The Carroll Tech Newsletter Issue Number 8 February 2005 EBAY ONLINE AUCTION TABLE OF CONTENTS 01. INTRODUCTION TO CARROLL TECH 02. WHAT IS EBAY? 03. WHAT CAN YOU BUY OR SELL ON EBAY? 04. JUST BROWSING 05. SETTING UP AN ACCOUNT 06. BUYING AN ITEM 07. WHAT DOES IT COST TO SELL AN ITEM ON EBAY? 08. HOW DO YOU SELL AN ITEM ON EBAY? 09. USING MY EBAY 10. PAYPAL 11. RESOURCES FOR LEARNING TO USE EBAY 12. LETTERS TO THE EDITOR 13. PAST TOPICS REVISITED 14. PRODUCT UPDATE ANNOUNCEMENTS 15. UPCOMING EVENTS 16. REFERENCES [TABLE OF CONTENTS ENDS] +01 INTRODUCTION TO CARROLL TECH Individuals who find themselves needing additional training in the use of popular applications on Windows-based computers and who need that training to take in to account the fact that they use a screen reader or screen magnification program to access their computer will be happy to learn of the classes now available for only $100.00 at carrolltech.org. Whether you need training in the use of Microsoft Excel, Outlook, PowerPoint or the Duxbury Braille Translator; whether you are a first-time user of these programs or need to up-grade your knowledge of their use; whether you use the JAWS or Window-Eyes screen reader or the screen magnifier ZoomText or MAGic; you will find what you need at Carroll Tech. Attention Teachers of Students with Visual Impairments! The online version of "Achieving Mouselessness", an expanded version of our face-to-face workshop, is now available on carrolltech.org. We made it available online so that you can learn when you want, where you want, and at your pace. This new format allowed us to expand the content beyond merely freeing you from your mouse dependency: We take the mystery out of teaching computer skills to students who are blind. In the online videos, you will see tasks performed twice, first without a screen reader and then with a screen reader. These demonstrations will enable you to differentiate Windows commands from assistive technology commands, and will help you make more sense of what the screen reader is saying. You will also be given tips and tricks that we at the Carroll Center have found helpful when teaching new computer users. Finally, because there is actually more to
screen reader access than pure mouselessness, screen reader commands for accessing Windows objects more efficiently are provided. "Achieving Mouselessness" online is a self-paced course that is offered through Carroll Tech. You can register at carrolltech.org any time and have up to four months to complete the class. You may pay the $100.00 registration fee by Pay Pal at carrolltech.org, by check maid payable to the Carroll Center for the Blind, 770 Centre St., Newton, MA 02458 or by credit card by speaking with Betty in our business office at 1-800-852-3131 Extension 243. Attention Window-Eyes users! As of December 7, 2004, Carroll Tech offers both Introduction to Outlook XP with Window-Eyes 4.5 and Introduction to Excel XP with Window-Eyes 4.5. By the end of 2005, Carroll Tech classes will expand to include Intermediate Outlook XP/2003 with Window-Eyes 5.0 and Intermediate Excel XP/2003 with Window-Eyes 5.0. Other classes will come online as GW Micro continues to update their popular screen reader to support users of PowerPointXP/2003, Access XP/2003 and other Microsoft applications. The next scheduled dates for Window-Eyes classes are Introduction to Excel XP with Window-Eyes 4.5 on February 8, 2005 and Introduction to Outlook XP with Window-Eyes 4.5 on February 15, 2005. Registration opens four weeks prior to the first audio chat session and continues into the first week of class. Each of these classes will be repeated every eleven weeks with updated content as each application and Window-Eyes are updated. Check out the [http://www.carrolltech.org/classes] page today! [SECTION ONE ENDS] +02. WHAT IS EBAY? Ebay has registered the phrase “The World’s Online Marketplace®”, to describe their company. People use eBay to buy and/or sell goods and services. EBay describes its sellers as individuals and small businesses across the globe. EBay has been around since 1995. It would be fascinating to find out how people actually make a living selling on EBay. Unfortunately, this newsletter offers no roadmap for making a million buying and selling on EBay. [SECTION TWO ENDS] +03. WHAT CAN YOU BUY OR SELL ON EBAY? Everyone has probably heard the saying, “One man’s trash is another man’s treasure.” You could safely say that about many of the items that you will find on eBay. The only thing more amazing than the things people sell on eBay are the things other people will buy on eBay. With that said, you can sell pretty much anything and chances are someone will buy it—unless your starting bid is outrageously high. To be safe, or for a chuckle, you might want to review the rules (yes there are rules) on the items you can and cannot sell before you begin. If you have an extra human foot kicking around the house, an old Tupperware container of Freon, or last year’s line of lock picking devices that you were hoping to unload—here is not the place. Not all of the forbidden items are that extreme (or obvious) and you might be surprised by what you read. In order to be an informed seller and not break any rules, read the list of “prohibited and restricted items” at the following URL: [http://pages.ebay.com/help/policies/items-ov.html]. [SECTION THREE ENDS]
