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					ENT CID AC
AIM E CL TR CEN

TO THE CLAIMS PROCESS

STEP BY STEP GUIDE
If you’ve had an accident and are considering making a claim this step by step guide will help you understand what is involved, how much money you are likely to be awarded and how long the whole process will take.
This guide should prove useful and informative and whilst no two cases are totally alike the method and timetable they follow are similar.

CL Contact us today if E you have any questions! C
info@accidentclaimscentre.co.uk T 0800 198 98 98 F 0800 180 40 19
E

AC

ACCIDENT
C LA I M E CENTR

STEP BY STEP GUIDE
TO THE CLAIMS PROCESS
HOW BEST TO CONTACT US It is entirely up to you how you want to contact us but through our website you can find our free phone number which is 0800 1989898 and you can call and speak to one of our trained Claims Advisors and be in a position to go someway in advising you as to whether you have a good claim. You may however, prefer to complete a simple on line form through this website and give us a bit more information about your claim and then we will call you back at your convenience and go through the fine detail of your claim. We also have live chat line where you can instantly contact one of our Accident Solicitors who will give you straight forward and simple advice instantly without charge. It is very important that you give us accurate and detailed instructions because the advice we give you depends upon the accuracy of the instructions you give us.

HAD AN ACCIDENT

T If you’ve been injured in an accident that wasn’t your AC Cchances N you will be fault the ID E are

entitled to claim compensation from the responsible persons insurers. Here at The LA I M Accident Claims Centre we will provide instance and C professional advice as to the free NTRE likelihood of your claim succeeding. Most of the time C E tell you straight away whether we will you have a good case although sometimes in certain types of accidents we will need more information. We will not pressurise you into making a claim if you don’t want to and there is no obligation to sign up with us if you would rather think things over for a day or two. If you do want to proceed we will put you in touch with one of our specialist Accident Solicitors straight away and they will also discuss your claim with you before taking it on. IF YOU WANT US TO HELP YOU

EN your OnceC C ID A you have given usT accident details and answered any

WHY CHOOSE ACCIDENT CLAIMS CENTRE? The Accident Claims Centre has helped thousands of people since it was set up in 2003 and we pride ourselves in keeping things simple and doing the job properly which involves providing a polite and efficient service to our new and existing clients and matching them up to most appropriately qualified and expert Solicitor with experience in the field with which the client has suffered an accident. We put our road accident victims with our road accident Solicitors and our slip and trip clients with our slip and trip Solicitors. We believe the Solicitors we work with to be straight talking and focused in providing our clients with the best service that can be provided and to work within The Accident Claim Centres maxim of “Maximum damages minimum time”. Our clients receive 100% of their damages and are kept fully informed as to how their claims are progressing from the outset to the conclusion. We believe both our Company and the Solicitors we work with are professional and team focused on looking after the interests of our clients.O

outstanding I M we will send your details to one of our specialist C L A queriesand AccidentN T R E they will make contact with you and discuss C E Solicitors your case and how they will act for you. Most of the time they will act on a No Win No Fee basis which means that if you win your case you will receive all your damages without a deduction and they will receive their fees from the other sides insurers as well. On the other hand in the likely event you lose your case you don’t have to pay anything. Once your claim has been accepted by the Solicitors they will continue to contact you directly.

THE CLAIMS PROCESS Once your claim is within your Solicitor there is only really two ways your claim will go. It will either succeed in which case you will receive compensation or it will fail. Of course the Solicitor taking on your case will only take it on if he believes at the outset that your claim is going to win because the Solicitor does not want to work for nothing.

OUR SOLICITORS ACT ON “NO WIN NO FEE” BASIS To understand what No Win No Fee really means you need to understand that as a general rule in English Law the winner has his/her costs paid by the loser. That means if you win your case not only do you win the damages that the Judge awards you but also your legal fees should also be awarded to you to pay your Solicitor. That means that your Solicitors has to decide right at the beginning whether your case is going to win or lose and if after discussing your case with you the Solicitor is prepared to act on a No Win No Fee basis it is a good sign because it means your Solicitors believes you will win your case. If you Solicitor takes on your case on a No Win No Fee basis but if for some reason your case fails then you have not won and you are not liable to pay your Solicitor anything. If you lose your case then the other side have won and they are entitled to claim costs against you. Most No Win No Fee Agreements come with an Insurance Policy which protects you if you lose your case and be liable to pay the other sides costs. The Insurance Policy will pay up the other sides (winners) legal costs for you.If you win your case you will receive 100% of your damages and your Solicitor will be paid by the other side. ACS’s fees are paid for by our specialist Accident Solicitors who pay us a fee when we send them details of clients who have been involved in accidents.

Contact us today!

