CUSTOMER SATISFACTION SURVEY - DOC by hilen

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									CUSTOMER SATISFACTION SURVEY
Name: Address: City: Phone #: Designer: Zip Code:

We appreciate your business and hope we may continue a strong relationship with you as a homeowner! Below is our Customer Satisfaction Survey built to allow you as a customer to help us understand the course of your project. Was your project a remodel or new construction? Remodel New construction How did you hear about Custom Kitchen Designs? Advertisements Friend Relative Contractor Other What persuaded you to choose Custom Kitchen Designs? Sales representative Cabinetry selection Recommendation Company reputation Other Overall, with 1 being completely satisfied and 5 being completely unsatisfied, how would you rate your overall satisfaction with the design of your project? 1 Completely satisfied 2 Mostly satisfied 3 Somewhat satisfied 4 Not very satisfied 5 Completely unsatisfied What did you like most about the design of your project? What did you like least about the design of your project?

Did you find the Kitchen Planning Guide and Questionnaire helpful? Yes No Did the designer incorporate all/most of your needs from the Kitchen Planning Guide and Questionnaire? Yes No Did you find the turn-around time for your design to be prompt? Yes No What concerns do you have about the design process of Custom Kitchen Designs? What suggestions do you have concerning the design process of Custom Kitchen Designs? Overall, with 1 being completely satisfied and 5 being completely unsatisfied, how would you rate your overall satisfaction with the shipment/delivery process of your project? 1 Completely satisfied 2 Mostly satisfied 3 Somewhat satisfied 4 Not very satisfied 5 Completely unsatisfied What did you like most about the shipment/delivery process of your project? What did you like least about the shipment/delivery process of your project?

Was the shipment delivered in the contract time? Yes No If applicable, were you notified of any changes in the shipment/delivery schedule? Yes No What concerns do you have about the shipment/delivery process of Custom Kitchen Designs? What suggestions do you have concerning the shipment/delivery process of Custom Kitchen Designs?

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Overall, with 1 being completely satisfied and 5 being completely unsatisfied, how would you rate your overall satisfaction with the installation process of your project? 1 Completely satisfied 2 Mostly satisfied 3 Somewhat satisfied 4 Not very satisfied 5 Completely unsatisfied What did you like most about the installation process of your project? What did you like least about the installation process of your project?

Was the installation completed in the contract time? Yes No If applicable, where you notified of any changes in installation in a timely manner? Yes No Was the installer careful and punctual during the install? Yes No If applicable, was the installer able to effectively communicate with you throughout the installation process? Yes No Did the installer leave the jobsite at least as clean as it was upon arrival? Yes No Did the installer represent Custom Kitchen Cabinets in a professional manner? Yes No What concerns do you have about the installation process of Custom Kitchen Designs? What suggestions do you have concerning the installation process of Custom Kitchen Designs?

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Overall, with 1 being completely satisfied and 5 being completely unsatisfied, how would you rate your overall satisfaction with the customer service/communication process throughout your project? 1 Completely satisfied 2 Mostly satisfied 3 Somewhat satisfied 4 Not very satisfied 5 Completely unsatisfied

Did you find the staff at Custom Kitchen Designs able to effectively listen to your questions/concerns? Yes No Do you feel the communication was open and honest during your project? Yes No Did the staff return answers to your questions in a timely manner? Yes No When a staff member at Custom Kitchen Designs said they would do something, did you find the follow-through prompt? Yes No What concerns do you have about the customer service/communication at Custom Kitchen Designs? What suggestions do you have concerning the customer service/communication process at Custom Kitchen Designs? Overall, with 1 being completely satisfied and 5 being completely unsatisfied, how would you rate your overall satisfaction with your project? 1 Completely satisfied 2 Mostly satisfied 3 Somewhat satisfied 4 Not very satisfied 5 Completely unsatisfied

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What did you like most about your project?

What did you like least about your project?

Would you use Custom Kitchen Designs again? Yes No Will you suggest Custom Kitchen Designs to friends and family? Yes No General comments:

Please know that your business is important to us! We sincerely appreciate you taking the time to answer these questions honestly. If you feel you were not able to accurately express your concerns with Custom Kitchen Designs through this survey, please call: Todd Merriss at 864-859-9521 or email toddmerriss@earthlink.net.
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