+04. JUST BROWSING If you are just window shopping to see what you could bid on today at eBay, you will find an edit field where you can type in your search words on the site’s home page. You can narrow your search by choosing a category other than “all categories” in the combo box that follows. There is also a lone search field at the top of the page. If you decide to use this search field, be sure to actually remove the words “start new search” or those words will be included in your search. Since the two search fields are repeated at the top of the results page, there is no need to return to the home page if you decide to look for something else. After you submit your search, the results will be in a table on the next page. On this page, there are links to subsequent pages of results, if there are any. If your search is too general, you will find links to help you narrow your search or a link to “see all items” instead. Depending on the search words you typed in, additional form fields may appear on the results page allowing you to further narrow your search. If you are using screen magnification software, check out the left hand side of the page to see if there are any additional form fields. If you are using a screen reader, you may want to list the form fields on the page or move to a form field to see if there are any criteria by which you can narrow your search. In the example used in the *audio tour on “how to buy on eBay”, the words “new dell desktop computer” were typed into the search field. On the results page, the PC Desktop Finder form appeared which enabled the user to specify a brand of computer, processor speed, memory, and hard drive capacity. *See the resources section of this newsletter for more information on the audio tours. On the results page, there is also a “sort by” combo box that allows you to sort by time left in the auction, price, distance from seller, or payment method. Alternatively, there are links on the page that allow you to sort by the same criteria. Simply activate the link and your results will become sorted by that criterion. As an alternative to typing in search words, you can also browse the category links and narrow your search that way. This may be a good alternative if you are uncertain of the best search words to use to find the type of product you are interested in. When you find a listing you are interested in, activate the link for that item. The item title, which is the link you click on, will also be written on the next page, so it is possible to do a find for the text of the item title. On this page you will find the item number, any pictures, the starting bid, an opportunity to place a bid, possibly an opportunity to “buy it now”, the time left in the auction, the number of bids made so far, the item location, description, and details related to purchasing methods and shipping costs. There are links available on the page to “ask seller a question” or you can “read feedback comments” from past buyers in order to find out whether or not the seller has a good reputation. In the feedback section there are positive feedback graphics (green circles with a white plus), neutral feedback graphics (gray circles with a white dot in the center), and negative feedback graphics (red circles with a white minus sign). [http://www.ebay.com/]. [SECTION FOUR ENDS] +05. SETTING UP AN ACCOUNT Whether you plan to buy or sell, you will have to create an eBay account before you can do either. There is no cost to register for an eBay account. You will find a “register” link
on the home page. You will need to complete a form which asks for contact information and you must agree to the end user license agreement. You will need to choose your user ID, password, and security question and answer. Your user ID is how other eBay users will know you. It is stated in the instructions that if you register with an "anonymous" email address, such as Yahoo or Hotmail, you'll need to place a valid credit card number on file to verify your identity. Your card will not be charged. A message will be sent to your email inbox with instructions for confirming your registration. Once you have confirmed your registration, you can begin bidding and buying items. If you plan to later sell an item, you will need to take two additional steps to create a seller's account. You will need to first verify your information by putting a credit or debit card and checking account information on file. Next you will have to choose how to pay seller fees. When you create a seller's account, you can choose to have your seller fees deducted from your U.S. checking account with eBay Direct Pay or you can choose to charge seller fees to your credit card. Once you have signed up for an account, you can sign in at any point. There is a sign in link on the home page. Once you are signed in, there will be a sign out link available. Be sure to sign out of your account when you are finished with your activity. [SECTION FIVE ENDS] +06. BUYING AN ITEM If, after browsing through the items and signing up for an account, you are interested in placing a bid, you might want to check out the buyer’s checklist first. This list offers helpful hints to inform and protect the consumer. [http://pages.ebay.com/help/buy/buyer_checklist.html] When you find a listing you are interested in, activate the link in the item title column