2009 Outdoor Education Centre In by fjzhxb

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									2009 Outdoor Education Centre Information Guide
1760 YMCA Road, Gibsons Sunshine Coast, BC V0N 1V6 Tel: (604) 886-2025 Fax: (604) 886-2363 E-mail: camp.elphinstone@vanymca.org Web Site: www.vanymca.org

Table of Contents
The YMCA of Greater Vancouver......................................................................... 3
Mission Statement.......................................................................................................................... 3 Partners with Youth – The YMCA as a Charity................................................................... 3

YMCA Camp Elphinstone Outdoor Education Centre (OEC).................... 4
Our Location..................................................................................................................................... 4 Rentals & Site Use......................................................................................................................... 5 Accommodations ............................................................................................................................ 5 YMCA Staff and Program Instruction ..................................................................................... 5

Food Services ............................................................................................................... 6
Menu & Meals.................................................................................................................................. 6 Meal Times........................................................................................................................................ 6

Outdoor Education Programs ................................................................................. 7
Rotations............................................................................................................................................ 7 Wide Games..................................................................................................................................... 9 Evening Program............................................................................................................................ 9 Free Time ........................................................................................................................................ 10 Example 3-Day Program Schedule ....................................................................................... 11

Additional Information & Services.......................................................................12
Community Meeting..................................................................................................................... 12 Slide Shows & School Visits .................................................................................................... 12 Transportation................................................................................................................................ 12 Lost and Found ............................................................................................................................. 13

Adult Chaperone Services & Guidelines..........................................................14
Food and Beverages................................................................................................................... 14 Health Care and First Aid.......................................................................................................... 14 Supervision of Students/Participants.................................................................................... 14 Telephones, Fax and Internet.................................................................................................. 15 Washrooms & Showers ............................................................................................................. 15

Rates ..............................................................................................................................16
Site Fees.......................................................................................................................................... 16 Accommodations .......................................................................................................................... 16 Meals & Menus.............................................................................................................................. 16 YMCA Staff & Program Instruction ........................................................................................ 17 Transportation................................................................................................................................ 17

Booking YMCA Camp Elphinstone.....................................................................18
Confirmation and Payment ....................................................................................................... 18 Cancellation Policy....................................................................................................................... 18

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The YMCA of Greater Vancouver In 2007, YMCA of Greater Vancouver programs and services helped over 61,000 children, youth, men, women, families and older adults, from all faith traditions, cultural backgrounds and economic circumstances find opportunities for better health and brighter futures. The YMCA concept of health focuses on prevention, rehabilitation, self-management, support and promotion of health of ‘the whole person’ in physical, emotional, mental and social terms. Partnerships with health organizations help deliver accessible, high-quality programs to diverse communities and people of all ages. Of the 61,848 people who came through the YMCA of Greater Vancouver’s doors in 2007, 52% were under the age of 18. All YMCA programs use the ‘asset development’ concept to help children and youth develop into healthy adults by building 40 key assets. To ensure we help build strong kids financial support for those in need, to improve access to opportunities for better health, is core to the YMCA. In 2007, 3,085 people received financial support that allowed them to benefit from YMCA child care, camps or memberships. Mission Statement The YMCA of Greater Vancouver is a charitable association dedicated to the development of people in spirit, mind and body as well as the improvement of local, national and international communities. Partners with Youth – The YMCA as a Charity As a charitable association, the YMCA is proud to provide financial assistance to families who otherwise couldn’t offer a YMCA experience to their children. Partners with Youth, the YMCA of Greater Vancouver’s annual giving campaign, helps make sure everyone is welcome and no child is left out. 100 per cent of YMCA Partners with Youth funds raised ($682,419 in 2007) go to making sure that no one is excluded because of financial need. Donors give through the YMCA, not to the YMCA. In 2008 the YMCA began assisting school children whose classes were participating in outdoor education experiences. Last year 399 students from 7 different schools were provided with assistance in order to come to YMCA Camp Elphinstone. In 2009 schools from districts 36 and 39 may apply for Partners with Youth funds in order to subsidise students whose families would not be able to pay the fees associated with the cost of outdoor education. As more funds are raised in future, more funds will be available so the number of students, schools and districts can increase.

