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International IT / IS Management Expert Series Seminar
IT / IS Management
Six Sigma Course A7505
Appreciation Workshop J U LY 2 0 0 7
S M T W Th F S
This workshop gives you a comprehensive understanding of how Six Sigma works and the
benefits it offers. In two days, participants receive an overview of the key principles, strategies and 1 2 3 4 5 6 7
tools of the Six Sigma management system and how this methodology can get and keep your
organization on the road to success. This course is ideal for anyone who is eager to learn more 8 9 10 11 12 13 14
about this highly successful approach to business leadership and performance improvement.
15 16 17 18 19 20 21
What you will learn
The two-days workshop will also feature a process Simulation activity that gives participants a 22 23 24 25 26 27 28
first-hand look at how DMAIC (Define-Measure-Analyze-Improve-Control) and other process
improvement methods compare to peoples’ normal habits. 29 30 31
Seminar benefit
What the participants will gain from this workshop include:
• Foundational understanding of the Six Sigma management system and its core concepts and
tools, including “Voice of the Customer,” process performance metrics and process variation
• An understanding of why Six Sigma is appealing to business worldwide and the advantages it
offers over past improvement approaches
• Six Sigma case examples, success stories, and pitfalls
• Familiarity with the Six Sigma process improvement model: Define-Measure-Analyze-Improve-
Control (DMAIC) and the most important measurement and analysis tools.
Who should attend
All levels of staff who want to grasp a good understanding of the Six Sigma methodology for
process improvement can benefit from attending this course.
Content
Introduction
• Welcome & Introductions
• Workshop Objectives & Agenda
Six Sigma: What and Why?
• A MEASURE of process capability
• A GOAL for meeting customer requirements efficiently
- Customer Focus
- Process management
- Facts & Data - variation & processes
• Key tools and methods
• Six Sigma Strategies
- Process improvement
This seminar is sponsored by
- Process design/Redesign Sun microsystems of California Ltd
- Process management
• The DMAIC improvement model - overview
ABRS Postgraduate Programs in Conjunction with
• Lean Initiative model - overview
ACTIVITY: Simulation - “Six Sigma Station”: Round 1
• Six Sigma Case Histories
• Benefits for the Bottom - Line; Summary
How to Make Six Sigma Work?
• Six Sigma Roadmap
• Steps to Six Sigma : Overiew
- Identify core processes & Key customers
- Define customer requirements
- Measure current performance - Prioritize, analyze & implement
improvements
- Expand and integrate the system University of Greenwich University of Portsmouth
MSc in Information MSc in I.T. Strategic
• Roles and Responsibilities Systems Management Business
www.abrs.com.hk
Content R E GI STR AT IO N FO R M
• Define: Setting up the Six Sigma Project
Two Days Seminars July 9(Mon), 10(Tue)
- Define roadmap & overview
- Charter: Business Case, Problem & Goal Statements
Six Sigma Appreciation Workshop
- Voice of the Customer & Requirements
- Clarifying the Process: Project, Core/Enabling
ine
Def
ACTIVITY: Simulation - SIPOC Map
- Detailed process mapping M
ACTIVITY: Simulation - Detailed process map
ea
Control
• Measure: Validating the Problem; Tracking the Process
sure Anal
- Measure roadmap & overview
- Key issues in measures & date collection
- Defect & Sigma measures
ACTIVITY: Simulation - Sigma Station Sigma
e
• Analyze: Understanding the Cause ys
v e
- Analyze roadmap & overview Impro
- Data display & analysis tools
- Process analysis, value analysis
- Cause & effect analysis
• Improve: Develop and implement Solutions
- Improve roadmap & overview
Name (Mr / Mrs / Miss)
- Assumption busting - Design of Experiments (DOE)
Position
Approving Manager Position
Contact Tel# email
Organization
Main line of Business
Address
City Country Postcode
Office Phone Office Fax
NB : Please photocopy for multiple registrations
FOR OFFICE USE Fee Received Date
R EG IST R AT IO N
I N FO R MATION
The Presenter
Thomas Chew
Thomas Chew is a Senior Consultant with PHONE MAIL FAX
Onesiphorus Pte Ltd. He has been practicing Hong Kong Hong Kong
(852) 2598 4811
Info@abrs.net (852) 2598 4092
and implementing Lean Six Sigma in
organizations for more than 8 years. He was
trained in Japan by Shingijutsu Co. Ltd and
Registration Fee: US$ 700 (or HK$ 5,500) per person for two days Seminar Fee
understudied various Japanese consultants includes refreshments and seminar documentation.
over a period of two years. He was later trained Group Discount: for two or more delegates from the same organization discount
as a Lean Master in US by Honeywell. appiles.
Early Bird: Save 10% for registration and payment 4 weeks before seminar
Over the years, Thomas has trained, coached
commencement and save 5% – 2 weeks before the commencement
and mentored over a hundred project teams around Asia. Often in
leading and coaching these teams, he also has to be an effective change Method of Payment: Crossed cheque made payable to "ABRS International
agent for successful implementation. Thomas trains Green Belts, Black Information and Consultancy" or "Sun Microsystems of California Ltd."
Belts and Lean Experts. Registration is confirmed upon receipt of payment.
Cancellations and Transfers: If you are unable to attend, a substitute is welcome.
Some of the companies he has work with are ST Kinetics Group of
Documentation and 50% refund will be given for cancellations received in writing
companies, Honeywell, GE Lightings, OCBC, Ingram Micro, Eastman
Chemicals, The Commercial Affairs Department of Singapore, Carlson
two weeks before the seminar. Full refund will be made for written cancellations
Wagonlit, Bossard, Bank Negara Indonesia amongst many others.. received two weeks prior.
Thomas is a graduate of University of London with a Bachelor of Science Management & Technology Institute
in Management. ABRS and Sun Microsystem reserve the right to alter the programme without notice
