root cause analysis in manufacturing

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					                                             Introduction to Root Cause Analysis in
                                               Manufacturing & Service Industries
                                                          Do you spend money fixing problems, only to have them
                                                          recur a short time later? Is solving your problems taking
                                                          too much of your time? Whether you are a manufacturer
                                                          or a service based industry, finding the root cause of your
                                                          problems is an integral part of your success. This 4-hour
                                                          training session provides an introduction to the theory and
                                                          reasons for root cause analysis, as well as tools and
                                                          techniques that support root cause analysis and can be
What are the objectives?                                  used with any corrective action process.
● Introduce basic theory and
  value of root cause analysis
● Define root cause analysis
 and common applications
● Introduce numerous tools
  for use in any root cause
  analysis process
● Review techniques for
  working through root
  cause analysis, as well as
  handling common
  roadblocks during the

Who will benefit:
                                                                   About the Instructor:
● Any individual responsible
                                            Nicole Brown has been providing quality and management training,
 for problem solving
                                            consulting and auditing services for 11 years. During this time, Nicole
● Supervisors
                                            worked in numerous industries and delivered countless training
● Quality personnel
                                            sessions. Her training sessions are interactive and relaxed, and focus
● Manufacturing personnel
                                            on the participants needs to ensure relevance of the training topic.
                                            Nicole holds a BS in Accounting from Lake Superior State University
                                            and numerous training and auditing certifications.
● Customer Service
                                            Date:         Thursday, November 6, 2008
                                            Time:         8:00 am – 12:00 pm
The M-TEC at Bay College will also be       Location:     M-TEC at Bay College
offering Introduction to Root Cause
Analysis in Healthcare. For more
                                            Cost:         $109
information please call 906.789.6902 ext.

     2001 North Lincoln Road • Escanaba • MI • 49829 • Phone (906)789-6921 ext. 1227
                                                       To register, please complete and mail or fax to:
                                                     M-TEC – Introduction to Root Cause Analysis in
                                                          Manufacturing & Service Industries
                                                                    Escanaba, MI 49829
                                                        Phone 906.789.6902 Fax 906.789.6921/6911
                                                                                Register Today!

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                               *Required information to complete your registration
                               *Name                                               ID #
                               *Home Address
                               Phone (daytime)                                                   E-Mail
                               Employer’s Name
                               Employer’s Address                                                City/State/Zip
                               This area is optional:
                               Gender:       Male       Female Spec Accommodations: _____________________________
                                 American Indian or Alaskan Native     Black, Non-Hispanic      International Student
                                 Asian or Pacific Islander             Hispanic                 White, Non-Hispanic

                                             JT - 210 Introduction to Root Cause Analysis in
                                                      Manufacturing & Service Industries
                               METHOD OF PAYMENT
                                  CHECK # ___________________
                                  CASH – Receipt # ________________ Total Amount Enclosed $
                                  PURCHASE ORDER # ______________________
                                  Purchase Order must be attached and Employers information above
                               must be filled in.
                                  CREDIT CARD: VISA            MASTERCARD           DISCOVER
                                  # __________/__________/__________/__________
                                  Exp. Date _________ / _________
                                  Cardholder Signature
                                Cancellation Policy: Registrations not cancelled five (5) business days before each workshop begins will not
                                                       be entitled to a refund. Substitute registrants are welcome.
                                                     A processing fee of $25 will be assessed for any cancellations.

It shall be the policy of the Bay de Noc Community College Board of Trustees to assure the provisions of equal opportunity and equal access in educational acts. These provisions apply in all
areas of employment, student services, and instructional programs. Discrimination because of race, color, religion, sex, age, national origin, political affiliations, handicap, veteran, or marital status
is prohibited.