Honeywell QE Manual by olliegoblue27

VIEWS: 113 PAGES: 35


     Our     Quality & Environmental

            The Sensing and Control (S&C)
             Global Management System

Honeywell                             Page 1 of 35
              Global Management System Manual
                                   No. GMS 0001 Issue 3
                                 Revision Date: March, 2006

The only valid copy is the master on the Global Quality web page, paper copies are uncontrolled.
A copy of this manual may be accessed by entering the Quality Intranet Website

Approvals and Revision History

1 Introduction

2 Purpose

3 Scope

4 Global Management System Requirements
     4.1 General Requirements
     4.2 Documentation Requirements
          4.2.1 General
          4.2.2 Quality & Environmental Manual
          4.2.3 Control of Documents
          4.2.4 Control of Records

5 Management Responsibility
    5.1 Management Commitment
    5.2 Customer Focus
    5.3 Quality & Environmental Policy
    5.4 Planning
          5.4.1 Quality & Environmental Objectives
          5.4.2. Quality & Environmental Planning
    5.5 Responsibility, Authority, & Communication
          5.5.1 Responsibility & Authority
          5.5.2 Management Representative
          5.5.3 Internal Communication
    5.6 Management Review
          5.6.1 General
          5.6.2 Review Inputs
          5.6.3 Review Outputs

Honeywell                                                      Page 2 of 35
6 Resource Management
     6.1 Provision of Resource
     6.2 Human Resources
           6.2.1 General
           6.2.2. Competence, Awareness & Training
     6.3 Infrastructure
     6.4 Work Environment

7 Product and/or Service Realization
     7.1 Planning of Realization Process
     7.2 Customer Related Processes
           7.2.1 and 7.2.2 Determination & Review of Requirements Relating to the Product
           7.2.3 Customer Communication
     7.3 Design & Development
           7.3.1 Design & Development Planning
           7.3.2 Design & Development Input
           7.3.3 Design & Development Output
           7.3.4 Design & Development Review
           7.3.5 Design & Development Verification
           7.3.6 Design & Development Approval
           7.3.7 Control of Design & Development Changes
     7.4 Supply Management
           7.4.1 Supply Management Process
           7.4.2 Supply Management Information
           7.4.3 Verification of Purchased Product and/or Services
     7.5 Production and Service Operations
           7.5.1 Operations Control
           7.5.2 Validation of Special Processes
           7.5.3 Identification and Traceability
           7.5.4 Customer Property
           7.5.5 Preservation of Product
     7.6 Control of Measuring and Monitoring Devices

8 Measurement, Analysis, & Improvement
    8.1. General
    8.2 Measurement & Monitoring
          8.2.1 Customer Satisfaction
          8.2.2 Internal Audit
          8.2.3 Monitoring & Measurement of Processes
          8.2.4 Monitoring and Measurement of Product
    8.3 Control of Nonconformity
    8.4 Analysis of Data for Improvement
    8.5 Improvement
          8.5.1 Continuous Improvement
          8.5.2 Corrective Action
          8.5.3 Preventive Action

Honeywell                                                    Page 3 of 35
Appendix A -- Definitions

Approvals and Revision History

This document is approved by the President and the VP of Integrated Supply Chain for S&C

Beth Wozniak                                 Steve Spiller
President                                    VP of ISC

Changes that do not affect the content will not require either review or approval but will be
recorded in the Revision History section by the technical owner.

Issue 1, revision date 13 February 2003 – New document covering the Global Management
Issue 2, Updated for clarification on the purpose of the GMS, as well as the addition of
environmental requirements throughout the manual. Removed references to IM&C and ECC
and updated scope accordingly. Revision made to approval requirements based on this manual
only applying to S&C. Updated revision references on Standards. Added references from both
the AS and TS standards throughout the manual. Clarification regarding the three levels of
management reviews and management representatives.
Issue 3, Updated sections. 4.2.4, 5.1, 6.2.2, 7.1, 8.3 and 8.5.2 for references to the new revision
of ISO 14001. Update title from VP of Operations to VP of Integrated Supply Chain.

Honeywell                                                        Page 4 of 35
1   Introduction

    Honeywell is committed to quality leadership and continual improvement of its products and
    processes, including the Global Management System (GMS) which supports them. This
    document describes the elements of that framework.

    Additional information about Honeywell International is available on the internet at

2   Purpose

    Identify and document a common Quality and Environmental Management System. The
    GMS is designed to incorporate the needs of our customers/regulatory agencies and uses ISO
    9001:2000 and ISO14001:2004 as its foundation with AS9100:2004, and TS 16949:2002
    requirements also being included and applicable in locations having the need to comply to
    those requirements as well. AS9100:2004 requirements are printed in italics and TS
    16949:2002 requirements are printed in bold.

    The document is intended to provide an umbrella Quality & Environmental system.
    Honeywell's vision is to use the GMS to provide a framework for sharing best practices and
    ensuring consistent processes. Processes that are identified which can be effectively
    deployed at a global level will be added to the GMS.

    To meet the requirements of the relevant standards and the effective operation of individual
    site operations, the GMS will be supported by local site supplement quality manuals,
    procedures and processes where appropriate.

    Sector specific quality standards or other relevant third party certifications not covered by
    this manual will be referenced in the appropriate site quality manual supplement.

3   Scope

    The scope of this manual covers the Sensing and Control (S&C) businesses within
    Honeywell Automation and Control Solutions, hereafter referred to as “The Organisation.”

    It incorporates the following:
    Design development and manufacture of controls for Sensing and Control.

    These controls cover applications for sensors, switches, controls systems, actuators and
    instruments for measuring pressure, air flow, temperature and electrical current.

    The integration of the quality and environmental systems supports the idea that quality and
    caring for our environment should be part of our daily business.

    Note: All references to Environmental Management Systems in this manual apply only to
    sites that are ISO 14001 certified or in the process of becoming certified. References to AS
    9100 and TS16949 requirements only apply to those sites which require certification or
    compliance to these standards.

Honeywell                                                         Page 5 of 35
  4   Global Management System (4 ISO 14001)
      4.1 General Requirements (4.1 ISO 14001)
          A. Introduction: Description of Key Processes (Ref GMS section 4.1)

  Figure 4.1                           Market or
                                     Customer Needs

                          1                                    2
                      Strategic                           Performance
                     Management                           Management
                      Process                               Process

                          3                               Knowledge
                     Improvement                          Management
                       Process                             Process

  Support Processes                                         Process

  Core Processes                     To    all    Core
Customer Needs

       7                                 8                                       9
Product / Process                  Scheduling and                        Customer Support
   Design &                           Analysis                          (Quotes, Contracts,
  Verification                                                          Order Management)

       10                                11                           12
Supplier Selection                   Production                   Shipping &
and Management                                                    Honeywell

                                          To Support                       Satisfaction

  Honeywell                                                 Page 6 of 35
       Each site must align their local management system with the Key Process map, Figure
       4.1. Some sites may not have all of the processes identified on the map. Elements of
       this may be sub-contracted or may be carried out by other sites within the scope of the
       GMS. In those cases, any processes carried out by other locations should be stated in
       the site quality manual supplement.