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YMCA Camp Elphinstone Outdoor Education Centre (OEC) In 1907 the YMCA of Greater Vancouver began a tradition of camping on the Sunshine Coast of BC, providing unique outdoor experiences for kids through five generations. In 1969 the Y established the Outdoor Education Unit because at the YMCA we’ve always known that strong communities start with strong kids and experiential education is a growth experience like no other. The YMCA is dedicated to making sure all people have a chance at positive and healthy experiences with YMCA Camps. A visit to the Elphinstone Outdoor Education Centre is an opportunity to feel safe, find challenge, have fun, gain confidence, be yourself, learn respect for others and for nature, grow as a person and make new friends. Child, student and adult groups are all welcome at YMCA Camp Elphinstone as long as program objectives are consistent with the values and mission of the YMCA of Greater Vancouver. The OEC office can help answer any questions or concerns you may have about your visit. A pre-visit slide show presentation and site tour can easily be arranged. Working together with group organizers, the OEC staff guarantees the highest quality program designed to meet your group’s needs. Our Location . YMCA Elphinstone Outdoor Education Centre (OEC) is located on British Columbia's beautiful Sunshine Coast, two kilometres north of the Langdale ferry terminal on the shores of Howe Sound. Our 144 acres of oceanfront property provide visitors with unique opportunities to explore new ideas, new environments, and new people. Surrounded by natural rainforest, quiet creeks and rocky shoreline, group members can participate in numerous outdoor activities.

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Rentals & Site Use YMCA Camp Elphinstone OEC offers both day use and residential experiences to groups of 45 or more. All rentals include use of facilities and grounds. Residential rentals also include all meals, which must be prepared by YMCA staff. Our facility easily accommodates multiple groups at once. During the majority of the rental season more than one school or organisation is on site at the same time. Exclusive site use can be granted to groups of 250 persons or more. For small groups exclusive use is available for an additional fee. Accommodations With 2 types of lodging offered we can accommodate up to 300 people in residence yearround. Sixteen of our cabins house 12 people (ten in the main room, two in the leader’s room) and are equipped with heat and electricity. Eight of our cabins house 12 people (six bunks in one room) and are equipped with electricity. All cabins have a separate centrally located washroom and shower facility. Our lodges are dorm-style buildings with eight bedrooms each. Each room sleeps 2-4 people. Each lodge sleeps between 28-32 people and has bathroom and shower facilities located within. YMCA Staff and Program Instruction All groups visiting the OEC have a group coordinator during their stay. Your coordinator comes at no additional charge and is available to facilitate every aspect of your visit. Program specialists and support staff are also available for an additional fee. Groups desiring a full YMCA outdoor education experience hire OEC program specialists at a flat daily cost to run meals, programs and instruct any and all recreational activities. They will take care of your group’s needs from 7:45 a.m. until evening snack at 9:15 p.m. Elphinstone’s professional and enthusiastic program specialists will ensure that all participants have the opportunity to combine fun and learning while getting the most of their outdoor excursion. Our instruction ratio is 1:15 (instructor to participant) for most rotations, 1:8 for high ropes. In order to ensure proper services for groups not requiring program instruction a minimum of one YMCA support staff for every 45 participants is required. An additional staff member is added for every additional 45 participants (or portion thereof) at a flat daily rate.

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Food Services YMCA Camp Elphinstone’s food services team prepare appetizing and nutritious meals. Meals are served family or buffet style, depending on your group’s needs. All groups must fill out the Food Restrictions and Special Dietary Needs form. We have experience in preparing food for most diets (i.e. vegetarian, vegan, lactose intolerant, diabetes and celiac). Our kitchen requires 30 days notice to ensure all dietary needs can be accommodated. Menu & Meals The Elphinstone kitchen operates on a set two week menu plan that is available from the OEC office or online. Although we specialise in camp classics, our kitchen staff also has a full set of banquet menus. Single meals are available at an additional charge for nonresidential groups and day visitors. Our Standard Menu consists of healthy and filling camp favourites like: pancakes or scrambled eggs & hash browns for breakfast; macaroni & cheese or hamburgers for lunch; chicken & potatoes or stir fry for dinner. Also included is a cereal bar & fruit at breakfast, a salad bar during lunch & dinner and an evening snack. There is no additional charge for the standard menu. A Custom Menu gives you the option of selecting your meals from our two week menu plan. As with the standard menu a cereal bar & fruit at breakfast, a salad bar during lunch & dinner and an evening snack are included. Custom menus are available for an extra fee. Depending on the price and availability of the items you choose, additional costs may be incurred. 30 days notice is required for all custom menus. Our Special Event Menu provides you the opportunity to select a Custom Menu (as above) along with a banquet dinner. Banquet dinner menus are available from the OEC office and range in price. Bar service is also available at an additional charge for adult groups. Meal Times In order to serve multiple groups simultaneously the OEC operates on a split schedule (early and late) with two seatings of each meal daily. As a result program areas are more available and the dining hall is less congested. Meal times are schedules at the discretion of the OEC. Standard meal times are as follows:
EARLY Breakfast - 8:00 AM Lunch - 12:00 PM Dinner - 5:00 PM

