Meeting custoMer needs expectations by sparkunder16

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									                                                                 WINTER 2008
T HE QUA R T ERLY M AG A ZINE OF BA L FOUR BE AT T Y CA PITA L   IN THIS EDITION


                                                                 M e e t ing cu s t o M e r
                                                                 n e e d s & e x p e c tat ion s
                                                                 ‘Moving Forward’ in Birmingham
                                                                 supporting schools in south africa
W                         W e L co M e & up d at e
                           elcome to the winter edition of Capital Q.

         We start 2008 with another extremely busy year ahead of us.
         Our continued success in 2007 in winning new business has given
         us the challenge of closing four projects, namely, Islington Schools,
         Fife Hospital, Carlisle Northern Development Route and ITE College
         West in Singapore; with, I’m sure, more to come. Our construction
         activities will be at their height with three major hospital schemes
         all in full swing, a busy schools building programme and numerous
         smaller scale construction activities across various other projects.

         Finally in bidding, while the number of hospital schemes coming to
         market may not be as many as we would like, our BSF schools
         bidding and infrastructure activity will show a marked increase.


Our construction activities will be at their
height with three major hospital schemes                                                                                                                  WINTER 2008
                                                                                 T HE QUA R T ERLY M AG A ZINE OF BA L FOUR BE AT T Y CA PITA L           IN THIS EDITION
         To support this growing workload we expect our staff complement to
         be approaching 300. We will be spending more on staff training                                                                           4-5      news review
         and development than ever before and to help manage and support                                                                                   M e e ting cus t o m e r n e e ds and e x p e c t a ti o ns
         this we will soon be launching our bespoke training and                                                                                  6-7      2008 ski diaries
         development platform, Capital College.                                                                                                            Re p o r t s b a ck f r o m F lims - L aa x

         During 2008 we will continue to grow and develop The Library.                                                                            8-11      consort Healthcare
                                                                                                                                                           ‘ M o v ing F o r w ar d’ in Bir mingham
         Currently around 70% of the company’s data storage activities are
                                                                                                                                                            Bidding up da t e
         based on The Library, with the remainder to be transferred this year.
         The development and use of IT to support the businesses is a key                                                                         12-17    connect roads
         aspect of our operations and we will continue to invest heavily in                                                                                C o nn e c t Ro ads up da t e
                                                                                                                                                           P r o v iding an e nhan c e d s e r v i c e
         this area.
                                                                                                                                                           Bidding up da t e
         Despite being busy, Balfour Beatty Capital should also be a place to                                                                              S t r e e tligh ting in 2 0 0 8
         have some fun. There are numerous events planned for 2008;                                                                               18-21    tr a n s f o r m s c h o o l s
         make sure you join some of them…                                                                                                                  S upp o r ting s ch o o ls in S o u th A f r i c a
                                                                                                                                                           Bidding up da t e

                                                                                                                                                           our people
                                                                                                                                                  22-23    S p o tligh t o n… Ro n G o r d o n

                                                                                                                                                  24-27    the quar ter in pictures / nex t quar ter




         ian rYLatt, MANAGING DIRECTOR
                                                                                                                                                                                                                                                                                          ne W s r e v ie W




B   Meeting customer needs and expectations
                         alfour Beatty Capital is nearing completion of
    its current round of market research designed to gain insights into
    whether the company is meeting customer needs and expectations
    both during bidding and operations.

    Three research projects are currently underway:
    Buyer Decision; Patient Experience; and Operations Research.

    Bu Y er decision
    Last year, the first round of buyer decision research was reported to
                                                                                 At both hospitals, communication with patients, clean facilities
                                                                                 and professional staff were identified as the most important
                                                                                 factors to providing good patient care - and at both hospitals,
                                                                                 the staff and patients reported good performance. Areas for
                                                                                 improvement included parking (both access and availability) and
                                                                                 catering services. At both sites, the majority of those surveyed
                                                                                 indicated that they would recommend the hospital.

