Thank you for your interest in the Revenue Officer vacancy. Enclosed is some
information about the job, our organisation and our district.
To apply for this position please forward a current CV with a covering letter.
Applications can be either sent by post to; the HR team, Waipa District Council,
Private Bag 2404, Te Awamutu or by email to email@example.com If you have
any questions please do not hesitate to contact either Rebecca on 07 872 0071 or
Christine on 07 872 0038 .
Applications close 1 December 2006 at 4.00pm.
We look forward to receiving your application.
The key responsibilities for the Rates Department are:
• The maintenance and management of the property
database which includes 18,000 properties
• Working closely with Council’s valuation provider to ensure
the database is accurate and up-to-date, and also with
solicitors handling sales and purchases of properties
Name • Application of Council’s rating policies to all properties to
ensure the correct charging of rates
• Collection of $25m of rates in accordance with legislation
Margaret Galvin and Council policies, including managing 4 instalments,
Revenue Supervisor following up unpaid rates, applying penalties, making
arrangements for payment
• Regular communication with ratepayers, both by telephone
• Running a water billing system for metered water
• Managing a debtors’ ledger for other miscellaneous revenue
The salary will be negotiated with the successful applicant, and will depend on the
skills and the experience of the successful applicant.
Job Title Revenue Officer
Date August 2005
This job description is designed to give an indication of the type of work and performance expected of the jobholder. It
does not provide an exhaustive list of duties or performance standards and the jobholder agrees to undertake any other
tasks that are consistent with the position and with the provision of quality service to the organisation.
• Implement procedures that ensure that rates and other monies owing are
collected when due and arrears are vigorously followed up
• Arrangements for payment are set up in accordance with procedures
• Take a proactive role in the Rates Team, being familiar with other roles
and able to provide cover
• Deal with property and rates queries efficiently and to the satisfaction of
• Provide support to the Revenue Supervisor with other rates related tasks
Scope of Position
Reports to Revenue Supervisor
Direct Reports nil Indirect Reports nil
Budget nil Operational nil
Location Office base in either Te Awamutu or Cambridge the jobholder
is expected to be flexible between these two offices.
• Staff and managers within the • General Public
• Customer Support
Group Manager – Finance
Revenue Database Officer Revenue Database Officer Debtors Officer Revenue Collection Revenue Collection
Expected Behaviours and Outcomes
1 Achieving high public trust and confidence
Everything you do will give people confidence in the organisation and your
personal abilities. You will be accurate with information, clear in your
communication, and prompt in your responses. You will listen to the needs of
others and will provide them with realistic guidelines around their expectations of
both yourself and the organisation.
1.1 Procedures to collect rates incur minimum costs and deal with ratepayers
in a caring manner.
1.2 Arrangements made with ratepayers comply with Council policy and
internal procedures. Where helpful ratepayers may be recommended to
take professional budget advice.
1.3 Information around collection issues is kept on the system and is up to
date and accurate at all times.
1.4 Where legal action is taken to recover debt, all steps comply with statutory
1.5 Where appropriate arrange site visits to identify and contact owners.
1.6 Training is provided to other Council staff on credit control procedures.
1.3 Clear working papers with supporting information are available for audit
1.4 All procedures and internal controls are followed.
2 Strong forward planning
You will plan your work in a way that considers all of the stakeholders. You will
achieve results using systems and processes that are appropriate to the task and
the team. You will consider the implications of your actions before taking that
action. Your business plans will be clear and consider short, medium and long-
term organisational objectives. You will maximise business opportunities.
2.1 All legislative deadlines are met.
2.2 Daily workload is planned with appropriate regard for urgent and important
2.3 Regular weekly and monthly activities are scheduled and undertaken on
2.4 Deadlines are established and completed within agreed times.
2.5 Preparation for performance review and development planning is
3 Creating Strong Customer Focus
Your customers will receive excellent service delivered with a Can Do, Will Do
attitude. Customer feedback will be used to improve the services the organisation
offers. Your communication with customers will be based on the Can Do, Will Do
Protocols that include listening to their needs, responding personally and in a way
that makes the customer feel good about their dealings with us. Internal and
external customers will be treated with the same excellent service.
3.1 Customers are very satisfied with the service they receive.
3.2 Enquiries will be dealt with in an efficient, friendly manner and accurate
information will be provided around outstanding monies.
3.3 A professional approach taken in interactions with all staff and customers
3.4 Opportunities to add value are identified and capitalised upon.
3.5 Customer correspondence is acknowledged in line with organisational
4 Looking after our staff and building effective teams
We recognise that everyone within the organisation has a part to play in the
Waipa team. You will support your team, your peers and your manager and
contribute productively to the teams you work in and with. Work takes up a large
part of our time so we aim to enjoy what we do and the people we do it with. You
will support others in their contributions to the team and the work they do, and will
share your expertise.