       The organisation is responsible for conforming to customer requirements,
       including those which may be controlled in outsourced processes.

   4.2 Documentation Requirements

       4.2.1   General (4.4.4 ISO 14001)

               The documentation requirements of the GMS, including those requirements
               imposed by the applicable regulatory authorities, and their relationships are
               described in the Figure 4.2.3. The Business and Site levels are optional.

               The organisation ensures that personnel are aware of and have access to the
               quality management system documentation and relevant procedures. The
               quality management system documentation is available on-site to customers
               and/or regulatory authority representatives and this manual can be viewed on-
               line at

       4.2.2   Quality & Environmental Manual (4.4.4 ISO 14001)

               This manual describes the requirements of the GMS. Each Site is required to
               support the GMS and to provide direction and guidance to their relevant areas.
               The Quality and HSE managers constitute the interface between the
               requirements of the Quality and Environmental standards and the structure of
               the company. The GMS is established and reviewed under the responsibility of
               the System and Compliance group and approved by both the President and the
               Operations Leader.

               Cross references to Global Procedures are made in the appropriate sections of
               this manual which they support. A hyperlink to each procedure is included for
               internal usage only and is identified in a
               In addition to the GMS Manual, sites have a quality manual supplement. The
               supplement defines:
               a.) local processes and practices including their relationship to the
                    requirements of the AS 9100 standard,
               b.) scope of system including identification of support locations and exclusions
                    (along with justification), and
               c.) the applicability and sequence of the global key processes (Ref Figure 4.1) in
                    relation to the site.

                ESGP 04.02.02 Application of the EMS to Projects, production
                processes, contractors and tenants

Honeywell                                                      Page 7 of 35
               Control of Documents (4.4.5 ISO 14001)

       4.2.3 Documents which maintain and improve the quality and environmental
             performance of our products & processes are controlled by procedure, reference
             QSGP 04.02.03, Global Document Control Procedure. Sites are responsible for
             establishing and documenting procedures which cover the approval, legibility,
             periodic review, revision control, distribution, availability and disposition of
             obsolete documents, as might be appropriate for site specific documentation.

               Document changes are coordinated with customers or regulatory authorities in
               accordance with contract or regulatory requirements.

                QSGP 04.02.03 Control of Documents Procedure

                                 Figure 4.2.3

                                                        Who does what?
                                                        Quality and Environmental
                                                        Policies, Objectives, Site
                                     Global             Supplements and Global
                                    Management          Procedures

                                Site Processes                How? Site
                                                              Guidelines and
                                  and Procedures

                                                                   How? Dept/Function
                         Local Processes and Procedures            Guidelines and Records

               External documents, such as engineering specifications are distributed and
               reviewed within 10 working days. Appropriate actions are taken and
               records of implementation dates are maintained

       4.2.4   Control of Records (4.5.4 ISO 14001)

               Records which are required to show the effective operation of the GMS and its
               processes are established and maintained at all appropriate levels. QSGP
               04.02.04, Records Control Procedure is used at the S&C level.

               Sites are responsible for establishing and documenting a Records Control
               Procedure which controls the identification, storage, protection, retrieval,
               retention and disposition of records, as appropriate for their business in
               satisfying the needs of their customers and regulatory authorities. This
               includes any records which are created by and/or retained by Honeywell

Honeywell                                                    Page 8 of 35
                 suppliers. Where identified by customers and regulatory authorities, records
                 are available for their review.

                 All necessary precautions for the good conservation of the filed documents are
                 taken. Documents can be stored in computer file. Computer backup shall be
                 executed daily. All documents are analysed, evaluated, indexed, filed and
                 maintained by the responsible department at each site.

                 Corporate retention periods are defined in the following web link
                 (Production is on page 21 and Research/Development is on the page 27)

                   QSGP 04.02.04 Control of Records

    4.3 Configuration Management

        A configuration management process is established, documented and maintained as
        appropriate to the product.

5   Management Responsibility (4.4.1 ISO 14001)

    5.1 Management Commitment (4.2, 4.4.1, 4.4.7 ISO 14001)

        Management at all levels are responsible for demonstrating their commitment to the
        GMS. This is accomplished through:
           conducting reviews of the QMS (otherwise known as the Management Review
           establishing the Quality and Environmental Policies and Objectives;
           assuring compliance and continuous improvement to the GMS;
           ensuring resource availability;
           communicating and ensuring customer and regulatory authority needs and
            expectations, and
           conducting reviews which assure the effectiveness and efficiency of the
            product realization and supporting processes.

        Each site shall establish and maintain procedures identifying the potential for and
        responding to accidents and emergency situations, and for preventing and mitigating
        the environmental impacts that may be associated with them. Procedures covering
        emergency response are reviewed, revised as needed and tested periodically.

            ESGP 05.01 Objectives, Targets and Programs

    5.2 Customer Focus (4.3.1, 4.3.2 ISO 14001)

        The primary goal is to focus relentlessly on satisfying customers.

Honeywell                                                                           Page 9 of 35
       Management ensures that the customer and consumer needs and expectations are
       determined, converted into requirements and achieved, e.g. contract review/customer
       satisfaction surveys/field trials/quality function deployment.

       Customer feedback including any field returned products are monitored/ analysed and
       used to drive internal improvement.

       Management ensures through management review, Customer Care Organisation, and
       communication with employees that customer satisfaction is a continuous focus of our
            QSGP 05.02 Customer Satisfaction Measurement

   5.3 Quality & Environmental Policies (4.2 ISO 14001)

       Management establishes, approves and maintains a Quality & Environmental Policy
       which is applicable throughout the organisation. Communication of the Policy to
       employees, the public and other stakeholders is the responsibility of management.
       Refer to:

       These policies are reviewed for continuing suitability annually.

       Quality Policy

                       Pursuit of Perfection in Everything We Do
        the
        Be     first choice of our customers by delivering products and services of
        uncompromising quality.
        Utilize Six Sigma Plus and Digitization to become a Premier Lean Enterprise.
        Achieve Operational Excellence through
               Ensuring Ownership and accountability by all stakeholders.
               Implementation of best practices and global processes.
               A systematic review process which identifies and eliminates performance gaps
               Focusing on Customer data to drive change

       Environmental Policy

                Commitment to Health, Safety and the Environment
       We are committed to manage health, safety and environment as a core business value to
       ensure compliance with all government standards and regulations. We integrate health,
       safety and environment into all aspects of our business as a competitive advantage in
       achieving profitable growth and accelerated productivity.

       EMPLOYEE AND OPERATIONS – We seek to protect the safety and health of our
       employees and minimize our environmental footprint through prevention of illness,
       injury, and pollution. All employees should be personally involved in furthering this

Honeywell                                                            Page 10 of 35
       environment concerns are integral to our processes, services and product designs,
       including responsible management throughout the product lifecycle. We educate
       customers, suppliers and the public about the safe use of our products and openly
       communicate the protective measures we take for employees, our communities, and
       other key stakeholders.

       ACCOUNTABILITY – We utilize management systems to apply global standards,
       including compliance with applicable laws and regulations. Our executives and
       managers are measured and held accountable for the safety and environmental
       performance of their businesses. We hold every employee accountable for his or her
       role in meeting our commitment.