LATE

Breakfast - 9:15 AM

Lunch - 1:15 PM

Dinner - 6:15 PM

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Outdoor Education Programs The YMCA has always been a community leader in providing opportunities and programs for youth and families. At the OEC we carry out our mission of helping people develop and strengthening communities by providing a variety of experiences for youth and adults. Whether hosting schools or community groups, our focus remains on supporting character development and building developmental assets. YMCA Camp Elphinstone OEC programs are divided into rotations, wide games, evening programs and free time activities. For a standard three day visit guests can participate in six rotations, two wide games, two evening programs and all free time activities. Program schedules are customised for each group to meet specific needs and requests. Please ensure your program requests are submitted on time (eight weeks before arrival) so we can guarantee your program choices. Rotations Program rotations are formal programs instructed by YMCA program specialists for groups of up to 15 participants. Groups visiting for three days may choose up to six rotations. Archery Our archery program focuses on skill development and personal accomplishment. Participants learn proper technique and handling of equipment through instruction, practice and games. Canoeing Students learn the basic parts and operations of a canoe with an emphasis on safety then use their new found skills in the ocean, practicing strokes and playing games. Discovery Hike A recreational hike to Big Tree, discovery hikes focus on sensory awareness and exploration of the outdoor environment. Forest Study An interpretive hike of 1 to 6 km, forest study includes educational activities designed to stimulate participant interest in natural sciences. Free Time Depending in the size of your group and your rotation schedule, free time may be added in place of or in addition to free time for the whole group. Please see below for free time activities.

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High Ropes Participants challenge themselves on an obstacle suspended 45 feet in the air and secured to poles in the forest floor. The elements are designed to pose a variety of climbing and personal challenges. High ropes participants are encouraged to meet personal goals and support others to do the same. This activity has a 1:8 ratio, requires two OEC instructors and a signed indemnity form or waiver. Kayaking In beginner ocean kayaks, students learn the skills necessary to safely enter, exit and manoeuvre their boat. Participants use their new skills playing games in Howe Sound. Low Ropes Built in the forest the low ropes course is a number of group problem solving activities focused on team challenge and group dynamics. As they work toward a common goal, students learn the importance of cooperation, communication, leadership, initiative and trust. Outdoor Living Skills - Fires After learning about the basic elements of fire participants are divided into small groups and given the opportunity for build and light small campfires. This program, a student favourite, is topped with a marshmallow roast. Outdoor Living Skills - Shelters Through simulation experiences participants will learn the basic skills of shelter building. A few beginner knots will be taught while using deadfall and tarps to create rain-proof wind breaks. Marine Beach Study Marine Beach is a study of marine wildlife on the Sunshine Coast. Students are given exploratory time to see and touch the creatures living in this community. Students play interactive games on the beaches of Elphinstone. Orienteering This hands-on experience teaches students how to interpret maps and has them actively learning the concepts of distance and direction on our beginner score orienteering course. A more advanced version of the program introduces participants to compasses and bearings. Team Building Students are engaged in cooperative, challenge activities that build confidence, teamwork, and trust. Working together students increase their decision-making and problem-solving skills and heighten their abilities in conflict resolution and communication.

