Analysis of Management Communication and Employee Job Satisfaction

							   Analysis of Management Communication and Employee Job

  Satisfaction in an Organization: "Department of Statistics and

Census of Macau" (Direccção dos Serviços de Estatística e Censos

                                    de Macau) (DSEC)



                                 by Ung Lai In, Shirley



Call_No: MBA(MS)002.UNG
                                            CONTENTS
Abstract                                                                     ii
Acknowledgements                                                             iv
List of Charts                                                               vii
List of Tables                                                               viii
Chapter 1    Introduction                                                    1
Chapter 2    Review of Literature                                            7
  Organizational Climate                                                     7
  Communication Climate                                                      10
  Job Satisfaction                                                           12
  Superior-Subordinate Communication and Job Satisfaction                    14
     Trust and Openness as Contributors to Job Satisfaction                  15
     Participation in Decision Making as a Contributor to Job Satisfaction   18
  Summary of Literature Review                                               19
  Hypotheses                                                                 20
Chapter 3    Environment of the "Statistics and Census Department" (DSEC)    22
  The Brief History of DSEC                                                  22
  The Organizational Structure of DSEC                                       23
  The Evolution of DSEC                                                             27
  Communication Activities in DSEC                                                  29
Chapter 4   Methodology and Procedure                                               32
  Adoption of Census Survey                                                         32
  Data Collection Instruments                                                       32
    Communication Satisfaction Questionnaire                                        34
    Job Satisfaction Questionnaire                                                  35
  Pilot Test of Questionnaires                                                      37
  Data Collection and Survey Administration                                         37
Chapter 5   Analysis and Interpretation of Results                                  39
  Profile of the Respondents                                                        39
  Reliability of Survey Instruments                                                 40
    Cronbach's Alpha for Communication Satisfaction Scale                           40
    Cronbach's Alpha for Job Satisfaction Scale                                     40
  Respondent's Satisfaction with Communication                                      40
  Respondent's Satisfaction with Job                                                50
  Results and Interpretation of Hypothesized Communication-Job
                                                                                    56
  Satisfaction Relationship
    Hypotheses 1, 2 and 3                                                           56
    Hypotheses 4 and 5                                                              57
    Hypotheses 6                                                                    62
    Comparison of Communication-Job Satisfaction Relationships between Upper- and
                                                                                    66
    Lower-Level Employees
  Summary of Results                                                                67
Chapter 6   Conclusions and Limitations                                             71
  Conclusions and Implications                                                      71
  Limitations of the Study                                                          74
Chapter 7   Recommendations and Additional Information                              77
  Recommendations for Future Research                                               77
  Additional Information                                                            78
Epilogue                                                                            79
Bibliography                                                                         80
Appendix A     Inventory of Items Comprising Dimensions of Communication Satisfaction 86
Appendix B     Inventory of Items Comprising Dimensions of Job Satisfaction          88
Appendix C     Communication Satisfaction Questionnaire and Job Satisfaction
                                                                                     91
               Questionnaire