                                                                                 Consort is working with both of the Trusts to present these findings
                                                                                 and identify joint strategies to enhance customer service for patients.
                                                                                                                                                           I
                                                                                                                                                           2007 Employee Survey results
                                                                                                                                                                      n 2007 BBCap had over 80% response rate to the employee
                                                                                                                                                           survey, which is a fantastic result as most organisations view 60% as a
                                                                                                                                                           good rate of response, so thank you to everyone for your contributions.
                                                                                                                                                           We are pleased to announce that employees’ satisfaction level has
                                                                                                                                                                                                                                       diversit Y ForuM
                                                                                                                                                                                                                                       Balfour Beatty Capital has always recruited from a diverse background of
                                                                                                                                                                                                                                       people and it has been a key strength to us as a company. We currently
                                                                                                                                                                                                                                       employ over twenty different nationalities and a central ambition in
    BBCap staff. Based on interviews with public sector project teams from
                                                                                                                                                           remained the same as 2006, which is noteworthy given the fact that we       developing our employee pool has been the emphasis we have placed on
    bids BBCap won and lost, the research identified three main traits           oper ations rese arcH                                                     have grown rapidly over the last few years.                                 recruiting women. It is important that we now give this diversity a voice
    clients were looking for in a partner: understanding of values; skills and   Finally, the research is complete, and analysis is taking place on
                                                                                                                                                                                                                                       to ensure that individuals’ differing needs are both recognised and
    resources; and communication and relationship. In response to this           the wider Operations Research - survey of senior management and           The survey results were predominantly very positive and showed a
                                                                                                                                                                                                                                       addressed. Helen Wills has been appointed as chair on the BBCap
    feedback, accommodation bid teams participate customer intelligence          key stakeholders partners from Transform and Consort concession           number of significant improvements since 2006. Particularly impressive
                                                                                                                                                                                                                                       diversity forum, the group met for the first time this month. If you would
    workshops, designed to build emotional intelligence and influencing skills   on how well Balfour Beatty group companies are performing in a            has been the improvement in perceptions of management capability.
                                                                                                                                                                                                                                       like to join the forum or for any further information please contact
    with specific reference to the current bid.                                  variety of customer service measures. The results of this work will       Combined with the greater reliability of team meetings, these are the
                                                                                                                                                                                                                                       Helen Wills at helen.wills@bbcap.co.uk
                                                                                 be available later this year.                                             factors which support success.

    The year two results of the Buyer Decision research will be reported                                                                                   The main area highlighted for improvement was IT support. BBCap
    in July 2008                                                                                                                                           welcomed over 70 new starters to the company last year, furthermore,
                                                                                                                                                           IT provides support to BB plc and Exeter Airport resulting in a 250%
    patient e xperience                                                                                                                                    increase of end users. We are conscious that the increase in users
    Digging a bit deeper into customer satisfaction are two Patient                                                                                        has put a strain on the IT department and we have already increased
    Experience research projects conducted in partnership with the                                                                                         resources in the team and welcome Carol and Gareth. In addition,
    Trusts at Durham and Blackburn. In response to the Patient Choice                                                                                      we are recruiting a number of IT technicians to help ensure all
    agenda in England, survey’s were commissioned to identify factors                                                                                      employees receive the support they require.
    that patients and staff think are most important to the delivery of
    excellent patient care were, and how well the hospital was meeting                                                                                     A full report on the survey results can be found on the Library under the
    their expectations.                                                                                                                                    news items.




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                                                                                                                                                                                                                                                           s K i di a rie s 2 0 0 8




T
                                                                                                  B o B r eid                                                             s t e p H a nie MiL L s                                                          garY Best
                                                                                                  TRANSACTION MANAGER                                                     A S S I S TA N T C O M M U N I C AT I O N S                                      whOLE LIFE COST MANAGER
                                                                                                  red te a M (interMediate)                                               MANAGER                                                                          pinK te a M (oFF-pis te)

    2008 ski diaries                                                                              I had heard great reports about
                                                                                                  previous ski trips, and I thoroughly
                                                                                                                                                                          green te a M ( Beginner)

