Aurora Public Library Page Training Manual 2008 by olliegoblue27


									 Aurora Public Library

Page Training Manual


Permission granted to SOLS to post

One:        General Information

    I.         Policies
    II.        Performance
    III.       Your Job: Core Duties
    IV.        General Shelving Rules
    V.         Shelf-reading
    VI.        Location System

Two:        How to Shelve

    I.         How to Shelve: Non-fiction
    II.        How to Shelve: Fiction
    III.       How to Shelve: Biographies
    IV.        How to Shelve: Adult Literacy Collection

Three: Special Location Markings

    I.         Special Markings
    II.        Reference
    III.       Juvenile / Young Adult Departments
    IV.        Other

Four:       Audio-Visual Materials / Periodicals

    I.         Material Types
    II.        Periodical Collection

Five:       General

    I.         Shelving Tips
    II.        Clean-up and Timesheets
    III.       Breaks and Database Confidentiality
    IV.        Time Sheet
    V.         Position Description
    VI.        Minimum Performance Standards
    VII.       Ergonomic Procedures
    VIII.      Dress Guidelines

One: General Information
Welcome to the Aurora Public Library. We are happy to have you join
our staff and we believe that you will greatly benefit from the training
and experience you will receive from working with us.

      I.      Policies

      Schedules: Scheduling is left to the discretion of the Manager of
      Customer and Circulation Services. Saturday and Sunday work is
      mandatory. Pages are expected to work their own shifts and
      changes will only be accommodated for out-of-ordinary
      occasions. If you do need to change your shift, submit a Shift
      Change Request Form to your Manager.

      Absence and Lateness: Arrive on time in order to start work at
      the beginning of your shift. Upon arrival, sign-in at the Circulation
      Desk. If you are late, the Manager may arrange for you to make
      up the time; otherwise, you will not be paid for it. If you are unable
      to work your shift due to illness or emergency, notify your
      Manager immediately. Do not leave a voice mail message. If your
      Manager is unavailable, speak with someone at the Circulation
      Desk (905.727.9493 x211)

      Breaks: One 15-minute break is allowed per four-hour work
      period. Only one Page from each floor may leave at the same

      Dress: Be neat and discreet in appearance. See Dress

      Resignation: At least two weeks’ notice is required.

      Telephone Calls: Telephone calls are allowed if they are
      absolutely necessary and kept brief.

      Time Sheet: Mark hours worked on your time sheet each day.
      Failure to do so will result in your not being paid. This is your

      Vacations: Submit vacation requests early to your Manager so
      that coverage can be arranged. Vacations longer than three
      consecutive weeks require you to officially resign. We will attempt
      to cover your hours with current Page staff, keeping your position
      open; however, this may result in a necessity to hire a

II.        Performance
Visits from friends are not permitted. This is your responsibility.

Personnel records are kept on absenteeism, sense of responsibility,
interest, accuracy, and efficient performance. These records,
reviewed periodically, will determine your eligibility for annual
increases on your anniversary date, as well as affect your continued
employment at the APL and future references.

Ask questions about anything you do not understand.

Refer Customers to the Information Desk(s). This includes friends and

Shelving and shelf-reading are two of the most important jobs in the
Library. A book out of place is a book lost to staff and the public. It is
important to be accurate.

This is your library. Take pride in it and in yourself for a job well done.

III.    Your Job

Shelve all materials for the floor to which you are assigned.
Clean up as you go along.
Shelf-read and straighten according to shelving schedule instructions.
Shelf-read other sections as required in absence of another Page.
Do miscellaneous jobs as assigned.
If you are working someone else’s shift, make certain his/her
additional responsibilities are met.

IV.     General Shelving Rules

All library material returned from an outside source is checked-in by
Circulation Staff. Pages sort and arrange materials on book carts.

When shelving, check the end of one section and the beginning of the
next to be sure that you are not duplicating a set of numbers or

Shelve books in straight rows, spines even with the edge of the shelf.

Shift books to fill large empty spaces or to avoid overcrowding. If
room cannot be made by shifting within that section or adjacent
sections, report it to your Manager.

