; IMPORTANT
Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out
Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

IMPORTANT

VIEWS: 301 PAGES: 141

  • pg 1
									RPL Assessor Kit THT50203 Diploma of Event Management Editable version
Skills First RPL Assessor Kits are developed by the State of Queensland (Department of Education, Training and the Arts) and are based on the Skills First philosophy of providing client focussed, streamlined, and flexible RPL. The State of Queensland (Department of Education, Training and the Arts) is the copyright owner of material contained within the original RPL Assessor Kit. Permission is given to Registered Training Organisations to use, reproduce and adapt this RPL Assessor Kit for their organisation‟s RPL assessment purposes, provided such use, reproduction or adaptation is for non-commercial purposes. The State of Queensland (Department of Education, Training and the Arts) disclaims any liability for any damage resulting from the use of the material (in either original or modified format) and will not be responsible for any loss, howsoever arising, from use of, or reliance on this material. The original version of this RPL Assessor Kit is available free of charge at http://www.vetpd.qld.gov.au/teaching_learning_and_assessment/resources/index.html If you would like any further information, please email rpl@deta.qld.gov.au

RPL Assessor Kit THT50203 Diploma of Event Management

HOW TO USE THIS RPL ASSESSOR KIT
This RPL Assessor Kit is divided into sections to allow you to easily access only those sections you require at any given time. These sections are:

SECTION A – Assessor Information
You need to read this information before conducting an assessment. It outlines the intent and processes surrounding this RPL assessment and how it differs from assessment undertaken following formal training.

SECTION B – Candidate Information and Application Forms
You give this information to the candidate. It tells them about the assessment process as well as containing simple forms for the applicant to fill out. From the information provided by the candidate on these forms, you will be able to gain a general understanding of the skills and experience the candidate may have, as well as potential referee contacts.

SECTION C – Competency Conversation and Record of Conversation Sheets
You use this section to determine and record candidate competence via a competency conversation. In other words, these questions guide your conversation with the applicant and assist in your assessment of their competence. The notes you take about this conversation are important evidence for assessment.

SECTION D – Practical Tasks and Observation Recording Sheets
You use this section to assess competencies through a practical demonstration of the candidate‟s skills. It contains practical tasks/scenarios on the outcomes required to determine competency and a place to record your observation. The notes you take are important evidence for assessment.

SECTION E – Resources for Practical Tasks
You use this section to access required resources for performing practical tasks and scenarios.

SECTION F – Third Party Verification
You give this section to the referees to confirm the candidate‟s skills and experience in this qualification/occupation. The referees may fill out the appropriate form and return to you to confirm your judgement. You may be able to complete this part of evidence gathering in person while at the workplace.

SECTION G – Assessment Tables
You use this table as a reference tool to see at a glance how units/elements of competency are assessed within the tool. All the elements and performance criteria within the competency units are cross-matched in this table with a corresponding assessment question/task/scenario. This allows you to validate the assessment process against the qualification.

Page 3 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION A
Assessor Information
It is VITAL you read this information prior to commencing your RPL assessment. It provides generic information on assessment, as well as an overview of this streamlined RPL assessment process.

Page 4 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

ADVICE FOR ASSESSORS
This RPL Assessor Kit streamlines the RPL assessment process for THT50203 Diploma of Event Management by taking a practical approach to RPL and increasing the use of on-site questioning and observation. This will assist in developing a “picture of the candidate‟s skills and knowledge”. This picture can then be compared with industry standards enabling a determination of whether the candidate has achieved the required outcomes. IMPORTANT ASPECTS TO REMEMBER: A sound knowledge of assessment and the qualification is essential It is important to have a good understanding of the competencies and qualification/s appropriate to the candidate‟s goals. Assessing a single unit of competency is rarely cost or time effective. Where possible, effort should be made to assess several units at the same time taking advantage of any commonality in content. This means looking at the whole picture of a particular job role as it happens in industry and assessing holistically. This saves valuable time in the assessment process. Assessment involves judgement This tool encourages the use of a “competency conversation” to maximise the candidate‟s opportunities to demonstrate competence. This is NOT an oral exam. It is about using the two or three holistic questions provided to start a conversation with the candidate which draws out their actual individual experiences and relevant skills. In other words, it is about the assessor probing the candidate through a conversation to draw out further information on the candidate‟s experience which may not be forthcoming due to nerves or confusion over technical terminology. The tool also provides observable tasks to allow candidates to demonstrate skills. Authentication/verification is integral to RPL assessment It is critical information gleaned from the interview and observation be confirmed with those who can vouch for the candidate‟s skill over time. Supervisors would generally perform this role. Authentication may also be done through conversation but it cannot be stressed enough that it is essential assessors take careful notes to back up and record their judgement. Recording assessment is critical Keep careful records of all aspects of conversations, skills demonstration or documentation viewed that support the claim of prior learning. Remember – the record is the document that makes sense of the assessment and why a particular judgment was made. Keeping detailed notes about the candidate‟s response is vital, as is the rationale for judgement. The assessment record is a legal document and must be signed, dated and stored according to requirements of the State Training Authority and the AQTF Standards for Registered Training Organisations. Assessor summaries and other quality assurance documentation from your own Registered Training Organisation will also be required. For examples of assessment summary documentation, please see Assessment Guide Number 1: Training Package Assessment Materials Kit: http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm

Page 5 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

To access further information on the principles assessment and dimensions of competency, you can visit Assessment Guide Number 1: Training Package Assessment Materials Kit. http://resourcegenerator.gov.au/loadpage.asp?page=TPAGGuide01.htm To access further information on the Australian Qualifications Framework, you can visit: http://www.aqf.edu.au/

Page 6 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

COMPETENCIES IN THIS RPL ASSESSOR KIT
THT50203 Diploma of Event Management CORE UNITS
Unit Code THHCOR01B THHCOR02B CUFSAF01B THHGCS03B THHGGA01B THHGGA02B BSBCMN205A BSBCMN213A THHGTR01B THHGLE01B THHGLE02B THHGLE08B THHGLE03B THHGLE04B THHGLE11B THHGFA06A THHGLE13B THHGLE14B THHGLE20B THHGCS08B THHGGA09B Unit Title Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Deal with conflict situations Communicate on the telephone Perform office procedures Use business technology Produce simple wordprocessed documents Coach others in job skills Monitor work operations Implement workplace health, safety and security procedures Lead and manage people Develop and implement operational plans Establish and maintain a safe and secure workplace Manage quality customer service Interpret financial information Manage finances within a budget Prepare and monitor budgets Develop and maintain legal knowledge required for business compliance Establish and conduct business relationships Manage projects Questions                                   Practical

STREAM UNITS
Unit Code THTFME02B THTFME03A THTFME04A THTFME06A THHGLE22A THTPPD08B THTPPD09B Unit Title Provide on site event management services Develop and update event industry knowledge Develop an event concept Manage event contractors Manage risk Plan and develop event proposals and bids Develop conference programs Questions            Practical

Page 7 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit Code THTFME05A SRXHRM001B SRXEVT010A SRXEVT012A CUETEM03B CUEFIN03B BSBHR402A BSBADM502A

Unit Title Select event venues and sites Manage volunteers Manage an event across a number of facilities Liaise with state/local government agencies Establish and manage production requirements and resources Obtain sponsorship Recruit and select personnel Manage meetings

Questions        

Practical      

Page 8 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

OVERVIEW OF RECOGNITION PROCESS
This RPL Assessor Kit has been developed to streamline the application for recognition of prior learning.

APPLICATION

INTERVIEW and DOCUMENT REVIEW

COMPETENCY CONVERSATION

PRACTICAL ASSESSMENT

GAP TRAINING (ONLY IF REQUIRED)

ISSUE QUALIFICATION- RTO

Page 9 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RPL ASSESSMENT PROCESS FLOWCHART FOR ASSESSORS
Assessment Activity
Step 1: Analyse the application. Identify links between any documents applicant provides and competency units. Identify any key questions for competency conversation.

Record keeping Activity
Step 2: Record results of analysis in table at end of application

Step 3: Conduct competency conversation

Step 4: Complete the Record of Conversation sheets during the competency conversation

Step 5: Identify any practical activities required to confirm competency Observe practical activity

Step 6: Complete Practical Assessment Tasks Observation Sheets

Step 7: Identify areas where 3rd party verification is needed and inform candidate. rd Confirm / Verify 3 party reports

Step 8: Receive completed Third party reports

Complete assessment sign off & file documentation. Issue qualification / advise of gap training as appropriate

* Remember RPL assessment is an accumulative process of collecting evidence.

Page 10 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

STEPS IN THE RPL PROCESS 1. Complete application
The candidate completes the application forms in SECTION B. It is important candidates provide as much information of their previous experience in the Event Management as is available. Documents that may be available include but are not limited to:                  any licences brief CV or work history certificates/results of assessment indentures/trade papers certificates/results of assessment – interstate/overseas certificates/results of assessment – universities results/statement of attendance/certificates – vendor training courses, in-house courses, workshops, seminars, symposiums results/statements of attendance/ certificates – club courses e.g. first aid, officials, surf life saving, etc tickets held eg forklift, crane, etc photographs of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience

Candidates also need to provide contact details for one or two referees who can confirm their industry skills in context and over time. To have skills formally recognised under the Australian Qualifications Framework, you must ensure the candidate‟s skills meet industry standards.

2. Interview about candidate’s documentary information
Review the information provided by the candidate and arrange a time for both you and the candidate to discuss. Begin alignment of documentation and skills to the following qualification: THT50203 Diploma of Event Management The candidate will have the opportunity to discuss and identify previous experience with you. The available documents are step one in collecting information and you will need to determine which units of competency, if any, are fully covered at this stage. You use your own or your RTO‟s assessment recording forms to record this stage of the assessment. There may be instances where the candidate has little, or no, documentary information of industry experience. This is not a barrier to gaining recognition. This will just require you to rely on the questioning, practical assessment and referee validation phases of the RPL process.

Page 11 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

3. Questions for the Competency Conversation
The bank of questions in SECTION C is the next phase in collecting evidence for the RPL process. The questions are designed to enable you to have a “competency conversation” with the candidate to further gain evidence of their past experience. REMEMBER, the primary focus is on the candidate‟s experience. Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise the question to the candidate‟s particular work situation. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. You should read the “industry requirements” of each competency before the candidate answers the questions posed. You may also target the assessment to those aspects that present the greatest risk in the industry. Questions are aligned with the relevant unit/s of competency in SECTION G. It is not intended every question for all competencies is asked, only those competencies the initial interview about the candidate‟s documentary evidence has failed to fully address. The question bank covers most but not all units in the kit. Units without questions are covered in the practical assessment/scenario section.

4. Practical assessment tasks
It is important that you use both Steps 3 (Questioning) and 4 (Practical Assessment) in doing this assessment. The RPL process is a streamlined RPL process which does not rely solely on practical assessment but uses a combination of questioning and practical to provide evidence of candidate competence. This is the third phase in collecting evidence. A practical skills test is then conducted by you at the candidate‟s workplace or another suitable venue. Appropriate permission must be sought before entering workplaces. This is a further opportunity for candidate to demonstrate competence. It is expected the practical assessment will comprise only those competencies the candidate is still unable to demonstrate knowledge/experience in after documentary review and questioning have been applied. These assessments contain the practical skills and application of knowledge for the qualification. A number of holistic practical assessments are included in this kit (SECTION D) to assist you with tasks suitable for observation on the job. You decide if the response to questions and practical assessment tasks fulfils the requirements of the standard and may choose to pursue the issue further for a determination to be made. The assessment is a conversation/observation, not an exam, and you are encouraged to assist candidates to focus responses toward relevant issues. Assessing through observation and questioning, particularly on the job, will speed up and streamline the RPL assessment process. NOTE: Where candidate‟s documentation and questions meet the assessment requirement, it is still strongly recommended the candidate undertake one practical assessment so you are confident in making a judgement of “competent”. The practical assessment selection should be negotiated between you and the candidate. Recording sheets for candidate information, questioning and the practical assessments have been included in SECTION D. You may use other recording mechanisms provided these also keep a

Page 12 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

complete record of assessment and justification of judgement. Candidate responses, observations of skills demonstrated and documents presented as evidence must be noted in enough detail so anyone external to the process (e.g. a fellow assessor, auditor, lawyer, etc) can read the record and retrace your judgement.

5. Gap training
RPL is an assessment process designed to show areas of competence and to identify IF a candidate has gaps in skills and knowledge against a whole qualification. Not all candidates will have skill/knowledge gaps. If a candidate has skills gaps, a pathway to complete training in the outstanding units can be negotiated to assist the client to gain the full qualification.

Page 13 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

EVIDENCE REVIEW
Recognition of prior learning outcomes (both Granted and Not Granted) are now funded nationally and as such will be included in National AVETMISS audits. NCVER have stipulated evidence recording requirements for RPL assessments as a minimum requirement for passing an AVETMISS audit. The following “Evidence Review” proforma has been approved by NCVER as covering AVETMISS audit requirements for RPL recorded outcomes. It also gives you an opportunity to track a student‟s assessment progress at a glance. It is expected that this “Evidence Review” summary sheet (or similar) would be attached to each participant‟s evidence compiled during the RPL assessment process.
(Place a tick in the appropriate evidence collection method column for each unit of competency. Place a line through those units not examined as part of this RPL assessment.)

Documents

Questions

Unit Code

Unit Title

THHCOR01B THHCOR02B CUFSAF01B THHGCS03B THHGGA01B THHGGA02B BSBCMN205A BSBCMN213A THHGTR01B THHGLE01B THHGLE02B THHGLE08B THHGLE03B THHGLE04B THHGLE11B THHGFA06A THHGLE13B THHGLE14B THHGLE20B THHGCS08B THHGGA09B THTFME02B THTFME03A THTFME04A

Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Deal with conflict situations Communicate on the telephone Perform office procedures Use business technology Produce simple wordprocessed documents Coach others in job skills Monitor work operations Implement workplace health, safety and security procedures Lead and manage people Develop and implement operational plans Establish and maintain a safe and secure workplace Manage quality customer service Interpret financial information Manage finances within a budget Prepare and monitor budgets Develop and maintain legal knowledge required for business compliance Establish and conduct business relationships Manage projects Provide on site event management services Develop and update event industry knowledge Develop an event concept

Page 14 of 141

Other evidence

Practical

3 Party Report

rd

RPL Assessor Kit THT50203 Diploma of Event Management

Documents

Questions

Unit Code

Unit Title

THTFME06A THHGLE22A THTPPD08B THTPPD09B THTFME05A SRXHRM001B SRXEVT010A SRXEVT012A CUETEM03B CUEFIN03B BSBHR402A BSBADM502A

Manage event contractors Manage risk Plan and develop event proposals and bids Develop conference programs Select event venues and sites Manage volunteers Manage an event across a number of facilities Liaise with state/local government agencies Establish and manage production requirements and resources Obtain sponsorship Recruit and select personnel Manage meetings

Assessor’s Name: Assessor’s Signature: Date:

Page 15 of 141

Other evidence

Practical

3 Party Report

rd

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION B
Candidate Information and Application Forms
You give this information to the candidate for them to read about the RPL process and to complete the appropriate forms.

Page 16 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

WHAT DOES IT MEAN TO BE RECOGNISED IN EVENT MANAGEMENT
The Diploma of Event Management is the qualification that the meeting and event industry are looking for when employing professional staff at a coordinator level to carry out operative tasks. There is a huge range of roles in the meeting and event industry as the industry is one which is quite varied. A person with the qualification of Diploma of Event Management should have the hands-on skills and knowledge to work efficiently and effectively in a variety of areas such as resorts, hotels, conference and convention centres and in festivals, sporting and community events. This qualification also indicates knowledge of managing staff, client and contractors as well as in areas such as the business aspects and financial management. The organisation of events is an important skill which is highly desirable in both the tourism and hospitality industries as well as many other corporate and government sectors. Apart from the specific event management skills required, working in the event and meeting industry requires general personal skills such as the ability to be flexible and problem solve, an attention to detail and communication skills. To gain the compulsory units for the certificate, candidates will need to be able to demonstrate that they can currently do some or all of the following:                        Work with colleagues and customers Work in a socially diverse environment Follow and implement health, safety and security procedures Demonstrate up to date knowledge of the tourism and event industries Professional communication skills both verbal and written using computer technology. Experience in using business technology and processing financial transactions Access and interpret product knowledge Knowledge of the tourism and event industry Preparation of quotations Work with suppliers and contractors Lead and manage People Maintain and Interpret Financial Information and Manage and Prepare Budgets An understanding of legal knowledge for business compliance Establish and conduct business relationships Project management Onsite event management Manage event contractors Developing conference programs Plan and Develop Events Proposals and Bids Develop and Implement Sponsorship plans Organise event infrastructure Manage risk Marketing and brochure preparation

The Diploma of Event Management includes 49 units including electives. Often people have skills and experience in meetings and events although they have not been specifically employed or working in an event management organisation or the tourism industry. Most industries have the need for event management so if candidates are undertaking these roles in their employment then they should consider getting them recognised.