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Wide Games Wide games are run with the whole group and promote fun, activity, teamwork and fair play. Most wide games combine elements of cooperation and competition. They are generally active games and are run outdoors. Capture the Flag This camp classic, played in the cabin line, pits two or more side against one another in an attempt to capture the other team’s flag. Gold Rush Divided into two or more groups on the playfield each team begins the game with an equal number of gold nuggets. Using speed, strategy and cooperation players try to steal the opposition’s gold and finish with the biggest pile. Icebreakers Break down barriers and get all of your participants eager for fun by starting your visit with icebreakers. These quick and exciting games help everyone become comfortable at the OEC while providing laughter and exercise. Leadership This interactive program is designed to educate and entertain using various games to illustrate the principals of leadership. Super Scavination A great way to orient your students to new surroundings, this scavenger hunt combines touring camp, meeting the Y staff and finding out many interesting Elphinstone facts. Survival This physically active simulation games helps students to understand environmental niches, animal adaptations, and predator-prey relationships. By role-playing the life of an herbivore, omnivore, or carnivore participants experience the interdependence of animals at the top and bottom of the food chain and how people and other limiting factors impact natural ecosystems. Evening Program Evening programs are fun and active but not to the same extent as wide games. Run after dinner and before snack, evening programs are designed to challenge participants to join in and have a few laughs. All evening programs can be run both indoors and outdoors, depending on the weather conditions and the time of year.

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Campfire No visit to Elphinstone would be complete without a campfire! The YMCA staff will get the fire lit and lead your group in song after song guaranteed to keep your participants singing for the rest of their stay (and probably home on the bus, too!). Initiative Challenges Whether it is an egg drop, a straw-and-paper tower building contest or “Can They Do It?” all initiative challenges provide the opportunity for teamwork and creativity. Skit in a Bag The group is split into ‘troupes’ and a mystery bag of costumes, props and words is given to each. Performers have a limited time to create a skit using all of the items in the bag. For groups who do not need as much direction a normal skit night is also possible. Running Pictionary Teams are challenged to complete a series of picture puzzles while racing against each other. As well as sprints to and from the judging station participants are confronted with obstacles and barriers designed to make what is normally a sedentary game active and exciting. Free Time Courts Two tennis courts that double as basketball courts, a beach volleyball court and four tetherball courts keep even the most active student busy. Equipment for all of our courts is available in our Ball Shed. Field With a huge flat area and a shed full of sports equipment the playfield is a great place for kids and adults to kick a ball, throw a disc and generally run around. Fishing Join us on the dock with some mussels – we will provide a stick, some line and a hook. The fish in Howe Sound are hungry and, with a bit of patience, willing to be caught. Morning Dip Want a great way to wake up? Jump in the ocean for a quick dip before drying off and warming up for breakfast. Swimming The “Crib” (the swimming area created by our docks) is a large pool-like rectangle right in the ocean. Participants can leap in and out, play games or just laze in the water.

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Example 3-Day Program Schedule Please note that this schedule (for a Monday-Wednesday visit, early meals) is an example only. Also note that Wednesday – Friday schedules begin Day 1 at noon and end Day 3 at 1:30 pm.
Day 1 7:45 8:00 9:15
Setters Breakfast

Day 2 Setters Breakfast Canoeing ODLS Fires Forest Low Ropes Rec Hall stairs Free Time Field & Courts Kayaking ODLS Fires Forest Low Ropes Rec Hall stairs Free Time Field & Courts Kayaking Archery Upper Setters Lunch Low Ropes Rec Hall stairs Free Time Field & Courts Kayaking Archery Upper Marine Beach Wallbridge Canoeing Free Time Field & Courts Kayaking Archery Upper Marine Beach Wallbridge Free Time
Swimming Fishing Field

Day 3 Setters Breakfast Canoeing ODLS Fires Forest Kayaking Archery Upper Marine Beach Wallbridge Pack & Clean Field Games

10:00 Arrival Walking Luggage Service Lodges 2&3 Community Meeting
Office Field

R1

10:30
R2

Tours & move in 11:45 12:00
Setters Lunch

4 5 1 2 3 4 5 1 2 3

2 3 4 5 1

R3

2:15
R4

1 2 3 4 5 5 1 2 3 4

3:30
R5

Setters Lunch Canoeing ODLS Fires Forest Low Ropes Rec Hall stairs Archery Upper Marine Beach Wallbridge Canoeing ODLS Fires Forest Low Ropes Rec Hall stairs Free Time Field & Courts Marine Beach Wallbridge Free Time
Swimming Fishing Field