                                                                                                                                                                          Having never been on skis
                                                                                                                                                                                                                                                           Day 1 and the pink team have
                                                                                                                                                                                                                                                           got a guide. He immediately
               his year’s BBCap ski trip was a huge success.                                      enjoyed my first one, both on                                           before, day one was quite a                                                      takes them into crusty, clingy,
    On the slopes the teams split up depending on ability.                                        and off the piste.                                                      challenge. Most of the group                                                     deep snow for their first run in
    Here are some of their ski diaries…                                                                                                                                   did some spectacular falls,                                                      a year. Geisselmann (knee),
                                                                                                  Having joined recently,                                                 which unfortunately were                                                         Best (nose) and Orrell
                                                                                                  I was delighted to have the                                             caught on camera.                                                                (confidence - snow plough
                                                               opportunity to get to know a wide range of BBCap staff and to                                                                                            off-piste is not a good look) suffer badly.
                                                               share their enthusiasm for life in general and skiing in particular!      A number of us improved a great deal after a morning of lessons
                                                               The arrangements were first rate so special thanks are due from           and we were brave enough to leave the nursery pen. By day three                Day 2 and the pink team are a man down (Geisselmann - knee),
                                                               me to Anke, Phillip and Nigel.                                            we were stranded at the top of the mountain in a snow storm.                   but have gained the team camera man Mad dog MacFarlane and
                                                                                                                                         When we finally made it down the slope in one piece we                         the French boarder Gatinot, who ski at breakneck speed in
                                                                                                                                         celebrated with a spectacular snowball fight before heading into               some good powder for the camera and spread the group. But it
                                                                                                                                         Laax for après-ski.                                                            is Pascall who, when not in wardrobe before each run, gets the
                                                                                                                                                                                                                        marks for style.
                                                                                                                                         I would highly recommend next year’s trip for any cautious first
                                                                                                                                         timers as we were really made to feel like part of the group.                  Day 3 and the pink team are stranded on the baby slopes by the
                                                                                                                                                                                                                        weather. This leads to a dangerously early finish...

                                                                                                                                                                                                                        Day 4 and the pink team have the beautiful weather back, but
                                                                                                                                                                                                                        Gatinot (après-ski) with a promising ski future behind him, fails
                                                                                                                                                                                                                        to appear early doors leaving the steady and reliable Appuhamy
                                                                                                                                                                                                                        to challenge Pascall for skier of the week.




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                                                                                                                                         con s or t He a Lt Hc a r e ne W s




O   ‘Moving Forward’ in Birmingham
                 n 13th December 2007, a special evening
      performance took place at the Queen Elizabeth Psychiatric
      Hospital (QEPH) in Birmingham. The event marked the
      culmination of ‘Moving Forward’ - a creative writing project
      organised by Consort Healthcare for staff and service users
      at the QEPH. The initiative ran from September to December
      last year.

      The Moving Forward project focused on the transition for
      staff and service users from the current service at the QEPH
      and the transferral of services into the new hospital in 2008.
      The project was designed to help staff and services users
      during this transitional phase. Staff and service users in nine
                                                                        Louise Stokes, a local performance poet and writer who
      different ward and work areas participated in the workshops
                                                                        led the creative writing workshops at the QEPH, hosted the
      producing a myriad of poems and prose pieces on the
                                                                        performance evening. Work was also exhibited for staff and
      upcoming move to the new hospital.
                                                                        service users to browse. During the evening, staff and service
                                                                        users not only took to the mike to perform some of their work
                                                                        from the project but also ad-libbed and undertook a few
                                                                        musical duets! (Charmaine Richards, main picture, gave an
                                                                        insightful poetry performance)

                                                                        The facilities are due to be open by the end of summer 2008.




8                                                                                                                                                                         9
                                                                                                                                                                  con s or t He a Lt Hc a r e Bidding up d at e




     F iF e                                                                                                                              oMagH
     “it was excellent news to get the preferred bidder letter which nHs Fife signed just before christmas.                             “it may have taken six months from the date we submitted our pre-qualification submission but it is still
      the negotiations over the letter had been much longer and more complicated than anticipated but we                                 great news to have been asked to reconfirm our commitment to this £150m project. We now expect the
      have now come to an agreement on costs, the design and the programme which gives everyone much                                     competitive dialogue process to get under way before easter on this interesting project which combines a
      more confidence going forward. the signing of the preferred bidder letter coincided with full planning                             local general hospital, mental health hospital and primary care centre on a beautiful site just outside the
      permission being granted for the site – another huge milestone towards financial close. there is a                                 town of omagh.” Sam Gallaher
      renewed feeling of momentum on the project in 2008 and we are looking forward to site investigations
      beginning on site very soon.” Andy Hatton




