You Give Leads A Bad Name

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You Give Leads A Bad Name
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Jay Weintraub's presentation from TARGUSinfo's Online Lead Quality Summit 2008 discussing what not to do in online customer acquisition.

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10/24/2008
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You Give Leads a Bad Name



Jay “Don’t Call Me Jon Bon” Weintraub



You Give Leads A Bad Name



“You Promise Me Heaven…”



Then Put Me Through Hell



At Least They Didn’t Say Free!



Part 1 - Monetization is Tough

• SEO Publisher of Lyrics • Low Value Content • 16 Different Ad Spots • Spans Thousands of Pages



Display Arbitrage Among the Toughest

Buying on CPM Making Money on Subscription (Not the Lead)



Takes Constant Improvements & Innovation



Using IP Address to Personalize



• Dynamic Data • Scrolling Ad Gets Attention



• Skips to Appropriate Step • Good Carry-through from banner • Clean and Obvious



Increased Success with Customization

Focusing Intent



Appropriate Landing Page



NexTag Was the Pioneer



• Different text depending on which button in the banner is clicked



Some Consistent Themes



• Catchy but not misleading banners • Clean, clear landing pages • Lots of testing



Part 2 - Good, Bad, Ugly – Mostly Bad & Ugly



Ads



Placements



Tactics



Debatable Tactics – Trick Banners



• The more things change… • No joke – they still exist • Maybe we are in a media recession after all



Debatable Tactics - Likeness



• Good thing Oprah probably doesn’t check Facebook • Media references are smart; notice how they don’t endorse the product just the sector. Clever.



Debatable Tactics – Unfilled Promises

Step 1 - Landing • Where’s the ad context? • Well-designed



• A little misleading • Not 100% inaccurate • Not 100% accurate, though • Arbitrage is tough…



Step 2 - Layer • Ad Context Reappears • Designed for signup not retention / user value



Debatable Placements



Debatable Placements – Revenge of the Quizes



Debatable Placements – Reg Path



“Unfortunately, helping stop the killing does not earn credit towards your iPod”



Debatable Tactics – aka “Why They Hate Us”



RIP George Carlin. George Carlin Has Passed Away But Will He Be Remembered? Vote Now www.VoteOnTheNews.com



Debatable Tactics – Forced Use



Debatable Tactics – Expectation Setting



You didn’t say it would be up to eight people.



Debatable Tactics - Disclosure



• What’s going to happen to my email • Disclosure does exist for mortgage form



Debatable Tactics – Extracting Action



• Purely guilt based • Easy to see the age range being targeted



Debatable Tactics – What’s in a Name

• Remington-coliege.com • “Coliege” versus “College”



Debatable Tactics – aka “Why They Hate Us”

You Have (1) Message Find Out Right Now Who. Hint: They Are On Your Friends List myluvcrushmsg.com



Is It Love? Take The Quiz Enter Your Names To Check This Is So Accurate, It's Scary! NewCrushAlert.com



I bet you can’t wait to find out can you?



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – aka “Why They Hate Us”



Debatable Tactics – Key Takeaways

o No Surprise that incentive and mobile lead the way o Pure traffic arbitrage leads to focus away from what is best for the user and advertiser and towards what works for the buyer o Not as simple or as just blaming it on the affiliates o Now, for the Hall of Shame



Hall of Shame – Bait and Bait and Bait and Switch



Hall of Shame – Misleading? Who? Me?

Which Jobro is Cuter? Is it Joe or Nick? VotingForGifts.com



Part 3 - Hall of Fame - Lead Gen 2.0

o In past, enough to bring consumers to buyers o Now, must add demonstrable value outside of aggregation o No longer about slapping up a site and buying traffic o Arbitrage a factor but not the business model o Key themes - Repeat users, tighter integration, building trust o Lead Gen 2.0 sites add efficiency to matching of consumers and companies, often by focusing on building services for consumers



Lead Gen 2.0 - KnowBeforeYouApply



• Advanced technology behind the scenes • Simply value proposition – both good and bad • Unique offerings for user retention / repeat usage



Lead Gen 2.0 – Bill Shrink



• Aggregating and simplifying data that is complex and often deliberately confusing • Low barrier to entry – no signup required to test out the service • Complete consumer control



Lead Gen 2.0 – Vitals.com

• Over a year in product development • 99% organic traffic • 0 to 1mm uniques in 9months



Lead Gen 2.0 – Mint.com

• Perhaps no better user interface • Great example of lead generation as a component but not the primary objective



Lead Gen 2.0 – Compare and Contrast

Doesn’t say required



• Dynamic checking • Great flow • Constant reinforcement of value proposition



Summary

o Great companies exist – bad ones just get more attention o Impact of arbitrage – quest for money leads to questionable decisions o Better practices will win in the end – perhaps by default because others will be driven out of existence o Questions?




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