Custom Order Return Policy 2009 - Packing Slip by klutzfu55

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									Thank you for designing with 1154 LILL Studio. We hope you enjoyed your LILL experience!
Each LILL handbag is individually handcrafted in Chicago. Owner Jennifer Velarde started LILL in her studio condo at 1154 W. Lill Street in Chicago in 1999. We are proud to say we have grown much larger than that first space and today LILL is comprised of 3 studio boutiques, an online store and LILL handbag party reps throughout the country! Join us online! We invite you to share your LILL stories and join the conversation about new styles, fabrics and more by becoming a LILL fan on facebook or by visiting our blog. You can get to both from our homepage at www.1154lill.com. We look forward to hearing from you!

Our Custom D esign Guarantee:
Providing a fantastic customer experience is what launched our company. Ten years later, we still value each and every customer and her experience with LILL. If you designed a custom-order LILL bag or accessory and don’t love it – try again! We offer merchandise credit for returns of custom orders so you can design again, or leave the designing to us and choose a ready-made item. See below for terms and instructions.
• Custom-designed LILL bags & accessories may be returned for merchandise credit within 45 days of order date. (please note: the return deadline is based upon the date you placed your order, not the date you received your bag. Your order date can be located on your original purchase receipt.) Items will not be accepted for return after the 45-day period. If a customer wishes to make alterations to her existing handbag after the 45-day period it will be considered a Change Order and will be subject to LILL’s standard Change Order fees. Please email returns@1154lill.com for more information regarding Change Order fees for your bag style. Bags and accessories must be returned in unused, sale-able condition, with original tags attached and original purchase receipt or a copy of the original purchase receipt. 1154 LILL reserves the right to refuse a return if the item is returned in poor condition. Credit will be equal to the amount of the original purchase price of the product including tax, minus a return -processing fee of $6. Any original shipping fees will not be refunded. Merchandise credit will be issued in the form of an e-gift certificate. We will need a valid email address in order to issue the return. Returns will be processed on a weekly basis. All merchandise credits will be issued within 2 weeks of our receipt of the return. You may use your e-gift certificate towards the purchase of any LILL item in our stores, on our website or at any LILL On Location handbag party.

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**IMPO RTA NT: Be sure to add returns@1154lill.com to your safe sender list to ensure you receive your e-gift certificate credit.

Return Instructions
Returning to a Store Bring your bag or accessory, the enclosed return form and your original purchase receipt to your nearest LILL boutique location. Store locations and hours can be found on our website at www.1154lill.com/locations/. Returning by Mail Complete the return form and place it along with a copy of your original receipt and your bag or accessory in a shipping box. Affix the enclosed FedEx return label to the exterior.

Be sure to retain the receipt portion of your FedEx return label in order to track your package. 1154 LILL STUDIO is not responsible for items lost in transit.
Seal the box securely with packing tape and drop it off at any FedEx box or FedEx/Kinko’s location for hasslefree return shipping. For additional help or instructions, please contact returns@1154lill.com.

Custom Order Return Form
Complete this form and include it in your return box along with 1. your bag 2. a copy of your original purchase receipt
Please fill out the following REQUIRED* fields: DATE PURCHASED*: _______________________ NAME*:_______________________________________________________________ PHONE*:________________________________________ ADDRESS/APT*:________________________________________________________________________________________________________ CITY*:___________________________________________________ STATE*:_______________________________ZIP*:__________________ EMAIL ADDRESS*: _____________________________________________________________________________________________________ NOTE: Email address is required. Your store credit will be emailed to you in the form of an e-Gift Certificate.

Add returns@1154lill.com to your safe sender list to ensure you receive your credit.
E-LIST OPT IN: Please check this box  if you would like to receive special notices about new style releases, special offers, event invites and other fun news from LILL! WHERE DID YOU DESIGN THIS LILL BAG*?  Chicago Store  Boston Store  Kansas City Store  Online  LILL on Location Party* *Please write Rep's name here__________________________________________________________________________________________ WAS THIS YOUR FIRST TIME DESIGNING A LILL HANDBAG?:  yes  no

We value your input! Please give us your feedback on the following:
1. Please circle which best describes your overall LILL design experience: 1 = definitely not my thing 2 = cool to do once 3 = it was fun, I’d probably do it again 4 = I loved it 5 = I’m hooked, designing LILL Bags is my new obsession 2. Which style did you design? _______________________________________(leave blank if you don’t know the style name) 3. Which of the following impacted your decision to return your bag (check all that apply):  Bag Quality  Fabric Combination  Particular Fabric Selection  Fabric Quality  Color(s)  Style  Size  Function  Price

Please provide us with additional comments regarding your reason(s) for returning your bag: _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ 4. What could we do to help enhance the design experience to ensure you love your next LILL creation? _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ 5. Additional comments:________________________________________________________________________________________________ _________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________

Don’t forget to include this form and a copy of your original purchase receipt with your return.

Thank you! 1154 LILL Studio


								
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