CONFLICT RESOLUTION STRATEGIES AND ORGANIZATIONAL CITIZENSHIP by olliegoblue23

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									      CONFLICT RESOLUTION STRATEGIES AND ORGANIZATIONAL
         CITIZENSHIP BEHAVIOUR: THE MODERATING ROLE
                  OF EMOTIONAL INTELLIGENCE


                              AKINYEMI Oluwayinka John.
                              johnny4me4ever@yahoo.com


        This study was investigated the relationship between conflict resolution strategies
and organizational citizenship behaviour (OCB) and the moderating role of emotional
intelligence. Participants were 320 public servants (male = 180, female = 140) randomly
selected from five states in South-western Nigeria. Measures of emotional intelligence,
OCB, and conflict resolution strategies were administered to the respondents. Multiple
regressions were used to analyse the data collected. The results indicate that forcing and
withdrawing strategies negatively and significantly predicted OCB. Confronting,
compromising and smoothing strategies significantly predicted OCB. Emotional
intelligence moderated the relationship between OCB and forcing and withdrawing
strategies. It was recommended that counselling and organizational psychologists should
design emotional intelligence education and training in conflict resolution for both
subordinates and superiors in work organisations.

Keywords: Conflict Resolution, Organisational Citizenship Behaviour, Emotional
Intelligence, Work Attitudes, Work-Related Behaviour.

								
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