April 15, 2005
How Six Sigma has Improved IT Performance at Cox
Vice-President of Operations
Friday, April 15, 2005
11:30 AM - Lunch
Over the past three years, Cox turned to the Six Sigma methodology to improve its Information
Technology operational metrics. Cox focuses attention on process stability and capability rather than
traditional, single threshold service level targets. The technique is used internal to Cox and has been
extended to several of Cox’s key partners. The speaker will provide insight into Cox’s approach and
examples of how Six Sigma has improved the information technology performance in a fortune 500
company in the broadband service industry.
Tom Guthrie joined Cox Communications in January 2002 as the Vice President of Information
Technology Operations. He has been involved in systems engineering and information technology
management for more than 20 years.
Crisis management officer specializing in computer systems engineering while serving in the
United States Army at the Pentagon in Washington, D.C.
Director of Systems Support at Sprint Long Distance and Global One (Sprint’s International Joint
Vice President of Operations at AT&T’s Broadband Division
Vice President of Operations at Relera (an Internet startup)
Tom has a broad base of education and experience in engineering and information technology with
degrees from the United States Military at West Point and the University of Virginia. He has lived all over
the United States and in Europe but has called Atlanta his home since 1989.
Mr. Guthrie is currently managing a team of 200 I.T. professionals at Cox Communications and is
responsible for training, deployment, operations and support of computer systems, services, networks
Cox Communications is a multi-service broadband communications company with approximately 6.6
million total customers, including 6.3 million basic cable subscribers. The nation's third-largest cable
television provider, Cox Communications offers analog cable television under the Cox Cable brand as
well as digital video service under the Cox Digital Cable brand. Cox provides an array of other
communications and entertainment services including local and long-distance telephone under the Cox
Digital Telephone brand, high-speed Internet service under the Cox High Speed Internet brand, video on
demand programming under the Entertainment on Demand brand, digital video recorders, high-definition
television and home networking.
The company is owned by Atlanta-based media company Cox Enterprises, Inc.
The company wholly owns and operates cable systems throughout the United States.
The Ashford Club
Glenridge Highlands Two
5565 Glenridge Connector, Suite 100
Atlanta, Ga 30342
11:30AM to Noon - Networking
Noon to 12:30PM - Lunch
12:30PM to 1:30PM - Speaker