Page 17 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

TIPS AND HINTS TO HELP YOU PREPARE FOR RECOGNITION
To have skills formally recognised in the national system, assessors must make sure you have the skills and knowledge to meet the industry standard. This means you must be involved in a careful and comprehensive process that covers the content of all unit/s or qualification/s you can be recognised for. Assessment happens in a variety of ways. Being prepared can save you valuable time and hassle and make the recognition process stress-free for you. Here are some tips and hints for you: 1. Be prepared to talk about your job roles and your work history. Bring a resume or jot down a few points about where you have worked, either paid or unpaid, and what you did there. 2. Bring your position description and any performance appraisals you have from any event management industry shops or facilities you have worked in. 3. Consider the possibilities for workplace contact. Are you in a workplace that is supporting your goals to get qualified? Would you feel comfortable to have the assessor contact your workplace or previous workplaces so your skills can be validated? 4. Think about who can confirm your skill level. Think about current or recent supervisors who have seen you work in the past 18 months and will be able to confirm your skills. The assessor will need to contact them. You may also have community contacts or even clients themselves who can vouch for your skills level. 5. Collect any certificates from in-house training or formal training you have done in the past. 6. You can speak with your training organisation about other ways you can show your skills in the event management industry. These could be letters from employers, records of your professional development sessions, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as they don‟t show client details) or other relevant documents.

Page 18 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

APPLICATION – Self Assessment Questionnaire
THT50203 Diploma of Event Management
Candidate Name: Please identify your level of experience in each competency.
Unit Code Unit Title I have performed these tasks
Frequently Sometimes Never

Date Completed:

CORE UNITS THHCOR01B THHCOR02B CUFSAF01B THHGCS03B THHGGA01B THHGGA02B BSBCMN205A BSBCMN213A THHGTR01B THHGLE01B THHGLE02B THHGLE08B THHGLE03B THHGLE04B THHGLE11B THHGFA06A THHGLE13B THHGLE14B THHGLE20B THHGCS08B THHGGA09B STREAM UNITS THTFME02B THTFME03A THTFME04A THTFME06A THHGLE22A THTPPD08B THTPPD09B Provide on site event management services Develop and update event industry knowledge Develop an event concept Manage event contractors Manage risk Plan and develop event proposals and bids Develop conference programs Work with colleagues and customers Work in a socially diverse environment Follow health, safety and security procedures Deal with conflict situations Communicate on the telephone Perform office procedures Use business technology Produce simple wordprocessed documents Coach others in job skills Monitor work operations Implement workplace health, safety and security procedures Lead and manage people Develop and implement operational plans Establish and maintain a safe and secure workplace Manage quality customer service Interpret financial information Manage finances within a budget Prepare and monitor budgets Develop and maintain legal knowledge required for business compliance Establish and conduct business relationships Manage projects

Page 19 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit Code

Unit Title

I have performed these tasks
Frequently Sometimes Never

THTFME05A SRXHRM001B SRXEVT010A SRXEVT012A CUETEM03B CUEFIN03B BSBHR402A BSBADM502A

Select event venues and sites Manage volunteers Manage an event across a number of facilities Liaise with state/local government agencies Establish and manage production requirements and resources Obtain sponsorship Recruit and select personnel Manage meetings

Candidate Signature:

Date:

Page 20 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RPL APPLICATION FORM Applicant Details:
1. Occupation you are seeking recognition in 2 Personal Details Surname Preferred Title (Mr, Mrs, Ms, Miss) First Name/s Any other name used Home Address

Postal address if different from above

Telephone Numbers

Home: Mobile:

Work: Fax: /

Date of Birth Gender Age Are you a permanent Resident of Australia 3 Current Employment

/

MALE  / FEMALE YES  / NO 



YES  / NO  Are you currently employed? ……………………………………………………… If Yes, in which occupation are you currently employed? Who is your current employer? 4. Armed Forces details (If Applicable) Branch of Service Trade classification on discharge ……………………………………………………….

Page 21 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

5. Further Training Have you undertaken any training courses related to the occupation applied for? If Yes What occupation were you trained in? Training completion Date (month, year) Country where you trained Name of course and institution (if applicable) 6. Is there any further information you wish to give in support of your application YES  / NO 

7. Professional Referees (relevant to work situation) Name Position Organisation Phone Number Mobile Number Email Address …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… …………………………………………………………………… ……………………………………………………………………

Name Position Organisation Phone Number Mobile Number Email Address

Page 22 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

APPLICANT EMPLOYMENT HISTORY FORM

Name, Address and Phone number of Employers

Period of Employment (DD/MM/YYYY) From To

Position Held

Full Time Part-time Casual

Description of Major Duties

1.

2.

3.

4.

Attach additional sheet if required If you are including documents in your application, please provide a brief description below
Document Description (e.g. resume, photos, awards etc) Office Use Only – Assessor to use this section to align documents to specific units of competency and identify key questions for competency conversation

Declaration
I declare that the information contained in this application is true and correct and that all documents are genuine. Candidate Signature: Date

Page 23 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION C
Competency Conversation and Record of Conversation Sheets
This section assists the assessor in documenting the competency conversation. Do NOT give this section to the candidate. Once you have assessed the candidate‟s documentary information and determined which competencies you still require more information/evidence on, you use the question bank and Record of Conversation sheets in this section to document evidence of past experience. It is not intended that every question for all competencies be discussed during the conversation, only those competencies the initial documentary review has failed to fully address. Each question has “key points” to look for in responses. You may use the list of key points to formulate questions of your own if you wish, or contextualise or rephrase the suggested question to the candidate‟s particular work situation. The questions are not intended to be a formal „script‟ for the assessor to follow, but to provide guidance in exploring the range of the candidate‟s skills, knowledge and experience in performing a particular task or function. The Record of Conversation sheets indicate relevant content that should be sought. Place a tick next to each key point as you hear this topic being discussed during the conversation. In doing so, you are making a statement of fact about what you hear the candidate say during the competency conversation. Use the Comments section to provide further detail about the context of the discussion or briefly outline any examples discussed by the candidate. You may also use the Comments section to make a brief analysis of the responses or summary judgements about the quality of the candidate‟s responses in relation to the requirements of the competency standard. Remember, the notes you take about this conversation are important evidence and should be retained in the candidate‟s assessment record.

Page 24 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

QUESTION BANK
Note to Assessors: Refer to “Record of Conversation” sheets
Unit of Competency THHCOR01B Work with colleagues and customers 1. Question

Discuss the methods of communication that you have used at work. Describe situations where you have changed your communication style to meet the needs of customers and/or colleagues. What are the appropriate dress and grooming standards for your sector of the industry and why have you found them to be required/important? How have you handled customer complaints? Explain how you have worked successfully in a team. How did you ensure conflict was minimised and goals were met? Discuss your experiences in working with customers/colleagues from diverse backgrounds. How did you deal with language/communication barriers? How have you minimised issues and difficulties that may have occurred because of workplace misunderstandings due to cultural differences? Describe the processes you have followed in developing OH&S policies or procedures for a workplace. How did you implement the policy? How have you resolved any health and safety issues, concerns, or breaches?

2. 3. 4.

THHCOR02B Work in a socially diverse environment CUFSAF01B Follow health, safety and security procedures THHGLE02B Implement workplace health, safety and security procedures THHGLE04B Establish and maintain a safe and secure workplace THHGCS03B Deal with conflict situations

5. 6.

7. 8. 9.

10. How have you evaluated the effectiveness of your OH&S policies and procedures? 11. As a leader, how have you provided an example to others in relation to health, safety and security?

12. Discuss two examples of a conflict situation that you have experienced at work (for example: between colleagues or with a supplier). How did you identify the source of the conflict and resolve the conflict? What strategies did you use to help resolve the conflict? 13. Explain the process you follow when responding to customer complaints.

THHGGA01B Communicate on the telephone

14. Discuss how you have conducted communication on the telephone (eg. incoming calls or outgoing calls). 15. Outline some of the vocal techniques that you have used when on the telephone to support your message?

Page 25 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit of Competency THHGGA02B Perform office procedures BSBCMN213A Produce simple word processed documents

Question

16. Describe some of the office equipment that you have used, including any safety issues that you have needed to consider. 17. What types of written documents have you had to compose, and what things have you considered when drafting written correspondence? 18. When producing documents using simple word processing packages, what software and formatting functions have you applied? 19. What methods of storing and filing of business documents have you used in the past?

BSBCMN205A Use business technology

20. Give a detailed example of how you have opened and amended files, stored and created back up files and utilised a help screen on a personal computer. Comment on your knowledge of other common attachments to the computer and some of the basic terminology. 21. What are some of the simple maintenance steps with regards to common business

technology that you have undertaken?
THHGTR01B Coach others in job skills 22. When have you found coaching/teaching necessary in teaching a colleague a skill? How did you identify the need for coaching/teaching in the new skill/s? 23. Provide an example of how you have coached a colleague to complete a key task eg registering a delegate, helping with catering etc. 24. How did you know the coaching was successful? THHGLE01B Monitor work operations 25. Give examples from your work experiences of how you have performed a supervisory or managerial role which involved managing the quality of work of other staff members and delegating tasks to staff members. 26. How have you involved team members in a process to solve a problem so that the workplace can operate more efficiently? THHGLE08B Lead and manage people 27. Describe your experiences in a leadership role. Discuss your leadership style and how it varies from other styles. 28. How have you monitored the work performance of your colleagues and the team as a whole? 29. Describe how you have developed an operational plan. Discuss aspects of the plan, including the factors that impacted on the development of the plan (internal and external). 30. Discuss the implementation, adjustments and subsequent evaluation of the plan. 31. Discuss research that you have undertaken to get feedback on products and services from customers and colleagues in the workplace. 32. What are the internal and external factors that have impacted on your customer service in the workplace? 33. Describe your experience in managing and training staff in awareness of quality management issues with regards to total quality management, setting standards and monitoring customer service. THHGFA06A Interpret financial information 34. What regular financial reports have you prepared, and why? 35. In your role as a manager, how have you used and acted on financial information during your daily work?

THHGLE03B Develop and implement operational plans THHGLE11B Manage quality customer service

Page 26 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit of Competency THHGLE13B Manage finances within a budget THHGLE14B Prepare and monitor budgets THHGLE20B Develop and maintain legal knowledge required for business compliance

Question

36. Discuss how you have formulated a budget and allocated resources to achieve business outcomes. 37. Provide an example of how you have monitored and reviewed a budget and identify the internal and external factors that impacted on the budget 38. Discuss some approaches you have taken to correct budget overruns.

39. Discuss where you have found information on the legal and compliance issues of business. 40. Describe a situation where you have worked at a management level where you needed to identify compliance issues and adjust operational procedures accordingly. 41. Discuss those compliance issues, particularly as they relate to event management. 42. Legal compliance issues often change. How have you protected your business and been aware of these changes so that this information could be shared with staff? 43. Discuss the communication techniques that you have used to build rapport with colleagues, customers and suppliers. 44. Describe a business negotiation that you have been involved with that resulted in a long term business relationship. 45. Discuss your experiences in writing a business agreement. How did you incorporate feedback from colleagues or business partners? 46. Discuss typical legal issues that you have dealt with in relation to business agreements. 47. Describe how you have nurtured and maintained a business agreement.

THHGCS08B Establish and conduct business relationships

THHGGA09B Manage projects

48. Discuss a project that you have managed from the beginning, the issues addressed in the project management plan and how these were communicated to colleagues. 49. Describe any issues or problems that arose during the implementation of the project and how you managed these. 50. Discuss the evaluation strategies that you used and how these were implemented. 51. Discuss the key skills required of a project manager.

THTFME02B Provide on site event management services

52. Describe the process you typically follow to prepare for on-site management of an event, including examples. 53. What are important principles that should be followed in overseeing the event setup? 54. How do you monitor the event operations? 55. Discuss the process you use to oversee the event breakdown.

THTFME03A Develop and update event industry knowledge

56. Where do you source information on the event industry? 57. Give examples of legal and ethical issues in the event industry you have had to obtain information on. 58. Describe current and emerging technologies having an impact on the event management industry. 59. How do you update your knowledge of the event industry and stay in touch with current issues?

Page 27 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit of Competency THTFME04A Develop an event concept

Question

60. How do you identify overall event goals and objectives to help in developing the event concept? 61. What factors would you take into consideration in establishing an event theme and concept? 62. How do you develop an event concept?

THTFME06A Manage event contractors

63. How do you identify event operational requirements? 64. Give examples of situations in which you have been required to source contractors for events. 65. Explain the typical process you follow to monitor contractor‟s performance.

THHGLE22A Manage risk

66. Describe risk management strategies you have developed when preparing events. 67. Give examples of risk management strategies you have implemented in managing events? 68. How do you monitor the effectiveness of the risk management strategy?

THTPPD08B Plan and develop event proposals and bids THTPPD09B Develop conference programs

69. What steps do you undertake when interpreting the event brief from the client? 70. Describe your experience in preparing proposals and bids. 71. Describe bid materials you have prepared and how these have been presented to the client. 72. What are the major considerations when developing conference objectives and designing conference programs? 73. What important issues should be included in the conference program? 74. How do you finalise the program details for the conference?

THTFME05A Select event venues and sites

75. What are typical features you would look for when analysing venue or site requirements? 76. What process do you follow to source venues or sites for an event? Give examples. 77. How do you confirm the venue or site selection with all relevant parties?

SRXHRM001B Manage volunteers

78. Describe the types of activities in which you have used volunteers during events. 79. How do you research and document needs for volunteer involvement? 80. What process do you follow for recruiting volunteers? 81. How do you maximise retention of volunteers and ensure a positive experience?

SRXEVT010A Manage an event across a number of facilities

82. How do you determine the nature of the usage of all facilities proposed for an event? 83. Describe the process used for developing a risk management strategy and operational plan for an event across multiple facilities. 84. Describe a communication strategy you have developed for an event across multiple facilities. 85. How do you ensure uniformity of the quality of operations over a number of venues?

Page 28 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit of Competency SRXEVT012A Liaise with state/local government agencies

Question

86. Describe the government authorities you have dealt with in preparing events and the regulations these agencies deal with. 87. How would you identify important government personnel associated with the event? 88. In your experience, you would have developed liaison strategies for working with government agencies. What is normally involved with this? 89. How do you identify the government objectives relevant to the event?

CUETEM03B Establish and manage production requirements and resources

90. How do you establish the production requirements for an event? 91. Describe the planning process you undertake for the production side of the event. 92. What are the typical resources you have had to source and cost to achieve production requirements? 93. Describe how you have managed the construction and installation requirements of an event production, giving examples. 94. How do you determine the financial requirements and sponsorship opportunities relating to an event? 95. What strategies do you adopt to obtain sponsorship? 96. How do you ensure sponsors receive excellent customer service during the event?

CUEFIN03B Obtain sponsorship

BSBHR402A Recruit and select personnel

97. How do you establish and maintain personnel needs in relation to an event? 98. What are important considerations when developing job specifications? 99. Describe the process you follow to recruit staff, including assessing and selecting applicants. 100. What is the typical process you follow when preparing for meetings. 101. How do you conduct meetings to ensure they are most effective? 102. What are the follow up arrangements from meetings that you normally adopt?