4 5 1 2 3 3 4 5 1 2

11:20 Departure from camp Bag Lunches

Walking Luggage Service

12:20 Ferry

4:45 5:00 6:15 7:15 8:30 9:15

Setters Dinner Early Eve Mid Eve Late Eve Snack

Setters Dinner Capture the Flag
Cabin Line

Setters Dinner Running Pictionary Field Initiative Challenge
Dining Hall

1:10 Arrival in HSB

Skit in a Bag Dining Hall

Snack

Campfire All Camp Snack

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Additional Information & Services Community Meeting Upon arrival all groups meet with the OEC staff for a community meeting. This meeting familiarizes adults and kids with camp guidelines and procedures. Participants have the opportunity to talk to the OEC staff and clarify any questions in regards to their stay. From there participants gather their luggage and have time to settle into their accommodations. At this time your group coordinator will meet with adult chaperones to review all aspects of your visit. Slide Shows & School Visits A slide show can be booked at your school to help orient participants and/or parents to the OEC facility and program long before your arrival. An Outdoor Education Centre representative will come to your location, conduct a slide show and answer any questions that attendees may have. The presentation will last from 30 minutes to 1 hour including a 20 minute slide show. Please call the OEC office to arrange a date. Transportation Arranging transportation to and from the Sunshine Coast is the responsibility of your group. Please call ahead and make a free group walk-on reservation with BC Ferries so the terminals and the ship can be prepared for you. If you do not have your own luggage vehicle, dollies can be reserved through BC Ferries at no charge. Contact the Horseshoe Bay terminal and reserve luggage dollies at least a week before your arrival. After you load the dollies at Horseshoe Bay, BC Ferries staff will drive them onto the ferry and deliver them to Langdale. The OEC offers luggage service to and from Langdale terminal for an additional fee. YMCA Staff will collect your luggage from the BC Ferries dollies and transport it to camp. Upon your departure we will take your baggage to Langdale, load it into dollies and BC Ferries will deliver it to Horseshoe Bay. BC Ferries Group Walk-on Reservations: Horseshoe Bay Terminal:

(888) 223-3779 (604) 921-7414

When you arrive at the Langdale terminal your group will be met by our team and guided on the twenty minute walk to the OEC. YMCA Camp Elphinstone is located two kilometres from the Langdale ferry terminal.

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Lost and Found Items found at the OEC will be placed in the dining hall and shown at meals. At the end of your stay any unclaimed items will be help for one week and then donated to a local charity. If an item has been left behind please call the OEC office and leave a description and contact information. We will do our best to find it and make arrangements to have it returned.

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Adult Chaperone Services & Guidelines Adult chaperones stay at the OEC at no charge at a 1:10 ratio if they are providing 24-hour supervision and staying in the same accommodations as their participants. Food and Beverages Water and bowls of fruit are available 24-hours a day in the dining hall for adult chaperones and participants alike. We discourage bringing personal food of any kind as the OEC is in a forest and animals on site are always a concern. Any food brought to the OEC can be given to the kitchen and stored safely during your visit. Coffee and tea are available in the dining hall 24-hours a day for adult chaperones. We ask that all dining hall mugs stay in the dining hall - if you would like to take hot beverages around site please bring appropriate travel containers. Alcohol is not permitted except when YMCA management confirms that alcohol will be allowed, a special occasion permit has been obtained and posted, bartenders are designated and alcohol service is closed no later than 1 AM. The group must also be entirely adult or adults with the parents of children involved present (as at a reception or banquet). The group’s leader assumes responsibility for supervising and limiting excessive consumption, obnoxious behaviour, impaired driving or activities that may result in accident or injury. Health Care and First Aid Adult chaperones are responsible for providing first aid to their participants and are the primary care givers (and guardians of underage students/participants) while at Elphinstone. Groups are responsible for bringing first aid supplies, an emergency vehicle and for designating an adult chaperone as the first aid attendant. This person should have sole responsibility in dispensing medication to students who require medication. YMCA Camp Elphinstone staff are trained in first aid and CPR and are available to provide assistance if required. The Sunshine Coast ambulance service is located less than ten minutes away from YMCA Camp Elphinstone and medical care is available at the Gibsons Medical Clinic or St. Mary’s Hospital in Sechelt. Supervision of Students/Participants Each participant’s Elphinstone experience will be much more successful with adults interacting and participating – we ask that chaperones take a hands-on approach in

