Managing the Worlds Best Business Application

Managing the World’s Best Business Applications Progress® OpenEdge® is a flexible, reliable, and comprehensive business platform whose components are designed to work together. OpenEdge lets you efficiently develop, deploy, integrate, and manage your critical business applications. By allowing you to deliver integration-ready applications more quickly and deploy them on platforms that make economic sense to you, OpenEdge ensures cost-efficiency and a faster return on investment. Through a standards-based, service-oriented architecture it delivers unparalleled flexibility so that you can leverage existing technology, effectively adopt new technology, easily connect with customers, partners, and suppliers, and rapidly adapt as market and user requirements change. OpenEdge includes the infrastructure and tools that software providers need to support business applications throughout their life cycle. It contains a unified environment with development tools that simplify complex tasks, industrial-strength application servers to drive the business-processing logic, flexible technology options to address a business’ real integration needs, and management and analysis tools for optimizing performance. OPTIMIZE YOUR ENVIRONMENT Achieve Business Continuity Today’s environment demands high availability with 24/7/365 becoming the norm for many organizations. Meeting these demands is a daunting task, with fiscal pressures, limited resources, and many other variables beyond one’s control. This is exemplified by many incidents such as blackouts in the US, Canada, and Europe; hurricanes in the US; earthquakes in Asia and so on, which had a severe, global impact on numerous businesses. With many circumstances beyond our control, organizations must strive to maintain close control while managing their environment. Progress is focused on helping you to develop a comprehensive business continuity plan that will fit your business needs, encompassing all aspects of the plan including disaster recovery planning. “I’m a big fan. With OpenEdge [Fathom] Management, we reduce our operational costs and increase our IT productivity. Not only that, we deliver our customers and employees the 24x7 availability they require, ensuring customer satisfaction and continuous business operations.” Mike Pierce Director, IT Operations DSI To this end, Progress delivers business continuity solutions that help organizations maintain high availability, including cost-effective solutions for management and administration. Overcome Challenges With these ever-increasing demands and pressures, many organizations find themselves facing business contingency planning. The primary aim of business contingency planning is to ensure the survival of an organization by preparing for, reacting to, and adjusting to variations within the business climate — these variations can stem from internal changes such as growth or consolidation to external factors such as governmental regulations or natural catastrophes. Business continuity planning is a subset of business contingency planning, looking specifically at the measures required to ensure that business processes can be maintained under adverse, sudden changes — typically addressing crises of a subtle nature. Continuous availability is a subset to business continuity planning that has emerged since organizations have come to depend on technology, requiring it to be available for use round-the-clock. If technology is unavailable, it is generally the case that business processes cannot continue, and this threatens the survival of an organization. Another subset to business continuity planning is disaster recovery planning which focuses on extreme examples of business interruption. Manage Proactively In order to achieve business continuity organizations must ensure they have the right people, products, and processes in place. Being prepared with these three components in position is critical. According to Gartner, 80% of mission-critical application service downtime is directly caused by people or process failures. The remaining 20% is due to technical failure, environmental failure, or a disaster. Having the right people not only means having qualified resources: to ensure operational effectiveness you must also implement appropriate processes to achieve the desired outcome. These business processes must be documented in a formal Business Continuity Plan to ensure managerial success throughout adversity. Lastly, consider appropriate products to complete your BCP. Remember that achieving business continuity requires a delicate balance of four aspects: 1. Avoidance of downtime through the use of reliable components (products). 2. Analysis of systems to cater for future requirements based on knowledge of the past (people). 3. Detection of potential problems before they develop into downtime (products). 4. Correction of unavoidable problems swiftly or, preferably, without the users even noticing (processes). 2 Understanding that business continuity is a primary goal of most organizations today, OpenEdge offers a family of products designed to specifically address these needs. OpenEdge Management Portfolio consists of enterprise-class systems management products focused on optimizing the availability and performance of your mission-critical business applications. Knowing that many situations are beyond your control, it is up to you to prepare and manage the environment proactively so that the organization can deal with adversity quickly and effectively. You can rely on OpenEdge to provide you with the appropriate products and services to fulfill your business continuity needs. OpenEdge Management Portfolio “Progress technology undoubtedly provides the OpenEdge Management Plus Discount Company with competitive advantage by OpenEdge Replication Plus giving us the opportunity to operate our vital information systems without interruptions, providing a safeguard against common accidents.” Automate processes Simplify expert tasks Reduce operations costs Increase productivity Mr. Victor Vesely CIO Plus Discount The OpenEdge suite of system management products is geared to helping you achieve your business continuity goals. Through automation and simplification of administration, these products work to lower costs, increase productivity, and deliver fast ROI. Prepare for Your Future OpenEdge offers competitive Business Intelligence and reporting solutions enabling you to manage your business strategically and effectively, as you strive to reach your business continuity goals. Making informed decisions for short-term and long-term planning is critical as you work to bring together the right mix of people, products, and processes to ensure success. The OpenEdge® Management Portfolio OpenEdge lets you efficiently develop, deploy, integrate, and manage your critical business applications. The OpenEdge Management portfolio delivers fast ROI with management and analysis tools for optimizing performance, providing the ability to proactively manage your environment and realize your business continuity goals. 