BSBADM502A Manage meetings

Page 29 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHCOR01B Work with colleagues and customers
CANDIDATE’S NAME: Question 1: Question 2: Question 3: Question 4: ASSESSOR’S NAME: DATE:

Discuss the methods of communication that you have used at work. Describe situations where you have changed your communication style to meet the needs of customers and/or colleagues. What are the appropriate dress and grooming standards for your sector of the industry and why have you found them to be required/important? How have you handled customer complaints? Explain how you have worked successfully in a team. How did you ensure conflict was minimised and goals were met?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 1: Verbal communication Non verbal communication – body language, dress and grooming, gestures, eye contact, tone and volume, written communication (including memos, reports, forms, media releases etc) People from culturally and linguistically diverse backgrounds Different ages, race, religion, gender etc Different cultural practices and customs Question 2: Presentation relating to: dress, hair and grooming, hands and nails, jewellery Business/industry requirements Dependent on role/duties Appropriate to work location OH&S issues/requirements Enterprise policy and procedures Cultural awareness Quality requirements

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Impacts of different dress styles of different customers Professionalism Networking – keeping/developing business contacts Question 3: Receives/logs complaint – written or verbal Understands the complaint (origin, facts, critical issues) Acknowledges and addresses customer concerns Investigates facts Generates solutions and alternatives Proposes actions Modifies workplace procedures if appropriate Communicates issues to other staff Question 4: Establishes roles and responsibilities of each person Plans and organises tasks, allocates roles to each person Draws on expertise of others Allocates timeframes to each task Sets ground rules Identifies and resolves problems - adapts and adjusts process as needed, feedback loops, negotiation Identifies team goals and works to them Seeks and offers assistance to team members

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHCOR02B Work in a socially diverse environment
CANDIDATE’S NAME: Question 5: Question 6: ASSESSOR’S NAME: DATE:

Discuss your experiences in working with customers/colleagues from diverse backgrounds. How did you deal with language/communication barriers? How have you minimised issues and difficulties that may have occurred because of workplace misunderstandings due to cultural differences?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 5: Inclusion Active listening and open communication Appropriate verbal and non-verbal communication Use of interpreters (if applicable) Knowledge and experience of culturally diverse groups Question 6: Understanding of different cultures/customs Referral or access to different support services Active listening and open communication Access support and assistance if required Seek mediation or referral (if appropriate) Anti-Discrimination Legislation Effective Communication Equal Opportunity Employment

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

CUFSAF01B Follow health, safety and security procedures THHGLE02B Implement workplace health, safety and security procedures THHGLE04B Establish and maintain a safe and secure workplace
CANDIDATE’S NAME: Question 7: Question 8: Question 9: Question 10: Question 11: ASSESSOR’S NAME: DATE:

Describe the processes you have followed in developing OH&S policies or procedures for a workplace. How did you implement the policy? How have you resolved any health and safety issues, concerns, or breaches? How have you evaluated the effectiveness of your OH&S policies and procedures? As a leader, how have you provided an example to others in relation to health, safety and security?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 7: Examples of policies: environment, product or services, equipment, manual handling, security, emergency and fire response, risk assessment procedures Conducts background research (legislation requirements, Codes of Practice, Australian Standards, recognised industry standards and other guidance material, national industry requirements , injury statistics for the industry, workers‟ compensation statistics for the industry ) Identifies risks by consulting with others (health and safety advisor/committees, human resource personnel, management, operational staff) Consults with or surveys staff Analyses records (eg. incidents and near misses, worker complaints, sick leave and staff turnover) Performs risk assessment OHS legislation Codes of Practice Duty of care Workplace policy and procedures Workplace documentation

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Identifies hazard/risk control and monitoring measures Walks through and inspect premises and conduct safety audit Identifies any areas for improvement Develops policy and procedures Question 8: Develops an action plan to control hazards Forms OH&S representatives/committees Provides training and awareness to all staff Implements ongoing communication strategies (eg: newsletters, meetings, induction) to inform staff of changes to legislation, regulations, codes of practice, enterprise procedures, etc Ensures staff have access to equipment and PPE Implements monitoring and reporting processes OH&S as standard agenda item at meetings Question 9: Consults with others – individual communication, speedy followup to issue identification, follow up on outcomes Gives feedback to management Follows workplace reporting requirements Arrange training as appropriate Question 10: Undertakes evaluation according to polices and procedures Examines rates of illness and injury – prevention, recording etc Examines statistics, records etc Consults with key staff and others

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Implements improvements as a result of evaluation Question 11: Acts as role model to staff and clients Participates in training specific to OH&S Uses PPE and equipment appropriately Seeks advice/provides advice to others Follows policies and procedures Identifies, reports breaches of OH&S and security Reports to appropriate personnel Behaves in a safe and responsible manner

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGCS03B Deal with conflict situations
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 12: Discuss two examples of a conflict situation that you have experienced at work (for example: between colleagues or with a supplier). How did you identify the source of the conflict and resolve the conflict? What strategies did you use to help resolve the conflict? Question 13: Explain the process you follow when responding to customer complaints
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 12: Recognises problem early Identifies triggers of conflict Chooses best solution (in consultation with both parties) Generates solutions and strategies for resolution Evaluates various alternative solutions Mediates agreement between parties Reviews actions after an agreed period Adopts open communication and active listening Checks facts for accuracy and relevancy Uses open questions to gather information Question 13: Uses effective communication skills Handles complaints sensitively, courteously and discreetly Clarifies nature of complaint and takes action to resolve Anti-discrimination legislation Workplace policy and procedures Workplace documentation Communication skills Time constraints

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGGA01B Communicate on the telephone
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 14: Discuss how you have conducted communication on the telephone (eg. incoming calls or outgoing calls). Question 15: Outline some of the vocal techniques that you have used when on the telephone to support your message?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 14: Recording procedures for both incoming and outgoing telephone calls Incoming Timely response to answering call Listens to customer Clarifies purpose Use questioning to clarify message Use paraphrasing to ensure understanding / repeats message back Responds in a timely manner Refers caller or relays message to other person Outgoing Prepares for the call Ensures correct number, details, contact person Identifies reason for call Relays information succinctly (avoids unnecessary info) Asks questions to obtain information and ensure understanding Enterprise policy and procedures Cultural awareness Quality requirements

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Behaves with courtesy Question 15: Appropriate language / choice of words Intonation Volume Pitch Stress Repeating key information Politeness, courtesy

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGGA02B Perform office procedures BSBCMN213A Produce simple wordprocessed documents
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 16: Describe some of the office equipment that you have used, including any safety issues that you have needed to consider. Question 17: What types of written documents have you had to compose, and what things have you considered when drafting written correspondence? Question 18: When producing documents using simple word processing packages, what software and formatting functions have you applied? Question 19: What methods of storing and filing of business documents have you used in the past?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 16: Equipment may include: photocopier, computer, printer, paging equipment, calculator, telephone, laminator, binder, fax, software and hardware for computers Follows OH&S procedures in relation to using equipment Ventilation, light, noise Conservation of resources, papers, electricity Maintenance and storage of equipment and materials Appropriate clothing and footwear Appropriate use of equipment Manufacturer‟s instructions Ergonomic considerations Question 17: Audience Purpose Enterprise procedures Equipment hazards / PPE Recycling and waste management Records management

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Structure Content – researches and sources information Writing style (eg. active vs. passive, breaking long sentences, rhythm , context, choosing words, layout – use of headers to chunk information, gender neutral, punctuation) Workplace templates, style guides Proofreading Question 18 Organisational style guides Format, font, bullets, tabs, columns Header/footer Graphics, tables Borders and shading Spelling and grammar checks Page layout Printing Help function Question 19: Records incoming and outgoing correspondence Filing systems – computer, filing cabinets Document version control Security of sensitive information

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

BSBCMN205A Use business technology
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 20: Give a detailed example of how you have opened and amended files, stored and created back up files and utilised a help screen on a personal computer. Comment on your knowledge of other common attachments to the computer and some of the basic terminology. Question 21: What are some of the simple maintenance steps with regards to common business technology that you have undertaken?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 20: Files and data opened, stored and backed up appropriately Uses Help facility appropriately Opens and saves files and attachments Uses basic terminology Understands office electronic file management system Applies version control to documents Question 21: Replaces consumables as required Follows maintenance schedules, and reporting requirements Performs maintenance according to manufacturers guidelines Identifies faults and takes appropriate action Replaces equipment as required Enterprise procedures Equipment hazards / PPE Records management

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGTR01B Coach others in job skills
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 22: When have you found coaching/teaching necessary in teaching a colleague a skill? How did you identify the need for coaching/teaching in the new skill/s? Question 23: Provide an example of how you have coached a colleague to complete a key task eg registering a delegate, helping with catering etc. Question 24: How did you know the coaching was successful?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 22: Inducting new staff, introducing new equipment/techniques, changing procedures Identification of need Performance appraisals Awareness of own competence in skill Recognition of colleague needing skill (observation) Discussion with staff Training needs analysis Question 23: Analyse colleague‟s strengths/weaknesses Defines goals to be reached Develops coaching strategy Schedules meetings/coaching sessions with colleague Explains training to be undertaken and underpinning knowledge required Demonstrates skill Enterprise procedures Workplace documentation Effective communication Leadership

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Provides opportunity for colleague to demonstrate and practice new skill Provides feedback and re-coaching/training (if required) Provides motivation Question 24: Observation and/or monitoring of staff Self-reflection Feedback from colleague/other staff Asking key questions Asking colleague to paraphrase/re-frame information

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE01B Monitor work operations
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 25: Give examples from your work experiences of how you have performed a supervisory or managerial role which involved delegating tasks to staff members and managing the quality of work of other staff members. Question 26: How have you involved team members in a process to solve a problem so that the workplace can operate more efficiently?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 25: Monitoring staff, outputs and workloads Quality assurance processes – policies and procedures Organising workflow and tasks for staff Ensuring timelines and goals are met Providing feedback Rostering Making adjustments to workloads/tasks if required Inclusion in the decision making process Ensuring staff have the appropriate skills for the position/task. Providing training if not. Clear and concise instructions provided to staff Question 26: Consult with staff SWOT analysis Quality improvement forms Surveys Enterprise procedures Workplace documentation Effective communication Quality assurance Human resource management Time management Workflow planning Leadership Industrial issues

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Focus groups 360 degree feedback Open communication and active listening Analyses problem Generates solutions resolve the problem Adjusts operational procedures as required Implements, monitors and reviews actions taken

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE08B Lead and manage people
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 27: Describe your experiences in a leadership role. Discuss your leadership style and how it varies from other styles. Question 28: How have you monitored the work performance of your colleagues and the team as a whole?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 27: Role modelling Recognition and reward of team members Support and encouragement Represent the team in a variety of situations Communicate roles and expectations Openly share information with team members and receive feedback and act on feedback from team members Set challenges and stretch targets Foster innovation Shared goals and objectives Empower staff Delegation/sharing of responsibly Question 28: Assess team members/meeting targets/goals etc Performance appraisals/reviews Acknowledgement and reward Mentoring and support Antidiscrimination and equity principles Negotiation and communication Enterprise procedures Workflow planning Leadership

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Feedback loops Regular meetings and consultations

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE03B Develop and implement operational plans
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 29: Describe how you have developed an operational plan. Discuss aspects of the plan, including the factors that impacted on the development of the plan (internal and external). Question 30: Discuss the implementation, adjustments and subsequent evaluation of the plan.
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 29: Developed to meet changes in the workplace Scope and objectives of the plan based on goals, staff and feedback Consultation with colleagues (as required) Financial and administrative framework considerations Timelines, reporting and evaluation procedures all embedded within plan Communication strategies included in plan Resources considered Future marketing plans Internal and external factors may include – changes to legislation, changes to client base, economic climate, feedback, changes to product/s, targets, seasonal variations, governmental issues, technology, industrial relations, competition, trends, regulation, standards, codes of practice, best practice, social and cultural issues, productivity, staffing issues Question 30: Change management process with staff (if applicable) Policies, procedures and guidelines followed Records and documentation kept as required Research into current and future markets and trends Industry and general issues that affect operations

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Implementation procedures Adjustments required during implementation (if applicable) Evaluation methods – qualitative or quantitative

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE11B Manage quality customer service
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 31: Discuss research that you have undertaken to get feedback on products and services from customers and colleagues in the workplace. Question 32: What are the internal and external factors that have impacted on your customer service in the workplace? Question 33: Describe your experience in managing and training staff in awareness of quality management issues with regards to total quality management, setting standards and monitoring customer service.
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 31: Customer satisfaction surveys Customer complaints/feedback Marketing research and literature – trade magazines and publications Network information – colleagues and supplier/s Formal and informal research – qualitative and quantitative Trends Question 32: Changing customer needs Trends Industry changes Organisational/management factors New equipment/technology Economic climate Electronic business practices Appropriate customer service Quality assurance processes Leadership in the area of customer service Completion of appropriate documentation Confidentiality Guarantees Fair Trading Act

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Changes to legislation/award practices and requirements Recruitment/induction practices Staffing Question 33: Communication with staff and colleagues Access to information Coaching and training Monitoring customer service standards Regular staff reviews Feedback from staff and customers Identification of problems and timely approaches to solving problems Training – regular, focus on current trends Timely response to identification of training needs

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGFA06A Interpret financial information
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 34: What regular financial reports have you prepared, and why? Question 35: In your role as a manager, how have you used and acted on financial information during your daily work?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 34: P&L, Trial Balance, revenue reports, cash flow reports, bank reconciliation, Business Activity Statements, budget reports, inventory reports, etc Prepares for the purpose of balancing, reconciling, financial management, govt reporting requirements, planning, making business decisions, tax obligations, data analysis, competitive advantage, etc Question 35: Regularly balances and reviews accounts (P&L, balance sheet) for the purpose of reconciliation, accuracy, financial control and reporting Monitors and manages assets, liabilities, income, expenditure (including line items or subsidiary ledgers where necessary) Applies financial indicators (eg. liquidity ratios, cash reserves, receivables turnover, return on capital/assets, net profits, etc) Acts on (or reports) discrepancies or reduced resource levels Formulates corrective action to achieve economies of operation Ensures performance targets are met Applies financial information to enhance decision making Legislative requirements Financial reporting standards Accrual and cash management principles Enterprise policy / procedures Accounting software Records management Audit / legal requirements Accounting terminology

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE13B Manage finances within a budget THHGLE14B Prepare and monitor budgets
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 36: Discuss how you have formulated a budget and allocated resources to achieve business outcomes. Question 37: Provide an example of how you have monitored and reviewed a budget and identify the internal and external factors that impact ed on the budget Question 38: Discuss some approaches you have taken to correct budget overruns.
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 36: Identifies scope/nature of activity (eg project outcomes, required profit margin, service levels, etc) Conducts research (eg historic data, revenue / expenditure patterns, financial proposals, price movements, economic conditions) Identifies major expenditure items for activity or project Obtains input from staff / specialists / data analysts Selects appropriate budget format (cash vs accrual, zero base vs historical, etc) Formulates revenue and expenditure estimates Formulates parameters, high/low ranges, deviation limits, worst case scenarios, contingency planning, etc Allocates budget to each line item (supported by working papers) Negotiates draft budget with management Refines estimates within parameters set by senior management Legislative requirements Accrual and cash management principles Enterprise policy / procedures Accounting software Risk management Records management Audit requirements

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Presents final to management Develops monthly/quarterly forecasts to aid monitoring Question 37: Prices of goods and services Current economic climate Future need and demand Objectives of workplace (project/program etc) Timing and timeframes Staffing and HR issues Changes to legislation, regulations, code of practices Funding body Ensures regular accrual attributions (if necessary) to ensure accurate reporting Examines financial data against forecasts (monthly, quarterly, annually) Identifies „lags‟ or cyclical events Identifies areas for improvement Acts on positive or negative variances (reassess forecasts, revisit working papers, develop action plans to get budget ontrack, etc) Prepares budget report with recommended actions for management Question 38:

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Examples may refer to various corrective strategies: eg. debtor management, sourcing from alternative/cheaper suppliers, refine costing tools, management of fixed/variable expenditure, inventory management, asset purchase vs. lease, review of operating procedures, yield management, sales performance etc

