EFS CO3

Unit CO3 Element Co-ordinate response to assist with resolution of event CO3.1 Gather information to aid effective response Simulation is acceptable only in respect of evidence for use of fall-back systems for this element. Assessment should be conducted on several occasions, over time, to ensure demonstration of consistency of competence against the specified standards You must ensure that: a) you maintain your required availability to respond to alerts b) your response is relevant to the type and urgency of the alert c) you gather sufficient information on the event and its location to determine the relevant mobilising response d) you provide relevant information and referral where calls do not require a mobilising response e) where insufficient information is available you seek advice on further action f) you refer matters beyond your own authority to relevant people g) your records are in the agreed format, accurate, complete, legible and accessible to all authorised users h) your contact with people is constructive, supportive, promotes co-operation and a positive image of the organisation You must know and understand: Health and Safety  Hazards and risks of the workplace affecting people and the environment  How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace  How to make and apply decisions based on the assessment of risk Organisational  How to access, interpret and provide relevant information, including feedback  Organisational policies, aims and objectives  Record systems and their use  Organisational output specifications for control Personal and Interpersonal  How to plan and prioritise work in response to work demands  How to recognise and support distressed people  How to recognise signs and symptoms of stress  How to treat colleagues and members of the public with respect and consideration, taking account of, and accepting, diversity  Lines and methods of communication/reporting in the workplace  Role requirements and expected standards of performance  Roles, responsibilities and limits of authority of self, others and other agencies in the workplace  How to communicate clearly and effectively with the range of people involved Technical  How to interpret information of different types and from a range of sources  How to use applicable mobilising systems and resources  The availability and access to internal and external resources and support  Your community - people, risks, geography and topography  The requirements for availability, operational readiness  Types of evidence and its importance EFS CO D/05/2001 Final Draft – 4 May 2001 Unit CO3 Element Co-ordinate response to assist with resolution of event CO3.2 Mobilise resources in response to the needs of an event Simulation is acceptable only in respect of evidence for use of fall-back systems for this element. Assessment should be conducted on several occasions, over time, to ensure demonstration of consistency of competence against the specified standards You must ensure that: a) you evaluate and confirm the suitability and availability of the pre-determined attendance from the relevant information sources to meet the specified needs of the event b) when local mobilising conditions are varied you alter the attendance to meet the type of event and the varied local conditions c) you take the relevant action to mobilise identified resources to the event and confirm that mobilisation has occurred d) you supply current, accurate, complete information to the relevant people regarding the mobilisation and confirm understanding e) your records are in the agreed format, accurate, complete, legible and accessible to all authorised users f) you inform other agencies of events that are relevant to their service delivery g) your contact with people is constructive, supportive, promotes co-operation and a positive image of the organisation h) you refer matters beyond your own level of authority to relevant people You must know and understand: Health and Safety  Hazards and risks of the workplace affecting people and the environment  How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace  How to make and apply decisions based on the assessment of risk Organisational  How to access, interpret and provide relevant information, including feedback  Record systems and their use  Organisational output specifications for control  Organisational policies, aims and objectives Personal and Interpersonal  How to plan and prioritise work in response to work demands  How to recognise signs and symptoms of stress  How to treat colleagues and members of the public with respect and consideration, taking account of, and accepting, diversity  Lines and methods of communication/reporting in the workplace  Role requirements and expected standards of performance  Roles, responsibilities and limits of authority of self, others and other agencies in the workplace  How to solve problems, make decisions and plan for contingencies  How to access, interpret and provide relevant information including feedback Technical  How to interpret information of different types and from a range of sources  How to use applicable mobilising systems and resources  The availability and access to internal and external resources and support  Your community - people, risks, geography and topography  The requirements for availability, operational readiness and response of human and physical resources EFS CO D/05/2001 Final Draft – 4 May 2001 Unit CO3 Element Co-ordinate response to assist with resolution of event CO3.3 Support emergency callers Simulation is acceptable only in respect of evidence for use of fall-back systems for this element. Assessment should be conducted on several occasions, over time, to ensure demonstration of consistency of competence against the specified standards You must ensure that: a) you question caller to obtain sufficient information to identify risks and options for action b) you advise caller on action to minimise risk to themselves and others c) you reassure caller in a calm and considerate manner d) your contact with people is supportive, constructive, sensitive and aims to preserve life e) you alert your team members when you require support to deal with the emergency caller f) you make best use of your team support to deal with the needs of the caller You must know and understand: Health and Safety  Hazards and risks of the workplace affecting people and the environment  How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace  How to make and apply decisions based on the assessment of risk Organisational  How to access, interpret and provide relevant information, including feedback  Organisational policies, aims and objectives  Organisational output specifications for control Personal and Interpersonal  How to communicate clearly and effectively with the range of people involved  How to make positive contributions to effective teamwork  How to recognise and support distressed people  How to recognise the mental and physical signs and symptoms of physical, mental distress  How to treat colleagues and members of the public with respect and consideration, taking account of, and accepting, diversity  Lines and methods of communication/reporting in the workplace  How to solve problems, make decisions and plan for contingencies Technical  How to interpret information of different types and from a range of sources  How to use applicable mobilising systems and resources  The availability and access to internal and external resources and support  Your community - people, risks, geography and topography  How to identify and provide appropriate safety advice EFS CO D/05/2001 Final Draft – 4 May 2001 Unit CO3 Element Co-ordinate response to assist with resolution of event CO3.4 Support the ongoing needs of an event Simulation is acceptable only in respect of evidence for use of fall-back systems for this element. Assessment should be conducted on several occasions, over time, to ensure demonstration of consistency of competence against the specified standards You must ensure that: a) you monitor communication links to support the ongoing needs of an event b) you respond to resource requests in relation to the event and confirm understanding c) you confirm your objectives with relevant people and provide them with timely reports d) if you encounter difficulties in progressing your objectives you promptly update your line manager on the progress you have made e) you confirm achievement of your objectives with your line manager at the earliest opportunity f) your contact with people is constructive, supportive, promotes co-operation and a positive image of the organisation g) you promptly inform relevant people of riskcritical information and factors which influence progress of the event h) your records are in the agreed format, accurate, complete, legible and accessible to all authorised users You must know and understand: Health and Safety  Hazards and risks of the workplace affecting people and the environment  How to apply practices that maximise the health, safety and welfare of yourself and others in the workplace  How to make and apply decisions based on the assessment of risk Organisational  How to access, interpret and provide relevant information, including feedback  Organisational policies, aims and objectives  Record systems and their use  Organisational output specifications for control Personal and Interpersonal  How to communicate clearly and effectively with the range of people involved  How to make positive contributions to effective teamwork  How to plan and prioritise work in response to work demands  How to solve problems, make decisions and plan for contingencies  How to treat colleagues and members of the public with respect and consideration, taking account of, and accepting, diversity  Lines and methods of communication/reporting in the workplace  Roles, responsibilities and limits of authority of self, others and other agencies in the workplace Technical  How to interpret information of different types and from a range of sources  How to use applicable mobilising systems and resources  Matching and using resources to meet objectives  The availability and access to internal and external resources and support  Your community - people, risks, geography and topography  The requirements for availability, operational readiness and response of human and physical resources  Types of evidence and its importance EFS CO D/05/2001 Final Draft – 4 May 2001