Effective Interpersonal Communications by pharmphresh28


									                                        Effective Interpersonal
Effective Interpersonal Communication
                                                   ...smart ways to get your message across to others...

                                        About This Workshop...           a selection of tools, practical         decision makers
                                                                         tips and techniques to en-
                                        The fundamental skill for all    sure participants are well          Session 2...
                                        people in organizations is the   equipped to meet their inter-       ♦   Complete MBTI
                                        ability to communicate in a      personal communication
                                                                                                             ♦   Feedback on MBTI
                                        way that helps others respond    needs.
                                        appropriately.                                                       ♦   Applying MBTI o com-
                                                                         Probably the most useful and            munication
                                        Effective interpersonal com-     accessible tool to assist with
                                                                                                             ♦   Practical exercises us-
                                        munication is dependent on       interpersonal communica-
                                                                                                                 ing MBTI
                                        clearly identifying:             tion development is the
                                                                         Myers Briggs Type Indicator         ♦   Using the BOFF model
                                        ♦   What is to be communi-
                                                                         (MBTI®). It is used in this work-       to get others to take
                                                                         shop as a basic framework               action
                                        ♦   Who the target is...         on which to build effective
                                                                         interpersonal communica-
                                                                                                             Session 3...
                                        ♦   Why the target should
                                                                         tion.                               ♦   Using effective listening
                                                                                                                 to enhance messages
                                        ♦   How the message is           The four workshop sessions          ♦   Intended meanings
                                            therefore best communi-      are outlined below:                     and received mean-
                                                                         Session 1...                            ings
                                        ♦   When to communicate.
                                                                         ♦   Communication ice-              ♦   Non-verbal aspects of
                                        Objectives...                        breaker exercise                    communication and
                                                                                                                 the 3 position tool
                                        To help participants to:         ♦   Stages of communica-
                                                                             tion (Pacing, Inquiring,        ♦   Avoiding confusion
                                        ♦   Understand what they             Identifying, Reviewing,             when communicating
                                            need to communicate              Leading, Proposing,
                                                                                                             ♦   Practical exercises
                                        ♦   Think about who they             Closing)
                                                                                                             ♦   Transactional Analysis
                                            need to communicate to       ♦   Social styles in communi-           tools to manage com-
                                        ♦   Decide how to structure          cation                              munication
                                            and deliver the communi-
                                            cations so that the mes-                                         Session 4...
                                            sage is received and                                             ♦   Managing communi-
                                            acted upon                                                           cation to peers, superi-
                                                                                                                 ors and direct reports
                                        ♦   Use the right tools and
                                            skills they have devel-                                          ♦   Practical exercises
                                            oped immediately within
                                                                                                             ♦   Communication in a
                                            their workplaces.
                                                                                                                 global organization
                                        Workshop Style...                                                    ♦   Cross-cultural factors in
                                                                                                                 effective communica-
                                        This is a highly participative   ♦   Communication block-                tion
                                        one day workshop designed            ages and how to get
                                        for groups of 10-14 people           through them                    ♦   Practical interpersonal
                                        with one experienced facilita-                                           communication check-
                                        tor who ensures that all par-    ♦   Special aspects of face-            list
                                        ticipant needs are fully met         to-face, telephone and
                                                                             e-mail communications           ♦   Action planning
                                        within the constraints of the
                                        workshop. The workshop uses      ♦   Communicating with              ♦   Summary

                                                         For further information please contact us on: +44 207 863 8877
                                             Kiddy International Ltd, Trafalgar House, 11/12 Waterloo Place, London, SW1Y 4AU, UK

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