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE20B Develop and update the legal knowledge required for business compliance
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 39: Discuss where you have found information on the legal and compliance issues of business. Question 40: Describe a situation where you have worked at a management level where you needed to identify compliance issues and adjust operational procedures accordingly. Question 41: Discuss those compliance issues, particularly as they relate to event management. Question 42: Legal compliance issues often change. How have you protected your business and been aware of these changes so that this information could be shared with staff?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 39: Journals/newsletters/trade publications etc Media Consultation with legal experts Industry and associated organisations Library/internet/reference books etc Customers and/or suppliers Network members Question 40: Identify issue Consult with legal experts for advice Consult with staff – inform of changes (if applicable) Monitor systems and adjust systems if required Question 41: Research and networking skills Ability to refer to legal specialist advice Knowledge and application of legislation Industrial relations legislation related to staffing, hours, leave etc

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Compliance issues may be around: legislation, licensing, recruitment, training, OH&S, distribution of information Question 42: Remained up to date with any changes to legislation etc Contact with industry groups/networks etc Research into any changes

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGCS08B Establish and conduct business relationships
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 43: Discuss the communication techniques that you have used to build rapport with colleagues, customers and suppliers. Question 44: Describe a business negotiation that you have been involved with that resulted in a long term business relationship. Question 45: Discuss your experiences in writing a business agreement. How did you incorporate feedback from colleagues or business partners? Question 46: Discuss typical legal issues that you have dealt with in relation to business agreements. Question 47: Describe how you have nurtured and maintained a business agreement.
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 43: Maintain contact Appropriate communication – cultural and for the style of business Professional manner Creation of trust – following up agreed issues Incorporating feedback from both colleagues and clients into the negotiation Communicating the results of negations to colleagues and clients Appropriate non verbal communication Active listening and questioning Appropriate language style – considering the audience Question 44: Awareness of issues that may interrupt a business negotiation Delivering agreed goods/services on time Negotiation skills Confidentiality and security of information Professionalism in all aspects of communication with clients and colleagues Specialist legal advice sought if required Clarification from all involved sought if appropriate

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Incorporating positive and negative feedback into the negotiation Seeking professional advice on certain issues (if appropriate) Question 45: Negotiation of terms and conditions Impact of regulations and associated legal issues Communicating with client to ensure they have full understanding of contract and conditions Question 46: Payment and credit structures Liability issues Supply agreements Timing issues and timeframes Seeking legal advice (if required) Question 47: Regular contact with client including updates Evaluation of agreement – working with the feedback to improve services Ensuring clients can maintain contact Identifying goals and limits, points of agreement and differences

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGGA09B Manage projects
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 48: Discuss a project that you have managed from the beginning, the issues addressed in the project management plan and how these were communicated to colleagues. Question 49: Describe any issues or problems that arose during the implementation of the project and how you managed these. Question 50: Discuss the evaluation strategies that you used and how these were implemented. Question 51: Discuss the key skills required of a project manager.
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 48: Objectives and scope of project Milestones and reporting Risk and risk management Budget and financial plan/s for project Evaluation of project Staff involved in project Communication around the project Communicated via: meetings, email, newsletter etc Question 49: Not meeting objectives Budgetary issues Risks not managed appropriately Manage issues by: monitoring and reporting regularly Supporting and assisting project team Experience in working within timeframes and budget constraints Managing risks Communication skills

RPL Assessor Kit THT50203 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Assessing progress Working within timeframes Question 50: Feedback Evaluation from external sources Surveys and questionnaires Trials Long term monitoring Formal and informal methods Question 51: Knowledge of project lifecycles Time management Leadership skills Ability to plan and manage contingencies Administrative skills Communication skills Resource management

RPL Assessor Kit THT50302 Diploma of Event Management

STREAM UNITS

Page 62 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTFME02B Provide on site event management services
CANDIDATE’S NAME: Question 52: Question 53: Question 54: Question 55: ASSESSOR’S NAME: DATE:

Describe the process you typically follow to prepare for on-site management of an event, including examples. What are important principles that should be followed in overseeing the event set-up? How do you monitor the event operations? Discuss the process you use to oversee the event breakdown.
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 52 Develops effective plans for event Ensures all required equipment and material are in place Briefs all staff and contractors Carries out final check of arrangements Question 53 Communicates with contractor at all times Checks all aspects of event – equipment, room, staging, technical equipment, display and signage, food and beverage, registration Checks venue space Plans to correct deficiencies Conducts final brief of staff Question 54 Conducts observation of activities and „back room‟ set up Reviews reports from contractors and staff

    

workplace health and safety standard operating procedures effective communication with all stakeholders budget compliance effective time management

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Pre-empts problems before they arise and prepares contingency arrangements Undertakes corrective action quickly Liaises with attendees and customers to assess their satisfaction with proceedings Communicates regularly with contractors and staff Question 55 Coordinates packaging of equipment, materials and stocks Checks venue for cleanliness and lost belongings Conducts de-brief with contractors and staff Checks and processes all accounts for payment Prepares post event checklist of matters to be followed up

Page 64 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTFME03A Develop and update event industry knowledge
CANDIDATE’S NAME: Question 56: Question 57: Question 58: Question 59: ASSESSOR’S NAME: DATE:

Where do you source information on the event industry? Give examples of legal and ethical issues in the event industry you have had to obtain information on. Describe current and emerging technologies having an impact on the event management industry. How do you update your knowledge of the event industry and stay in touch with current issues?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 56 Industry organisations and associations Government authorities Tourism and hospitality organisations and associations Professional journals Question 57 Commission procedures Bookings at venues Confidentiality of information – clients and participants Overbooking – refunds and returns Sub-contracting Pricing Public liability Duty of care Liquor licensing Risk management

   

codes of practice standard operating procedures effective communication new technology systems and terminology

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Occupational health and safety Question 58 Project management systems Delegate registration and tracking systems Computer Aided Design (CAD) systems Internal venue booking systems Question 59 Undertakes regular training and seminars Reviews periodicals and journals Networks with colleagues and customers Participates in industry associations Researches through internet

Page 66 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTFME04A Develop an event concept
CANDIDATE’S NAME: Question 60: Question 61: Question 62: ASSESSOR’S NAME: DATE:

How do you identify overall event goals and objectives to help in developing the event concept? What factors would you take into consideration in establishing an event theme and concept? How do you develop an event concept?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 60 Liaises with event principal Gathers understanding of event audience or client base Reviews any event specifications Obtains key information – number of guests, audience needs, location, duration, financing and resources available Identifies internal and external factors which effect the event Question 61 Resource availability (eg. human, financial, physical) Potential for attraction of additional resources (eg. sponsorship, co-hosting) Level of management commitment Restrictions on lead-time Potential levels of participation and interest Competitive environment Timing and duration factors (eg. impact of public holidays and other public events) potential contributors

  

effective client relationship effective communication compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

talent requirements climate access factors marketing and promotional issues (eg. potential for media coverage) Question 62 Presents concept brief to clients Researches concept with relevant professionals Designs concepts creatively Provides examples of creative application of event concepts

Page 68 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTFME06A Manage event contractors
CANDIDATE’S NAME: Question 63: Question 64: Question 65: ASSESSOR’S NAME: DATE:

How do you identify event operational requirements? Give examples of situations in which you have been required to source contractors for events. Explain the typical process you follow to monitor contractor‟s performance.
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 63 Reviews event brief and proposed concept Prepares summary of all staging requirements Identifies safety and risk management requirements Scopes catering, venue and facility requirements Question 64 Venue hire Professional speakers Staging and audio visual suppliers Display suppliers Caterers Entertainers Equipment hire companies Question 65 Establishes regular communication regime Monitors performance through observation and discussion Monitor performance against contract specifications.

     

compliance with workplace health and safety compliance with standard operating procedures effective communication with contractors budget compliance effective time management effective contract management

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Obtains feedback from other staff, contractors, volunteers, clients, and event participants Identifies adjustments and negotiate changes Takes appropriate action to correct faults or delays when apparent Undertakes formal review against contractor‟s brief

Page 70 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THHGLE22A Manage risk
CANDIDATE’S NAME: Question 66: Question 67: Question 68: ASSESSOR’S NAME: DATE:

Describe risk management strategies you have developed when preparing events. Give examples of risk management strategies you have implemented in managing events? How do you monitor the effectiveness of the risk management strategy?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 66 Demonstrates experience in identifying and documenting risks Conducts probability and likelihood assessment Develops strategies for minimising risks Develops contingency plans Develops communication mechanisms e.g. incident reporting Undertakes training and communication Question 67 Describes situations requiring risk monitoring Explains risk minimisation action taken in regard to safety, legal, financial and operations. Describes risk minimisation across a range of activities e.g. offices, kitchens, bars and restaurants, accommodation establishments, event venues, outdoor event venues, natural environments, grandstands, mosh pits, racecourses, attractions and theme parks, aquatic venues. Question 68 Includes evaluation of risk in project plan Implements effective incident reporting



  

compliance with occupational health and safety legal compliance effective financial management effective contract management

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Feeds information on risk management into the organisation's overall health, safety and security planning processes

Page 72 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTPPD08B Plan and develop event proposals and bids
CANDIDATE’S NAME: Question 69: Question 70: Question 71: ASSESSOR’S NAME: DATE:

What steps do you undertake when interpreting the event brief from the client? Describe your experience in preparing proposals and bids. Describe bid materials you have prepared and how these have been presented to the client.
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 69 Assesses brief requirements and organisation‟s capability to provide the services Reviews event concept and theme Assesses operational aspects Creates a plan of action Clarifies requirements with client Question 70 Demonstrates experience in developing bids across a range of environments and circumstances Works with suppliers and other stakeholders to develop bid information Demonstrates ability to display a competitive advantage in bid Demonstrates ability to meet and exceed customer expectations in bid presentation Demonstrates ability in incorporating new technology in bid Seeks support for the proposal/bid from relevant individuals and agencies Question 71

   

client relationship effective communication financial management compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Demonstrates experience in a range of bid materials including written and multi-media Displays knowledge of new technologies in presenting materials Demonstrates contemporary presentation and promotional techniques

Page 74 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTPPD09B Develop conference programs
CANDIDATE’S NAME: Question 72: Question 73: Question 74: ASSESSOR’S NAME: DATE:

What are the major considerations when developing conference objectives and designing conference programs? What important issues should be included in the conference program? How do you finalise the program details for the conference?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 72 Liaise with clients and other stakeholders to confirm theme and objectives Incorporate overall theme and context of conference Establish key outcomes to be achieved for client and attendees Confirm venue Confirm dates and times Develop overall conference format within known budget, venue and staging constraints Prepare detailed breakdown of conference program Integrate technological options where appropriate Include principles of adult learning in development of business sessions Question 73 Workshop details Plenary sessions Break-out sessions Keynote speakers

  

effective client relationship effective communication demonstrated compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Facilitators details Speaker availability Venue-related issues Technology being used Parking and transport arrangements Menus and meal arrangements Accommodation arrangements (if required) Attendee Workshop kits Networking events Question 74 Consults with client to finalise details Confirms arrangements with contractors Initiate appropriate actions printers etc

Page 76 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

THTFME05A Select event venues and sites
CANDIDATE’S NAME: Question 75: Question 76: Question 77: ASSESSOR’S NAME: DATE:

What are typical features you would look for when analysing venue or site requirements? What process do you follow to source venues or sites for an event? Give examples. How do you confirm the venue or site selection with all relevant parties?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 75 Compatibility with overall event concept and objectives Meets needs of all stakeholders including those with disabilities Complies with the specification for the event including availability, facilities and services (eg. catering, size of area, equipment, toilets, parking), disability access, staging, capacity, budget parameters, access and timing (set-up and break down) Accommodates estimated numbers Provides adequate facilities and services Meets proposed budget Suits audience/delegate profile and location Meets workplace health and safety requirements Meets legal and insurance requirements Question 76 Prepares specification of requirements Researches potential venues in area using directories, internet search, tourism and government information, advertising, networks

    

client relationship effective communication logistics management budget compliance standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Undertakes initial enquiries to assess cost, availability and capacity Prepares shortlist of potential venues Negotiates with potential venues regarding detailed aspects of event Selects preferred venue Conducts any reference checks or external reviews Selects multiple venues if appropriate Briefs colleagues and other stakeholders Question 77 Confirms selected venue in writing Reviews and signs contract for use Establishes communication strategy with venue representative Refers specific venue requirements/issues to overall event management plan

Page 78 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

SRXHRM001B Manage volunteers
CANDIDATE’S NAME: Question 78: Question 79: Question 80: Question 81: ASSESSOR’S NAME: DATE:

Describe the types of activities in which you have used volunteers during events. How do you research and document needs for volunteer involvement? What process do you follow for recruiting volunteers? How do you maximise retention of volunteers and ensure a positive experience?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 78 Fixtures Support services Classes Training Administration Controlling Coaching Officiating Safety Mentoring First-aid services Question 79 Identifies human resource needs from event specification Assesses and documents benefits to organisation in using volunteers

  

effective human resource management effective communication compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Assesses risks involved in using volunteers Prepares business case supporting volunteer involvement, including assessment of all pros and cons Question 80 Identifies role and prepare duty statement or position description Establishes volunteer rewards Establishes target areas for volunteers Sources volunteers through networks or advertising Undertakes assessment against criteria Formalises volunteer arrangements with volunteers in writing Formalises insurance and other legal requirements Question 81 Ensures support for volunteers is part of organisation‟s culture Builds volunteer needs into position descriptions Provides adequate induction and ongoing training Provides regular counselling and mentoring services to volunteers Involves volunteers in social and other aspects of work environment Provides adequate support for volunteers during event e.g. meal breaks, uniforms, and communication De-briefs with volunteers after event Provides recognition during and after event

Page 80 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

SRXEVT010A Manage an event across a number of facilities
CANDIDATE’S NAME: Question 82: Question 83: Question 84: Question 85: ASSESSOR’S NAME: DATE:

How do you determine the nature of the usage of all facilities proposed for an event? Describe the process used for developing a risk management strategy and operational plan for an event across multiple facilit ies. Describe a communication strategy you have developed for an event across multiple facilities. How do you ensure uniformity of the quality of operations over a number of venues?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 82 Specifies each element of the event and venue requirements for each Identifies the most appropriate venues for each element Analyses overall event requirements and relevance to venues e.g. contingencies, budget, timing, resources, sponsor signage, media access, VIP areas Prepares a facilities management plan for each venue Question 83 Identifies all risks associated with each venue Develops strategies for minimising risks Develops venue contingency plans Identifies all equipment, staffing and other resource requirements for each venue Identifies transport requirements between venues and establish transport plan Communicates plans to all staff and stakeholders Question 84

     

effective client relationships effective communication effective logistics management budget compliance effective human resource management effective facilities management

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Prepares and documents communication requirements for all venues Identifies the most appropriate form of communication between facilities using all available technology Develops formal communication strategies Communicates strategy to all stakeholders Question 85 Prepares operational guidelines for event Identifies all environmental requirements which may have an impact e.g. weather, waste management, transport facilities Ensures all venues have capability to meet guidelines Establishes contingencies for support between venues if required

Page 82 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

SRXEVT012A Liaise with state/local government agencies
CANDIDATE’S NAME: Question 86: Question 87: Question 88: Question 89: ASSESSOR’S NAME: DATE:

Describe the government authorities you have dealt with in preparing events and the regulations these agencies deal with. How would you identify important government personnel associated with the event? In your experience, you would have developed liaison strategies for working with government agencies. What is normally involved with this? How do you identify the government objectives relevant to the event?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 86 Sport/recreation agencies Facilities management bodies Parks/public place managing authorities Transport agencies Licensing authorities e.g. liquor licensing Traffic management authorities Waste management authorities Utilities e.g. water, sewerage, electricity Tourism authorities Information services Police Emergency services Convention/event sections Question 87

   

effective communication respect for ethical standards legislative compliance compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Identifies key personnel in the major portfolio areas of the relevant authorities e.g. politicians, heads of department, Chief Executives (local government), section heads, foreman/leading hand, officers Maintains contact list for local, state and federal government Conducts meetings with government personnel regularly Matches event team members with relevant government officials where appropriate Question 88 Identifies a government agency as liaison partner with other government agencies Establishes positive and effective working relationship Establishes a working committee involving key players Establishes Memorandum of Understanding or other formalities where appropriate Question 89 Conducts discussions with key personnel in relevant agencies Determines government role in funding event to incorporate in overall event strategy Involves agencies in all aspects of event planning Formalises requirements in a joint document Considers in all stages of event planning, the aspects of government objectives e.g. economic, social, political, cultural