3 OpenEdge® Management OpenEdge Management [formerly Fathom] is a systems management center providing visibility, analysis, and proactive monitoring of critical information assets. OpenEdge Management empowers you to become more efficient, decrease the cost of managing your OpenEdge environment, and ensure high availability and performance. OpenEdge Management plays a pivotal role in an OpenEdge-based Business Continuity Plan that focuses on putting the right products in place. With automation of many processes, from monitoring of key OpenEdge components to alert notifications, it eliminates many manual tasks, streamlining daily administration. Proactive management means that many issues are addressed quickly and easily. By defining certain criteria, you can have OpenEdge Management “We expect the level of support visibility and response to improve by 50% while maintaining our current infrastructure due to Fathom Management.” Ken Dorsey CTO Integrated Warehousing Solutions automatically respond to issues and avoid problems such as unplanned downtime before they severely impact systems. Easy implementation means a quicker return on investment. The result is improved efficiency, increased productivity, and overall cost savings. In addition, OpenEdge Management’s reporting capabilities provide valuable information to aid in capacity planning, trend analysis or help pinpoint problems quickly and easily. Fathom provides you with the opportunity to review processes and establish guidelines and baselines as part of the business continuity planning process. In today’s world of complex environments and escalating costs, OpenEdge Management allows you to focus on what is most important — your business, and not your systems. In terms of achieving one’s business continuity goals, OpenEdge Management helps maintain or increase availability of mission-critical systems and better leverage existing resources, while improving overall quality of service. Take the first step in building a comprehensive Business Continuity Plan with OpenEdge Management as part of your solution for having the right products in place. OpenEdge® Replication and OpenEdge Replication Plus OpenEdge Replication and OpenEdge Replication Plus [formerly Fathom] are part of a suite of enterprise-class systems management products focused on optimizing the availability, performance, and management of critical business systems. OpenEdge Replication and OpenEdge Replication Plus play a key role in an OpenEdge based disaster recovery solution and Business Continuity Plan. As the complexity of applications increase, so do the pressures on current systems and the IT organization. As part of a holistic approach to dealing with application and data availability, IT organizations are being asked to assess and classify application and data availability recovery requirements. Providing the appropriate level of data availability means satisfying application requirements within a set of cost and complexity constraints. Adding to the pressure is the fact that many companies that experience a disaster do not recover from the financial impact. This is why disaster recovery planning is crucial as it can prevent your business from becoming a casualty. 4 The OpenEdge Replication products prevent your business from losing significant revenue and damaging your business’s reputation by ensuring that your mission-critical databases are highly available. Both OpenEdge Replication and Replication Plus provide automatic, real-time data protection and minimize impact of system downtime during the occurrence of catastrophes or disasters. OpenEdge Replication Plus offers the added feature of allowing access to the secondary database for reporting purposes which interprets into improved system performance and increasing availability of applications. The Progress OpenEdge suite of enterprise management products are designed to save time and money through automation, improved performance, and increased availability. OpenEdge Replication and Replication Plus are the answer to the OpenEdge disaster recovery needs. BI and Reporting OpenEdge offers competitive BI and reporting solutions so that you can manage your business strategically and effectively as you strive to reach your business continuity goals. Whether you are having difficulty identifying specific areas of concern or need to pinpoint key operational factors, Progress OpenEdge offers partner solutions that are implemented quickly and easily to help you gain the competitive edge you need. With a BI solution providing an executive dashboard display to graphically monitor key performance indicators (KPI) you have immediate information regarding the state of your enterprise. With sophisticated and flexible BI, you will have the ability to uncover and understand previously hidden trends. Using this knowledge, your organization can effectively prepare for changes in economic and competitive conditions. OpenEdge also offers a reporting solution that improves information across the enterprise, enabling businesses to be proactive rather than reactive and improve decision making at all levels. This flexible, scalable reporting solution eliminates redundancy to help reduce overall operating costs. It also features clustering and replication technology for high reliability and availability of mission-critical data. OpenEdge BI and reporting solutions promise to fulfill your strategic business requirements. Professional Services Progress Professional Services (PS) has a comprehensive suite of services to meet your application and business needs throughout the application development life cycle. In today’s economy, your application, system environment, and reports must be optimized to satisfy the most demanding performance standards from your users and customers. Progress PS will provide you with the management services you need to maximize your investment in Progress technology. From improvements in the performance and management of your application to system health-checks and reporting, PS will keep your business running faster and smoother. No one knows Progress technology better than Progress... and on one has more experience helping Progress customers manage their OpenEdge-based applications better than Progress. The Progress PS organization is uniquely trained and qualified to assist in the management of your application and system environment. 