4.1 Effective working relationships are established
4.2 The jobholder is recognised as having a positive impact on the team.
4.3 Participates at team meetings.
4.4 Is willing to ask for, and provide, assistance within the team.
5 Creating a business like and professional environment
You will be professional in the way you go about your business. You will have the
knowledge you need to do your job and will embrace opportunities to improve
your skills. You and your team will continually strive to improve the way you do
things. Innovation throughout the organisation will be encouraged and new ways
of working explored. The public will see you and your team as enabling them to
do their business better.
5.1 Standard operating procedures and templates are used in line with
5.2 Decisions are appropriate to the situation and within delegated authority
5.3 Actions will be of the scale required to reach the most practicable outcome.
5.4 Opportunities to attend courses for development are embraced.
6 Health and Safety
Our business will be a safe place for staff, the public and contractors. You and
your staff will always adhere to safety requirements and will actively participate in
the provision of a safe working environment.
6.1 Knows all relevant Health and Safety procedures and adheres to them.
6.2 Participates on the organisation’s Health and Safety Committee as
6.3 Nil serious harm accidents.
6.4 Work-days lost though work related accident or injury is less than 1% of
available work time.
To apply, please submit a copy of your Curriculum Vitae, along with a letter of application
giving any further information you believe helps to demonstrate your suitability for the
position applied for.
Please ensure that you clearly indicate the position that you are applying for, a contact
number and your postal address. In addition, make sure your application lists all of your
qualifications and details your employment history.
Make sure that the Human Resource Team have received your application by the due
date. Once your application is received we will notify you in writing.
You can either email your application to firstname.lastname@example.org or post to the Human
Resources Team, Waipa District Council, Private Bag 2402, Te Awamutu 2400.
Our organisation has constructive policies and practices for equal opportunities in all
aspects of employment, including recruitment, selection and appointment, education,
training and development, career planning and promotion.
Your application will only be used for recruitment purposes. Materials used during the
selection process will remain confidential in accordance with section 29 of the Privacy Act
If you are selected for an interview you will be notified by telephone of your interview
time. All interviews are held within normal office hours (8am to 5pm) and may comprise
of a structured interview, assessment activities, tests and other selection activities as
required. The selection process may also involve a second stage. Please advise the
Human Resource Team if you wish to bring a support person or whanau to your
After the selection process is completed, the successful applicant will be notified as soon
as possible. All other applicants will be notified of the outcome of their application as
quickly as possible.
Waipa District is predominantly rural, lying at the heart of the Waikato. Situated between
Hamilton City to the north and Otorohanga District to the south, Waipa encompasses an
area of 147,372 hectares.
Latest research estimates the District has a resident population of approximately 40,300
with main urban populations centred in the towns of Te Awamutu, Cambridge and
Because of the high proportion of elite soils, the District boasts a rich agricultural base
dominated by dairy farming, but also featuring sheep and beef, thoroughbred horse
studs, deer farming and fruit production.
Although landlocked, the District has several lakes used extensively for water sports and
recreation, two major rivers, and many smaller peat lakes, which are considered some of
the best examples of their type worldwide.
Te Awamutu Ward
The Waipa District was formed following the nationwide re-organisation of local
government in 1989. Today we have offices in both Te Awamutu and Cambridge
and we provide a range of services including:
Aged Persons Housing Animal Control
Building Control Camping Grounds
Cemeteries Civil Defence
Commercial Buildings & Depots Community Buildings & Halls
Community Development District Development
District Development Elections
Forestry Forest & Rural Fire Protection
Liquor Licensing Museum
Noise Control Public Libraries
Parks & Reserves Public Conveniences
Public Offices Rental Houses Service
Resource Management & Regulatory Roading
Sewerage Solid Waste Disposal
Stormwater Swimming Pools
Water Supplies – Urban & Rural
Area 147,372 hectares
Councillors & Mayor 13
Community Board Members 16
Number of Staff Approx 150
To promote the physical and social well-being of the people of Waipa District through
timely provision of services and sustainable management of natural and physical
1. To implement equitably and effectively the legal obligations of a territorial authority
governing the Waipa District.
2. To manage and protect both the natural and physical resources of the District, having
regard to individual, ethnic, local, regional and national interests as appropriate.
3. To ensure that economic and efficient physical facilities and services are provided as
far as possible according to the values and standards of residents and ratepayers.
4. To manage Council’s assets wisely, maximising the contribution those assets can
make to assist in stimulating sustainable development of the District.
5. To form strong partnerships with other authorities, community interests and the
private sector to provide the District with appropriate development opportunities.
6. To provide services and/or support Community Boards, community and welfare
organisations in meeting the physical, recreational, employment, cultural and social
needs of residents of the District.
7. To provide encouragement and advocacy, to influence major private and public
organisations to achieve attitudes of the most benefit to residents of the District.
If you would like more information about Waipa District Council, the area, or our
application procedures, please contact Rebecca or Christine on (07) 872 0071 or email
We look forward to receiving your application.