       STAKEHOLDER INVOLVEMENT – We work with stakeholders in the development
       of laws, regulations and standards that safeguard the community, workplace and
       environment. As a responsible corporate citizen, we demonstrate this commitment by
       working within our communities and actively pursuing independent certifications and
       recognition, as appropriate.

       CONTINUOUS IMPROVEMENT – We address occupational injuries and illnesses,
       emissions, wastes and inefficient use of resources and energy as preventable process
       defects. We continuously improve our compliance processes and business practices
       using quantifiable goals and measure and taking actions to drive sustained safety and
       environmental performance.

       The Environmental Policy is described in the “Commitment to Health Safety and the
       Environment” and in the environmental procedure envr-1.

       These documents can be found on the HSER web

   5.4 Planning (4.3 ISO 14001)

       5.4.1   Quality & Environmental Objectives (4.3.3 ISO 14001)

               Management is responsible for establishing top level quality and environmental
               objectives and measurements. These objectives and measurements are
               established during the annual strategic planning process and are cascaded
               throughout the organisation to the relevant functions and levels. The objectives
               are to be measurable and consistent with the Quality and Environmental
               policies. Quality objectives and measures are defined in support of the
               Quality Policy and recorded in the Business Plan.
                ESGP 05.01 Objectives, Targets and Programs

       5.4.2   Quality & Environmental Planning

               Management is responsible for the planning of resources and activities in order
               to achieve the Quality & Environmental objectives at all levels. The objectives

Honeywell                                                      Page 11 of 35
               in 5.4.1 are reviewed during the annual evaluation of the performance
               appraisal/HPD and management review processes.

               In general, our Quality and Environmental management systems are designed to
               ensure business objectives are not compromised when organisational changes
                ESGP 05.01 Objectives, Targets and Programs

   5.5 Responsibility, Authority & Communication (4.1 ISO 14001)

       5.5.1   Responsibility & Authority (4.4.1 ISO 14001)

               Management ensures that functions and their interrelations are identified in the
               key process Figure 4.1 and ensure that responsibilities and authorities are
               defined and communicated within the organisation through items such as lower
               level organisational charts, job descriptions, and Site procedures, as well as
               team and department meetings.

               President and VP of Integrated Supply Chain:
               Ensure Global Management System and Quality & Environmental policies are
               communicated and deployed, as applicable, throughout the entire organisation.

               Operations, Technology and Business Leaders:
               Ensure Quality and Environmental Policies and GMS are communicated,
               deployed and implemented, as applicable, throughout their reporting

               Global Quality & Environmental Leaders:
               The Global Quality and Environmental Leaders are assigned the responsibility
               and authority for development and maintenance of the GMS and ensuring its
               implementation and responsible to act on the behalf of the top management to
                the GMS and Quality & Environmental Policies are communicated,
                  effectively deployed and implemented; and
                the GMS and its core processes are measured, monitored, and continually

               Product or process nonconformities are promptly reported to the manager
               who is responsible for assuring the corrective action. When action is needed
               to correct product quality problems, the person responsible for the quality
               of the product may stop production. In multiple shift operations, each shift
               has a shift leader who is responsible for product quality.

       5.5.2   Management Representative

               Global Quality Management Representative:
               The responsibilities of the Global Quality Management Representative include
               but are not limited to:

Honeywell                                                     Page 12 of 35
                  ensuring the GMS is established, implemented, and maintained at relevant
                  reporting to top management on the performance of the GMS as a basis for
                   continual improvement of the GMS;
                  ensuring the promotion of awareness of customer requirements throughout
                   the organisation; and
                  resolving quality matters freely throughout the organisation globally.

               Business level Quality Management Representatives: (Assignment of a
               Management Representative at this level is optional.)
               The responsibilities of the Business level Quality Management Representative
               are the same as that of the Global Management Representative but limited only
               to their own line of business. Additional responsibilities includes role up of
               information from the Business level Management Reviews to the Global
               Management Review.

               Site Quality and HSE Management Representatives:
               The responsibilities of the Site Quality and HSE Management Representatives
               are the same as that of the Global Management Representative but limited to
               either the Quality or Environmental scope of certification for the site as
               applicable. They are responsible for ensuring consistency between site specific
               documentation and the GMS Manual and to ensure all local documentation is
               compliant with ISO9001:2000, as well as AS 9100:2004, TS 16949:2002 and
               ISO 14001:2004 requirements when applicable. Additional responsibilities
               include the communication of information from the Site Management Reviews
               to Global Quality Management Representative or the Business level
               Management Representative when appropriate.

               The Management Representative is responsible for ensuring that customer
               requirements are reviewed and addressed.

       5.5.3   Internal & External Communication (4.4.3 ISO 14001)

               It is the responsibility of management to gather and communicate information
               regarding the effectiveness of the Global Management System to their

Honeywell                                                   Page 13 of 35
               The Site Leader is responsible for the external communication in case of
               incidents. The HSE manager is responsible for the communication with local
               environmental authorities.

               The Site Leader will ensure that customers and/or regulatory authority
               representatives can obtain access to relevant documentation, when requested.

               The Site Leader will ensure that quality and HSE matters are included in regular
               communications within their sites.

                ESGP 05.01 Objectives, Targets and Programs and ESGP 07.02.03
                Environmental Related Communications

   5.6 Management Review (4.6 ISO 14001)

       5.6.1   General

               The Management Representatives (as described in Section 5.5.2.) are
               responsible for conducting management reviews of the GMS at least once a
               year. These reviews ensure the continuing suitability, adequacy, and
               effectiveness of the GMS, including assessing opportunities for improvement
               and the need for changes. Data from these reviews is utilized in the optional
               Business level reviews and global reviews.

               The HSE & Global Quality leadership are responsible for continuous
               improvement of the Environmental and Quality System. The complete
               Management Review process is described in the Figure 5.6.

               These quality reviews include all of the quality management system
               requirements and performance trends, including quality objectives, cost of
               poor quality measure, and customer satisfaction.
                QSGP 05.06 Global Management Review

       5.6.2   Review Inputs

               There are standard inputs for the management review. Besides the standard
               inputs, the team can add other (system related) inputs if required. The inputs
                review Quality and Environmental objectives, targets and Policies;
                results of assessments/audits;
                supplier selection and Quality performance;
                customer satisfaction feedback;
                process performance (reference Global Scorecard);
                product conformity;
                status of preventive and corrective actions;
                follow-up actions from earlier management reviews;

Honeywell                                                   Page 14 of 35
                 planned changes that could affect the Quality & Environmental management
                recommendations for continual improvement;
                analysis of actual and potential field-failures and the impact of these
                  failures on quality, safety and the environment;
                summary of results related to design and development phase
                incidents and accidents*; and
                development in techniques and legal requirements.
               *Only applicable in those sites with ISO 14001 systems.

       5.6.3   Review Outputs

               The output from the management review includes decisions and actions related
                improvement of the effectiveness of the Quality & Environmental
                   framework and its processes;
                improvement of product and processes related to customer requirements;
                resource needs.

               Results of management reviews are to be recorded and maintained.