Page 84 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

CUETEM03B Establish and manage production requirements and resources
CANDIDATE’S NAME: Question 90: Question 91: Question 92: Question 93: ASSESSOR’S NAME: DATE:

How do you establish the production requirements for an event? Describe the planning process you undertake for the production side of the event. What are the typical resources you have had to source and cost to achieve production requirements? Describe how you have managed the construction and installation requirements of an event production, giving examples.
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 90 Reviews event concepts and specifications Prepares detailed description of production relating to equipment, technical, environmental and safety aspects Assesses the feasibility of production capability based on specification Reviews with appropriate technical personnel and professionals where appropriate Clarifies and documents production requirements based on above assessment Question 91 Works with appropriate personnel to identify production options Reviews all product instructions/specifications for production equipment to ensure special requirements are included Documents production process Prepares action plan for production process, involving all labour, materials, equipment and facilities Prepares detailed schedule/run sheet of activities

      

workplace health and safety compliance compliance with standard operating procedures effective communication with contractors budget compliance time management contract management application of manufacturer specification

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 92 Labour e.g. employees and volunteers „Riders‟ for performers (e.g. special on-stage or backstage requirements) Materials e.g. wiring, construction materials, decorative items Equipment e.g. stage lighting, sound equipment, audio, sets, props, special effects and artworks Facilities e.g. venues, staging, transport Question 93 Establishes clear communication strategy with technical staff Prepares production schedule e.g. when staff and performers have access, when they need to be finished performance and breakdown time Ensures all personnel are aware of constraints regarding budget and timeframes Allocates tasks to appropriate personnel effectively Monitors production process through observation and formal reporting Conducts meetings with relevant personnel during process to ensure smooth operation Conducts post-production review to assess effectiveness against specifications

Page 86 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

CUEFIN03B Obtain sponsorship
CANDIDATE’S NAME: Question 94: Question 95: Question 96: ASSESSOR’S NAME: DATE:

How do you determine the financial requirements and sponsorship opportunities relating to an event? What strategies do you adopt to obtain sponsorship? How do you ensure sponsors receive excellent customer service during the event?
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 94 Identifies detailed event costs by consulting with relevant colleagues e.g. management, technical or creative specialists, organising committees, boards of management, funding bodies Identifies event components most appropriate or attractive to sponsorship Sets sponsorship targets relating to income and expenditure Reviews past sponsorships provided and those being provided to other similar events Identifies potential sponsors related to each aspect of the event Question 95 Develops sponsorship proposals Conducts promotional campaign Arranges meetings with potential sponsors Prepares suitable ‟sponsorship pitch‟ Conducts meetings professionally Formalises sponsorship arrangements through appropriate contract Question 96

  

effective communication budget compliance compliance with standard operating procedures

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Ensures commitments to sponsors are built into operational plan Liaises with sponsors before, during and after the event to assess satisfaction Continually monitors activities to ensure they meet sponsor expectations Documents proceedings Prepares formal report of activities, proceedings and outcomes to sponsors Provides sponsor with opportunity for feedback

Page 88 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

BSBHR402A Recruit and select personnel
CANDIDATE’S NAME: Question 97: Question 98: Question 99: ASSESSOR’S NAME: DATE:

How do you establish and maintain personnel needs in relation to an event? What are important considerations when developing job specifications? Describe the process you follow to recruit staff, including assessing and selecting applicants.
KEY POINTS INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

The candidate‟s response should evidence the following

Question 97 Prepares duty statements and position descriptions for work on the event Follows organisational policies regarding staffing Identifies and documents required competencies and behaviours Prepares estimate of staffing numbers required in each category Documents evidence of staffing needs Question 98 Specifications accurately reflect role required and how it fits in with the team as a whole Specifications include all relevant information:  job title and purpose of position  skills and knowledge necessary    competencies required by staff qualifications person specifications

  

effective human resource management effective communication standard operating procedures

Input from other staff, managers and stakeholders is sought in preparing specification

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Job description is written in a clear, concise manner, and complies with relevant legal requirements and organisational format Job specification is confirmed with appropriate personnel Question 99 Prepares selection strategy and assessment criteria Advertises position/s through appropriate media – electronic and print Shortlists candidates from applications Interviews shortlisted candidates Conducts practical assessment where appropriate Assesses candidate against criteria Prepares selection report Formalises selection and prepare necessary documentation Informs candidates promptly

Page 90 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

RECORD OF CONVERSATION

BSBADM502A Manage meetings
CANDIDATE’S NAME: ASSESSOR’S NAME: DATE:

Question 100: What is the typical process you follow when preparing for meetings. Question 101: How do you conduct meetings to ensure they are most effective? Question 102: What are the follow up arrangements from meetings that you normally adopt?
KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Question 100 Establishes purpose of meeting clearly Establishes style and format of meeting e.g. formal meeting, workshop, brainstorming etc Prepares agenda for meeting in consultation with stakeholders Identifies necessary participants Selects venue with suitable facilities Invites participants in a timely manner Dispatches meeting papers to participants in a timely manner Allocates a minute taker for meeting Question 101 Chairs meeting according to established procedure, or appoints chair to undertake role appropriately Ensures quorum is present if required Conducts meeting in an efficient manner respecting timeframes Facilitates adequate discussion and participation amongst all attendees

  

effective communication standard operating procedures time management

RPL Assessor Kit THT50302 Diploma of Event Management

KEY POINTS
The candidate‟s response should evidence the following

INDUSTRY REQUIREMENTS
These must be evidenced in the candidate‟s response

Indicate if response addresses KP and IR

COMMENTS
Record other key points and examples from conversation. Identify whether a practical assessment is warranted.

Ensures voting is conducted according to rules and protocols where appropriate Ensures minutes are correctly recorded Question 102 Prepares and distributes minutes to all participants Refers actions to appropriate officers Formalises any correspondence required

Page 92 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION D
Practical Tasks and Observation Recording Sheets
You use this section to assist you in determining a candidate‟s competency in those areas where they have not yet successfully demonstrated their skills, knowledge and prior experience. Therefore, candidates are not required to complete all tasks. You select tasks after considering available evidence collected through previous phases and according to context and needs of each candidate.

Page 93 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

PRACTICAL TASKS
Candidates are not required to complete all tasks. The Assessor is to select tasks after considering available evidence collected through previous phases and according to the context and needs of each candidate. As required, assessors are to provide applicants with a range of case studies outlining proposed events to be organised. The applicant can apply the appropriate case study that most relates to their own experience. The events described in the case studies should be of sufficient scale to require use of a number of facilities. The case study should include details of nature of event, approximate numbers expected, number of venues, special requirements and timeframes.

Unit of Competency CUFSAF01B Follow Health, Safety and Security Procedures THHGTR01B Coach others in Job Skills THHGLE01B Monitor Work Operations 3. 2. 1.

Practical Task Scenario: You are responsible for showing a new staff member around your place of employment. You need to address personal presentation issues with the new staff member with regards to health and safety issues. Identify common personal presentation issues and how these affect health and safety with the new staff member. Scenario: Choose a simple skill and coach the assessor in this skill. This skill may be how to deal with a difficult customer or any practical skill dependant on the resources of the environment at the time. Task: You are the team leader of a group of 4 planning a charity event in several months time. (you may select the nature of the event based on your area of interest). It is your role to plan and organise the workload amongst team members and to monitor the quality of the teams endeavours. You must also monitor the amount of time each team member is to spend on the project. Create an outline of the key actions you would take to manage the team and monitor the tasks. Scenario: You have been told to address a staff meeting for 10 minutes to remind staff about general workplace health and safety issues. Deliver you address highlighting the key issues that are commonly forgotten in a workplace.

THHGLE02B Implement workplace Health, Safety and Security procedures THHGLE08B Lead and Manage People THHGLE03B Develop and Implement Operational Plans THHGLE040 Establish and Maintain a Safe and Secure Workplace

4.

5.

Task: You are training a staff member to become a team leader. Describe the key points you would mention to undertake in order to be a good leader.

6.

Task: Produce a list of major considerations including industrial and/or legislative requirements that affect planning and operations in your workplace. You need to show a current understanding of current legal issues which affect general operations within the industry. Task: Collate detailed records of enterprise health, safety and security policy documents that you have developed, including documentation related to any OH& S training as well as staff consultation. Show evidence of the procedures for ongoing identification of risks and the addressing of all legislative issues. Discuss with the assessor.

7.

Page 94 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

THHGFA06A Interpret Financial Information THHGLE13B Manage Finances Within a Budget THHGLE14B Prepare and Monitor Budgets THHGLE20B Develop and Maintain Legal Knowledge Required for Business Compliance THHGCS08B Establish and Conduct Business Relationships THHGGA09B Manage Projects THTFME04A Develop an event concept THTFME06A Manage Event Contractors THTPPD09B Develop conference programs THTFME05A Select event venues and sites SRXHRM001B Manage volunteers

8.

9.

Task: The candidate is to be given a Profit and Loss Statement and a Balance Sheet from a business (supplied by the assessor) and is required to interpret the meaning of both. This interpretation may include highlighting areas of concern and an opinion on the overall performance and position of the business. Task: Examine a budget (given by assessor), compare to actual figures and then calculate the variance or the deviation, explain whether it is favourable and unfavourable and choose the three areas/items that need the most urgent attention.

10. Task: Create a budget for a business including revenue and expenditure. Explain how the information for the figures will be collected and how evaluation will occur. 11. Task: Produce a list of industrial and/or legislative requirements that affect planning and operations in your workplace. You need to show a current understanding of current legal issues which affect general operations within the industry.

12. Task: Create/describe a potential business negotiation/relationship and then list the important aspects of managing this relationship including any legal issues.

13. Task Create a two page summary of a project undertaken with supporting documentation.

14. Using the information in the case study, develop an overall concept for the event, including event objectives, theme and format. 15. Task: Observation of a communication between the event manager and a event contractor. This may need to be in hindsight with written documentation to evidence of the management role undertaken.

16. Using the case study, develop a draft program for the event.

17. Using the case study, identify potential venue/s in your local area which may be suitable for this event.

18. Using the case study, identify roles which may be filled by volunteers and prepare a brief duty statement for volunteers.

RPL Assessor Kit THT50203 Diploma of Event Management

SRXEVT010A Manage an event across a number of facilities

19. Using the case study referred to above, document the main points you would include in the following plans for this event:      Facilities plan; Risk management strategy; Operational plan; Communication strategy; Quality plan.

SRXEVT012A Liaise with state/local government agencies CUETEM03B Establish and manage production requirements and resources CUEFIN03B Obtain sponsorship

20. Using the case study, identify any government agency requirements with this event and a process for achieving relevant approvals, permits or support.

21. Using the case study, identify any production requirements associated with the event, and a process for addressing these.

22. Using the case study, identify financial requirements for the event and potential sponsorship opportunities.

RPL Assessor Kit THT50203 Diploma of Event Management

OBSERVATION RECORDING SHEET

Practical Tasks
CANDIDATE’S NAME: ASSESSOR’S NAME: LOCATION:
NB: The skills listed below must be verified by a competent assessor through observed demonstration either in the candidate‟s workplace as part of the candidate‟s normal work duty OR as part of a practical assessment/demonstration set by the assessor.
Unit and element covered in task Task No. Observable behaviours in task Industry requirements Assessor’s comments Indicate if behaviour observed Date assessed

SIGNATURE: SIGNATURE:

DATE: DATE:

CUFSAF01B Follow health, safety and security procedures

1

   

Displays awareness that health and safety issues extend to and include personal presentation. Each different situation needs to take into account the workplace environments health and safety issues. These may include: appropriate clothing and footwear. appropriate personal grooming and hygiene

  

Enterprise policies and procedures WH&S legislation and regulation Other legislation or regulation eg. (health)

THHGTR01B Coach others in Job Skills

2

     

Allows enough time for coaching. Explains purpose of coaching session Communicates clearly with trainee Explains and demonstrates the job skills and then allows opportunity for the trainee to practice skill. Provides feedback to trainee in constructive manner. Follow up and evaluation of new skill in trainee.

 

Enterprise policies and procedures WH&S legislation and regulation

Page 97 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THHGLE01B Monitor work operations

3

   

THHGLE02B Implement workplace health and safety procedures

4

    

Plans work flow of staff and colleagues against key agreed actions of plan. Demonstrates adjusting of systems to promote efficiency Records maintained of work flow and decisions made regarding workflow Problem solves and makes decisions , this may need to include colleagues. Reminds staff of the main issues and legislation that impact on their workplace. Informs staff of the ways to bring issues to attention Informs staff on location/availability of OH&S information. Encourages and accepts input from all staff members. Explains the need for documentation and ongoing training. Model efficiency in individual performance. Support organisational goals Clear and concise communication of organisation goals. Encourage team communication and input particularly towards innovative work practices Monitor Progress and use careful delegation of tasks to ensure progress Undertaking of a mentoring role

  

Enterprise policies and procedures WH&S legislation and regulation

Workplace record templates
Enterprise policies and procedures WH&S legislation and regulation

  

Workplace record templates

THHGLE08B Lead and Manage People

5

     

  

Equal Employment Opportunity Anti-Discrimination Legislation Enterprise Specific Goals.

Page 98 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THHGLE03B Develop and Implement operational plans

6

List includes:  Scopes and objectives of plan  Consultation with colleagues  Development of resource strategy  Communication strategies  Development of evaluation methodology  Understanding of current legislative requirements in an event industry business.  Knowledge of how to seek more information on legislative requirements.  Monitoring of achievement of objectives within operational plan

 

Event specific legislation Enterprise specific Industrial considerations.

THHGLE04B Establish and maintain a safe and secure workplace

7

     

Demonstrated experience in the area of maintaining a safe and secure workplace. Displays understanding of workplace health and safety issues. Displays policy documentation developed on health, safety and security. Discussion/consultation with staff evident in plans, policies and procedures. Ongoing risk and hazard identification strategies evident in plans, policies and procedures. Demonstrates commitment to evaluating organisation workplace health and safety systems and making improvements where required.

  

Enterprise policies and procedures WH&S legislation and regulation

Workplace record templates

Page 99 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THHGFA06A Interpret financial information

8

Shows understanding of the accounting process by correctly interpreting the financial statements :  Uses relevant performance indicators and benchmarks  Identifies relevant financial information for particular areas of operation  Reviews and interprets financial information accurately A correct interpretation will also show the ability to apply financial information to make managerial decisions. Demonstrates understanding of a budget and budget terminology through:  Ability to accurately check income and expenditure against budget  Ability to identify and report on deviations  Identifies appropriate options for managing deviations Ability to interpret the budget should lead to a demonstration of using this information to make correct management decisions. The completed task should show a professional understanding of the budget process demonstrated through the correct layout of budget and realistic figures. Budget demonstrates:     Identification of relevant data sources for preparation of the budget Estimation of income and expenditure based on valid and reliable information Planning to meet enterprise objectives Negotiation, consultation and communication with colleagues

 

Relevant Financial Standards
Enterprise policies and procedures

THHGLE13B Manage Finances within a Budget

9

 

Relevant Financial Standards
Enterprise policies and procedures

THHGLE14B Prepare and monitor budgets

10

 

Relevant Financial Standards
Enterprise policies and procedures

Page 100 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THHGLE20B Develop and update the legal knowledge required for business compliance THHGCS08B Establish and Conduct Business Relationships

11

List produced demonstrates knowledge of legal and legislative issues that are typical in workplace environments.