of your results. Be sure to review the entire listing including shipping details, payment methods, and return policy before you place a bid or buy the item. When you are ready to place your bid, activate the “Place bid” button. On the next page, type your bid in the “your maximum bid US$” edit field. Activate the continue button. You will then need to review your bid and activate the confirm button. If there is a reserve price on the item and your bid amount was insufficient to reach that reserve price, you will be prompted to put in a higher bid. You, of course, do not have to bid higher. However, if you do not place a high enough bid, you will not win the item since the seller is not obligated to sell the item for less than their reserve price. If there is no reserve price, or your bid is more than the reserve price, you will be taken to the bid confirmation page where you can review the details of your bid on this item. If you are outbid, you will receive an email asking if you want to increase your bid. If you are the top bidder, you will receive an email telling you that you are the winner. If the item has the option to “buy it now” for a specified price, you can activate the “Buy it now” button and you will automatically be the winner. You must be signed in to place a bid or “buy it now”. [SECTION SIX ENDS] +07. WHAT DOES IT COST TO SELL AN ITEM ON EBAY?
The total eBay cost to the seller for selling an item includes an insertion fee and a final value fee. Regardless of whether your item actually sells, you will be charged an insertion fee also known as a listing price. The insertion fee is based on your starting or reserve price and is known upfront. Don’t be alarmed by the fact that you are charged a fee to list your product because it is a small amount of money. The minimum insertion fee, based on a starting or reserve price of one cent to ninety nine cents, is a whole thirty cents charged to the seller. The highest insertion fee listed, for items with a starting or reserve price of five hundred dollars or more is a mere four dollars and eighty cents. You will only be charged a final value fee if your item sells. The final value fee is not known at the time you post your item because it is not known what the final bid on your item will be or if your item will sell at all. The final value fee is a percentage of the “closing price” based on the range of the final bid. For example, the lowest final value fee percentage based on an item with a closing price of one cent to twenty five dollars is 5.25% of the closing value. The final value fee for items with a closing price range of twenty five dollars and one cent to one thousand dollars is 5.25% of the initial $25.00 ($1.31) plus 2.75% of the remaining closing value balance ($25.01 to $1,000.00). Suppose you were going to sell your Sweet Oak Victorian Metamorphic High Chair (sadly, an actual item title on eBay today). If your starting or reserve price for your item was $750, your insertion fee would be $4.80. If your item sold for $950, your closing fee would be $1.31 plus $25.44 for a total final value fee of $26.75. Your total fee owed to eBay would be $31.55. Your total profit would be $918.45. Not bad. Of course, it helps if you have sellable items lying around the house that would actually sell for that much money. However, you can still have fun selling items of lesser financial value. Visit the URL [http://pages.ebay.com/help/sell/insertion-fee.html] and check out the tables which clearly explain the insertion fees and final value fees that the seller will owe to eBay. You can pay your eBay fees in one of four ways: PayPal (one-time payments), Direct Pay from Your Checking Account (monthly and one-time payments), Credit Card monthly and one-time payments), or Check or Money Order. Check out the following URL to get all the details on paying your eBay fees. [http://pages.ebay.com/help/sell/payfees.html] OPTIONAL FEATURES: In addition to the basic fees that you can expect to pay whenever you sell an item on eBay, there are also optional features. Optional features can be used to, hopefully, increase the chance that your product will sell for a higher bid. There are additional fees associated with them, so skip this section if you are selling items that are not worth much and you want to keep your cost to a minimum. Optional features include using a "reserve price". A reserve price is the lowest price you will accept for your item. Bidders do not know what the reserve price is. They do, however, know that there is a reserve price for your item. A reserve price may be used as a selling tactic because you can post a cheaper starting bid to attract bidders and start the competition for your item. The item will not sell for less than the reserve price. You must pay a fee to eBay for a reserve price, but it is fully refundable if the item does, in fact, sell. If you do not want to use a reserve price,
