SRP -Effective 03/20/2003 IMPORTANT NOTE: The prices below are FLAT fees. All expenses included. XX = BV NV BVM NVM Discount level SRP 15% 25% SRP 15% 25% SRP 15% 25% SRP 15% 25% MCK Product Model Part Number Business Day Install Single Unit Dealer Discount 15% Distributor Discount 25% Non-Business Day Install Single Unit Dealer Discount 15% Distributor Discount 25% Business Day Install Multiple Units (same site, same day) Dealer Discount 15% Distributor Discount 25% Non-Business Day Install Multiple Units (same site, same day) Dealer Discount 15% Distributor Discount 25% CampusConneX System -Large sizes ( 60 digital & 48 analog) S-DCXLG -XX $4,500* $3,825 $3,375 $6,750* $5,735 $5,065 CampusConneX System -Small sizes (20 digital & analog) S-DCXSM -XX $2,250* $1,915 $1,685 $3,375* $2,865 $2,535 Custom-configured CampusConneX System S-DCXSYS -CC EXTender PBXgateway II S-DGWY2 -XXX $1,500 $1,275 $1,125 $2,250 $1,913 $1,688 $1,275 $1,084 $956 $1,915 $1,628 $1,436 EXTender PBXgateway II with 3.0 and T1/PRI card S-DTGWY2 -XXX $2,250 $1,915 $1,685 $3,250 $2,765 $2,435 $1,900 $1,615 $1,425 $2,875 $2,245 $2,155 EXTender PBXgateway S-DGWY -XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 $956 RemoteConneX and MobileConneX PBXgateways S-DMGWY -XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 $956 MCK EXTender 7000 S-D7000 -XXX $1,500 $1,275 $1,125 $2,250 $1,913 $1,688 $1,200 $1,020 $900 $1,900 $1,615 $1,425 MCK EXTender 7000 with T1/PRI card S-DT7000 -XXX $2,250 $1,915 $1,685 $3,250 $2,765 $2,435 $1,900 $1,615 $1,425 $2,875 $2,245 $2,155 MCK EXTender 6000 S-D6000 -XXX $1,000 $850 $750 $1,350 $1,148 $1,013 $900 $765 $675 $1,275 $1,084 $956 MCK EXTender 4000 Bundle (1-12 Units)** S-DM4000 -XXX $400 $340 $300 $550 $468 $413 NA NA NA NA NA NA MCK EXTender 3000 S-D3000 -XXX $600 $510 $450 $900 $765 $675 NA NA NA NA NA 3rd Party CSU/DSU S-DSU -XXX $450 $383 $338 $675 $574 $506 $360 $306 $270 $540 $459 $405 Site Survey for EXTenders S-SURVEY -XXX $500 $425 $375 NA NA NA NA NA NA NA NA NA Remote Installation Support (2-hour increment) S-DPHONE $250 $250 $250 Incomplete Installation S-DSTOP -XXX $750 $638 $563 $1,000 $850 $750 $750 $638 $563 $1,000 $850 $750 Cisco Routers S-DCISCO -XXX Custom Quote Business Day installations are performed between 8:00AM and 5:00 PM local time Monday-Friday excluding holidays. If customer site is not prepared for installation when technican arrives, hourly charges or incomplete installation charges will be billed. * Travel and related expenses are NOT included in the CampusConneX System install prices. ** MCK EXTender 4000 Bundle Installations -Special Notes Prices listed are on a per bundle basis (up to 12 units per bundle) Units are Configured and Tested at the Gateway location at the same time the Gateway is installed The customer is responsible for the shipping and installation of the configured units. Installation Services Custom Quote N/A N/A N/A N/A Master Installation Price List -MCK ConfidentialProduct Support Programs (does not include Adv. Replacement) SRP -Effective 03/20/2003 XX = EV GV FV HV Discount SRP 20% 30% SRP 20% 30% SRP 20% 30% SRP 20% 30% MCK Product Model Part Number 5x8 Remote Technical Support Dealer Discount 20% Distributor Discount 30% 5x8 On Site Technical Support Dealer Discount 20% Distributor Discount 30% 7x24 Remote Technical Support Dealer Discount 20% Distributor Discount 30% 7x24 On Site Technical Support Dealer Discount 