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									                HUMAN BEHAVIOR IN ORGANIZATION
                   Williamson College of Business Administration
                               Management 3750: 3 hours
                                       Spring 06
            Class Meeting Time: Mondays and Wednesdays 09:30 pm-10:45 pm
                              Class Room: 112 Williamson

   Instructor: Dr. Anne McMahon
Office: WCBA 648                                Office Phone: 330-941-3071 or 330-941-2350
                                                Fax: 330-941-1459
Office Hours:
        Mondays: 4:15-5:00; 8:40 - 9:30pm
        Tuesdays 4:00 –6:30 p.m.
Wednesdays 4:15- 5:30 (by appointment only)

                     Visit my homepage at

   Catalog Description: A study of human and behavioral factors in the administration
                        function. Emphasis is placed on the contributions of the
                        behavioral sciences to the student of business. Among the topics
                        covered are the new workplace, attitudes, perception, culture,
                        groups, and diversity.

   Prerequisite:          Junior standing. Students are also assumed to be familiar, at a
                          basic level, with the major management functions. Students will
                          be assumed to follow usual rules of English grammar and spelling,
                          as well as professional citation, in their work. Completion of
                          English 551 and its equivalent is assumed. Mistakes in this area
                          will be graded even though such issues are not specifically taught
                          in the class.

   Course Objectives:
                          1. Students enhance their awareness of their managerial
                             competencies for interacting with others in a work
                          2. The student improves his or her analytic reading, writing, and
                             reporting skills.
                          3. The student develops skills for empowered learning situations.
                          4. Students appreciate diversity as a source of organizational
                          5. Students demonstrate understanding of key theories in the
                             literature about individual and social dynamics of
                             organizational life.

                     1. To meet the LITERATURE OBJECTIVE, the course includes
                        coverage of basic human behavior theories and articles that
                        apply those theories to management practice issues in work
                     2. To meet the ANALYTIC SKILLS & APPLICATION
                        OBJECTIVES, students will work in teams to write plans for
                        case applications of the reasoning, and participate in
                        conducting and reporting the results of the applications. The
                        term case project shall involve a real organization of the
                        group’s choosing, and shall follow the procedures set forth in
                        the textbook.
                     3. To meet TEAMWORK SKILLS OBJECTIVE, groups will
                        select their own application from some real life current setting,
                        gather its own case facts, and interpret the facts using the
                        reasoning selected. The students will develop a Team
                        Handbook for the Project Team’s culture and effectiveness.
                        Students will also keep a team journal on the dynamics of their
                        own response to team activities.
                     4. To meet the DIVERSITY OBJECTIVE, the student is able to
                        apply the course materials to an understanding of several
                        diversity experiences. The experience will be discussed in
                        class. Students will report in the form of a journal. Students
                        also participate in several diversity experiences.
                     5. Students meet the course objective regarding AWARENESS
                        OF MANAGERIAL COMPETENCIES by participating in
                        classroom exercises and assessments.

Required readings:   Managing For the Future: Organizational Behavior &
                     Processes. Deborah Ancona, Thomas Kochan, Maureen Scully,
                     John Van Maanen, D. Eleanor Westney, South-Western College
                     Publishing, Cincinnati, 1999.

Tests:               No tests are scheduled, but the instructor reserves the right to add
                     quizzes if class participation indicates a lack of preparation and

Papers:              Each student shall participate in seven term projects: a plan for the
                     group organizational diagnosis project, a group Team Handbook,
                     written and oral reports of the results of the group project, an
                     individual journal analyzing his/her responses to the project team’s
                     culture and dynamics, and individual diversity experience journal.
                     Students will also evaluate each other’s team performance. The
                     evaluation will be used by the instructor to assign grades as
                     announced in class. Each student shall participate in a group to

                     plan, execute, and report the case application. Each group shall
                     offer an oral report of its case analysis and shall submit for grading
                     a written report that contains:
                             a) An introduction.
                             b) A summary of the case facts.
                             c) An analysis of the case facts using course materials.
                             d) Any expectations for future events in the case setting.
                             e) Simple recommendations for any party in the setting.
                             f) A plan.
                     Students are encouraged to invite members of the organization
                     under analysis to attend the Oral Report Session or to schedule a
                     presentation on site.

Grades:              Work will be graded as follows:
                     a) Group project plan grade                           10 points
                     b) Group project report grade                         30 points
                     c) Participation (Individual)                         20 points
                     d) Team Handbook                                      10 points
                     e) Individual Team Journal & log                      10 points
                     f) Oral report grade for each member                  10 points
                     g) Individual Diversity Experience Journal            10 points
                                                                           100 points
                     Final Averages needed for letter grades:
                            A             90-100
                            B             80-89
                            C             70-79
                            D             60-69
                            F             less than 60

                     Participation is based on team evaluations, contribution to case and
                     team, and participation in daily class exercises, assessments, and

Attendance:          Class attendance is not directly graded. However, participation is
                     heavily graded (see grade section) and students are responsible for
                     all materials covered in class including announcement and
                     amendments to this course outline.