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supervision. We suggest chaperones discuss goals and expectations with their participants before arrival and model expected behaviours once here. At all times during your visit your adult chaperones are responsible for the supervision of participants. Adult chaperones are expected to accompany their students through rotations and other programs to help curb any behavioural issues promptly. OEC program specialists are on duty between breakfast and evening snack and are responsible for program instruction, site and facility co-ordination and dining hall procedures. Adult chaperones with your group are responsible for your participants (and are acting guardians if your participants are underage). Telephones, Fax and Internet Cell phone service is quite weak at YMCA Camp Elphinstone. If you need to make outgoing calls or need someone to get in touch with you a phone is available in the Health Centre. It is equipped with a voice mailbox and is accessible 24-hours a day. Instructions for dialling out and checking messages are posted. A fax machine is located in the main office. If you need to send or receive a fax while here please inform your group coordinator and he/she will make the necessary arrangements. YMCA Camp Elphinstone is as of yet unequipped with internet or wireless service. Washrooms & Showers The lodges have private washrooms with showers and can be used by both chaperones and participants. For adults in the cabins, two washrooms (one with a shower) are available in the Health Centre. Both adult chaperones and YMCA staff share these facilities.

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Rates YMCA Camp Elphinstone’s rates are based on costs. As a charity the YMCA makes no profit. If you represent and inner city school or other group that needs financial assistance please contact the YMCA Camp Elphinstone OEC office and inquire about Partners with Youth. Site Fees YMCA Camp Elphinstone reserves the right to book multiple groups simultaneously. For groups of fewer that 250 that would like to secure exclusive site use the option to pay an exclusive site use fee is available. The fee is determined by the requested dates and the size of the group. Site Fee: $2500 and up Accommodations Prices are per person per calendar day and include up to 3 meals and an evening snack. Cabins: $34.00 3 days (2 nights) 4 days (3 nights) Lodges: $41.00 3 days (2 nights) 4 days (3 nights)

$102/participant $136/participant $123/participant $164/participant

Adult chaperones stay at the OEC at no charge at a 1:10 ratio if they are providing 24-hour supervision and staying in the same accommodations as their participants. Meals & Menus Meals: Breakfast Lunch Dinner Residential menus: Standard Menu Custom Menu Special Event Menu $7.00 $7.00 $9.00

Included with accommodations $1.50/person/day and up $15.00-$50.00/plate

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YMCA Staff & Program Instruction Program specialists are required for waterfront and ropes courses. Instructor to participant ratio is 1:15 (1:8 for high ropes). YMCA Program Specialist – Half-day YMCA Program Specialist – Full-day $85.00 $145.00

When program specialists are not required one support staff is mandatory for every 45 people (or portion thereof). YMCA Support Staff – Half-day YMCA Support Staff – Full-day $85.00 $145.00 Transportation Luggage service is available for all groups. Shuttle service is only available for special events. Luggage Service (Langdale – return) Shuttle Service (Langdale – return) Shuttle Service (Sunshine Coast) $60.00 $60.00 $100.00 and up

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Booking YMCA Camp Elphinstone To inquire about availability and book a YMCA outdoor education experience please call the OEC office at (604) 886-2025. If you have the following information ready the process will be sped-up significantly: 1. Your organisation or school’s contact information (including a main contact person) 2. Group size (chaperones and participants) 3. Dates and length of stay 4. Accommodation requirements (cabins or lodges; shared or separate for chaperones) 5. Menu requirements (standard, custom, special event) 6. Program requirements (none, some or all run by YMCA Camp Elphinstone staff) 7. Luggage or shuttle requirements 8. Any additional requests With the above information a sample rental agreement can be drafted and will be promptly emailed, faxed or mailed to you for approval. Confirmation and Payment To confirm your rental the signed rental agreement and a non-refundable security deposit of $500.00 are due within 15 days of booking. 60 days prior to your arrival, confirmation of your numbers and a non-refundable payment of 20% of your estimated final invoice are required. Please pay careful attention to the participant and chaperone numbers you provide as it is the minimum number that will be reflected on your final invoice. Your final invoice will be emailed, faxed or mailed to your group contact or organisation within 48-hours of your visit. Charges incurred due to vandalism or damages will be deducted from the initial security deposit. The remaining deposit balance and the 20% payment will be applied to your total. Cancellation Policy All cancellations must be done in writing. If cancellation occurs within 30 days of your visit your group will be billed for the entire cost of the proposed stay. The $500 security deposit and the 20% payment are both non-refundable.

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