20% Distributor Discount 30% Time & Materials fee applicable Time & Materials fee applicable CampusConneX System -Large sizes (60 & 48) S-SCXLG -XX $5,000 $4,000 $3,500 $8,500 $6,800 $5,950 Time & Materials fee applicable Time & Materials fee applicable CampusConneX System -Small sizes (20) S-SCXSM -XX $3,000 $2,400 $2,100 $5,000 $4,000 $3,500 EXTender PBXgateway II, RemoteConneX and MobileConneX PBXgateways (24-port versions) S-SGWY2 -XX $650 $520 $455 $1,300 $1,040 $910 $900 $720 $630 $1,795 $1,436 $1,257 EXTender PBXgateway II with 3.0 and T1/PRI card S-SGWY2T -XX $995 $796 $697 $1,850 $1,480 $1,295 $1,450 $1,160 $1,015 $2,675 $2,140 $1,873 EXTender PBXgateway, RemoteConneX and MobileConneX PBXgateways (8-and 12-port versions) S-SGWY -XX $425 $340 $298 $750 $600 $525 $650 $520 $455 $1,100 $880 $770 MCK EXTender 6000 S-S6000 -XX $425 $340 $298 $750 $600 $525 $650 $520 $455 $1,100 $880 $770 MCK EXTender 7000 S-S7000 -XX $650 $520 $455 $1,300 $1,040 $910 $900 $720 $630 $1,795 $1,436 $1,257 MCK EXTender 7000 with T1/PRI card S-S7000T -XX $1,000 $800 $700 $1,875 $1,500 $1,315 $1,450 $1,160 $1,015 $2,675 $2,140 $1,875 MCK EXTender 4000 S-S4000 -XX $200 $160 $140 NA NA NA MCK EXTender 3000 and ISDN Cards S-S3000 -XX $200 $160 $140 NA NA NA MCK EXTender 1000+ and Analog Cards S-S1000 -XX $200 $160 $140 NA NA NA Expandable D/A Converter S-SEDAC-XX $275 $220 $195 NA NA NA D/A Recording Interface S-SDAC-XX $650 $520 $455 NA NA NA Module EXTender for Fiber S-SMODX -XX $250 $200 $175 NA NA NA NOTE 1: These prices are for support WITHOUT Advanced Replacement (normal return and repair included for in warranty and normal repair prices for out of warranty). For customers wanting Advanced Replacement, go to the next worksheet. NOTE 2: Prices listed above are for contracts purchased within the first 24 months of product manufacturing date. To read Mfg date, a) for 4000, 6000, GW, 7000 and racks, read 10 digit SN as: first 2 numbers are MFG week; 3rd digit is year; example:2625904E70 is week 26 of year 2002. b) for 1000/3000/former DTI products, we'll verify ship date based on serial number (Order Entry system has that information). NOTE 3: For product 24-48 months old and it's the first time going under maintenance, add 20% to above prices. NOTE 4: For product 48-60 months old add 40% to above prices. NOTE 5: Product greater than 60 months old cannot be put under warranty for service or repair. NOTE 6: Product can be MCK-branded or Avaya-branded (but Avaya branded gets 20% added after 12 month vs MCK at 24 months). NOTE 7: Contract renewal will be based on current pricing but initial premium remains the same. EXAMPLE. A service agreement initiated with a 30-month old 1000+ is charged a 20% premium year after year, however the base rate (currently $200 for 5*8 w/Tech Support) is subject to change based on current rates. NOTE 8: Customer can order multiple year contracts (up to 3 years) if maintenance contract is purchased within 12 months of product manufacture. Advantage to the customer is they pay "today" prices for the entire contract versus price increases that will go into affect in the future. NOTE 9: Average repair turnaround time is 14 calendar days after receipt of product. NOTE 10: Where applicable service contracts must be purchased both for Gateway & MCK EXTender. Master Support Price List -NOT Adv Replacement -MCK ConfidentialNew Product Support Programs (with Adv. Replacement product) SRP -Effective 03/20/2003 XX = EA GA FA HA Discount SRP 20% 30% SRP 20% 30% SRP 20% 30% SRP 20% 30% MCK Product Model Part Number 5x8 Remote Technical Support Dealer Discount 20% Distributor Discount 30% 5x8 On Site Technical Support Dealer Discount 20% Distributor Discount 30% 7x24 Remote Technical Support Dealer Discount 20% Distributor Discount 30% 7x24 On Site Technical Support Dealer Discount 20% Distributor Discount 30% Time & Materials fee applicable Time & Materials fee applicable CampusConneX -Large systems Note: Replacement parts are listed on Hardware Repair worksheet S-SCXLG -XX $6,000 $4,800 $4,200 $9,500 $7,600 $6,650 Time & Materials fee applicable Time & Materials fee applicable CampusConneX -Small systems Note: Replacement parts are listed on Hardware Repair worksheet S-SCXSM -XX $4,000 $3,200 $2,800 $6,000 $4,800 $4,200 EXTender PBXgateway II, RemoteConneX and MobileConneX PBXgateways (24-port versions) S-SGWY2 -XX $950 $760 $665 $1,595 $1,276 $1,117 $1,195 $956 $837 $1,995 $1,596 $1,397 EXTender PBXgateway II with 3.0 and T1/PRI card S-SGWY2T -XX $1,150 $920 $805 $2,150 $1,720 $1,505 $1,600 $1,280 $1,120 $2,850 $2,280 $1,995 EXTender PBXgateway, RemoteConneX and MobileConneX PBXgateways (8-and 12-port versions) S-SGWY -XX $595 $476 $417 $925 $740 $648 $800 $640 $560 $1,295 $1,036 $907 MCK EXTender 6000 S-S6000 -XX $595 $476 $417 $925 $740 $648 $800 $640 $560 $1,295 $1,036 $907 MCK EXTender 7000 S-S7000 -XX $950 $760 $665 $1,595 $1,276 $1,117 $1,195 $956 $837 $1,995 $1,596 $1,397 MCK EXTender 7000 with T1/PRI card S-S7000T -XX $1,295 $1,035 $905 $2,350 $1,880 $1,645 $1,750 $1,400 $1,225 $2,995 $2,395 $2,095 MCK EXTender 4000 S-S4000 -XX $350 $280 $245 NA NA NA MCK EXTender 3000 and ISDN Cards S-S3000 -XX $350 $280 $245 NA NA NA MCK EXTender 1000+ and Analog Cards S-S1000 -XX $350 $280 $245 NA NA NA Expandable D/A Converter S-SEDAC-XX $325 $260 $225 NA NA NA D/A Recording Interface S-SDAC-XX $800 $640 $560 NA NA NA Module EXTender for Fiber (2 modules) S-SMODX -XX $375 $300 $265 NA NA NA NOTE 1: These prices are for support WITH Advanced Replacement. Next day delivery for requests received prior to 2:00 P.M. EST. NOTE 2: Prices listed above are for Contracts purchased within the first 24 months of Product manufacturing date. To read Mfg date, a) for 4000, 6000, GW, 7000 and racks, read 10 digit SN as: first 2 numbers are MFG week; 3rd digit is year; example:2625904E70 is week 26 of year 2002. b) for 1000/3000/former DTI products, we'll need to ask customer date they purchased. NOTE 3: For product 24-48 months old and it's the first time going under maintenance, add 20% to above prices. NOTE 4: For product 48-60 months old add 40% to above prices. NOTE 5: Product greater than 60 months old cannot be put under warranty for service or repair. NOTE 6: Advanced replacement maintenance option is available only for working product. NOTE 7: Product can be MCK-branded or Avaya-branded (but Avaya branded gets 20% added after 12 month vs MCK at 24 months). NOTE 8: Contract renewal will be based on current pricing but initial premium remains the same. EXAMPLE. A service agreement initiated with a 30-month old 1000+ is charged a 20% premium year after year, however the base rate (currently $350 for 5*8 w/Tech Support) is subject to change based on current rates. NOTE 9: Customer can order multiple year contracts (up to 3 years) if maintenance contract is purchased within 12 