5 To help you ‘manage’ your application, Progress PS offers the following services: Performance Assessment (Health-checks) Database Tuning Reporting Installation & Migration Services Infrastructure Assessment Staff Assessment, Mentoring and Augmentation Progress Professional Services will tailor these services to meet the unique needs of your business. For more information about Progress Professional Services, please contact your local sales representative or visit www.progress.com/consulting. Education Services Progress Education Services provide you with outstanding OpenEdge training that will ensure your business maximizes your investment in Progress technology at a reasonable cost. Our award-winning curriculum matches the need to build and manage modern competitive applications, never more important than with today’s new OpenEdge technology. New OpenEdge courses include: Advanced Database Administration OpenEdge Development with Sonic ESB Understanding the OpenEdge Reference Architecture Using OpenEdge SQL Our curriculum maps mirror the OpenEdge application life cycle of develop, deploy, integrate, and manage. Please visit www.progress.com/services/education/index.ssp to view the following curriculum maps and course descriptions to identify the right OpenEdge training path for you: 4GL Developer Curriculum Application Deployment and Administration Curriculum Database Administrator Progress Dynamics Developer NET Client Developer Curriculum Web Services Developer Curriculum With Progress Education Services, you receive flexible delivery formats to suit your learning style and your business schedule: Instructor-led Training (ILT) eLearning Catalog Web-based Training (WBT) For more information about Progress Education Services courses, please contact your local sales representative or visit www.progress.com/education. Computer-based Training (CBT) Text-based Training plus CD (TBT+) WebSpeed Developer Curriculum ObjectStore Curriculum Business Intellegence Curriculum OpenEdge Reference Architecture Curriculum OpenEdge SQL Developer Curriculum 6 The OpenEdge® Reference Architecture The OpenEdge business platform is a powerful, integrated set of technologies for building today’s range of business applications. The OpenEdge Reference Architecture is a blueprint for designing applications that can evolve as business needs change and technical innovations emerge. The OpenEdge Reference Architecture, together with the OpenEdge platform, allows you to build an application today that will thrive well into the future. While the standardsbased OpenEdge platform is flexible enough to accommodate any design methodology, the OpenEdge Reference Architecture provides a sound roadmap for the most effective and efficient use of these technologies. The OpenEdge Reference Architecture is a core component of the information and educational resources that Progress provides to empower its user community. As part of a whole approach to delivering product, customers have access to the knowledge and support they need to maximize the technology investment they just made. Education services, consulting offerings, Customer Support services, conferences, seminars, and the Progress Software Developers Network™ (PSDN) are resources that are available to you when applying the concepts of the Reference Architecture to existing or new applications. Take the Next Step Find out how OpenEdge can simplify managing the world’s best business applications. For more information on OpenEdge, contact your local Progress Software sales representative or visit the web site at www.progress.com. Progress Software—Proven, Reliable, Global Progress simplifies the development, deployment, integration, and management of the world’s best business applications. Progress and its 2,000 global Application Partners offer more than 5,000 Progress-based business applications that precisely fit customer needs and deliver competitive advantage. Customers purchase more than $5 billion annually in cost-effective software and services from Progress and its partners. The Progress® OpenEdge® platform enables its partners to deliver lowest cost-of-ownership applications that are rapidly implemented and easily integrated within and across the extended enterprise. Reach Progress Software Corporation (Nasdaq: PRGS) at www.progress.com. The OpenEdge Reference Architecture is a blueprint for building applications that can rapidly adapt technology innovations to new business requirements and market opportunities. Data Access Layer Managed Data Store Unmanaged Data Store Business Servicing Layer Presentation Layer Integration Layer Users Enterprise Services 7 Worldwide and North American Headquarters Progress Software Corporation, 14 Oak Park, Bedford, MA 01730 USA Tel: 781 280 4000 Fax: 781 280 4095 Europe/Middle East/Africa Headquarters Progress Software Europe B.V. Schorpioenstraat 67 3067 GG Rotterdam, The Netherlands Tel: 31 10 286 5700 Fax: 31 10 286 5777 Latin American Headquarters Progress Software Corporation, 2255 Glades Road, One Boca Place, Suite 300 E, Boca Raton, FL 33431 USA Tel: 561 998 2244 Fax: 561 998 1573 Asia/Pacific Headquarters Progress Software Pty. Ltd., 1911 Malvern Road, Malvern East, 3145, Australia Tel: 61 39 885 0544 Fax: 61 39 885 9473 Progress, OpenEdge, Fathom, and Progress Software Developers Network are trademarks or registered trademarks of Progress Software Corporation in the U.S. and other countries. SonicMQ and Sonic ESB are trademarks or registered trademarks of Sonic Software Corporation in the U.S. and other countries. Any other trademarks or service marks contained herein may be the property of their respective owners. www.progress.com Specifications subject to change without notice. © 2005 Progress Software Corporation. All rights reserved. PSMan-11.05ESi/xxx Code 3965 0000107427