A shelf is considered full when it is ¾ filled with books. Never put
books on top of books already shelved or leave books at the end of
shelves or sections.
If a book is out of place, re-shelve it.

V.       Shelf Reading

Materials that cannot be found are of little value. To ensure that
materials are in their proper place, Pages are assigned regular shelf-
reading. Please check the schedule on each floor. Each time a
section is read, record the date and initial.

VI.      Location System            Elevators on all floors

Floor 1                                     Floor 2
Circulation                                 Administration
Technical Services                          Staff Room
Adult Department                            Children’s Department
Book Drop Room                              Young Adult Department
Private Study Rooms                         Local History Room
                                            Marjorie Andrews Room
                                            Optimist Room

Two: How to Shelve

I. Non-Fiction materials are arranged numerically according to the
Dewey Decimal system. Each item is assigned a number according to
its subject matter. As a result, all items on the same subject will be
placed together on the shelves. There are ten subject classes.

000 – General Works, Computer Science
100 – Philosophy
200 – Religion
300 – Social Science
400 – Language
500 – Science
600 – Technology
700 – The Arts
800 – Literature
900 – History / Travel

Numbers after the decimal point are not treated as whole numbers (.0
comes before .1, etc.). The following numbers would be shelved in
the following order:
To understand the arrangement, imagine the number carried out to
four or more digits:

Materials with exactly the same Dewey Decimal number are arranged
alphabetically according to the last name of the author as signified by
the letters under the classification (Dewey) number or by a letter and
number code (Cutter), usually standing for the author’s last name. If
there is more than one item with the same decimal number by the
same author, then sub-arrange them alphabetically by the title of
each book.

II. Fiction books (novels and stories) are placed on the shelves
alphabetically by the author’s last name.

All abbreviations must be treated as though they are spelled out:
Examples:        St. is Saint
                 Dr. is Doctor
                 Mr. is Mister

Names beginning with Mc are shelved as if spelled Mac:
Examples:     McInerney (MacInerney)

Names beginning with Van are shelved according to the full surname,
ignoring spaces:
Example:        Vanderling
                Van de Water (shelve as one word)

If there is more than one book by an author or authors with the same
last name, the book is then arranged alphabetically by its title.

If the first word of the title is “A”, “An”, or “The” shelve alphabetically
by the second word in the title as these words are considered “non-
words” when at the beginning of a title.

III. Biographies are integrated into the Non-Fiction. The Dewey
numbers are assigned according to content.
Example:         The Astors by Virginia Cowles is:
                             929              (Designated Dewey number)
                             Astor – C (First five letters of the
subject’s last name plus the first initial of the author’s last name.)
Shelve primarily according to the Dewey number, then by subject,
then author.

IV. Adult Literacy Collection (LC) includes Fiction, Non-Fiction, and
Kits (book and tape/CD combination). These are shelved separately
from the regular collection on the Adult floor.

Three: Special Location Markings

I.      Special Markings

1. New stickers on Adult material indicate new Fiction or Non-Fiction
and are shelved separately in a browsing area on the Adult floor.

2. Genre Labels:
   Mysteries            War and Adventure                 Literacy
   Science Fiction      Romance                           Biography
   Westerns             Historical                        Fantasy
   Sports               Humour                            Travel
   Short Stories        Canadian                          Horror

All catalogued fiction books are inter-shelved according to the
author’s last name, then the first name, then by title.
Some mass paperbacks have similar markings. All mass paperbacks
are shelved by the first letter of the author’s last name only. Romance
mass paperbacks have a Romance sticker and are shelved in the
Romance paperback section in no particular order.

3. Alternate Location Codes include Dictionary Stand [DS],
Information Desk [ID] and Stacks/Storage [ST].
Example:        REF

II. Reference – Adult and Juvenile

REF or J REF plus “For Reference Only” or “R” sticker

Reference books have the same Dewey number as other books from
that classification and are filed according to the Dewey number, with
the exception of books with alternate location codes (A/V materials,
Dictionary Stand, and Information Desks).