then you leave the reserve price field blank when posting your item. Reserve price fees are based on a percentage of the reserve price you set for your item. Other optional features include "listing upgrades". Listing upgrades are ways you can make your listing more appealing. Some of the listing upgrades include: adding subtitles to your listings, bolding your listing title, running your ad for ten days instead of seven, or having your item listed in a "featured items" section to give your item greater exposure and increase your chance of sale. Picture services are also available. The first picture you use in your listing is free. There is a charge for additional pictures. You can also add a slide show feature for your pictures for a fee if you choose. "Seller tools" are also available for a fee. Seller tools are appropriate for someone who does "medium to high volume sales" or owns a small business. If you are just looking to have some fun, then you can skip this section. Visit the following URL to check out all the required and optional eBay fees associated with selling an item and all the optional features available to help you sell your item: [http://pages.ebay.com/help/sell/fees.html] [http://pages.ebay.com/help/sell/reserve.html] [SECTION SEVEN ENDS] +08. HOW DO YOU SELL AN ITEM ON EBAY If you are thinking about selling an item, it is a good idea to do a search for similar items so you can get an idea of how much you can charge. When you are ready to post your listing, sign in by activating the “sign in” link and then complete the sign in form. Activate the sell link. On the next page, activate the “sell your item” button. Choose the “sell item at online Auction” and activate the continue button. There are five steps in creating your listing. It is advisable that you read the entire page first for each step before completing the form so that you do not miss any information. The first step in creating a listing involves choosing a category. The simplest way to create your category may be to type keywords in the “enter keywords to find a category” edit field. If you do choose this method, a new browser window will appear which will help you to find suggested categories based on the keywords you typed in. Select the radio button for the most appropriate choice. Then activate the “sell in this category” button. The window will close and the category you selected will be written in the edit field. Alternative methods for choosing categories include using the list boxes to choose keywords until your category has been sufficiently narrowed. If you are unable to view the category browse lists, you can activate the link for “use this alternative”. However you choose your category, activate the continue button once you have chosen a category. The second step in creating your listing involves writing a title and description. Depending upon the category of the item you intend to sell, the questions in the form may vary somewhat. If you are selling a movie, you will have the option to list with pre-filled information such as a UPC, Title, or Director or to list the “standard way”, which allows
you to create your own description. If you opt to use the pre-filled information, just be sure to double check that any information that has been filled in for you actually matches your item. Do not complete any form field with a price next to it as you will have to pay an additional fee for this optional feature. It is advisable to review the entire form before beginning to fill it out. There is an edit field in which you can write the description of the item. After you finish the description, activate the continue button. The third step involves uploading pictures and filling out details. You will need to designate a starting price. Leave the duration at 7 days unless you are willing to pay a fee to increase the number of days in your auction. You can add one picture to your listing for free. Having a picture in your listing is likely to increase your chance of sale, so it is worth getting a friend with a digital camera to help you. You may also be able to find a picture of a specific item online. Once you have the picture saved to your computer, you are ready to upload it. There is a browse button located after the picture 1 (free) edit field (i.e., file upload edit field). Activate the browse button to bring up the choose file dialog. This dialog is similar to any Open dialog that you are used to. Locate the file and activate the open button in the dialog. Activate the continue button if you do not wish to add on any optional (i.e., for fee) features. The fourth step in creating your listing involves payment and shipping methods. You can choose to allow payment by PayPal, Money order/cashier’s check, or personal check. If you only wish to sell, and therefore ship your item in the United States, make sure you choose the “will ship in united states” radio button, but do not check any additional checkboxes for foreign countries. When dealing with shipping costs, you can choose a flat shipping fee or a shipping fee that is calculated on the buyer’s address. There is a link to either flat or calculated. Which ever choice is currently text, as opposed to a link, is the selected choice, so if you want to choose the other method, activate the link. Assuming that you want to calculate the shipping based on the buyer’s address, there is a link to allow you to “preview rates” that will be shown to buyers. There is also a “domestic shipping” combo box where you can choose options for shipping. You can offer up to 3 choices. If you wish to add more choices, activate the “add service” link and another shipping service combo box will appear. After you choose your shipping methods, you can choose to offer shipping insurance. Next you must specify a return policy. The page refreshes after you