E info@accidentclaimscentre.co.uk

T 0800 198 98 98

F 0800 1 80 40 19

ACCIDENT
C LA I M E CENTR

TO CLAIMING COMPENSATION FOLLOWING AN ACCIDENT
ACCIDENT
CENTRE
ACCIDENT TYPES The Accident Claims Centre specialises in providing help to anyone who has been involved in a non fault accident however unusual the circumstances are. Check out our website for further details and accident types.
Accidents at work Criminal injury claims Cycling accidents Fatal accidents
INQUEST

STEP BY STEP GUIDE

1 You make contact with your Solicitors

Once you have been put in touch with your Solicitors it is for you to give your Solicitor all the information that has been requested. I M C LA 2 Your Solicitors then does the following Writes a letter of claim to the other side setting out details of your claim. Evidence gathers. This will involve your Solicitor in obtaining a medical report and any other documentation in support of your claim. Once all the evidence is received your Solicitor then sends it off to the other sides insurers.
 

3 Defendants accept the claim or the Defendants reject the claim C LA I M

ACCIDENT
ENTRE

Holiday accidents

Industrial disease

Medical negligence

Motorcycle accidents

C If the claim is accepted by the insurers it just remains for your Solicitor to agree with the Defendants the amount of damages you are to receive.
OR ALTERNATIVELY

4 Claim disputed Claim rejected If for whatever reason the Defendants reject your claim your Solicitors then has to make a decision as to whether to drop the claim with no charge to you or the case into Court. 5 Case goes to Court and you Win If the matter proceeds to Court and you win then you will receive all the damages that have been awarded to you by the Judge and your Solicitors costs are paid for by the other side.

Passenger accidents

Pedestrian accidents

Accidents in a public place

Road traffic accidents

Serious injury claims

Slip and trip and falls

Uninsured and untraced drivers

Whiplash claims and other

6 If your case goes to Court and you lose then you receive nothing and we do not have to pay anything

Contact us today!

E info@accidentclaimscentre.co.uk

T 0800 198 98 98

F 0800 198 98 99

ACCIDENT
C LA I M E CENTR

STEP BY STEP GUIDE
TO THE CLAIMS PROCESS
accidentsWHAT IS MY CLAIM WORTH?

HEAD INJURIES Minor head injury — £1,500 - £7,500 HAIR INJURIES Damage to hair — £2,500 - £6,500 PSYCHOLOGICAL INJURIES Post traumatic stress disorder — £2,500 - £60,000 BRAIN DAMAGE Brain damage (minor-severe) — £10000 - £170000

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NECK INJURIES Whiplash with full recovery within 12 months — £1,500 - £2,000 Full recovery in 12 months to 2 years — £2,000 - £3,500 Neck injury of a permanent nature — up to £15,000 SHOULDER INJURIES Non severe shoulder injury of soft tissue nature causing acute pain but overall recovery within 12 months — £2500 - £4000 Moderate shoulder injury of a restrictive movement, taking 1 - 2 years for full recovery — £3,750 - £6,500 Dislocated shoulder taking over 2 years for full recovery — £6,500 - £9,000

ARM INJURY Severe elbow injury — £18,000 - £25,000 BACK INJURIES Soft tissues — up to £6,500 Severe injuries resulting in permanent disability — up to £15,000

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ELBOW INJURIES Severe elbow injuries — £18,000 - £25,000 Injury resulting in restrictive movement not requiring surgery causing disability — £7,000 - £14,000 Moderate to minor elbow injury e.g. simple fracture, tennis elbow, with no ongoing permanent damage lasting for more than 2 years — up to £6,000

HAND INJURIES Fracture of a finger, complete recovery within few weeks — £1,000 - £2,000 Loss of a thumb — £18,000 - £27,000 Severe dislocation of thumb — £2,000 - £3,000 Loss of terminal phalanx, ringed or middle fingers — £2,000 - £3,000 Amputation of little finger — £4,000 - £6,000 Loss of part of little finger — £2,000 - £3,000 Fracture with impairment of grip — £4,500 - £6,000 Loss of middle fingerupto — £7,500 Serious injury to ring or middle finger — £7,000 - £8,000 Severe fracture to fingers with partial amputations resulting in deformity and impairment of grip reduced function — up to £19,000 Loss of index finger — up to £10,000

PELVIS / HIP INJURIES Minor injuries — up to £7,000 Severe injuries requiring replacement — up to £15,000

KNEE INJURIES Torn cartilage or meniscus, dislocation injuries resulting in minor stability or weakness — £7,000 - £13,000 Severe bruising injury with complete recovery within 12 months — up to £3,500 Ongoing symptoms — up to £7,000

LEG INJURIES Fracture of fibula or tibia — up to £4,500 Severe leg injury including simple fracture of femu — up to £7,000 Fracture where recovery is incomplete — £8,500 - £15,000

ANKLE INJURIES Severe injury requiring long period of treatment — £15,000 - £25,000 Fractures and tears resulting in moderate disability — £6,500 - £14,000

Contact us today!