Academic Honesty: Students are encouraged to help each other on course assignments.
                  However, all material submitted shall contain the full citation to
                  published material used and the names of individuals who assisted
                  on the task. Failure to comply with these practices shall result in
                  charges (please refer to the undergraduate bulletin). All project
                  plans shall contain a section on social responsibilities. That
                  section shall include steps for complying with honesty standards as

                             Tentative Agenda
I.      Getting Started

     A. An Introduction to Workplace 2000
     Day 1, Jan. 18
        a. An introduction to the philosophy of the course.
        b. An introduction to changes in today’s organizations.
        c. An introduction to the course outline.
        d. Introduction to each other.
        e. Introduction to Diversity
     Day 2, Jan. 23
        f. Lab / Introduction to drawing tools
        g. Introduction to a plan.

     B. Introduction to Planning & Diagnosis
     Day 3 & 4, Jan. 25& 30
     a) “The New Organization”, in Managing for the Future. Module 1. Core Pages
        1- 21, Supplemental Model pages 31-38.
     b) Planning and Analysis: organizational diagnosis
     c) Start Diversity Journal
     d) Start plan.
     e) Finalize teams
     f) Exercise

     C. Introduction to Teams
     Day 5, Feb. 1
     a) “Making Teams Work” Module 3 in Managing for the Future. P. 2-18.
     b) Start Team Journal
     c) Start Team Handbook

     D. Introduction to Organizing Processes
     Days 6, 7 and 8 Feb.6, 8, & 13
     a) “Three Lenses on Organizational Analysis and Action”, in Managing for the
        Future. Module 2. Core pages 8-84
     b) Handout on how to conduct an organizational diagnosis project.
     c) Develop analysis plan
     d) Exercise.

     E. Report Writing and Data Analysis. Day 9, Feb 15
          Plan Due

II.       Basic Social Dynamics

       A. Teamwork
        Days 10 & 11, Feb. 20 & 22
       a) Modules 5 & 6. “Team Processes” pg. 4-15, and “Teams in Organizations” in
          Managing for the Future. Pg. 4-10.
       b) Continue team plan for organization’s team processes.
       c) Continue your team handbook.
       d) Continue team and diversity journals.
       e) Exercise.

       B. Social perception
        Days 12 & 13. Feb.27 & March 1
       a) Brehm, S.S. and Kassin, S.M. “Perceiving Persons,” in Staw, Barry M. (Ed.)
       Psychological Dimensions of Organizational Behavior, p. 151-64, Boston: PWS-
       Kent Publishing Col, 1990
       b) Exercise: cognitive maps
       c) Submit Team Assessment

       C. Similarity and Difference
       Day 14. March 6
       a) “Managing Cultural Diversity”, in Managing for the Future. Module 11 pg. 6-
       b) Exercise. What roles (i.e. bystander, leader, etc.) do you personally play in
           your group? Use supplemental material pg. 20,21,22 to identify roles and
           examine if group has structural activities.
       c) Team Handbook due.
       (Springbreak March 13 – 19)
       Day 15 & 16. March 8 & 20
       d) “Negotiation and Conflict Resolutions,” in Managing for the Future, Module
           12, p. 6-19
       e) Feedback on team assessment and handbook.
       Day 17. March 22
       f) “Organizational Demography: Implications for Management,” California
       Management Review, Vol. 28, 1, 1985.

III.      Creating An Organization’s Future
       Day 18 & 19. March 27 & 29
       a)“Organizational action in complex environments,” Managing for the Future.
       Module 9, pg. 4-22.
       b) Planning the Oral Report.
       Day 20, April 3
       c) “The Changing Workforce” in Managing for the Future. Module. p. 6-29
       Day 21, April 5

        d)“Managing Change in Organizations,” Managing for the Future.” Module 8,
       e) Exercise: Meet in groups to discuss the following:
            Identify key change makers
            Identify “commandments”
            Transformations that have recently occurred or are underway
            Identify transformations that are in process in your organization
       b) Last day to submit a plan-April 17

IV. Reporting the Results

Days 22, 23, 24, & 25. April 10, 12, 17& 19
   a) Report Writing.
   b) Analysis Figures
   c) Preparing Oral Report

Days 26, 27, 28. April 24, 26 May 1 - Oral Reports

Day 30, May 3 - Written Reports Due.

Final Exam Session:


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