   

Relevant legislation Industrial awards Taxation Contractual Obligations

12

Description of negotiation/relationship includes:  Use of appropriate communication and interpersonal skills and techniques to build trust  Negotiations and communication conducted in a business like and professional manner.  Take steps to foster and maintain relationships including honoring agreements  Incorporate legal advice on contract development Summary and supporting documentation supplied demonstrates:  Identification and scoping of project  Resource constraints identified  Project plan developed  Progress reviewed against plan at strategic points  Completion of project within timeframes  Evaluation of project
   

  

Effective client relationship Effective communication Contract law

THHGGA09B Manage Projects

13

 

Effective client relationship Effective communication

THTFME04A Develop an event concept

14

Develops a concept and format that reflects event objectives Develops a concept and format that is operationally practical Demonstrates knowledge of typical formats for different styles of events Demonstrates knowledge of creative event options

  

Effective client relationship effective communication compliance with standard operating procedures

Page 101 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THTFME06A Manage event contractors

15

   

Identifies all event operational requirements and components Demonstrates understanding of event staging Identifies components suitable for contracting Identifies appropriate contractors







  

Compliance with workplace health and safety Compliance with standard operating procedures Effective communication with contractors Budget compliance Effective time management Effective contract management Effective client relationship Effective communication demonstrated Compliance with standard operating procedures

THTPPD09B Develop conference programs

16

     

Identifies conference objectives Designs appropriate conference program Understands typical conference session formats Analyses range of options for conference staging and set up Demonstrates principles of adult learning Needs of different segments of the market in relation to conference activities

 



Page 102 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

THTFME05A Select event venues and sites

17

   

   

Analyses venue requirements Identifies appropriate venues in local area Demonstrates ability to research and select an appropriate venue or site Understands different styles of venues and sites, services offered and their suitability for particular event types Understands presentation styles for venue and site information Identifies information sources for venue and site information Understands the features and requirements of typical venue or site contracts Understands typical operational structures within a venue Identifies volunteer opportunities in work schedule Prepares accurate volunteer duty statement

    

Client relationship Effective communication Logistics management Budget compliance Compliance with standard operating procedures

SRXHRM001B Manage volunteers

18

 



 

Effective human resource management Effective communication Compliance with standard operating procedures

Page 103 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

SRXEVT010A Manage an event across a number of facilities

19

       

Develops event objectives Develops a comprehensive event program Plans, budgets and sets timelines for the event Develops facilities plan Develops risk management plan Develops operational plan Develops communication strategy Develops quality plan

    



Effective client relationships Effective communication Effective logistics management Budget compliance Effective human resource management Effective facilities management Effective communication Respect for ethical standards Legislative compliance Compliance with standard operating procedures

SRXEVT012A Liaise with state/local government agencies

20

  

Identifies government authorities relevant to the event Ensures event complies with all legal requirements Identifies government permits and approvals required for elements of the event

   

Page 104 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Unit and element covered in task

Task No.

Observable behaviours in task

Industry requirements

Assessor’s comments

Indicate if behaviour observed

Date assessed

CUETEM03B Establish and manage production requirements and resources

21

      

Evaluates production concepts and ideas Identifies safety requirements of production concept Documents production requirements Identifies labour, materials, equipment and facility requirements Documents action plan Identifies supply sources for production Identifies estimated costs for production







   

Workplace health and safety compliance Compliance with standard operating procedures Effective communication with contractors Budget compliance Time management Contract management Application of manufacturer specification Effective communication Budget compliance Compliance with standard operating procedures

CUEFIN03B Obtain sponsorship

22

  

Identifies all financial requirements of event Identifies components eligible for sponsorship Identifies potential sponsors

  

Page 105 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION E
Resources for Practical Tasks
You use this section to access any resources required by the candidate to undertake the practical task/s or scenario/s. They are suggested resources only. You may wish to modify or use other resources for the assessment tasks.

Page 106 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 14
Candidate Name: .....................................................................

Develop an Event Concept

Page 107 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 15
Candidate Name:
Activity

.....................................................................
Potential contractors

Page 108 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 16
Candidate Name: .....................................................................

Develop Conference Program

Page 109 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 17
Candidate Name: .....................................................................

Select Event Venues and Sites

Page 110 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 18
Candidate Name:
Manage Volunteers Event Roles and Activities Can utilise volunteers

.....................................................................

Volunteer Duty Statement

Page 111 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 19
Candidate Name: .....................................................................

Manage an Event Across a Number of Facilities Facilities Plan

Risk Management Strategy

Operational Plan

Communication Strategy

Quality Plan

Page 112 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 20
Candidate Name: .....................................................................

Liaise with State/Local government Agencies Activity Relevant Government Agencies Document required (e.g. license, permit, letter of support)

Page 113 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 21
Candidate Name: .....................................................................

Establish and Manage Production Requirements and Resources

Page 114 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

Assessment Task 22
Candidate Name:
Obtain Sponsorship

.....................................................................

Major Event Task/Activity

Budget

Potential Sponsorship

Page 115 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION F
Third Party Verification
The preferred approach in gaining third party validation is to take the forms in this section to the candidate‟s previous employers or referees to gain confirmation of the candidate‟s skills against the required competencies. This would be done during a conversation or interview with these people. It may be beneficial to make contact with the employers/referees early in the recognition process to make appointments, particularly if you have to travel some distance to visit them. This may be done on the same day as a practical assessment in the workplace if appropriate. It is recommended that verification be obtained from one or two referees who can confirm the candidate‟s industry skills in context over time.

Page 116 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

REFEREE TESTIMONIAL
(Date) To whom it may concern, RE:
(insert candidate name)

skills in/as
(insert industry/job title)

I certify that the above named person has: worked at for a period of years

regularly undertaken the following activities within the workplace since commencing employment with this organisation:

 Initial those skills/ competencies (below) that the candidate has or can successfully perform in the workplace
 Developed a strong understanding of the event industry  Managed a diverse range of events  Prepared event concepts and associated operational plans  Organised all operations involving the event  Worked with contractors, facility providers and suppliers to coordinate events  Liaised with appropriate government agencies in relation to events  Recruited and selected staff and volunteers for events  Obtained event sponsorship  Managed workplace meetings If you would like any further information or would like to discuss any of the above, I can be contacted on Yours sincerely

Signature Print Name and Position

Page 117 of 141

RPL Assessor Kit THT50203 Diploma of Event Management

SECTION G
Assessment Tables
You use these tables as a reference tool to see at a glance which units/elements of competency are within the qualification. Question numbers refer to those found in SECTION C of this kit. Practical assessment/scenarios numbers refer to those found in SECTION D of this kit. It is important to note that this section is used for validation purposes only. Any mapping should be done after questions and tasks have been selected.

Page 118 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements

Performance Criteria

Questions

THHCOR01B Work with colleagues and customers THHCOR01B/01 Communicate in the workplace 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Conduct communication with customers and colleagues in a polite, professional and friendly manner Use language and tone appropriate to a given situation in both written and spoken communication Use appropriate non-verbal communication in all situations Observe and take into consideration non-verbal communication of colleagues and customers Show sensitivity to cultural and social differences Use active listening and questioning to facilitate effective two-way communication Identify potential and existing conflicts and seek solutions in conjunction with parties involved Select an appropriate medium of communication for the particular audience, purpose and situation, taking into consideration the characteristics of each medium and the relevant factors involved 1.9 THHCOR01B/02 Maintain personal presentation standards 2.1 Use the medium correctly and according to standard protocol and enterprise procedures Practice high standards of personal presentation in accordance with:  enterprise requirements  work location  occupational health and safety issues  impacts on different types of customers  specific requirements for particular work functions THHCOR01B/03 Provide service to colleagues and customers 3.1 Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information 3.2 3.3 3.4 Meet all reasonable needs and requests of customers within acceptable enterprise time frames Identify and take all opportunities to enhance the quality of service Recognise customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and enterprise procedures 3.5 3.6 Handle customer complaints positively, sensitively and politely and in consultation with the customer Refer difficult complaints to the appropriate person in accordance with individual level of responsibility and enterprise policy and procedures 3.7 Maintain a positive and co-operative manner at all times 3 3 3 3 3 3 3 1, 3, 4 1, 3, 4 2 1 1 1 1, 3 1, 5, 6 1, 3, 4 1, 3, 4

Page 119 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements THHCOR01B/04 Work in a team

Performance Criteria 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 Demonstrate trust, support and respect towards team members in day-to-day work activities Recognise and accommodate cultural differences within the team Identify work-team goals jointly with colleagues and relevant others Identify, prioritise and complete individual tasks within designated time frames Seek assistance from other team members, supervisors and managers when required Offer assistance to colleagues when required, to ensure designated work goals are met Acknowledge and respond to feedback and information from other team members Negotiate changes to individual responsibilities to meet reviewed work goals

Questions 4 1, 4 4 4 4 4 4 4

THHCOR02B Work in a socially diverse environment THHCOR02B/01 Communicate with customers and colleagues from diverse backgrounds THHCOR02B/02 Deal with cross cultural misunderstandings 1.1 1.2 1.3 1.4 2.1 2.2 2.3 2.4 2.5 Value customers and colleagues from different cultural groups and treat them with respect and sensitivity Take into consideration cultural differences in all verbal and non-verbal communication Communicate through the use of gestures or simple words in the other person's language, where language barriers exist Obtain assistance from colleagues, reference books or outside organisations when required Identify issues which may cause conflict or misunderstanding in the workplace Address difficulties with the appropriate people and seek assistance from team leaders or others where required Consider possible cultural differences when difficulties or misunderstandings occur Make efforts to resolve misunderstandings, taking account of cultural considerations Refer issues and problems to the appropriate team leader/supervisor for follow-up 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6 1, 5, 6

CUFSAF01B Follow health, safety and security procedures CUFSAF01B/01 Follow workplace procedures on health, safety and security 1.1 Comply with health, safety and security procedures in accordance with organisational policy, relevant legislation, insurance requirements and safety plan where appropriate 1.2 1.3 Identify and promptly report breaches of health, safety and security procedures Work safely and ensure that all work activities are undertaken in a safe manner and do not present a hazard to fellow workers or the public CUFSAF01B/02 Deal with emergency situations 2.1 Recognise emergency and potential emergency situations, and determine and take required action within scope of individual responsibility 2.2 2.3 2.4 Follow emergency procedures in accordance with organisational procedures Seek assistance from colleagues and/or other authorities where appropriate Report details of emergency situations accurately as required in accordance with organisational policy 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 1 1 1 1 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 1 1 1

Page 120 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 1 1 1 1 1 1

Elements CUFSAF01B/03 Maintain personal safety standards

Performance Criteria 3.1 3.2 3.3 3.4 Use appropriate safety clothing, footwear and personal protection equipment Undertake measures to prevent injury or impairment related to workplace activities and control workplace hazards Carry out all manual handling in accordance with legal requirements, enterprise policies and national health and safety guide lines Assist in maintaining workplace in a safe condition Identify occupational health and safety issues requiring attention Raise occupational health and safety issues with the designated person in accordance with organisation and legislative requirements

Questions 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11

CUFSAF01B/04 Provide feedback on health, safety and security

4.1 4.2

THHGCS03B Deal with conflict situations THHGCS03B/01 Identify conflict situations 1.1 1.2 Identify potential for conflict quickly and take swift and tactful action to prevent escalation Identify quickly situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance THHGCS03B/02 Resolve conflict situations 2.1 2.2 2.3 2.4 THHGCS03B/03 Respond to customer complaints 3.1 3.2 3.3 3.4 3.5 3.6 Take responsibility for finding a solution to the conflict within the scope of individual responsibility Encourage all points of view and accept them and treat them with respect Use effective communication skills to assist in the management of the conflict Use accepted conflict resolution techniques to manage the conflict situation and develop solutions Handle complaints sensitively, courteously and discreetly Take responsibility for resolving the complaint Establish and agree on the nature and details of the complaint with the customer Taken appropriate action to resolve the complaint to the customer's satisfaction wherever possible Where appropriate, use techniques to turn complaints into opportunities to demonstrate high quality customer service Complete any necessary documentation accurately and legibly within time constraints 3, 12 3, 12 1, 3, 12 3, 12 1, 3, 12 3, 12 3, 12 3, 12 3, 12 3, 12 1, 3, 12 3, 12

THHGGA01B Communicate on the telephone THHGGA01B/01 Respond to incoming telephone calls 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Answer calls promptly, clearly and politely in accordance with enterprise standards Offer friendly assistance to the caller, and accurately establish the purpose of the call Repeat call details to the caller to confirm understanding Answer caller enquiries promptly, or transfer caller to the appropriate location/person Record caller requests accurately and pass on to the appropriate department/person for follow-up Relay messages accurately to the nominated person within designated timelines Report threatening or suspicious phone calls promptly to the appropriate person, in accordance with enterprise procedures Use language and tone and volume appropriate to phone calls 14, 15 14, 15 14, 15 14, 15 14, 15 14, 15 14, 15 15

Page 121 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements THHGGA01B/02 Make telephone calls

Performance Criteria 2.1 2.2 2.3 2.4 2.5 Obtain correct telephone numbers Establish clearly the purpose of the call prior to calling Use telephone equipment correctly in order to establish contact Communicate clearly your name, company and reason for calling Be polite and courteous at all times

Questions 14 14 14 14, 15 14, 15

THHGGA02B Perform office procedures THHGGA02B/01 Process office documents 1.1 1.2 1.3 Process documents accurately, in accordance with enterprise procedures and within designated timelines Use office equipment correctly to process documents Identify, rectify or report office equipment malfunctions promptly, and in accordance with enterprise procedures 16, 17 16 THHGGA02B/02 Draft written communication 2.1 2.2 2.3 2.4 2.5 Select appropriate format and style for correspondence according to purpose, audience and situation Draft documents according to enterprise formats and protocols Use clear and concise language appropriate to purpose, audience and situation Use correct spelling, punctuation and grammar to ensure understanding by receiver Check information for accuracy prior to sending 17 17 17 17 THHGGA02B/03 Maintain document systems 3.1 3.2 File/store documents in accordance with enterprise security procedures Modified and update reference and index systems in accordance with enterprise procedures 18 18 17 17, 18

BSBCMN205A Use business technology BSBCMN205A/01 Select and use technology BSBCMN205A/02 Process and organise data 1.1 1.2 1.3 2.1 2.2 2.3 2.4 Appropriate technology and software applications are selected to achieve the requirements of the task Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user Technology is used according to organisational requirements and in a way which promotes a safe work environment Files and records are identified, opened, generated or amended according to task and organisational requirements Input devices are operated according to organisational requirements Data is stored appropriately and applications are exited without damage to or loss of data Manuals, training booklets and/or on-line help or help-desks are used to overcome basic difficulties with applications 20 16, 20 16, 20 20 20 20 20

Page 122 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements BSBCMN205A/03 Maintain technology

Performance Criteria 3.1 Used technology consumables are identified and replaced in accordance with manufacturer‟s instructions and organisational requirements 3.2 Routine maintenance is carried out and/or arranged in order to ensure that equipment is maintained in accordance with manufacturer‟s instructions and organisational requirements 3.3 Equipment faults are accurately identified and action taken in accordance with manufacturer‟s instructions or by reporting fault to designated person

Questions

16, 20, 21

16, 21

16, 21 20 16, 20 16, 20

BSBCMN205A/01 Select and use technology

4.1. Appropriate technology and software applications are selected to achieve the requirements of the task 4.2. Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user 4.3. Technology is used according to organisational requirements and in a way which promotes a safe work environment

BSBCMN213A Produce simple work processed documents BSBCMN213A/01 Use safe work practices 1.1 1.2 1.3 Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user Work organisation meets organisational and Occupational Health and Safety requirements for computer operation Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and statutory requirements BSBCMN213A/02 Confirm document requirements BSBCMN213A/03 Produce documents 2.1 Document purpose, audience and presentation requirements are clarified with relevant personnel in accordance with organisational policy and procedures 2.2 3.1 3.2 Organisational requirements in relation to document style, storage and security requirements are identified Text is entered, checked and amended in accordance with organisational and task requirements Software functions are utilised for consistency of design and layout and document is formatted in accordance with organisatio nal style and presentation requirements 3.3 3.4 3.5 Manuals, user documentation and on-line help are used to overcome problems with document presentation and production Mailable document is previewed, adjusted and printed in accordance with organisational and task requirements Documents are prepared within designated timelines, organisational requirements and Australian standards for speed and accuracy 3.6 Document is named and stored, in accordance with organisational requirements and the application exited without information loss/damage THHGTR01B Coach others in job skills THHGTR01B/01 Prepare for on job coaching 1.1 1.2 1.3 Identify the need for coaching based on a range of factors Identify specific coaching needs through discussion with the colleague to be coached Where appropriate, organise with the colleague a specific time and place for coaching in accordance with enterprise policy 22 22, 23 23 2 2 2 19 18 18 18 18 17, 18 18, 19 18 16 16 16