check the return policy check box. Specify the number of days in which the product must be returned and the type of refund you offer. In the edit field in the payment instructions, you probably will want to indicate that customers are responsible for shipping costs and that the item will be shipped once payment is received. Activate the continue button when you have completed the payment instructions. The fifth and final step in creating your listing includes reviewing and submitting your listing. If you notice an error or want to make a change to a section of your listing, activate the link to edit that particular section. Once you are satisfied with the content of your listing, activate the “submit listing” button. You will receive a confirmation email when you submit your listing. After the auction has ended, you will receive an email notifying you of the winner. To keep track of your item, you can mark the page with your ad as a favorite and return to it through out the duration of the auction or you can use the
My eBay section of the website. If you start a listing and do not have time to finish, or in the off chance that your computer crashes, when you activate the “sell” link you will find a link for “complete your listing”. For tips on selling, visit the “seller central” section of the eBay site: [http://pages.ebay.com/sellercentral/]. [SECTION EIGHT ENDS] +09. USING MY EBAY You can use My eBay to track items you are auctioning and items you have bid on. Once you are signed in, activate the My eBay link. You can also find out how many messages you have received from eBay, read the feedback you have received from other members, and review your account information. You might want to check out My eBay to see what other features are available. [SECTION NINE ENDS] +10. PAYPAL PayPal is the world’s largest online payment service. According to the eBay site, your item is six percent more likely to sell if you offer PayPal. To sign up for a PayPal account go to the PayPal website and activate the “sign up” link. You can choose from a personal account, premier account, or a business account. To open a personal PayPal account, you must provide your name, address, phone number, and email address. In order to make payments using PayPal, you must provide a credit card, debit card, or bank account information. You are also required to choose two different security questions to answer (such as your city of birth or your pet's name). This information is necessary for PayPal to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and checking account fraud, and to contact you should the need arise in administering your account. In short, as described on this web page, a personal account allows you to send and receive payments for free, but you cannot accept debit or credit card payments. A premier account accepts all payment types for low fees under your own name. A business account also accepts all payment types for low fees, but under a company name. As part of the sign up process, you will have to enter an onscreen graphical word for security purposes. There is a link on the page that allows you to “listen to the security characters”. You may or may not find the recording to be difficult to understand. The customer service telephone number is (402) 935-2050 should you have trouble understanding the recording. Once your account has been set up, buyers have the option to pay for your item using PayPal. Once the payment has been issued, you can expect to see the credit on your debit card in three to seven days. [http://www.paypal.com/] [http://pages.ebay.com/help/pay/paypal.html] As a word of caution, if you ever receive an unsolicited email from PayPal, be aware that there have been scams by people trying to obtain your personal information. These people, of course, are in no way related to the PayPal company, but the messages that you receive appear to come from PayPal. The message may prompt you to click on a link and then update your personal information in what may appear to be a legitimate PayPal form. Be careful! You might want to read the following article on the Symantec (i.e., the
makers of Norton Anti-virus software) website, so that you can avoid falling victim to this scam [http://enterprisesecurity.symantec.com/content.cfm?articleid=1759&EID=0]. [SECTION TEN ENDS] +11. RESOURCES FOR LEARNING TO USE EBAY Recordings for the Blind & Dyslexic (RFB&D) has the following resources available related to eBay: -EBay for Dummies -The official eBay bible the most up-to-date comprehensive how-to manual for everyone from first-time users to people who want to run their own business [https://custhub.rfbd.org/SearchResults.asp] The Perkins Braille & Talking Book Library has the following resources available related to eBay: -The perfect store: inside eBay by Adam Cohen. (RC055691) -Absolute beginner's guide to eBay by Michael Miller. (RC057024) If you are new to eBay, you should take a look at the help section. Activate the “help” link from the home page. There is a search help edit field in which to type your question or you can choose from the category links on the page. When you activate one of the topic links or you type in your search words, you will get a number of links to choose from related to that topic. Any link that has the words “audio tour” is a recorded screen capture of the particular activity. While you