Reference books                  FOR REFERENCE

III. Juvenile Department

Follow the same shelving procedures as in the Adult Department.
Special Markings:      J FIC
                       JE (Easy)
                       JP (Picture Book)
                       JPB (Juvenile Paperback)
                       JP BB (Board Books)
                       J LP FIC (Juvenile Large Print)
                       J French
                       J LM (Literacy Materials)

JP and JE paperbacks are shelved according to the first letter of the
author’s last name. J Fic, JE, JFrench, and JPB are shelved
alphabetically according to the author’s last name. Non-fiction is
shelved according to the Dewey number as on the Adult floor.
Literacy material is interfiled into the regular collection on the
Children’s floor.

                           Juvenile Shelving
Catalogued                                       Mass

JP                                               JP
SEUSS                                            PB

JE                                               MASS
SEUSS                                            EASY BOOKS
BLUME                                            or JP
J                                                   Seuss
BLUME                                            or JE
YA                                                  Seuss
                                                 or J
J                                                   PB
LP                                                  Blume
                                                 No Mass in YA

Note: Not all paperbacks are mass. Please check the cover/spine
label carefully.

IV. Other

These markings may appear above or before the call number:

YA (Young Adult) - shelved in the Young Adult Department on the
second floor.

LP (Large Print) - Interfiled in the regular Juvenile collection
                 - Shelved in a separate section on the Adult floor

Stacks periodicals are not shelved on the periodical shelves, but in
separate areas on the Adult and Children’s floors.

Note: Juvenile STACKS fiction and non-fiction are interfiled with the
regular collections.

Note: All non-fiction is catalogued:
     e.g. J 641.68 Sch / YA 641.68 Sch / 661.68 Sch

Items with the word Seasonal are shelved according to Thanksgiving,
Christmas, etc. on the special shelves on the Children’s floor.

Four: Audio-Visual / Periodicals

I. Material Types

Compact Discs are catalogued and filed by call number.
Talking Books (TB) are available in cassette and CD format and are
Microfilm & Microfiche are available via the Adult Information Desk.
Videocassettes are shelved according to their spine labels.
DVDs are shelved according to their spine labels.

II. Periodicals

Periodicals are shelved in alphabetical order. The current issue sits
face-out on the shelf.
In the Adult Department, the current issue does not circulate and will
have a Reference label. Children’s and Young Adult current issues

Back issues that are kept for longer periods of time are labeled
STACKS and are shelved separately.

Five: General

I. Shelving Tips (Information on Spine Labels)



J               J              YA                J
FIC   or        LP    or       Fic         or    PB
Korma           FIC            Korma             Korman

EASY READERS -           JE



J                        J                        YA
632.64          or       632.64       or          632.64
Korma                    Korma                    Korma


These books may not have spine labels and are shelved according to
the first letter of the author’s last name.


Juvenile and Young Adult Literacy materials are interfiled into the
regular collection (e.g. J LM FIC Jones).


Shelved as other Fiction and Non-Fiction materials, only FRENCH is
above any other information on the spine label.


FIC             Shelve according to full surname of author; then
Krame           by first name of author; then by title.


LP              Shelve in large print area as with Fiction.


LP              Shelve in the large print section as with Non- Fiction.


PB              Shelve on the mass paperback racks according to
Brown           the first letter of the author’s last name.


Shelved as other Fiction and Non-Fiction materials, only FRENCH is
above any other information on the spine label.


Shelved according to the information on their spine(s) or on the kit
bags into the special adult literacy section.

II. Clean-up and Time Sheets

Major floor clean-up is to be done at 7:30 p.m. and at 3:30 p.m. on
Saturdays and Sundays. Please do a quick once-over half-an-hour
before closing.

1.      Collect all loose materials from study carrels, tables, ends of
        shelves, etc.
2.      Re-shelve Reference materials. All other items are to be
        sorted onto the appropriate trucks at Circulation.
3.      Shelve periodicals and newspapers left on the tables.
4.      Push in chairs.
5.      Face all shelves by pulling books forward until the spines are
        even with the shelves.
6.      Make certain that any program clean-up is done as required.
7.      Make certain that wheelchair access terminals are clear.

