. • Report, maintain and monitor all Worker’s Compensation Case files; follow-up on open cases. • Monitor and maintain the Department of Labor Notice of Experience Rating Report. • Monitor employee eligibility for medical and dental insurance. Review benefits with employees and process enrollment, cancellation or changes for medical and dental insurance. • Process and mail out COBRA notices for medical and dental. • Verify medical and dental billing for payment processing. • Maintain and distribute list of new and cancelled employees under the medical and dental plans. • Maintain employee declination (opt not to join) forms of medical/dental plan. • Maintain Salary Reduction Distribution form. • Assist in monitoring and distributing of employee birthday cards. Quarterly: • On a quarterly basis distribute list to each department to ensure correct address and phone number for employees. • Maintain and monitor the quarterly Disability Withholding report. • Maintain and monitor all employee disability case files. • Monitor and maintain employee eligibility for 401(k) participation. Ensure all proper paperwork is completed and distributed accordingly. • Maintains and coordinates employee recognition programs. Annually: • Each new year reissue and maintain eligible Salary Reduction Distribution form pertaining to medical and dental plans. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS: • Bachelors Degree or the equivalent years of experience. • Experience in the administration of benefits and compensation programs and other Human Resources programs. • General knowledge of employment laws and practices. • Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping. • Effective oral and written communication. • Excellent interpersonal and coaching skills. • Evidence of the practice of a high level of confidentiality. • Excellent organizational skills. • PHR or SPHR certification Job Description #4 RETAIL MANAGER Department: Retail Location: Chicago, IL Summary: Responsible for the overall vision, direction, coordination, and evaluation of the Retail division. Will be engaged in selling specific, related, or general lines of merchandise by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. • Assign employees to specific duties to include a daily checklist • Formulate pricing policies on merchandising according to requirements for profitability of retail operations • Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays • Maintain operation records and prepare daily transaction records • Prepare requisitions to replenish merchandise • Ensure compliance of established procedures, practices, sales and security from every Employee Manual • Assist customers on inquiries and complaints • Lock and secure the store when scheduled • Maintain a weekly Retail training program, assist employees in obtaining new product knowledge • Encourage, assist, and train employees to become a motivated sales force • Plan and prepare work schedules to include lunch and breaks Qualification/Requirements: • Proven leadership experience • Ability to develop and motivate a team of up to 12 employees • Able to resolve complaints and problems as they arise from customers and employees Job Description #5 TITLE: Bank Customer Service Manager REPORS TO: Assistant Vice President-Banking Operations SUPERVISES: Customer Service Assistant Manager, Customer Service Representatives, Safe Deposit Coordinator, ATM/Debit Card Coordinator and Telephone Operator BASIC FUNCTION: The Customer Service Manager oversees the Customer Service Department, Switchboard Operator, Main Bank Safe Deposit Coordinator, and the ATM/Debit Card Coordinator. ESSENTIAL DUTIES: • Perform all duties of a Customer Service Representative (CSR). • Assist Customer Service Representatives with customer research and problem resolution. • Handle customer issues escalated by Customer Service Representatives (CSR’s). • Aggregate currency transactions bank wide using system generated reports and teller logs. Complete reports as necessary.. • Ensure coverage of all areas including switchboard, Safe Deposit Box Department, front counter, and telephones. • Periodically monitor interactions of CSR’s with customers to ensure quality control. Give direction and make recommendations as necessary. • Complete all necessary payroll documentation for all direct reports. • Complete annual performance evaluations and work with employees to determine employee goals. • Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals. • Oversee the filing of business & corporate resolutions, marriage licenses, death certificates, subpoenas, summons, etc. • Maintain log of safekeeping & loan and trust collateral receipts. • Conduct monthly audits of safekeeping logs. • Train new CSR. • Assess training needs on an ongoing basis and conduct department meetings and training as necessary. • Conduct periodic spot checks of reports regularly audited by the Assistant Customer Service Manager, including Safe Deposit maintenance, ATM/Debit Card Maintenance, Hold Mail logs, and check pickup logs. • Maintain official check and ATM card inventory. KNOWLEDGE, SKILLS AND ABILITIES: • Tact