Honeywell                                                  Page 15 of 35
                                 Figure 5.6 - Management Review Process


                           Mgmt                 Site                 Site                    Next
          Input            Review               Mgmt                 Output                  Review?
                           Package              Review                                       (Quality

        Audit Results                                    QSM Improvements
        Customer Feedback                                Product/Process Improvements                   B
        Process Conformity                               Resource Needs
        Corrective/Preventive Action Status
        Mgmt Rev Follow-up Actions
        QSM Changes
        Improvement Recommendations

                           Business           Business             Business
             A             Level              Mgmt                 Output                B
                           Roll-Up            Review

                             Global                Global               Global
             B               Roll-Up               Mgmt                 Output

                                                                     QSM Improvements
                                                                     Product/Process Improvements
                                                                     Resource Needs

6      Resource Management (4.4.1 ISO 14001)

    6.1 Provision of Resources

        Management is responsible for planning and deploying resources to achieve the goals
        of the GMS. Resource requirements are defined during the business planning process
        and reviewed during the Management Review process. Resources include human
        resources and specialized skills, technological and financial resources. New employees
        are always instructed on Quality & Environmental related items.

    6.2 Human Resources

        6.2.1      General

                   Management is responsible for identifying and assigning personnel based on
                   appropriate education, training, skills, and experience. Ref performance
                   development web page

        6.2.2      Competence, Awareness & Training (4.4.2. ISO 14001)

Honeywell                                                                        Page 16 of 35
               Management uses the HPD (Honeywell Performance and Development) system
               or annual performance review system to assess and manage the training
               requirements and competency of employees.

               Management cascades goals throughout the organisation annually using the
               Annual Operating Planning process which then cascades objectives down to

               Each site develops procedures regarding identification of training needs,
               implementation of training, and assessment of competence. Training includes
               assuring that individuals are aware of how they contribute to quality and
               environmental policies, objectives and targets.

               Product design personnel are skilled in the usage of the appropriate tools
               for achieving the design requirements.

               In addition to the identification of training needs, the documentation
               includes responsibility for conducting training, recording of the completion
               of training and evaluating the training provided.

               Both full and part time personnel, who affect the quality of products and
               services, are given on the job training when given new or changed work
               assignments. Also they are told of the consequences to customers when
               there is a non-conformance in quality requirements.

               Processes are in place to motivate achievement of quality objective,
               continual improvements, and an environment for innovation, with a
               measurement process for determining the level of employee awareness.

   6.3 Infrastructure (4.4.1 ISO 14001)

        The organisation provides and maintains the infrastructure necessary to achieve
        conformity of products and services (including subcontracted).

        Including but not limited to:
         buildings, workspace and associated facilities;
         process equipment, both hardware and software; and
         supporting services (e.g. transport, communications, facilities, maintenance).

        The organisation utilizes a cross-functional team approach in developing the plans
        for facilities, equipment, and processes. The objective is to optimize process and
        material flow, floor plans, and the use of floor space. As indicated in the
        appropriate procedures, evaluations are made of the factors that affect our
        manufacturing capability, such as plant layout, work flow, automation and human
        factors issues, and inventory management.

        Plans are developed to assure that emergencies which cause work stoppage are
        planned for. This includes plans for utilities and equipment failures, labour
        shortages, and field returns.

Honeywell                                                    Page 17 of 35
    6.4 Work Environment

         Functions and sites provide the appropriate work environment needed to achieve
         conformity of product, and to minimise any risk to the environment.

         In the design and development of products and manufacturing processes,
         consideration is given to the safety risks of employees.            This includes
         considerations made during FMEA risk analysis, error proofing during design
         and process control, and consideration for compliance to regulations.

         The sites maintain a clean and orderly work environment appropriate to the
         products being produced.

7   Product and/or Service Delivery (Realization) (4.4, 4.4.6 ISO 14001

    7.1 Planning & Product Delivery (Realization) (4.3.1, 4.4.6, 4.5.2, ISO 14001)

         Management provides the infrastructure (including needed resources) for deployment,
         maintenance and implementation of processes, including local and customized

         The organisation establishes and maintains controlled processes for performing and
         verifying all key processes shown in Figure 4.1. These processes are described in
         procedures (text or process map) and work instructions.

         Each process has its own clearly defined targets. It is the site leader’s responsibility to
         ensure and evaluate compliance with Honeywell requirements, and environmental
         legislation, as well as other applicable requirements (4.5.2 ISO 41001).

            ESGP 07.01 Legal, Regulatory and other Requirements

         Environmental aspects (4.3.1 ISO 14001) are considered for each key process shown in
         Figure 4.1. The identification and impact assessment of the environmental aspects is
         documented in a global procedure (ESGQ 04.02.02) These are reviewed annually at a
         minimum and consideration is given to new developments, activities and products, as
         well as those currently existing.
            ESGP 04.02.02 Application of the EMS to Project and Production

         During the development of the quality plan, consideration is given to customer
         specific requirements, as well as those of the current revision of the TS 16949

         Acceptance criteria for product is defined in test plans and approved by the
         customer if required. Acceptance criteria for attribute data sampling is zero

Honeywell                                                       Page 18 of 35
       Confidential documents and data are controlled to ensure against possible misuse.
       This includes customer data and documentation.

       A process is in place for control and reaction to changes to both products and
       processes, and which looks at the effects of the changes. The need for verification
       and validation of changes is determined and carried out as appropriate.
       Consideration is given to the requirements of the customer during verification and

   7.2 Customer Related processes

       7.2.1 and 7.2.2 Determination and Review of Requirements Relating to the Product
       (4.3.1, 4.3.2, 4.4.6 ISO 14001)

               The method of determining and reviewing product requirements is controlled at
               the Business and/or Site levels as appropriate for each business and customer
               set. The organisation determines customer requirements both stated and not
               stated, as well as other additional requirements including statutory and
               regulatory requirements. Reviews are conducted prior to acceptance of a
               contract or order.

               These reviews include requirements of the product, order or contract. Needs
               related to special characteristics, traceability, safety, environmental
               requirements, produceability, and after sales support will be defined.
               Manufacturing feasibility, including risk analysis, are conducted and
               documented as part of these reviews. In addition, risks are evaluated to
               determine those which may adversely affect the ability to meet the commitment
               to supply product to the customer.

       7.2.3   Customer Communication (4.4.3 ISO 14001)

               Customer focus and two way communication is a key element of everyone’s
               responsibility. When designated, the customer’s specified language and
               format for communications is followed.

               Feedback of the customer and regulatory agencies, related to both positive and
               negative experiences is used as feedback for the organisation and is used for
               continuous improvement of the quality & environmental system.
                ESGP 07.02.03 Environmental Related Communications

   7.3 Design & Development (4.4.6 ISO 14001)

       The product development processes define the inputs, outputs and review process

       The organisation uses the “New Product Introduction Process” to manage product
       development. It may be customized, to meet unique operating environments. Owners of
       customized processes are responsible for ensuring deployment, maintenance,

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       implementation, and monitoring of these customized processes. Input data is reviewed
       to verify that there is consistency with the requirements identified.