     soutHaMp ton cancer centre
     “We had been due to bid for this project as part of a consortium with alfred Mcalpine but plans had to
      be redrawn once carillion made its offer to take over Mcalpines. our plan is now to bid this project                                                       e n ni s K i L L e n
      with a construction joint venture of Balfour Beatty construction/cowlin and Haden Young. given the                                                       “Following a delay of six months while the trust significantly re-scoped the
      importance of equipment in the contract we have entered into a joint venture with equipment                                                               project we are now in the final run-in to submitting the final bid in mid-February.
      specialist asteral. We expect the oJeu for this project to be issued in March 2008.” Chris Sargent                                                        the re-scoping has included the trust transferring responsibility for ground
                                                                                                                                                                consolidation following a landslide which occurred whilst the trust’s enabling
                                                                                                                                                                works contractor was on the site. this first major hospital project under
                                                                                                                                                                competitive dialogue process has tested all the bidders and the trust in terms
                                                                                                                                                                of endurance… but we are still standing and the finish is in sight. Huge efforts
                                                                                                               in the last couple of months have gone into improving the affordability of our bid and into resolving issues in the project
                                                                                                               agreement and schedules so that we will be very close to commercial close if we are made preferred bidder. that decision is due
                                                                                                               to be taken in May 2008.” Tzvetelina Bogoina and Philip Doyle




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                                                                                                                                                                   conne c t ro a d s ne W s




     T
     Connect Roads Update
                 he winter weather always has the potential to
     take the edge off a great operating year, in the road and
     streetlighting businesses. The elements affect us in many
     ways, wind; reducing production in column erection, rain;
     delaying electrical connection, whilst the potential for ice
     formation and flooding keeps the Winter Teams busy, night
     and day. In addition users are less likely to travel and
     therefore this could affect road concession revenues.
     This year’s variable weather, whilst keeping the planners
     and doers on their toes, has been considered relatively
                                                                    E
                                                                    Providing an enhanced service
                                                                              nsuring journey time reliability is high on the agenda
                                                                    for the Highways Agency and for Connect Roads. To help
                                                                    support this, Connect has been working with the HA to
                                                                    introduce four new incident support units to the Connect fleet.

                                                                    In summer 2006 the A30/A35 team trialled the use of one of
                                                                    these vehicles. Every Saturday the section of the A35 between
                                                                    Bridport and Bere Regis was patrolled between 8am and 2pm,
                                                                    as these are the regular ‘surge’ times of weekend and holiday
                                                                    traffic between the Home Counties and the West Country.
                                                                                                                                       All incidents were logged, including time, direction, response
                                                                                                                                       time and any direct source of the incident to enable the effect
                                                                                                                                       of the trial to be evaluated.

                                                                                                                                       The trial was deemed to be particularly successful as response
                                                                                                                                       times were generally cut by 30 minutes and on two specific
                                                                                                                                       occasions incidents that could have caused major congestion were
                                                                                                                                       responded to within 10 minutes and problems avoided. The data
                                                                                                                                       produced was analysed, along with existing incident information,
                                                                                                                                       to create a strategy for summer 2007 and summer 2008.

     benign for us (so far!).                                       The ‘roving patrol’ consisted of two staff and an all-purpose      It is hoped these additional units will have a positive impact on
                                                                    vehicle, ensuring traffic movement was maintained by removing      the A50 and M1-A1 and support the Highways Agency’s journey
     We are now focused on delivery of the Highways Agency’s        any items of debris deposited within the traffic lanes, aiding     time reliability agenda.
     traditional additional works spending up to the end of its     broken down vehicles and assisting at other minor incidents.
     financial year in March.