and diplomacy in dealing with both customers and employees • Strong supervisory skills • Strong organizational skills • Good communication skills • Enjoy public contact • Able to work well under pressure • Proficient computer skills • Pleasant telephone manner • Detail orientated • Knowledge of bank regulations • Knowledge of the Bank’s products and services • Tact and diplomacy needed for working with a small staff in a close atmosphere • Mathematical aptitude • Problem solving skills • Light typing and computer input • Flexibility and ability to multi-task TRAINING AND EXPERIENCE: • High school diploma or GED • Supervisory experience required • Experience with federal and state bank regulations Job Description #6 POSITION TITLE: Heavy Equipment Operator DEPARTMENT: Public Works APPOINTING AUTHORITY: City Engineer SUPERVISOR: Public Works Superintendent GRADE LEVEL: DATE APPROVED: GENERAL PURPOSE Operate a variety of contractor equipment and trucks utilized in construction, maintenance and repair activities; perform a variety of semi-skilled tasks in the maintenance of light, street, and storm drainage systems. ESSENTIAL DUTIES AND RESPONSIBILITIES Operate trucks of various sizes and weights in the loading, hauling and unloading of various equipment, materials, and supplies. Operate trucks and construction or power equipment, such as mechanized broom, backhoe, man-lift, dump truck, snowplow, road grater, front-end loader, hydraulic excavators, skid steers, and jetter/inductor truck. Operate jackhammers, mowers, brush chippers, and other small equipment and tools to maintain street and utility systems. Work with and assist the line crew in digging ditches and trenches, hoisting material, tools, equipment, and any related work with a backhoe, road grater, or front-end loader. Perform routine inspection and preventive maintenance on assigned equipment and refer defects or repairs to supervisor; clean equipment. Assist in the installing and maintenance of traffic control devices. Plow snow and salt roads according to departmental policy. Perform all duties in conformance to appropriate safety and security standards. PERIPHERAL DUTIES Serve as a groundperson on the line crew as required and assigned. Control traffic at work sites by flagging to guide traffic through work areas, as required or assigned. DESIRED MINIMUM QUALIFICATIONS Education and Experience: Graduation from high school or GED equivalent, four (4) years experience involving the use of medium and heavy equipment, two of which must have been related to utility or street systems. Necessary Knowledge, Skills and Abilities: Considerable knowledge of heavy-equipment operation. Working knowledge of the hazards and safety precautions common to heavy equipment operations. Working knowledge of the methods, materials and tools used in street and utility maintenance work. Skill in operation of listed tools and equipment. Ability to understand and follow verbal and written instructions. Ability to effectively communicate in writing and verbally. Ability to observe proper safety precautions. Ability to establish effective working relationships with other employees, supervisors and the public. Ability to perform heavy manual tasks under varying weather conditions. Ability to drive and operate a variety of equipment under varying conditions. Ability to work from construction specifications or blueprints. Ability to function in a supervisory role in the absence of the superintendent. Ability to make independent judgments which have considerable impacts on the organization. SUPERVISION RECEIVED Works under the general supervision of the Public Works Superintendent. SUPERVISION EXERCISED Exercises supervision over department personnel in the absence of the Public Works Superintendent. RESPONSIBILITY FOR PUBLIC CONTACT Frequent contact requiring courtesy, discretion, and sound judgment. LICENSING AND CERTIFICATION Valid CDL license. TOOLS AND EQUIPMENT USED Motorized vehicles and equipment, including back-hoe, dump truck, pickup truck, utility truck, street sweeper, jetter/inductor truck, road grater, front-end loader, street roller, manlift, tamper, plate compactor, saws, pumps, aeroil propane kettle, compressors, sanders, generators, common hand and power tools, shovels, wrenches, detection devices, mobile radio, telephone, ditch witch, and hydraulic excavator. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear. The employee is occasionally required to walk; sit; climb, balance, stoop, kneel, crouch, crawl, taste and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in outside weather conditions. The employee frequently works near moving mechanical parts, and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risks of electrical shock. The noise level in the work environment is usually loud. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Job Description #7 Procurement Manager Position Purpose: Develop and administer all Procurement related activities for the Finance Department. Duties: Serves as the organization’s representative for the Finance Department on Procurement issues and procedures. Develops and coordinates new policies and procedures regarding procurement processes. Conducts analysis of program policies and procedures, develops plans, formulates guidelines, implements new developments and procedures, and provides policy interpretation for Finance to purchasing customers within corporate guidelines. Prepares program guidelines, status reports and presentations for Finance and executive staff. Processes account applications and maintenance actions, and maintains accounts database. Monitors approval of accounts to maintain an appropriate degree of control over vendor relationships. Coordinates daily duties of Procurement support staff. May develop requirements and be involved in the automation/test of procurement and logistics software. May develop training material, prepare lesson plans, and oversee procurement training. Qualifications: Education/experience requirements: Bachelors degree from an accredited educational institution authorized to grant baccalaureate degrees with at least 24 semester hours in any combination of the following fields: accounting, business finance, law, contracts, purchasing, industrial management, quantitative methods, or organization and management and three years of professional procurement/purchasing experience in a mid- sized organization. Prior management or supervisory experience is preferred. Must also possess working knowledge of MS Office Word, Excel, Access, Project and standard industry procurement software and databases. Other: As the Finance Department’s internal expert on procurement, frequent travel to corporate locations is required (50%). Job Description #8 POSITION DESCRIPTION POSITION: Computer Operations Manager PAY GRADE: 9 DEPARTMENT: Computer Operations SUMMARY: This position is responsible for the management and oversight of the organization's entire information management system, including computer hardware and software installation, maintenance, and support for the 80+ user local area network (LAN), as well as the remote site at the Central Services Facility (CSF). SUPERVISION RECEIVED: Works under the Chief Financial Officer/ Chief Operations Officer. EXAMPLES OF DUTIES: Responsible for the day-to-day operations of the Association's information systems; performs all hardware upgrades and repairs to the entire LAN including hubs, routers, printers and workstations; promptly addresses system-wide and individual PC operational problems, and, when required closely manages contracted maintenance; keeps track of warranties and service agreements and renews or extends when necessary. Maintains and monitors the Wide Area Network (WAN) connection between the Isaac Newton and CSF sites; using virus protection software, daily backup procedures, and other tools, safeguards the entire LAN system, as well as the Association's documents and records; manages hardware and software requirements for RA's Internet and WEB site connections and the multiple file servers used to operate the Association's LAN. Investigates potential new software applications for the organization; installs and supports existing software applications; makes recommendations about the kind of computer training that would be beneficial to the Association, as well as the employees who would likely benefit the most; apprises supervisor about upgrades and/or new products that would enhance the Association's operational efficiency and effectiveness; develops and administers the department's annual operating budget; other job related duties will be assigned to or removed from the position, as operational needs dictate. MINIMUM QUALIFICATIONS: Training and Experience: Any combination of training and experience equivalent to either a bachelor's degree in computer science, electronic engineering or LAN certification and at least three years experience maintaining all aspects of a comparably sized LAN. Knowledge and Abilities: Comprehensive knowledge of state-of-the-art computer hardware (personal computers, servers, printers, scanners and other peripheral equipment) and software applications typically used by comparably sized associations; expert working knowledge of LAN systems and the maintenance and upkeep requirements of an information management system similar to RA's; good communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software; and, well developed problem solving and analytical skills. Job Description #9 Cook: Correctional Facility NATURE OF WORK Supervise and train inmate workers in the Food Service Department. DISTINGUISHING FEATURES Performs a variety of tasks and operations to prepare and cook a large volume and variety of food items for meal service. Performs clean-up duties to maintain sanitary conditions in the workplace. Follows standard practices and procedures and complies with regulatory requirements. ESSENTIAL FUNCTIONS (These essential functions are only illustrative.) • Supervise inmate workers on daily production, sanitation, checking out knives and clean-up procedures. • Set up and assemble the tray line. • Plan and type daily prep sheet for the day’s production. • Make and bake cake, cookies and muffins for next day’s menu. • Confront, mediate