       7.3.1   Design and Development Planning
               The development process is defined by documented procedures. Every project
               encounters different circumstance, conditions and constraints and has different
               needs and requirements which must be met. Each project development team
               has responsibility to determine and document the elements (both mandatory and
               optional deliverables/tasks) that are necessary to accomplish the project and the
               order in which they will be accomplished in a project plan, as well as
               identification of configuration management needs. In planning, consideration is
               given to identification of project owner and team members, design requirements
               including the input and output needs as it relates to each element, and for
               achieving the objectives for the safety and functionality of the product including
               those requirements identified by customers and regulatory authorities.
               Environmental considerations are part of the design process from early concept
               through to delivery. Each element’s input data is reviewed to assure that they
               are consistent with the requirements.

                ESGP 04.02.02 Application of the EMS to Project and Production

               A cross-functional approach is used in the product realization process, including
               the development and review of FMEA’s and control plans, as well as the
               development and monitoring of special characteristics.

       7.3.2   Design & Development Input

               During the requirements stage, a detailed methodology is available to assure
               that customer and environmental requirements are accomplished. Documents
               are used to identify and register the different requirements.

               The technology organisation is responsible for completing all necessary steps
               needed for customer, agency and environmental requirements.

               The design and manufacturing process design inputs are identified,
               documented and reviewed, and include the identification of special

       7.3.3   Design & Development Output

               Quality records required by the project plan are kept in a project file (electronic
               or hardcopy). These are the outputs in the stage summary matrices of all
               elements that are mandatory as well as all other project specific elements the
               team has selected. The project outputs:
                meet the inputs requirements,
                provide valuable information to assure appropriate purchasing, production,
                  and servicing,
                identify the acceptance criteria for the product,

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                  identify any characteristics important to the safe and proper use of the
                   product, and
                  specify key characteristics related to the design and contract requirements.

               The product design output is verified and validated, and includes:
                design FMEA, reliability results,
                product special characteristics and specifications,
                product error-proofing, as appropriate,
                product definition including drawings and mathematically based data,
                product design review results, and
                diagnostic guidelines, where applicable.

               The manufacturing process design outputs are verified and validated
               against manufacturing process design input requirements, and includes:
                specifications and drawings,
                manufacturing process flow chart/layout,
                manufacturing process FMEAs,
                control plan,
                work instructions,
                process approval acceptance criteria,
                data for quality reliability, maintainability and measurability,
                results of error-proofing activities, as appropriate and methods of rapid
                  detection and feedback of product/manufacturing process

               A project file accessible to all team members are established and maintained by
               the project team. Data is provided which supports the configuration, design,
               manufacture, and sale of conforming product. This includes, but is not limited
               to, drawings, part lists, routings, product specifications, inspection and test
               documents, work instructions, and quality plans.

       7.3.4   Design & Development Review

               During the stages of the Design and Development process, reviews are built in
               to assure the full potential of the new design/development to meet the
               customer/market and environmental requirements. During review, problems are
               identified and solutions proposed, and if warranted authorization is give to
               move on to the next design and development phase. Checklists are completed to
               keep track of the process.

               Measurements for specific phases of design and development are defined,
               and analysed. These may focus on areas such as quality risks, costs, lead-
               times, and critical paths, to name a few. Results from the analysis are
               summarized and provided as input into the site’s Management Review.

       7.3.5   Design & Development Verification

               The verification of the Design and Development Process is planned to assure
               that output of this process is consistent with inputs of the process. Records are
               completed as a part of the verification process.

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       7.3.6   Design & Development Approval

               The Design and Development approval process is a team based process. A
               project approval form is completed by the team.

               Upon completion of the design and development activity, records showing that
               the product meets the defined specifications are maintained.

               The planning, conducting, reviewing and documenting of tests for verification
               and validation are performed when required. This provides evidence that:
                the plans address the product and test objectives, acceptance criteria, the
                  conditions that the test is run under, and the resources to be utilized;
                the test procedures address the test methods, performance and results;
                the proper product configuration was provided for testing;
                the test plan and procedures were followed; and
                the criteria for acceptance were met.

               Design and development validation is performed in accordance with
               customer requirements (e.g. program timing).

               The prototype process utilizes the same suppliers, tooling, equipment and
               processes that are planned for use in the production of the product.

               Performance testing to requirements is conducted according to plans.

               Outsourced processes are controlled in the same manner that would be
               applied if they were being performed in-house, including the providing of
               technical support.

               The product and manufacturing process approval procedure applies both
               internally and to suppliers.

       7.3.7   Control of Design & Development Changes

               When changes in the design or development occur, the team reviews the impact
               for the customers. When the changes have a significant impact for the
               customers, or there are contractual requirements to do so, the changes are
               discussed with the customer. Customers and regulatory authorities are given
               change control approval when required by contract or regulatory requirement.

   7.4 Supply Management (4.4.6 ISO 14001)

       7.4.1   Supply Management Process

               The organisation ensures that requirements for purchased products and services
               are clearly defined, communicated to and understood by the supplier. This
               includes the need for purchased products and materials to conform to any
               applicable regulatory requirements.

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               Suppliers are evaluated and selected on their ability to meet the defined
               requirements, the nature and criticality of the product or service being
               purchased and the supplier’s environmental impact. Suppliers are certified to
               ISO 9001:2000 and have a goal of achieving conformance to the TS
               16949:2002 standard, exceptions require customer approval. The use of
               customer-designated approved suppliers may be specified by the customer
               through contract; purchase orders, drawings, or specifications. Careful
               consideration is given prior to the usage of a customer-designated supplier to
               assure that the supplier is capable of providing the same quality of product
               and service, we require from all our suppliers. The organisation maintains
               records of qualified suppliers.

               To ensure the quality of the supplied material meets the requirements, a supplier
               selection and assessment process has been established. New suppliers are
               selected according to criteria, including but not limited to, the following:
                quality;
                delivery time;
                price;
                service and readiness to join in a continuous quality improvement program
                   (zero defects goal); and
                environmental aspects.

               Goods and services are purchased from suppliers that are included on our
               current approved suppliers list/database which identifies the supplier and scope
               of their approval. Supplier performance is reviewed and the level of controls to
               be placed on individual suppliers is identified. The extent of control exercised is
               dependent on the type of product being purchased, and when applicable, the
               supplier’s previously demonstrated capability and performance. This control
               includes the actions which are taken on suppliers who do not meet
               requirements, the use of customer-approved special process suppliers, and a
               process for disapproving the use of suppliers.

       7.4.2   Supply Management Information

               The organisation’s purchasing documents clearly describe the products or
               services being purchased. Including where appropriate:
                the requirements for approval of the product or service,
                qualified personnel,
                management system,
                identification (including revision) of drawings, procedures (processes,
                   inspection) and other technical information,
                acceptance methods (test, inspection, etc.),
                management of test samples (production, identification and storage),
                handling of nonconforming product, including notification and approval;
                product and process changes;
                access of supplier facilities and records by the organisation, also by our
                   customers or their representative, and any applicable regulatory agencies

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                   when specified by contract and with prior coordination with the
                   organisation; and
                  flow down of requirements from the supplier to its sub-tier suppliers,
                   including any Key Characteristics.

               These documents are reviewed and approved for the adequacy of the specified
               requirements prior to release to the suppliers.