     Sunderland streetlighting remains on track for completion of
     the five year Core Investment Programme in August, whilst
     Derby streetlighting continues to find its first year feet.
     Together with South Tyneside the three streetlighting
     delivery contracts are now under BB Infrastructure Services
     management, having completed the switch from BB Power
     Networks at the beginning of January.

     andY BeaucHaMp, DIRECTOR OF OPERATIONS




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                                                                                              conne c t ro a d s Bidding up d at e




                                                                                      M25
     M80 s tepps to Haggs
                                                                                      “all three bidders for the £1.5 billion M25 road widening scheme will
     “We are currently engaged in the dialogue period clarifications process
                                                                                       be re-submitting their bids in the next quarter for re-evaluation.
      with transport scotland who have now confirmed that both bidders
                                                                                       the Highways agency hope to remain on track with the timetable
      have cleared the initial hurdles and are affordable. under the current
                                                                                       and award the contract this year.” Nigel Lelew
      programme, transport scotland intend to close the dialogue period at the
      end of February and invite Final tenders to be submitted during March.”
      Alan Gibson




     carLisLe nortHern deveLopMent route
     “since being awarded preferred bidder status we have been working diligently
      to agree the preferred bidder letter and get a pre-development agreement in
      place to allow key activities such as design to commence.
     We have developed key processes and tools, and have established working
     groups to resolve outstanding issues with the county council and their team.
     We hope to achieve financial close by June 2008.
     relationships remain strong and a positive attitude exists between all parties
     involved.” Nigel Blackbee




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                                                                                                                                                                            conne c t ro a d s up d at e




     I
     Streetlighting in 2008
           n 2008 BBCap will be bidding for a number of
     new streetlighting projects. Here is a low-down on
     streetlighting...

     WHY are We in tHe s tree tLigHting M arK e t ?
     Streetlighting is a market that other BB OpCo’s have been
     involved in for some time and with increasing numbers of
     Local Authorities turning to PFI it was agreed that BBCap
     would support PFI submissions. The concessions include
     significant installation of new equipment over a five year
                                                                          HoW do We addres s coMMunit Y saFet Y?
                                                                          Considerable effort is made to engage the local community in the
                                                                          installation programme with all households contacted and informed
                                                                          on the proposed works. Working at street level pedestrian and
                                                                          vehicle traffic safety is a priority and all operatives are trained and
                                                                          monitored to ensure a safe environment exists at all times for
                                                                          themselves and others.

                                                                          W H a t ’ s t H e av e r a g e L i F e - s p a n o F a L i g H t B u L B ?
                                                                          Light bulbs, which are generally referred to a “lamps”, will last for
                                                                          several years depending on the duration they are lit. In order to
                                                                                                                                                        anY interes ting tHings aBout s tree tLigHting?
                                                                                                                                                       •	 The surface coating is scratch proof and dog proof
                                                                                                                                                       •	 They are not missed until they go out
                                                                                                                                                       •	 Astronomers like our streetlights




     period together with a substantial ongoing maintenance               attain high levels of consistent lighting all lamps are changed as a
     requirement providing long term continuity of work.                  matter of routine every two to three years. This generally ensures
                                                                          that only a few lamps will fail and need replacing in between.
     The concessions extend the range of our portfolio and offer
     a reasonable return without significant risk providing the           WHat are tHe M ain proBLeMs We need to overcoMe WHen
     works are carried out by a competent contractor.                     ta King on a s tree t LigHting conces sion?
                                                                          A lot of liaison is required with residents. People often either don’t
     WHat do We do to reduce LigHt poLLution ?                            want a new light outside their property or are upset that one is
     The new installation will be with the latest equipment which is      being removed! Although it is not always possible to meet
     all designed to reduce light scatter whilst improving the lighting   everyone’s desires a compromise is achieved. The installation period
     at street level. There have been various commendations from          also provides a challenge to ensure that access is maintained to
     astronomers in areas where new lights have been installed            properties. Generally however residents are very pleased when the
     regarding the improvement in light pollution.                        new lights are turned on.




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                                                                                                                                                        t r a n s F or M s cHoo L s ne W s




     E   Supporting schools in South Africa
                ducation For All (EfA) is a not-for-profit social enterprise
     that provides funds and resources to advance education through
     specific development projects in Africa, Asia and Eastern Europe.
     Balfour Beatty is recognised as the founding contractor for their work
     and in the past few months Transform Schools Bassetlaw has helped
     to make a huge impact on a number of schools in South Africa.

     Furniture from seven schools in Bassetlaw was considered to be fit
     for use by schools in Africa. Gary Fisher, Deputy General Manager
     for Transform Schools Bassetlaw, recently paid a visit to the Eastern
     Cape and was amazed to see what a difference their contribution
                                                                               “We visited a number of schools out there and we were astounded by
                                                                                the gratitude of the pupils and staff who were benefiting from our
                                                                                old furniture. Pupils were taking exams on the old school desks and
                                                                                seemed surprisingly happy considering they were sitting an exam!
                                                                               The trip has made a lasting impact on me personally and I plan to
                                                                                do more to help, as a small contribution really does go a long way in
                                                                                such deprived areas.”