Time Sheets

Filling out the time sheets is your responsibility. They must be
accurate, legible, complete, and signed by your Manager or
Circulation Staff at the start of your shift.

If you have worked for someone else or have been off, make
the necessary changes and give a full explanation. See attached

If you do not fill out a time sheet, you will not be paid for that time as
that is our only record of your attendance. If you have any questions,
speak with your Supervisor.

III. Breaks and Database Confidentiality

1.      In excess of a 3½ hour shift, a 15 minute paid break
2.      In excess of a 5 hour shift, a 30 minute unpaid lunch break
        which must be taken.
3.      When working a 7 hour shift, two 15 minute breaks (one
        morning & one afternoon) as well as a 1 hour unpaid lunch
        break which must be taken.

Note: You may not leave the building during your 15 minute paid
breaks. You may leave the building during unpaid lunch breaks.

All information contained in the database patron files is confidential.
Please respect the privacy of our Customers.

IV. Time Sheet
V. Position Description
                         Aurora Public Library
                         Position Description

Position Title:    Library Page

Reports to:        Manager of Customer and Circulation Services

Duties and Responsibilities:

        Sorts incoming library materials
        Shelves library materials
        Shelf-reading / collection maintenance
        Refers customers to appropriate service points
        Tidies the Library at closing and as required
        Performs other duties as required

Minimum Qualifications:

        Fourteen years of age or older
        Ability to sequence alphanumeric

Salary Classification:    Page Wage Grid

This is a non-union position.

Rev. August 2007

VI. Minimum Performance Standards
To:                Library Pages

From:              Manager of Customer and Circulation Services

Date:              August 30, 2007

Subject:           Minimum Performance Standards for the Library
                   Page Position

The following are the minimum performance standards for the Library
Page position:


          1.25 hours per full truck of Juvenile books
          25 minutes per full truck of Adult books
          Total accuracy


          2 hours per full truck of Juvenile books
          1.25 hours per full truck of Adult books
          Total accuracy

Shelf - Reading

          Total accuracy

Rev. August 2007
VII. Ergonomic Procedures for Pages

            Kneel – Do not bend.
            Use top two shelves for books and bottom shelf for a/v
             materials, magazines, paper, etc.
            Do not lift over shoulder level.
            Do not twist. Turn your entire body including your feet.
            Keep the truck close by to eliminate stretching.


            Use two hands and keep the truck with you.
            Use kick stools to reach the top shelves. Do not lift over
             shoulder height.
            Use two hands to shelve heavy books.
            Pinch grip the books.
                  full grip (not just fingers)
                  use fingers for support (under)

Moving Trucks

            Keep wrists flat.
            Keep your back straight.

Shelf - Reading

            Use kick stools. Do not raise arms over shoulder height.

Set Up

            Two people when necessary.
            Slide rather than lift if table or other objects are heavy.
            Bring any concerns to your Manager.

Book-Drop Bins

            Two people to avoid injury when tipping.

VIII. Dress Guidelines
It is important in our Library environment that all employees dress
appropriately. Neatness and good grooming are mandatory.

Staff must wear clothing that is suitable and comfortable for the type
of work that they do.


             Pages must wear tops that do not reveal their midriffs
              when they stretch to shelve an item or skirts/ dresses that
              are too short then they bend over.
             Pages must wear shoes with closed toes to protect
              against injury.

Examples of unacceptable attire:
    Torn clothing
    Halter tops
    Tube tops
    Tank tops
    Strapless sun dresses
    Tops and dresses with deep cleavage
    Short, tight tops that expose too much skin
    Shorts shorter than knee-length
    Baggy T-shirts
    Sandals or flip flops or other footwear where the tip of your
      foot is not protected.

Please check with your Manager if you have any questions or if you
are not sure what constitutes acceptable attire. Pages who do not
comply with the dress guidelines may be sent home to change.

                 Remember – we are in the Public’s eye.

Rev. August 30, 2007

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