Page 123 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 2 2 2 2 2 2

Elements THHGTR01B/02 Coach colleagues on the job

Performance Criteria 2.1 2.2 2.3 2.4 2.5 2.6 Explain to the colleague the overall purpose of coaching Explain and demonstrate the specific skills to be coached Communicate clearly any underpinning knowledge required Check the colleague‟s understanding Provide the colleague the opportunity to practise the skill and ask questions Provide feedback in a constructive and supportive manner Monitor progress with new skills in the workplace and provide supportive assistance as required Report progress to the appropriate person as required Identify performance problems or difficulties with the coaching and rectify them or refer them to the appropriate person for followup

Questions 23 23 23 23 23 23 24 24

THHGTR01B/03 Follow up coaching

3.1 3.2 3.3

24

THHGLE01B Monitor work operations THHGLE01B/01 Monitor and improve workplace operations 1.1 1.2 1.3 1.4 1.5 THHGLE01B/02 Plan and organise workflow 2.1 2.2 2.3 2.4 2.5 2.6 THHGLE01B/03 Maintain workplace records 3.1 3.2 Monitor efficiency and service levels on an ongoing basis through close contact with day-to-day operations Ensure that operations in the workplace support overall enterprise goals and quality assurance initiatives Identify quality problems and issues promptly and make appropriate adjustments accordingly with relevant approvals Adjust procedures and systems in consultation with colleagues to improve efficiency and effectiveness Consult colleagues about ways to improve efficiency and service levels Assess current workload of colleagues accurately Schedule work in a manner that enhances efficiency and customer service quality Delegate work to appropriate people in accordance with principles of delegation Assess workflow and progress against agreed objectives and timelines Assist colleagues in prioritisation of workload through supportive feedback and coaching Provide timely input to appropriate management regarding staffing needs Complete workplace records accurately and submit within required timeframes Where appropriate, delegate and monitor completion of records prior to submission 25 25, 26 25, 26 25, 26 25, 26 25 25 25 25 25 25 25 25 3 3 3 3 3 3 3 3 3 3 3

THHGLE02B Implement workplace health, safety and security procedures THHGLE02B/01 Provide information on health, safety and security 1.1 Explain relevant Occupational Health and Safety (OH&S) information, including enterprise specific details, accurately and clearly to staff 1.2 Make all OH&S information readily accessible to staff in a timely and regular manner 8, 9, 10, 11 8, 9, 10, 11 4 4

Page 124 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements THHGLE02B/02 Co-ordinate staff participation in health, safety and security issues THHGLE02B/03 Implement and monitor procedures for controlling hazards and risks THHGLE02B/04 Implement and monitor health, safety and security training THHGLE02B/05 Maintain health, safety and security records

Performance Criteria 2.1 2.2 2.3 3.1 Provide the opportunity for all staff members to contribute to the management of health, safety and security in the workplace Action, resolve or refer to the appropriate person issues raised through consultation on OH&S Provide timely feedback on OH&S management systems to the designated person in accordance with enterprise procedures Identify and report workplace hazards and risks promptly thro ugh maintenance of close contact with day-to-day operations in the workplace 3.2 3.3 4.1 4.2 Implement and monitor control procedures in accordance with enterprise and legislative requirements Identify inadequacies in control measures promptly and resolve or report them to the appropriate person Identify OH&S training needs accurately based on regular workplace monitoring Make timely arrangements for fulfilling training needs in consultation with appropriate management and in accordance with enterprise policy 4.3 5.1 5.2 Monitor effectiveness of training in the workplace and make adjustments as required Complete records accurately and legibly and store in accordance with enterprise and legal requirements Use data to provide reliable and timely input to the management of workplace health, safety and security

Questions 8, 9, 10, 11 8, 9, 10, 11 8, 9, 10, 11

8, 9, 10, 11 8, 9, 10, 11 8, 9, 10, 11 8, 9, 10, 11

4 4 4 4 4

8, 9, 10, 11 8, 9, 10, 11 8, 9, 10, 11 8, 9, 10, 11

4

4 4

THHGLE08B Lead and manage people THHGLE08B/01 Model high standards of performance and behaviour THHGLE08B/02 Develop team commitment and cooperation 1.1 1.2 1.3 2.1 2.2 2.3 Make individual performance a positive role model for others Show support for and commitment to enterprise goals in day-to-day work performance Treat people with integrity, respect and empathy Develop and clearly communicate plans and objectives in consultation with the team Make plans and objectives consistent with enterprise goals Communicate expectations, roles and responsibilities in a way that encourages individuals/teams to take responsibility for their work 2.4 2.5 2.6 2.7 2.8 Encourage teams and individuals to develop innovative approaches to work Identify, encourage, value and reward individual and team efforts and contributions Model and encourage open and supportive communication styles within the team Seek and share information from the wider environment with the team Represent the team‟s interests appropriately in the wider environment 27 27 27 27 27 27 5 5 5 5 5 27 27 27 27 27 5 5 5 5 5 5

Page 125 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 5 5 5 5 5

Elements THHGLE08B/03 Manage team performance

Performance Criteria 3.1 3.2 3.3 3.4 3.5 Assess the skills of team members and provide opportunities for individual development Monitor team performance to ensure progress towards achievement of goals Delegate tasks and responsibilities appropriately Provide mentoring and coaching support to team members Recognise and reward team achievements

Questions 28 28 27 27, 28 27, 28

THHGLE03B Develop and implement operational plans THHGLE03B/01 Develop operational plans 1.1 Develop plans and strategies based on monitoring of workplace needs and identification of opportunities for improvement and innovation. 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 Develop scope and objectives of the required initiative based on enterprise goals, staff and customer feedback. Identify and analyse internal and external factors that may impact on the plan. Consult appropriate colleagues during the development of the plan. Develop appropriate and financially-sound resource strategies. Develop administrative framework and systems capable of supporting the planned initiative. Identify and communicate clearly all priorities, responsibilities and timelines. Develop evaluation systems in consultation with appropriate colleagues. Develop an internal and external communications strategy to keep all stakeholders informed. 29 29,30 29,30 29 29 29 30 29,30 6 6 6 6 6 6 6 6 29 6

THHGLE03B/02 Administer and monitor operational plans

2.1 2.2 2.3 2.4

Implement and monitor identified actions in accordance with agreed priorities. Provide support and assistance to colleagues involved in implementing the plan. Provide progress and other reports in accordance with enterprise requirements. Make assessment of the need for additional resource requirements and take appropriate action in accordance with enterprise policy.

30 30 30

6 6

29, 30

6

THHGLE03B/03 Conduct ongoing evaluation

3.1 3.2 3.3 3.4

Use agreed evaluation methods to assess effectiveness in the workplace. Involve all appropriate colleagues in the evaluation. Identify problems and make adjustments accordingly. Incorporate the results of evaluation into ongoing planning and operational management.

30 30 30 30

6 6 6 6

Page 126 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements

Performance Criteria

Questions

THHGLE04B Establish and maintain a safe and secure workplace THHGLE04B/01 Establish and maintain a framework for health safety and security 1.1 1.2 Develop and clearly articulate health, safety and security policies in enterprise policy documents Define and allocate health, safety and security responsibilities clearly including relevant information in job descriptions and duty statements 1.3 1.4 Identify, seek or provide adequate financial and human resources to address workplace safety issues Provide and explain information on occupational health and safety systems and procedures in a form readily accessible to employees 1.5 1.6 THHGLE04B/02 Establish and maintain participative arrangements for the management of health, safety and security THHGLE04B/03 Establish and maintain procedures for identifying, assessing and controlling hazards and risks 2.1 2.2 2.3 Develop and implement an occupational health and safety training program Establish and monitor a system for keeping occupational health and safety records Establish and maintain appropriate consultative processes Resolve issues raised through participation and consultation promptly and effectively Provide information about the outcomes of participation and consultation in a manner accessible to employees 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7 7 7 7 7 7 7 7 7

3.1 3.2

Identify and assess existing and potential hazards in the workplace Develop procedures for ongoing identification, assessment and control of risks and integrate this within work systems and procedures

7, 8 , 9, 10, 11

7 7

7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7, 8 , 9, 10, 11 7

3.3 3.4 3.5

Develop and implement measures to control assessed risks, including interim solutions where necessary Monitor activities to ensure that procedures for risk assessment and control are adopted Address the issues of hazard identification, risk assessment and control at the planning, design and evaluation stages of any change in the workplace to ensure that new hazards and risks are not created

7, 8 , 9, 10, 11 7, 8 , 9, 10, 11

7

3.6

Assess and control risks presented by identified hazards in accordance with OH&S legislation and codes of practice

Page 127 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements THHGLE04B/04 Evaluate the organisation‟s health, safety and security system.

Performance Criteria 4.1 Assess the effectiveness of the health, safety and security system and related policies, procedures and programs according to the organisation‟s aims with respect to occupational health and safety 4.2 4.3 Develop and implement improvements to the occupational health and safety system Assess compliance with occupational health and safety legislation and codes of practice to ensure that legal occupational hea lth and safety standards are maintained as a minimum

Questions

7, 8 , 9, 10, 11 7, 8 , 9, 10, 11

7, 8 , 9, 10, 11

7

THHGLE11B Manage quality customer service THHGLE11B/01 Develop approaches to enhance customer service quality 1.1 1.2 1.3 1.4 1.5 THHGLE11B/02 Manage the delivery of quality service 2.1 2.2 2.3 2.4 THHGLE11B/03 Monitor and adjust customer service 3.1 3.2 Obtain information on customer needs, expectations and satisfaction levels using both informal and formal research. Provide opportunities for customers and colleagues to provide feedback on products and services. Review changes in internal and external environments and integrate findings into planning for quality service. Provide opportunities for colleagues to participate in the customer service planning process. Develop standards and plans to address key quality service issues. Communicate customer service standards and expectations clearly to colleagues. Provide access to information on service standards and delivery to colleagues. Use coaching to assist colleagues to deal with customer service issues and to take responsibility for service outcomes. Monitor customer service in the workplace to ensure standards are met in accordance with enterprise policies and procedures. Seek feedback from customers on an ongoing basis and use this to improve performance where applicable. Identify customer service problems and make adjustments to standards, systems and procedures to ensure continued service quality. 3.3 Communicate new approaches to all those involved in service delivery within appropriate timeframes. 33 31 & 32 31 & 32 31 & 32 31 & 32 31 & 32 31 31 31 31 33 33

THHGFA06A Interpret financial information THHGFA06A/01 Access and interpret financial information 1.1 1.2 Identify and use relevant business performance indicators and benchmarks for decision-making purposes. Identify the range of financial information and reports required to effectively monitor business performance at a day-to-day operational management level. 1.3 Access and review relevant financial information at appropriate times in accordance with enterprise policy and financial reporting periods. 1.4 Interpret financial information correctly. 34 34 34 34 8 8 8 34 8

Page 128 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 8 8 8

Elements THHGFA06A/02 Apply financial information to management activities

Performance Criteria 2.1 2.2 2.3 Identify the financial information that applies to particular areas of work operation. Review financial information in terms of its impacts on day-to-day work operations and take action accordingly. Share appropriate financial information with colleagues in a timely manner.

Questions 34, 35 34, 35 34, 35

THHGLE13B Manage finances within a budget THHGLE13B/01 Allocate budget resources 1.1 1.2 1.3 1.4 1.5 THHGLE13B/02 Monitor financial activities against budget 2.1 2.2 2.3 2.4 2.5 THHGLE13B/03 Identify and evaluate options for improved budget performance 3.1 3.2 3.3 3.4 3.5 3.6 THHGLE13B/04 Complete financial/statistical reports 4.1 4.2 4.3 Allocate funds according to agreed priorities. Discuss changes in income and expenditure priorities with appropriate colleagues prior to implementation. Consult and inform all relevant personnel in relation to resource decisions. Promote awareness of the importance of budget control. Maintain detailed records of resource allocation in accordance with enterprise control systems. Check actual income and expenditure against budgets accurately and at regular intervals. Include financial commitments in all documentation to ensure accurate monitoring. Identify and report deviations according to enterprise policy and significance of deviation. Investigate appropriate options for more effective management of deviations. Advise appropriate colleagues of budget status in relation to targets within agreed timeframes. Assess existing costs and resources and identify areas for improvement. Discuss desired outcomes with relevant colleagues. Undertake appropriate research to investigate new approaches. Define and communicate clearly the benefits and disadvantages of new approaches. Take account of impacts on customer service levels and colleagues in developing new approaches. Present recommendations clearly and logically to the appropriate person/department. Complete all required financial and statistical reports accurately and within designated timelines. Produce clear and concise information to enable informed decision-making. Forward reports promptly to the appropriate person/department. 36 36 36 36 36 37 37 37 37 37 38 38 38 38 38 38 38 38 38 9 9 9 9 9 9 9 9 9 9 9 9 9

THHGLE14B Prepare and monitor budgets THHGLE14B/01 Prepare budget information 1.1 1.2 1.3 1.4 1.5 Identify and interpret data and data sources required for budget preparation in a given context correctly. Review and analyse data for applicability in readiness for budget preparation. Where appropriate, follow directives from senior management or organising committees. Analyse internal and external environments to identify potential impacts on budget. Provide relevant colleagues with the opportunity to contribute to the budget planning process with adequate notice. 36 36 36 37 37 10 10 10 10 10

Page 129 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 10

Elements THHGLE14B/02 Prepare budget

Performance Criteria 2.1 2.2 Draft budget, based on analysis of all available information and in accordance with enterprise policy. Estimate income and expenditure and support with valid, reliable and relevant information, including income and expenditure for previous time periods. 2.3 2.4 2.5 2.6 2.7 2.8 2.9 Assess and present alternative approaches where appropriate. Present recommendations clearly, concisely and in an appropriate format. Reflect enterprise objectives appropriately within the draft budget. Circulate the draft budget to appropriate individuals for comment. Negotiate budget in accordance with enterprise policy and procedures. Agree and incorporate modifications accurately and in consultation with colleagues. Complete the final budget in required format within designated timelines.

Questions 36

36 38 38 38 37 37 38 37, 38 36

10 10 10 10

10 10 10

2.10 Inform colleagues of final budget decisions and ramifications in a timely manner.

THHGLE14B/03 Monitor and review budget

3.1 3.2 3.3 3.4 3.5

Review budget regularly to assess actual performance against estimated performance and prepare accurate financial reports. Incorporate all financial commitments promptly and accurately into budget and all budget reports. Investigate and take appropriate action on significant deviations. Analyse changes in the internal and external environment during budget review, and make adjustments accordingly. Collect and record relevant information to assist in future budget preparation.

37 37 & 38 37 & 38 37 & 38 37 & 38

10 10 10 10 10

THHGLE20B Develop and maintain legal knowledge required for business compliance THHGLE20B/01 Research the legal information required for business compliance THHGLE20B/02 Ensure compliance with legal requirements 1.1 1.2 1.3 2.1 2.2 2.3 2.4 2.5 THHGLE20B/03 Update legal knowledge 3.1 3.2 Identify sources of legal information and advice correctly. Access, select and analyse information for relevance to the business. Record and distribute information appropriately. Assess the need for legal advice and seek assistance where appropriate. Share information with appropriate work colleagues in a timely manner. Organise information updates and training for colleagues and staff where appropriate. Establish and monitor workplace systems and procedures to ensure compliance with legal requirements. Identify aspects of operations which may infringe laws and solicit advice on how to develop and implement modifications. Use informal and formal research to update the legal knowledge required for business compliance. Share updated knowledge with colleagues and incorporate into workplace planning and operations. 39 39 & 41 39 & 41 40 39,40 & 41 42 40 & 41 40 & 41 39 42 11 11 11 11 11 11 11 11 11

THHGCS08B Establish and conduct business relationships

Page 130 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 12 12 12 12 12 12 12

Elements THHGCS08B/01 Establish and conduct business relationships

Performance Criteria 1.1 Establish relationships within the appropriate cultural context in a manner that promotes goodwill and trust between the enterprise, its customers and suppliers. 1.2 1.3 Build trust and respect in business relationships through use of effective communication skills and techniques. Identify and take up opportunities to maintain regular contact with customers and suppliers. Conduct negotiations in a business-like and professional manner within the relevant cultural context. Conduct negotiations in the context of the current enterprise marketing focus. Maximise benefits for all parties in the negotiation through use of established techniques and in the context of establishing long term relationships. 2.4 2.5 Incorporate feedback and input from colleagues into the negotiation where appropriate. Communicate the results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes. Confirm agreements in writing, using formal contracts where appropriate, and in accordance with enterprise requirements. Check and gain appropriate approvals for all aspects of formal agreements in accordance with enterprise procedures. Identify the need for and seek specialist advice in the development of contracts where appropriate. Pro-actively seek, review and act upon information needed to maintain sound business relationships. Honour agreements within the scope of individual responsibility. Make adjustments to agreements in consultation with the customer/supplier and share information with appropriate colleagues. Nurture relationships through regular contact and use of effective interpersonal and communication styles.