       7.4.3   Verification of Purchased Product and/or Services

               The organisation plans for verification of purchased products and services to
               determine that they meet the specifications of purchase. This verification may
               include one or more of the following:
                receipt of and review of objective evidence of quality of the product
                   supplied, including documentation such as inspection and test reports, C of
                   C’s, statistical data and process control records;
                inspection or audit at suppliers facilities, including those by 2nd or 3rd
                   parties when supported by delivery of acceptable product quality;
                documentation review;
                incoming inspection;
                evaluation of material at an approved laboratory, and
                delegation of inspection to supplier or certification by supplier.
               When specifically agreed to by the customer, other verification methods
               may be utilized.

               Incoming material released without verification is recorded to allow for recall
               and replacement.

               The organisation may delegate the verification activities to the supplier.
               Records of delegation are maintained. Methods, acceptance and reporting
               criteria for these verification activities are documented in appropriate
               procedures, quality plans or other instructions. Test reports for raw materials
               are periodically validated by the organisation.

               Where specified on the purchasing documents, verification at the supplier’s
               premises may be carried out by the organisation and by customer’s
               representative or regulatory agencies when the contract specifies. Verification
               by the customer is not evidence of quality control and does not relieve the
               organisation of its responsibility to provide product with meets requirements,
               nor does it prevent rejection by the customer later.
               Supplier performance is monitored based on the following:
                product quality;
                customer interruption including those involving field returns;
                delivery performance (including incidents of premium freight); and
                quality or delivery issues identify by customer.

               Suppliers are encouraged to monitor the performance of their own
               production processes.

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   7.5 Production & Service Operations (4.4.6 ISO 14001)

       7.5.1   Operations Planning and Control

               Operations Planning includes establishing of process controls and the
               development of control plans, when key characteristics are identified;
               establishing in-process verification method, when conformance can not be
               verified at later phases of production; provision of tooling to take variable
               measurements, include those for key characteristics; and consideration of
               special processes (see 7.5.2).

               The organisation establishes and maintains controlled conditions for performing
               and verifying production and service processes. These controlled conditions
                information describing the product characteristics;
                monitoring and controlling suitable process and product characteristics
                   during production, with emphasis on those characteristics designated as key
                   by the organisation, or the customer;
                documented procedures and/or work instructions for production;
                generation and retention of quality records as evidence of the completion of
                   planned manufacturing and inspection operations.
                identification of activities related to process monitoring and measurement;
                   to release, delivery and post-delivery; and to Foreign Object Detection;
                use of suitable equipment and working environment (including documented
                   compliance with government safety, environmental, and hazardous material
                   related regulation as appropriate)
                planning and performing of regular scheduled maintenance of production
                   equipment as necessary, to ensure process capability and reduce downtime,
                criteria for workmanship are either written or expressed by means of
                   representative samples;
                identifying and accounting for all product during production; and
                monitoring and controlling utilities (such electricity, gas and water) and
                   supplies (such chemicals) as it relates to their effect on product quality.

               These processes are described in detail at the Business or Site level and include
               quality and environmental controls.

               Control plans are developed for the pre-launch and production phases and
               are updated when changes affect the product realization. Processes that
               affect the quality of the products are documented in procedures or work
               instructions and support the quality plan, control plan and product
               realization process. This documentation is available to the employees
               responsible for these processes. Verification of job set-ups is preformed
               when setting up the initial run, and after change over. Set up personnel
               have access to the work instructions as well. Statistical techniques are
               utilized where appropriate.       Preventive and predictive maintenance
               methods are applied to key equipment, tooling and gauging.             In

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               conjunction with outside resources, tooling and gauging is designed,
               produced, and verified. Production scheduling is driven by customer
               requirements. Field claims are managed through the corrective action
               process and involve manufacturing, engineering and quality. When a
               service agreement is in place by customer contract, action will be taken to
               assess the effectiveness of the service centre equipment, tools including
               software and training of personnel.

               Production operations are completed in accordance with approved
               documentation which may include, but is not limited to, drawings, part and
               tooling lists, routings, product and process specifications, inspection and test
               documents, work instructions, and machine programs.

               Changes to production processes are reviewed to assure that they do not result
               in any adverse effects to the quality of the product. Documented processes are
               in place to control changes affecting production processes, equipment, tooling
               and programs. Approval of changes is limited to those identified as authorized
               to do so. When required by contract or regulatory requirements, approval of
               changes is obtained from customers or regulatory authorities.

               Prior to usage, production equipment, tooling and programs are checked to
               assure that they have been maintained and inspected in accordance with
               documented procedures. First piece inspection to design specifications prior to
               production may be used as validation. Periodic checks of tooling and equipment
               in storage are conducted.

               If work must be temporarily transferred outside of the organisation’s facilities,
               it is controlled and monitored in the same manner applied internally in order to
               assure the quality of the work is maintained.

               When identified as part of an agreement with a customer, the service process
               will include:
                collection and analysis of service data;
                investigation, resolution and reporting of problems related to service;
                control and maintenance of related service documentation;
                control, implementation and approval of repair instructions; and
                controls for performing work off-site.

       7.5.2   Validation of Special Processes

               The organisation validates processes where resulting output cannot be verified
               by subsequent measurement or monitoring. The organisation ensures that these
               processes are carried out under control conditions which are documented at a
               Business or Site level. This includes any processes where deficiencies may
               become apparent only after the product, service, or solution has been delivered.
               Validation includes review, qualification and approval of the process before use,
               approval of equipment and qualified personnel, control and usage of
               documented operating procedures, maintenance of records and re-validation.

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               Requirements stated in this section apply to all production processes which
               must be compliant to TS 16949:2002, not just those identified as Special

       7.5.3   Identification & Traceability

               The organisation maintains identification of products throughout manufacturing,
               stocking, delivery and services in accordance with procedures. A record of the
               product configuration as it is built is maintained to allow for identification of
               any discrepancies between the “built to” and “agreed to” configurations.
               Stamps, electronic signatures and passwords utilized for acceptance authority
               are controlled by the organisation.

               A unique identification is used and recorded when traceability is a requirement.
               Dependent on the level of traceability required by customers’ contract or
               regulatory requirements, the system is capable of maintaining:
                identification of the product throughout its life;
                traceability of all products manufactured from the same batch of raw
                  material or in the same manufacturing batch (including the tracking of all
                  product from the batch);
                identification of components in the next higher assembly; and
                retrievable records of the products production.

       7.5.4 Customer Property

               The organisation identifies, verifies and protects customer supplied materials,
               equipment, intellectual property and data. Customer property, including
               returnable packaging, which is lost, damaged or otherwise found to be
               unsuitable for use is recorded and reported to the customer.

               Customer-owned tooling and equipment are visibly and permanently
               marked to allow identification of ownership.

       7.5.5. Preservation of Product

               The organisation maintains processes on the handling, storage, packing and
               delivery for the preservation, protection of products (including its individual
               parts), and the environment. The organisation maintains processes to ensure
               that documents required by the contract/order are sent with the product and are
               protected against being lost or destroyed during shipment.