                                                                               If you would like to find out any further information on
                                                                               Education for All, visit their website at:
                                                                                                                                                          Main iMage :
                                                                                                                                                          The exterior of Gato School in a state of disrepair.
                                                                                                                                                          top de taiL :
                                                                                                                                                          Gato Secondary school children taking exams at
                                                                                                                                                          Retford Oaks desks.
                                                                               W W W. e d u c a t i o n F o r a L L . c o M
     was making.                                                                                                                                          MiddLe de taiL :
                                                                               or contact Gary Fisher on gary.fisher@transformschools.com
                                                                                                                                                          Emmanuelle Primary School - a 120-place primary
                                                                                                                                                          school with children aged 4-11. The school has no
                                                                                                                                                          running water or electricity.
                                                                                                                                                          Bot toM de taiL :
                                                                                                                                                          Children using desks from Tuxford School.

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                                                                                                                                                                                                          t r a n s F or M s cHoo L s Bidding up d at e




     sandWeLL BsF
     “We are currently at the invitation to participate in dialogue (itpd) stage for sandwell BsF. since we submitted the itpd response
      our team has been out and about quite a bit in sandwell, getting to know the people and area better - good both for team “esprit de
      corps” and local familiarity - and we certainly feel ready to go!” Claire Douglas
                                                                                                                                                                             isLington BsF
                                                                                                                                                                            “Having demonstrated to the council and pfs that sufficient progress had been made towards
                                                                                                                                                                             financial close before christmas, mobilisation and advanced works began on three sites on
     s o u t H Wa r K B s F                                                                                                                                                  28th January. the target date for financial close is now the end of February. our commercial
     “on 28th november, we were selected as one of three bidders to progress to ‘invitation to continue dialogue’ (itcd). the other two                                      team are working closely with our sister companies and partners to achieve this.
      bidders are Mouchel parkman Babcock (MpB) and vinci investments. the dialogue meetings with the council began on 4th december                                          a Local education partnership office is being established with the council on upper st and Jerome
      and the design development stage is progressing well. the itcd submission is due in on 3rd april and after a clarification period, the                                 Kearns with 2 new starters pat duggan (design & construction Manager) and tia sorenson (project
      number of bidders will then be reduced to two.” Michael Tutty                                                                                                          secretary) will move in early in February. Juliet Fraser and sarah clipsham are also working hard
                                                                                                                                                                             in partnership with the council to get our sustainability plans off the ground and some exciting
                                                                                                                                                                             ideas involving the schools are being followed through in conjunction with BBcap’s sponsorship of
                                                                                                                                                                             Whittington park” Jerome Kearns

                                  nottingHaM BsF
                                  “it is with great disappointment that we have been informed that we have been unsuccessful in our final
                                   bid for nottingham BsF.                                                                                     d e r B Y s Hir e B s F
                                  i would like to personally thank all BBcap staff who have been part of this bid over the last 14 months      “it is a busy time on derbyshire BsF as the weeks are packed with meetings with the schools and authority representatives.
                                  from pQQ. it has involved tremendous effort, which has unfortunately not been enough on this occasion.”       However it is also an exciting time as the weeks of dialogue crystallize into designs for the schools and proposals begin to take shape
                                  Martin Sweeney                                                                                                in preparation for the submission on 26th March.” Alison Stewart




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                                                                                                                                                       our p e op L e