and terminate inmate workers in the Food Service Department and write report. • Check production sheet for items needed from freezer. • Check in food orders, laundry and all other deliveries. • Check and fill chemical dispensers. • Make the main entrée for each meal. • Supervise inmate workers outside of the facility during trash pickup. • Maintain prompt and regular attendance. • Perform other duties as assigned. SUPERVISION RECEIVED Work under the direction of the Jail Food Service Supervisor who reviews work on an occasional basis for the overall effectiveness of county services and compliance with policies, procedures and state and federal laws. SUPERVISION EXERCISED Supervise inmate workers in the Food Service Department. WORKING CONDITIONS AND PHYSICAL DEMANDS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Lift items weighing up to 25 pounds. • Standing for long periods of time. • Push food carts weighing 600+ pounds. • Possible elevated temperature in kitchen and potential for working with dangerous inmate workers. SUCCESS FACTORS (KSAs) The attributes listed below are representative of the knowledge, skill and/or ability required. • Ability to work effectively with a diverse population. • Ability to read English and to communicate effectively both verbally and in writing, including using computers to generate reports. • Knowledge of health, safety and sanitary practices involved in cooking. • Knowledge of large-scale food production. • Knowledge in nutrition and modified diets. • Ability to follow standardized recipes, production sheets and menus in accurately preparing the food. • Knowledge and ability to enter/retrieve data from computer. EDUCATION, TRAINING AND EXPERIENCE • High School diploma. • Two (2) years of experience in large-scale food production/institutional food service preferred. • Experience or training in supervision. NECESSARY SPECIAL REQUIREMENTS • Food Service Sanitation Certificate. Job Description #10 Manager, Business Intelligence Supervised by President & CEO. Supervises project teams organized to identify, gather, and analyze the company's intelligence needs. Position Summary Develop and implement a process to identify management's intelligence needs; gather the related information; analyze the relevant information; provide timely reports to be acted upon based on the analyses; and implement the recommendations of intelligence reporting and management. Primary Functions Identify intelligence needs of each department through one-to-one communications of key employees; duties specific to this function may include the assessment of the following: • What decisions need to be made? • Why do these decisions need to be made? • When do these decisions need to be made? • Who will be using the intelligence to make the decisions? • Is the intelligence nice to know or need to know? • Research and analyze areas of interest to the company which will allow the company to gain a competitive advantage. • Monitor fields of interest to the company, such as technology in the political/legal frameworks. • Monitor internal and external environments for development of new business processes. • Perform market research and analysis. • Gather information for project-related research; analyze that information; and produce reports based on the analyses. • Participate in management meetings related to intelligence reporting. • Implement the recommendations of intelligence reporting and management. • Prioritize, plan, and track project progress. • Provide status reporting to President & CEO. Secondary Functions • Attend educational, and sales & marketing events provided by industry participants. • Provide related intelligence reporting to the company. • Participate in trade shows as a representative of the company. • Provide related performance reporting to the President & CEO. • Maintain communications with direct contacts used for ongoing monitoring of the external environment and project-related research; the following purports to be a list of probable relationships: • 70% direct contact with competitive market: telephone interviews, surveys and/or questionnaires, focus groups, and collaborative visits. • 30% direct contact with non-competitive market: industry analysts, financial analysts, and universities. • Monitor the legislative progress of the local and national governments to gain insight into the financial interests of government in SMEs through transfer payment and tax incentive programs. • Develop and implement a virtual library of information gathered from published sources; content may include competition's filings, government's filings, industry publications, and local/national/international press. Position Knowledge • Develop an understanding of each department's role within the company; maintain an advanced knowledge of their needs in the high-tech industry to remain competitive. • Maintain an advanced knowledge of trends affecting the industry in all relevant areas including political and legal. • Demonstrate highly developed leadership and communication skills, both written and oral.
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