               Where applicable, preservation includes provisions for:
                cleaning;
                Foreign Object Detection;
                handling of sensitive products( such as ESD sensitive);
                marking and labelling (including warnings related to safety);
                controlling shelf life and rotation of stock; and
                handling of materials which may be hazardous.

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            At a minimum, annual stock condition checks are conducted. Finished
            product stock is managed on a First-In-First-Out (FIFO) basis. Obsolete
            product is handled in a manner similar to that of nonconforming product.

    7.6 Control of Measuring & Monitoring Devices (4.5.1 ISO 14001)

        Functions and sites using measuring and monitoring devices are responsible to provide
        a process for identifying measurements and the monitoring devices required to assure
        conformity of product to requirements, as well as those devices required for the
        environmental management system. This includes employee-owned and customer
        supplied devices which may be used to provide evidence of conformity. A listing of
        active devices is maintained along with its location and identification information, a
        detail description of the item, the calibration frequency, method for checking and
        acceptance criteria, and certification showing traceability on primary standards.
        Calibration records also include revisions following engineering changes,
        assessment of the impact of out-of-specification conditions, evidence of conformity
        after calibration or verification, and data regarding the notification of the
        customer if suspect product has shipped as a result of an item in out-of
        specification condition.

        Measuring and monitoring devices are used and controlled to ensure that measurement
        capability is consistent with the measurement requirements. The environments of the
        calibration areas are controlled to maintain suitable conditions for the types of
        calibrations being performed.

        Where applicable, measuring and monitoring devices are:
         calibrated or verified at specific intervals or prior to use, against measurement
          standards traceable to international or national measurement standards; where no
          such standards exist, the basis used for calibration and verification is recorded;
         adjusted or re-adjusted as necessary; safeguarded from adjustments that would
          invalidate the calibration;
         identified to enable calibration status to be determined;
         safeguarded from adjustments that would invalidate the measurement results;
         protected from damage and deterioration during handling, maintenance and storage;
         recalled through a system which provides a listing of items due for recertification.

        Statistical studies are utilized to analyze the variation of each type of measuring
        and test equipment system.

        Internal and external laboratories which perform calibration, testing and
        inspection, have a documented scope which defines their capabilities to perform
        these services. Before utilizing an external laboratory, evidence is in place to
        demonstrate that either the customer accepted the lab or the lab is accredited to
        ISO/IEC 17025 or an equivalent national standard.

8   Measurement, Analysis, & Improvement (4.5 ISO 14001)

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   8.1 General

       Management plans and implements monitoring, measurement, analysis, and
       improvement processes which ensure conformity and continuous improvement of the
       GMS, as well as conformity of products and services to requirements. Six Sigma Plus
       tools and the review and monitoring of targets are used to drive improvement of
       processes, products and the environment. During APQP, determination is made on
       the appropriate usage of statistical tools and is included in the control plan. Basic
       statistical tools are understood and use throughout the organisation.

   8.2 Measurement & Monitoring

       8.2.1   Customer Satisfaction

               Management monitors the level of customer satisfaction and other information
               relating to customers’ perception as to whether customer requirements are met
               and appropriate actions are taken. Customer Satisfaction is also monitored
               by evaluating PPM, customer disruptions, delivery performance including
               premium freight costs, and notifications to customers regarding product
               quality and delivery.        Product quality and the efficiency of the
               manufacturing processes are monitored for compliance to customer

       8.2.2   Internal Audit (4.5.4 ISO 14001)

               The organisation plans and documents internal audits which are used to assess
               the effectiveness of the GMS, compliance to its requirements and identify
               related opportunities for Continuous Improvement activities. Qualified
               auditors conduct assessments to a wide variety of standards, such as ISO
               9001, ISO 14001, AS9100 and TS 16949. When identified by customer
               contract or regulatory requirements, internal audits are conducted in
               accordance with those requirements. In addition to the effectiveness of the
               GMS, audits are conducted at defined frequencies to verify compliance to
               TS 16949 and customer specific quality requirements, effectiveness of the
               manufacturing processes, and conformity of products, including product
               dimensions, functionally, packaging and labelling, at appropriate phases of
               production and delivery.

               Ref. QSGP 08.02.02.a S&C Global Internal Auditing Process. This procedure

                  the responsibilities and requirements for conducting assessments;
                  ensuring the personnel conducting the quality & environmental system
                   assessments are independent of the functions being assessed;
                  recording results; and
                  reporting to appropriate management.

               When planning the audit program, consideration is given to the status and
               importance of the activities and areas to be assessed, as well as the results of

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               previous assessments, internal and external nonconformities, and
               complaints. Internal audits cover all quality management processes and
               activities on all shifts. The assessment scope, frequency and methods are
               defined. Management takes timely corrective action on deficiencies found
               during the assessment. Follow-up actions include the verification of the
               implementation of corrective action, and the reporting of verification results.

               Checklists, process flowcharts and other similar tools are used to support the
               audit process in assessing the organisations performance and in assuring the
               completion of an effective internal audit.

               Nonconformities that affect the GMS globally are reported up to the Global
               Management Representative or their designee.

                QSGP 08.02.02.a S&C Global Internal Auditing

       8.2.3   Monitoring & Measurement of Processes (4.5.1 ISO 14001)

               The organisation defines, plans and implements appropriate monitoring and
               measurement activities to achieve planned performance. The performance is
               affected by the deployment, implementation, effectiveness, maintenance
               activities, and improvement of its processes. Local environmental legislation
               requirements will be monitored as required. Corrective action is taken when
               planned results are not achieved. In addition to taking corrective action on a
               process non-conformance, determination is made as to the possible effects on
               product conformity. Product nonconformity is addressed in accordance with
               QSGP 08.03, Nonconforming Material Procedure.

                QSGP 08.03 Nonconforming Material Procedure

               Process studies are conducted and documented on new manufacturing
               processes. When characteristics are not statistically capable or are
               unstable, a reaction plan from the control plans is initiated. Records are
               maintained of the effective dates of process changes.

               Where environmental significant aspects are identified, processes are in place to
               monitor and measure these as a basis for continuous improvement. Each site
               will establish and maintain a procedure for periodically evaluating compliance
               with relevant environmental legislation and regulations.

       8.2.4   Monitoring & Measurement of Product

               The organisation establishes practices for monitoring, measuring and verifying
               that specified product requirements are met throughout the product realization
               process. Key Characteristics are monitored and controlled. Product control
               plans specify the need for completion of layout inspections and functional

Honeywell                                                    Page 30 of 35
                 verifications to customer requirements and              product performance

                 Inspection procedures are developed which control sampling levels applied, in
                 order to minimize risk and maximize benefits to our customers. Unless
                 otherwise required by customer specifications, C=0 sampling is used for
                 inspecting incoming material as well for final inspection on product. When
                 required by customers, these plans are presented for their approval.

                 No product is released until specified operations in the appropriate quality plan
                 or other instructions are satisfactorily completed and verified.

                 Inspection and testing requirements are contained in a variety of process and/or
                 product documentation. Contained with the documentation is information
                  acceptance/rejection criteria;
                  identification of the point in the process which the inspection and testing
                     operations are completed;
                  records of the inspection and test results; and
                  information regarding the equipment/instruments used to perform the
                     inspection and testing operation.