     s p o t L ig H t o n . . . r o n g o r d o n


     i H a v e B e e n a t B B c a p. . .                                    tHe part oF M Y JoB i en JoY tHe Mos t is...
     from the outset and have worked in BBCap offices in Angel, Walton,      Whilst there are a number of routine activities required often on a
     Victoria and of course Regent’s Place. I have watched the steady        monthly basis I also enjoy the variety of tasks produced by the
     growth in the portfolio and of course staff from what was initially a   different concessions and issues that arise. I particularly enjoyed the
     handful of people to what is now a fully fledged operating company      one off task of managing the construction of the M77/GSO
     within Balfour Beatty.                                                  Operations Centre. It was exciting to see a very muddy area of
                                                                             redundant land turn into a state of the art operational base for the
     MY roLe incLudes...                                                     project road. Placed in an ideal location for access to the network
     As Business Manager for the M77/GSO, M1-A1 and three                    the offices provide excellent working facilities and the investment by
     streetlighting concessions I enjoy a variety of tasks including both    the shareholders shows a significant commitment to the people and
     technical and commercial. The two road concessions have different       ensuring the success of the project.
     payment mechanisms although both include a shadow toll which
     requires us to count the vehicles using the project road. The traffic   i J o i n e d B a L F o u r B e a t t Y. . .
     data is produced continuously from 18 sites on each road and            20 years ago and started life as an Engineer in Civil Engineering
     payment is calculated from the monthly vehicle count. The               Major Projects on the M25 (J11-13) Widening scheme. I was
     equipment is also verified by video survey every three months to        involved in the early construction planning of the Barking Power
     prove that it is counting correctly within the very tight accuracy      Station and can claim to have walked under the Thames in the inlet
     parameters specified. On the M77/GSO lane closures are also             tunnel which of course is now full of water! I later became a bid
     recorded and a monthly deduction calculated as part of the              manager for Civil Engineering before transferring to BBCap.
     payment is based on availability of the road.
                                                                             tHe connect te aM...
     The streetlighting concessions involve the erection of columns and      has a lot of expertise amongst the individuals enabling us to respond
     signs during an initial five year programme that will bring the         to a wide variety of issues and generally to ensure that the Connect
     lighting up to a high standard. The remaining twenty years is           brand achieves a high level of excellence. They are a fantastic bunch
     primarily a maintenance operation. The installation which includes      to work with.
     the design has transformed many of the urban streets providing a
     safer and more secure environment at night. The initial five year
     period is fairly intense and the payment mechanism is surprisingly
     complex for what is essentially a fairly straightforward operation!

     My job entails a fair amount of interrogation of the project
     documents and the production of brief reports on a wide variety of
     topics. As we progress further into the concession period one is
     very aware that everything is dictated by what it is in the project
     documents and the interpretation of these is a frequent part of my
     role. A wide experience of both technical and commercial aspects
     is particularly useful in this context.




22                                                                                                                                                                 23
                                                                                                                                                                                                                                                                               tHe Qua rter in pictures




                                                                                                          Gar y Best wins first prize... Seeing of f the likes of RBS and K P M G in an intense
                                                                                                          game of heads or tails at the Sale Christmas Par t y                                      D av i d M o s s g i v ing a p r e s e n t a t i o n a t t h e 2 0 07 Tr an s f o r m P ar t n e r s C o n f e r e n c e




A dr ian w o o d r up t ak ing p ar t a t t h e w in t e r M anag e m e n t C o n f e r e n c e 2 0 0 8   B i r ming ham h o sp i t al ’s imp r e s si v e s h e ll b e g in s t o t ak e s hap e

    24                                                                                                                                                                                                                                                                                                                         25
                                                                                                                                                                        next Quarter
                                                                                                                                                                        ite press launch event
                                                                                                                                                                        18 th F e b r uar y 2 0 0 8

                                                                                                                                                                        art work unveiling at Queen elizabeth hospital
                                                                                                                                                                        19 th F e b r uar y 2 0 0 8

                                                                                                                                                                        Knowsley financial close party
                                                                                                                                                                        21s t J anuar y 2 0 0 8

                                                                                                                                                                        sailing practice
                                                                                                                                                                        2 8 th M ar ch - 3 0 th M ar ch 2 0 0 8

     L o o k i n g a h e a d t o a p r i l ’s c o n s o r t c o n f e r e n c e                                                                                         consort conference
                                                                                                                                                                        2 8 th A p r il - 2 9 th A p r il 2 0 0 8




                                                                                  cover: printed on Revive Silk, containing 75% post consumer recycled paper and
                                                                                  25% virgin fibre which is elemental chlorine free sourced from sustainable forests.

                                                                                  text: printed on Brand X FSC, containing 82.5% post consumer recycled paper and
26                                                                                17.5% certified virgin fibre pulp sourced from sustainable forests.                                                                    27

								
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