can listen to these audio tours if you are using a screen reader, the audio controls are not speech friendly. Additionally, while you may find some of the demonstrations helpful, non-descriptive words like “this” or “here” are used in some of the audio tours as the captured mouse pointer points to a location on the screen. Not every help topic is described in an audio tour. If you are only interested in text, activate one of the links that does not include the words “audio tours”. To contact customer support, activate the “contact us” link in the help section of the website. The form on the next page has a series of extended select list boxes. If you are using JAWS or Window-Eyes, you want to press shift + f8 to move into multi-select mode. Down arrow through the list of items and press the space bar to select the item you want. Even though you are not selecting more than one item in the list, using the multiselect mode will prevent the page from refreshing every time you down arrow in the list. As soon as you select an item, the page will refresh. Move to the second extended select list box and use the same method described above to further narrow your question. The page will refresh once you have made a selection. Move to the third extended select list box and use the same method described above to further narrow your question. Then activate the continue button. On the next page, you will be offered links to help topics related to your question. If you have already reviewed these topics and still want to contact customer support with your exact question, then activate the email link on this page. You will be prompted to sign in if you are not already. There is an edit field on this page in which you can type your question. The answer will be sent to the email address that is on file with eBay.com. When you have finished typing the question, activate the
“send email” button. Visit the Customer Support section of the eBay website for more details. [http://pages.ebay.com/help/newtoebay/about-support.html] eBay University: Another option to gain further knowledge in the use of eBay is through eBay University. eBay University offers classes across the country or in the comfort of your own home. Live classroom instruction is approximately $60-$70 for a one day session at various locations across the country. As an alternative, you can purchase the CD for CD-based instruction for $19.95. [http://pages.ebay.com/university/index.html] Live Help: You can also get help through live chat. Activate the link graphic click here for live help. This will open up a chat window. You will first need to enter your email address or eBay user ID. You will also have to select a category. It may take a couple minutes to get a response. There are a number of frames in this window. It appears that when you want to review the chat, move to the chat display or retrieval frame. There is an edit field in this web form in which to type your question in the chat submission frame. After you type your question, activate the clickable graphic send. The screen refreshes every time you or the customer service representative submits a message. You may have limited success using this feature with a screen reader. If you are a JAWS user, you may want to take a look at the HTML challenge on the Freedom Scientific’s webpage to review or learn new features of JAWS with Internet Explorer. On the Freedom Scientific homepage, activate the Surf’s Up: TAKE THE HTML CHALLENGE link. Becoming a more savvy user of your screen reader on the web will help you to more effectively navigate the eBay site. [http://www.freedomscientific.com/fs_products/Surfs_Up/_Surfs_Up_Start_Here.htm] [SECTION ELEVEN ENDS] +12 LETTERS TO THE EDITOR If you have any comments related to past issues, want to share your experiences with others, or if you have a suggested topic, please send an email to the editor at the following address [heatherc@carroll.org]. Your comments and ideas will be included in this section of future newsletters. [SECTION TWELVE ENDS] +13. PAST TOPICS REVISITED ADWARE & SPYWARE (December 2004 Issue) ADAWARE: If you are having difficulty locating the link to download the personal, or free, Adaware download, you might find it easier to use the link to download the program from the jfwlite website. You might want to check out the links to other anti-spyware programs that are mentioned on the jfwlite website and the other unrelated programs that are there to see what is available that other JAWS users are currently using.
When you start Adaware, a dialog box will tell you if you need to update your definitions. Without JAWS scripts, you will probably need to read this and other dialog boxes with the jaws cursor and activate buttons for start, next, and finish with the JAWS cursor as well. You can use the JAWS cursor to select the radio button for the type of scan you want to perform. Left mouse click on the appropriate “quarter circle” or radio button to select it. You will hear a sound when it is done scanning. Without scripts, you may want to label the graphics for checked and unchecked check boxes, so that you can check all of the critical objects for removal. You can download scripts for use with Adaware for JAWS versions 5.1, 5.0, and 4.5x from the jfwlite website. Keep in mind the following disclaimer on the jfwlite home page, “Disclaimer: Please understand