                 When required by the plan, inspection and test data is recorded and the record
                 is maintained to demonstrate product compliance to requirements.

                 The First Article Inspection process typically consists of verifying dimensions,
                 characteristics, and weight of a sample or representative item for a product run
                 for the first time or following significant changes which may affect the results
                 from the prior First Article conducted. Additional First Article requirements
                 may be included through agreement with customers.

   8.3 Control of Nonconformity (4.5.3 ISO 14001)

       The organisation ensures that materials which do not conform to requirements are
       identified and controlled to prevent unintended use or delivery. Suspect material or
       that whose status is unknown is treated as nonconforming material.

       The responsibilities for control of nonconforming materials are documented in QSGP
       08.03, Global Nonconforming Material Procedure. Site procedures define the process
       for approving personnel who review and approve the disposition of nonconforming

            QSGP 08.03 Nonconforming Material Procedure

       One or more of the following actions are taken when addressing nonconforming
        eliminate the nonconformity;
        authorisation to either use, release or accept under specified conditions, which may
          require approval by the customer as well; and

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           prohibit the use of the material for its original intent.

        Records of the nonconformity and the actions taken are generated and maintained.
        Approved documentation is available for the repair, rework, reclassification, or
        sort of material. Also included are instructions for re-inspection.

        “Use-as-is” or “repair” dispositions are not utilized without prior approval of the
        customer, except when the design is not under the control of the customer and the
        material continues to meet the customer specified requirements.

        Until scrap material is made physically unusable, it is controlled to prevent its
        unintended use. Control may be the obvious and permanent marking of the material as
        scrap or maintaining the scrap material under secure conditions.

        Upon detection of delivery of nonconforming material, interested parties are
        promptly notified.

        A customer waiver is required prior to the deviation from any approved process
        or product. Records related to terms of the waiver are maintained, and any
        material shipped under this waiver is appropriately identified.

   8.4 Analysis of data for improvement (4.5.1 ISO 14001)

        Relevant data is gathered and analysed to determine the suitability and effectiveness of
        the GMS and to evaluate where continuous improvements are needed. Data reviewed
        includes but is not limited to:
         customer satisfaction;
         conformance to product, service, or solution requirements;
         characteristics and trends of processes, products and environment including
            opportunities for preventive action;
         suppliers; and
         quality and environmental objectives/targets.

        Actions are taken when results show that progress is not being made toward
        achievement of objectives.

   8.5 Improvement (4.2 ISO 14001)

        8.5.1    Continuous Quality & Environmental Improvement (4.3.4 ISO 14001)

                The organisation utilizes process improvement methodologies including those
                defined by Six Sigma Plus to continuously improve the effectiveness of the

                Continuous improvement is supported through the following elements:
                 quality & environmental policies;
                 quality & environmental objectives;
                 audit results;

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                   analysis of data;
                   corrective and preventive action;
                   management review; and
                   Define Measure Analyse Improve Control (DMAIC) cycle used by Six Sigma

               The improvement of manufacturing processes focuses on the reduction of
               variation and it subsequent control.

       8.5.2       Corrective Action (4.5.3 ISO 14001)

                   The organisation establishes and maintains problem solving procedures for
                   eliminating the cause of nonconformities identified against their products,
                   processes and environment to prevent reoccurrence. Reference QSGP 08.05.02,
                   Global Corrective Action Procedures unless there is agreement with the
                   customer to utilize another defined process. Procedures for the corrective
                   action process will cover:
                    reviewing nonconformities (including customer complaints);
                    determining the causes of nonconformity (if root cause is identified as the
                       responsibility of a supplier, requirements for corrective action are flowed
                       down to the supplier);
                    evaluating the need for actions to ensure that nonconformities do not recur;
                    determining and implementing the action needed includes error-proofing;
                    recording results of action taken including those on similar products and
                       processes; and
                    reviewing corrective actions taken (if actions are not timely or effective,
                       additional actions are specified).

                    QSGP 08.05.02 Corrective Action Procedure

                   Customer’s rejected parts are analysed in a timely manner and corrective
                   action taken to prevent reoccurrence.

       8.5.3       Preventive Action

                   The organisation establishes and maintains procedures (Reference QSGP
                   08.05.03, Global Preventive Action Procedures) for eliminating the cause of
                   potential nonconformities identified against their products, processes and
                   environment in order to prevent occurrence. Procedures for the Preventive
                   Action process will cover:
                    determining potential nonconformities and their causes;
                    evaluating the need for action to prevent occurrence of non conformities;
                    determining and implementing action needed;
                    recording results of action taken; and
                    reviewing preventive action taken.

                    QSGP 8.5.3 Preventative Action Procedure

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Appendix A - Definitions

For the purposes of this document the word assessment is used to describe the audits (Internal
Audits - 8.2.2.a) conducted by Internal Assessors.

Systematic, independent process for obtaining evidence and evaluating it objectively to
determine the extent to which certain criteria are fulfilled.

Continual improvement:
Includes improvement of the GMS framework and business and product, service, or solution
performance. NOTE: The process of continual improvement need not take place in all areas of
activities, products and services simultaneously; business units and sites may prioritise continual
improvement efforts based on their specific quality and business objectives.

Corrective Action:
Action taken to eliminate the cause of an existing detected nonconformity or other undesirable
situation; action taken to prevent recurrence. These actions may include but are not limited to:
(1) root cause analysis; (2) changes to processes; 3) changes to procedures; (4) changes to
requirements; and (5) changes to monitoring and measurement programs.

The term customer is used in this document to describe both external customers and regulatory

Information and its support medium; may include but is not limited to electronic, photographic,
drawn, written or printed material

Functional organisations:
Organisation performing specific tasks or functions, for example: legal or procurement.

Global Management System:
The Honeywell Quality & Environmental Management System put in place to provide direction
and support to the business processes which includes organisational structure, planning activities,
responsibilities, practices, procedures, processes and resources for developing, implementing,
achieving, reviewing and maintaining the Quality & Environmental Policy.

Key Characteristics: The features of a material, process, or part whose variation has a
significant influence on product fit, performance, service life, or manufacturability.

Specified way to carry out an activity or a process; a series of activities that define a particular
task, which may include, but is not limited to, instructions, checklists, and flowcharts.

Purchasing function.

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Result of a process, services and items developed, manufactured, assembled, provided or sold by
the organisation. Products: components, assemblies, parts, software, support, education,
management; includes products, services, intellectual property and solutions.

Quality & Environmental Policies:
Statement by the organisation, which provides a framework for setting quality & environmental
objectives and targets at the SBE level.

Document stating results achieved or providing evidence of activities performed; evidence that
an event or activity occurred including, but not limited to, written evidence in the form of hard
copy or soft copy memoranda, checklists, meeting minutes or notes, presentations, budgets, and
capital and/or expense plans.

Strategic business enterprise

see product

"must" or "is required."

"suggested" or "recommended"

Any Honeywell site, including but not limited to, manufacturing, development, research,
distribution, marketing sites, and field and service centres.

Top Management:
Highest level of management with direct responsibility for an enterprise, site, function, or
product. Where the term top management is applicable it should be defined.

                                  End of Document

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