CONFLICT RESOLUTION STRATEGIES AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: THE MODERATING ROLE OF EMOTIONAL INTELLIGENCE AKINYEMI Oluwayinka John. firstname.lastname@example.org This study was investigated the relationship between conflict resolution strategies and organizational citizenship behaviour (OCB) and the moderating role of emotional intelligence. Participants were 320 public servants (male = 180, female = 140) randomly selected from five states in South-western Nigeria. Measures of emotional intelligence, OCB, and conflict resolution strategies were administered to the respondents. Multiple regressions were used to analyse the data collected. The results indicate that forcing and withdrawing strategies negatively and significantly predicted OCB. Confronting, compromising and smoothing strategies significantly predicted OCB. Emotional intelligence moderated the relationship between OCB and forcing and withdrawing strategies. It was recommended that counselling and organizational psychologists should design emotional intelligence education and training in conflict resolution for both subordinates and superiors in work organisations. Keywords: Conflict Resolution, Organisational Citizenship Behaviour, Emotional Intelligence, Work Attitudes, Work-Related Behaviour.
Pages to are hidden for
"CONFLICT RESOLUTION STRATEGIES AND ORGANIZATIONAL CITIZENSHIP"Please download to view full document