this website is for informational purposes only, and no liability is assumed for any action taken”. You may also want to make a backup of you enu files before downloading and using any scripts from any source. With the scripts for Adaware that are downloadable and free from the jfwlite.com website, the buttons read when you tab to them. Tab to start button and activate it. You can also press control + s for the scan and Control + n for the next buttons. You might have to read dialog boxes with Insert + B use the JAWS cursor to get all the info if you are interested in reading it. If you just want to keep things simple after you activate the start button, do as the message says and “please press control + n for next to begin scanning”. You are told when the scan is finished and how many objects were found. When the scan is finished, you can press control + m to mark all spyware found and then control + n for the next button. When everything has been removed, you will find yourself back at the starting screen. You can then close the program. [www.jfwlite.com/programs] The Adaware help file recommends making sure that your definitions are up to date before running a scan. You may find the following information, taken directly from the Adaware help file, useful since you will be confronted with the choice of which type of scan you want to do when you run Adaware: The smart system scan is a fast system check and should be used only for daily system maintenance; i.e. you are sure that your system is clean and have performed a full system scan or an in-depth custom scan on your main hard drive at least once during the month. If this is your first scan, you suspect that your system has become infected with suspicious content, or you have used another anti-spyware product prior to installing and/or using Ad-Aware SE, please be sure to perform a full system scan. The full system scan is the in-depth scan mode that scans your whole computer for Spyware infections. The full system scan is notably slower than the smart system scan, but has a higher probability to detect Spyware infections in archives or has been installed on drives other than your main hard disk. The full system scan uses the same scan settings as the smart system scan, but also scans all fixed drives and archive files. Critical Objects may pose a threat and should be considered for removal. Negligible objects are not considered to be a threat. They consist of MRU (Most Recently Used items) lists. These can be removed if the user desires. Activate the help button in the Adaware window to bring up the Adaware SE personal edition help program to get help on these and other topics. [SECTION THIRTEEN ENDS]
+14 PRODUCT UPDATE ANNOUNCEMENTS Are you using the most updated version of your access technology? Have you checked out the manufacturers’ websites lately? Do you know about the new features of your product(s)? Zoomtext 8.12: Visit Ai Squared’s website to read the details about this product. [http://www.aisquared.com] Order Hotline: (800) 859-0270 MAGic 9.20.242: Check out Freedom Scientific’s website to learn about this product. [http://www.freedomscientific.com] Sales & Information Phone: 1-800-444-4443 JAWS 6.00.406: Go to the Freedom Scientific’s website to find out what improvements have been made in this version of JAWS. [http://www.freedomscientific.com] Sales & Information Phone: 1-800-444-4443 Window-Eyes 5.0: Visit the GWMicro website for more details about the most current version of Window-Eyes. [http://www.gwmicro.com] OpenBook 7.02.280: Visit the Freedom Scientific website for current information on this product. [http://www.freedomscientific.com] Sales & Information Phone: (800) 444-4443 KURZWEIL 1000 version 9: Check out the Kurweil website for more information about this product. [http://www.kurzweiledu.com] (800) 894-5374 [SECTION FOURTEEN ENDS] + 15. UPCOMING EVENTS CSUN's 20th Annual International Conference "Technology and Persons with Disabilities" March 14-19, 2005 Hilton Los Angeles Airport and Los Angeles Airport Marriott Hotels Los Angeles, CA [http://www.csun.edu/cod/conf/2005/genconfinfo05.htm#confer] [SECTION FIFTEEN ENDS] + 16. REFERENCES [http://www.carrolltech.org/classes] [http://pages.ebay.com/help/policies/items-ov.html] [http://www.ebay.com/] [http://pages.ebay.com/help/buy/buyer_checklist.html] [http://pages.ebay.com/help/sell/insertion-fee.html] [http://pages.ebay.com/help/sell/payfees.html] [http://pages.ebay.com/help/sell/fees.html] [http://pages.ebay.com/help/sell/reserve.html] [http://pages.ebay.com/sellercentral/] [http://paypal.com/]
[http://pages.ebay.com/help/pay/paypal.html] [http://enterprisesecurity.symantec.com/content.cfm?articleid=1759&EID=0] [https://custhub.rfbd.org/SearchResults.asp] [http://pages.ebay.com/help/newtoebay/about-support.html] [http://pages.ebay.com/university/index.html] [http://www.freedomscientific.com/fs_products/Surfs_Up/_Surfs_Up_Start_Here.htm] [www.jfwlite.com/programs] [http://www.aisquared.com] [http://www.freedomscientific.com] [http://www.freedomscientific.com] [http://www.gwmicro.com] [http://www.kurzweiledu.com] [http://www.csun.edu/cod/conf/2005/genconfinfo05.htm#confer] [SECTION SIXTEEN ENDS] This newsletter is published monthly on the first Thursday of every month. Please direct any comments, questions, or concerns to the editor, Heather Campbell [heatherc@carroll.org].