months of product manufacture. Advantage to the customer is they pay "today" prices for the entire contract versus price increases that will go into affect in the future. NOTE 10: Where applicable service contracts must be purchased for both the Gateway & MCK EXTender. Master Service Price List with Adv. Replacement -MCK ConfidentialHardware Repair Services SRP -Effective 03/20/2003 Services on this page are not discountable. XXX = RTF NBD MCK Product Model Part Number Return to Factory Repair (14 Business Days) Next Business Day Hardware Delivery ** CampusConneX System-related parts CampusConneX PBXgateway S-RCXGWY-XXX $580 $780 CampusConneX Base Station S-RCXBAST-XXX $600 $650 CampusConneX Phone S-RCXPH-XXX $250 $300 Digital Line Unit (DLU) card S-RCXDLU-XXX $470 $625 Central Processing Unit (CPU) card S-RCXCPU-XXX $750 $1,000 Cell Link Unit (CLU) card S-RCXCLU-XXX $825 $1,100 Line Termination Unit (LTU) card S-RCXLTU-XXX $550 $735 Speech Link Unit (SLU) card S-RCXSLU-XXX $720 $960 Speech Processing Unit (SPU) card S-RCXSPU-XXX $710 $950 EXTender PBXgateway II S-RGWY2-XXX $1,000 $1,500 EXTender PBXgateway II with 3.0 and T1/PRI card S-RGWY2T-XXX $1,500 $2,250 EXTender PBXgateway S-RGWY-XXX $500 $750 MobileConneX & RemoteConneX PBXgateways (8 and 12 port only) S-RMGWY-XXX $500 $750 MobileConneX & RemoteConneX PBXgateways (24 port only) S-RMGWY24-XXX $1,000 $1,500 MCK EXTender 7000 S-R7000-XXX $1,000 $1,500 MCK EXTender 7000 with T1/PRI card S-R7000T-XXX $1,500 $2,250 MCK EXTender 6000 S-R6000-XXX $500 $750 MCK EXTender 4000 S-R4000-XXX $250 $375 MCK EXTender 3000 S-R3000-XXX $250 $375 MCK EXTender 1000+ S-R1000-XXX $250 $375 ** The defective unit must be received by MCK within 10 business days, otherwise the customer will be billed for the full List Price of the replacement unit. ** For Advanced Replacement, these prices are only valid for product less than 24 months old. For product 24-48 months old add 20% to cost; for product 48 months or older add 50%. Example: Customer wants Adv Replacement for a 36-month old 6000. Price is $900 ($750 plus 20%). Next Day Hardware Swap is for customers not under contract who wish to do a one time, one unit advanced replacement. Order must be in prior to 2:00 P.M. EST to get next day delivery of product. RTF = Return to Factory NBD = Next Business Day Master Hardware Repair Price List -MCK Confidential Time & Material Services SRP -Effective 03/20/2003 Services on this page are not discountable and do NOT include expenses incurred. XX= CC NC Hourly Service Rates Part Number Contracted Customers Non -Contracted Customers CampusConneX System-related services On-site Survey S-CXSVY-XX $750/day & site $1000/day & site Business Day On-Site Support * (hrly rate) S-LABOR-XX $350 $500 Non -Business Day On-Site Support* (hrly rate) S-LABORN-XX $475 $600 Business Day Telephone Support** (hrly rate) S-PHONE-XX $125 $175 Non -Business Day Telephone Support ** (hrly) S-PHONEN-XX $175 $250 Project Management & Special Services (hrly) S-MGMT-XX $125 $150 Special Services On Site*** S-SX-XX $200 $250 * 4-hour minimum charge applies. *** Maximum $1500/day plus expenses. y Maximum of 2 hours applies. NOTE: These charges are billed to the customer and MCK will use Vital or MCK personnel as required. NOTE 2: Expenses not included in above pricing. MCK will pass through expenses to customer at actual expense incurred.Master Time Material Price List -MCK Confidential