E info@accidentclaimscentre.co.uk

T 0800 198 98 98

F 0800 1 80 40 19

ACCIDENT
C LA I M E CENTR

STEP BY STEP GUIDE
TO THE CLAIMS PROCESS
ACCIDENT
C LA I M E CENTR

FREQUENTLY ASKED QUESTIONS

How do I know if I can claim compensation? If you have suffered a personal injury or any kind of financial loss, due to another party, then you are permitted to make a claim. In order to be able to claim compensation, the accident at hand must have been at the fault of someone else. You must be able to prove that your opponent was negligent and fully responsible. When making a claim, you must also be able to confirm you have suffered some sort of damage due to the oversight of the opposing party. This can be verified by seeing a doctor and having a written report of the injuries you have sustained due to the disregard of the person at fault. When should I make my claim? The sooner you make your claim, the better it is. However, the general ruling is that you have until it reaches three years after your accident, to make your claim. If there is a serious injury or illness involved in the case, you have three years after you are aware of the injury. What are damages that I can make a claim for? When in an accident, you are entitled to make a claim for any damages that resulted from it. You should be compensated for any losses due to the accident. This may include any damage to your property, loss of earnings, medical expenses and compensation for pain or suffering. What is the difference between General and Special damages? Special damages are ones that you can classify and can be proven, such as medical expenses, car repair, and loss of earnings. Whereas General damages are harder to identify as they depend on one’s circumstances. For example, general damages would be the value that is placed on the suffering that the accident caused you. What steps should I take to ensure that I make a claim correctly? There are 5 main steps in order to make sure that you are making a claim the right way and efficiently. The first, and most important, is to make sure that you have proof of your injury, as your compensation depends on it. Next, you should always save all forms of evidence. Once all of the evidence is accounted for, it is important to calculate your losses and create a document explaining it all. Always make this is all done in a timely fashion. And lastly, make sure you have the right representation and legal help, and that your best interests are at heart. How long will it take to receive compensation? If all runs smoothly and your injury is of a moderate or lesser nature, then with the solicitors we use your claim is likely to be concluded within six to eight months from when you contact us. We are very keen to ensure that Solicitors we instruct have modest case loads so that they can devote the appropriate amount of time and attention to dealing with your claim. If you want your claim to be dealt with quickly, you will have to do your bit as well by responding to our solicitors as soon as our solicitor needs you to answer any questions or give any instructions. Often the responsible parties insurers drag their feet but our Solicitors will apply the appropriate pressure if they try to delay processing your claim. Once you win the claim, however, it usually takes a few months to receive the money you won. How much compensation will I receive? The compensation that you receive directly corresponds with the intensity and seriousness of your injury and suffering. Often enough, if the condition you are currently in looks as if it is going to continue for a long period of time or worsen, you tend to receive more compensation. However, each claim is different, depending on the accident and the outcome of your injury and suffering. It is based on individual circumstances. Take a look at our Compensation Calculator to see how much compensation you could be entitled to. What do I do if I cannot prove negligence on another party? If you cannot prove that there was negligence involved on the part of the other party involved, then unfortunately you cannot make a claim for the accident, as you must be able to prove negligence in order to receive any money. What does “no win no fee” mean? This means that as long as you tell us and your appointed Solicitor the full truth about the circumstances of your accident and the injury and losses you have suffered as a result, you will not be responsible for the other sides costs if you lose the case. If you win the case, technically you are responsible to your Solicitor for any costs and fees that they cannot get back from the other side but we guarantee that the Solicitors will not charge you anything if you win. How much will it cost me? Nothing, as long as you tell us the truth at all time about your claim. Will I have to go to Court? Less than 2% of cases end up in Court because most cases are settled by negotiation between the parties. This means that you are most likely to receive your damages without having to go to Court as our solicitors will negotiate these with the Insurance company on your behalf. Does it matter it I did not go to hospital or see my GP? By going to your GP or to hospital following an accident the Doctors can ensure that any injuries you have suffered are correctly treated and recorded. This helps the Solicitor get the most damages and compensation for you. You can still claim for your injury if you have not sought medical attention although the compensation is likely to be less. I do not like paperwork! We understand that completing forms and documents is time consuming and inconvenient and both we and the Solicitors we refer claims to are mindful of this and will where possible try and communication with you in the most straightforward way possible. We will try and keep things simple and also there are some forms that need to be signed we shall keep these to a bear minimum.

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Contact us today!

E info@accidentclaimscentre.co.uk

T 0800 198 98 98

F 0800 1 80 40 19


				
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