Questions 43 & 44 43 & 44 43 & 44 43 & 44 44 44 44 & 45

THHGCS08B/02 Conduct negotiations

2.1 2.2 2.3

45 43 & 45 45 & 46 45 & 46 45 & 46 47 47 46 & 47 47

12

THHGCS08B/03 Make formal business agreements

3.1 3.2 3.3 4.1 4.2 4.3 4.4

12 12 12 12 12 12

THHGCS08B/04 Foster and maintain business relationships

THHGGA09B Manage Projects THHGGA09B/01 Plan project 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 Develop the objectives and scope of the project in consultation with appropriate colleagues and customers. Determine and develop a resource strategy for the project. Evaluate the financial viability of the project through analysis of key factors. Plan and create an administrative structure for the project. Allocate project responsibilities in agreement with others, and clearly communicate responsibilities to all involved. Plan internal and external communications and public relations and marketing strategies together with appropriate colleagues. Reach agreement on suitable project evaluation methods. Develop an overall project management plan and communicate plan to appropriate colleagues. Identify key project milestones and communicate these to persons involved. 48 & 51 48 48 48 & 51 48 & 51 48 & 51 48 48 48 13 13 13 13 13 13 13 13

Page 131 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements THHGGA09B/02 Administer and monitor project

Performance Criteria 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 Implement project strategies and monitor them in conjunction with project team members. Provide support and assistance is provided to team members as required. Use effective interpersonal communication skills to build trust and respect within the project team. Assess progress against project goals and review progress in consultation with project team members. Determine the need for additional project resources and take action accordingly. Implement financial control systems and monitor in accordance with project guidelines. Provide regular reports on project progress to all appropriate colleagues/customers. Complete the project within agreed time lines.

Questions 49 & 50 49 & 50 49 & 50 49 & 50 49 & 50 49 & 50 49 & 50 49 & 50

THHGGA09B/03 Evaluate project

3.1 3.2 3.3 3.4 3.5

Assess the effectiveness of the project at specified stages, using agreed evaluation methods. Take account of agreed goals and priorities when carrying out a project evaluation. Involve project team members, appropriate colleagues and customers in the project evaluation. Incorporate evaluation results into ongoing project management. Share information from project evaluation with appropriate colleagues and incorporate information into future planning.

50 50 50 50 50

13 13 13 13

THTFME02B Provide on site event management services Prepare for on-site management 1.1 1.2 1.3 1.4 Develop plans for on-site management in accordance with agreed procedures for the meeting or event. Check final arrangements for all aspects of the meeting or event and attend to any discrepancies. Create and collate materials to facilitate effective on-site management. Provide an accurate briefing to operational staff and contractors prior to the meeting or event in an appropriate format including clarification of roles and responsibilities. 51 51 51 51

Page 132 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements Oversee meeting/event set up

Performance Criteria 2.1. 2.2. 2.3. Establish contact with the nominated contractor personnel at the appropriate time and reconfirm and agree to all requirements. Make and agree to any necessary adjustments with the contractor. Check all aspects of the event or meeting set up against the pre- arranged agreements including:  availability of all materials and equipment  room set ups  staging  technical equipment  display and signage  food and beverage arrangements  registration areas 2.4. Check that all aspects of the venue space used and any equipment has been set up to allow for easy access, especially for those with disabilities, and to avoid risk of injury to guests, delegates and colleagues. 2.5. 2.6. Identify any deficiencies and discrepancies and take prompt action to rectify the situation. Brief any additional on-site staff on the full details of the meeting or event operation including communication and control mechanisms.

Questions 52 52 52

52

52 52

Monitor meeting/event operation

3.1. 3.2. 3.3. 3.4. 3.5.

Monitor sessions and activities throughout the meeting or event through observation and appropriate reporting processes. Identify any problems as they arise and take prompt action to resolve the situation. Identify any additional requirements and promptly organise them. Liaise with the customer throughout the meeting or event to ensure it is progressing to his/her satisfaction. Liaise with all contractors on an ongoing basis to ensure effective delivery of services.

53 53 53 53 53

Oversee meeting/event breakdown

4.1. 4.2. 4.3. 4.4. 4.5. 4.6.

Oversee the break down of the meeting or event to ensure it is completed in accordance with agreements. Co ordinate the packing and removal of all materials and equipment in accordance with pre-arranged details. Check the venue to ensure items and belongings are not left behind. De brief with contractors if it is necessary to discuss any difficulties or suggestions for future improvements. Check and sign accounts in accordance with contractor agreements. Note any outstanding items requiring post-event action.

54 54 54 54 54 54

Page 133 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements

Performance Criteria

Questions

THTFME03A Develop and update event industry knowledge Source and apply information on the structure and operation of the event industry 1.1. Identify sources of information on the event industry correctly including information relating to:  Industry structure  different event types and staging elements  event protocols  major industry bodies/associations  impacts of events on local economies  career opportunities 1.2. Source and apply information on ethical and legal issues for the event industry Source and apply information on event industry technology Update event industry knowledge 2.1. 2.2. 3.1. 3.2. 3.3. 4.1. 4.2. 4.3. Use knowledge of the event industry in the correct context to enhance the quality of work performance. Obtain information on legal and ethical issues to assist effective work performance. Conduct day-to-day event organisation activities in accordance with legal obligations and ethical industry practices. Obtain information on current and emerging technologies that impact on the event organisation process. Assess the potential effects of different technologies on the event organisation process. Apply knowledge of current and emerging technology in day-to-day work activities. Identify and use a range of opportunities to update knowledge of the events industry. Monitor current issues of concern to the industry. Share updated knowledge with customers and colleagues as appropriate, and incorporate into day -to-day work activities. 55 56 56 57 57 57 58 58 58 55

THTFME04A Develop an event concept Identify overall event objectives and scope 1.3. 1.4. Clarify and agree the key objectives of the event in consultation with stakeholders. Analyse key information and consult with stakeholders to determine the broad scope of the event including indicators for:  size and numbers of guests/delegates  audience/participant needs  location (s)  duration  financial investment and other resourcing issues 1.5. Identify and analyse internal and external factors which may impact on the event. 59, 61 14 59, 61 59, 61 14 14

Page 134 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 14 14 14 14 14

Elements Establish event concept theme and format

Performance Criteria 2.1. 2.2. 2.3. 2.4. 2.5. Develop an overall event concept, theme and format which reflects key objectives and meets the needs of the potential audience. Incorporate creative elements into the event concept and theme. Verify the operational practicality and cohesiveness of the concept, theme and format through consultation and analysis. Develop a summary of key logistical requirements based on the overall concept, theme and format. Provide accurate and complete information on the concept, theme and format to all relevant stakeholders to facilitate timely and effective planning and implementation. 2.6. Obtain approval from relevant stakeholders prior to implementation.

Questions 60, 61 60, 61 60, 61 60, 61 60, 61

60, 61

14

THTFME06A Manage event contractors THTFME06A/01 Identify event operational requirements THTFME06A/02 Source contractors 1.1 1.2 1.3 2.1 2.2 2.3 2.4 2.5 THTFME06A/03 Monitor contractors 3.1 3.2 3.3 3.4 THHGLE22A Manage risk Develop risk management strategies 1.1. 1.2. 1.3. Identify and document risks for a specific environment to include levels of probability and likely impacts. Integrate the perspective of all stakeholders when identifying risks. Develop and document contingency plans and procedures for risk elimination, minimisation and monitoring in consultation with colleagues and other stakeholders. 1.4. Develop and document communication and reporting mechanisms in relation to identified risks including accountability and incident reporting. 1.5. 1.6. Establish mechanisms for the training and education of relevant colleagues and stakeholders. Establish procedures for ongoing identification of risks 65 65 65 65 65 65 Analyse event staging requirements based on detailed review of all aspects of the proposed event. Develop an accurate summary of staging requirements for each event component in consultation with key stakeholders. Incorporate safety and risk management issues into all planning documentation and processes. Identify and source appropriate contractors to provide services for the event. Provide accurate briefings or specifications on precise staging requirements to contractors. Obtain complete and timely quotations for the provision of services. Analyse quotations and select contractors in consultation with key stakeholders. Confirm agreements with contractors in writing to include details and costs of all services. Monitor progress, including safety issues, at regular intervals through ongoing liaison with contractors and other stake holders. Identify the need for adjustments and organise appropriate changes with confirmation in writing. Negotiate adjustments to maintain the integrity and quality of the event. Evaluate work completed against event requirements and time schedules, and take appropriate action to address delays. 62 62 62 63 63 63 63 63 64 64 64 64 15 15 15 15 15 15 15 15 15 15 15

Page 135 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements Implement risk management strategies

Performance Criteria 2.1. 2.2. 2.3. 2.4. Monitor activities to identify potential risk on a continuous basis. Eliminate unacceptable risks wherever practicable in accordance with agreed strategies. Minimise risks that cannot be eliminated in accordance with agreed strategies. Monitor risks classified as low in accordance with agreed strategies. Make evaluation of risk management a key component of all projects/activities. Analyse incidents that indicate a "near miss" and review strategies on each occasion. Feed information on risk management into the organisation's overall health, safety and security planning processes at timely intervals.

Questions 66 66 66 66 67 67 67

Monitor risk management strategies

3.1. 3.2. 3.3.

THTPPD08B Plan and develop event proposals and bids Interpret brief 1.1. Interpret contents of the brief accurately and interpret and assess in terms of the organisation's capacity to meet the stated requirements. 1.2. 1.3. Develop proposal/bid details 2.1. 2.2. Identify and plan action required for development of the proposal/bid. Undertake liaison with the customer to clarify requirements where appropriate. Develop details for inclusion in the proposal/bid after consultation with suppliers and other relevant agencies. Develop options to meet and where possible exceed the expectations of the customer, including integration of current and emerging technology. 2.3. 2.4. Develop bid materials 3.1. 3.2. Seek support for the proposal/bid from relevant individuals and agencies. Evaluate possible competitors and develop strategies developed to address competitive issues. Prepare bid materials within the designated timelines in accordance with the requirements of the brief. Present materials in a format that maximises the use of presentation and promotional techniques. 69 69 70 70 68 68 69 69 68

THTPPD09B Develop conference programs Identify conference objectives Design conference program 1.1. 1.2. 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. Identify overall context and scope of the conference. Develop and agree specific conference objectives in consultation with relevant colleagues and/or customers. Select dates and times to meet agreed objectives. Develop a theme to complement conference objectives. Develop overall conference format within known budget, venue and staging constraints. Identify, design and integrate relevant components for the program. Identify and integrate the use of appropriate technological options in program development. Develop a business program based on principles of adult learning to incorporate an appropriate range of activities. 71 71 71, 72 71, 72 71, 72 71, 72 71, 72 71, 72 16 16 16 16 16 16 16 16

Page 136 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 16 16 16

Elements Finalise program details

Performance Criteria 3.1. 3.2. 3.3. Present the proposed conference program to the appropriate people within required timeframe. Agree/gain approval for details in accordance with agreed procedures. Initiate appropriate actions in relation to dissemination and publication of conference program.

Questions 73 73 73

THTFME05A Select event venues and sites Analyse venue or site requirements 1.1. 1.2. 1.3. Source event venues or sites 2.1. 2.2. 2.3. 2.4. Analyse event-specific venue or site requirements based on detailed review of all aspects of the proposed event. Develop accurate and complete specifications for venues or sites to facilitate the research process. Integrate the needs of all stakeholders, including those with disabilities, into venue or site specifications. Research potential venues or sites using appropriate information sources and research methods. Assess the suitability of venues or sites based on comparison of services offered with specifications. Assess the need for and nature of contingency planning required by specific venues or sites. Assess venue or site capacity to deliver quality outcomes in relation to customer service, co-operative management and past experience. 2.5. Negotiate and liaise with personnel from potentially suitable venues or sites to ensure all event requirements can be met and to address potential problem areas. 2.6. 2.7. 2.8. Assess the need for tentative bookings and take action promptly. Co-ordinate multiple site and venue selection when required in a logical manner. Provide clear and accurate briefings on venue or site options to colleagues and key stakeholders to include recommendations and rationale. Confirm venue or site arrangements 3.1. 3.2. 3.3. Confirm venue or site arrangements accurately in writing when the selection process is finalised. Review and sign venue or site contracts within appropriate timeframes and within scope of individual responsibility. Integrate specific venue and site planning issues into overall event management systems promptly. 76 76 76 75 75 75 17 17 17 75 17 74 74 74 75 75 75 75 17 17 17 17 17 17 17

SRXHRM001B Manage volunteers Research and document needs for volunteer involvement Undertake volunteer recruitment 1.1. 1.2. 2.1. 2.2. 2.3. 2.4. 2.5. Identify requirements of the organisation's human resource plan and financial plan to ensure consistency. Assess and document benefits to the organisation and volunteers deriving from their involvement in the human resource plan. Define the purpose and role of volunteers in an appropriate position description Identify and incorporate volunteer rewards into the recruitment program. Communicate/delegate responsibility for volunteer coordination to relevant parties in the workplace environment. Identify target areas from which volunteers might be recruited. Provide opportunities for potential volunteers to experience work roles in sport and recreation industry sectors prior to commitment. 77, 78 77, 78 77, 79 77, 79 77, 79 77, 79 77, 79 18 18 18 18 18 18 18

Page 137 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 18

Elements Maximise volunteer retention

Performance Criteria 3.1. Ensure the human resource plan reflects the organisation's policy of developing a climate of recognition and support for volunteers. 3.2. 3.3. Identify and incorporate individual requirements of volunteers into work role design. Arrange suitable induction and training for volunteers on an ongoing basis to ensure work roles, volunteer activities, responsibilities and rights are clearly understood.

Questions 77, 80

77, 80

18

77, 80 77, 80 77, 80

Ensure a positive experience for volunteers

4.1. 4.2.

Hold Counselling and reviews of work roles regularly with volunteers and areas of concern identified for further action. Identify and incorporate social and other motivations of volunteers in work design program.

SRXEVT010A Manage an event across a number of facilities Determine the nature of the usage of all facilities 1.1. 1.2. Identify the most appropriate facility for each specific element of the event. Develop a facilities management plan for each facility and each event to be conducted at that facility appropriate to the number of sports and the number of participants. Develop a risk management strategy Develop an operational plan to meet the needs of each facility Develop a communication strategy for efficient communication between facilities Develop strategies to ensure uniformity of quality operation across all venues 2.1. Develop risk management strategies relevant to the number of venues, the nature of the venues, the number of events and the nature of events. 3.1. 3.2. 3.3. 4.1. 4.2. 4.3. 5.1. Ensure all necessary equipment and personnel are available when required. Considering geographical factors and transport needs, ensure the transport plan meets the needs of all identified users. Ensure each venue manager is aware of event requirements. Develop a communication procedures manual Identify the most appropriate form of communication between facilities, utilising relevant technology Develop a results communication strategy between facilities Considering environmental factors, develop of set of guidelines and procedures to ensure uniform quality of presentation and performance at all venues 82 82 82 83 83 83 84 19 19 19 19 19 19 19 82 19 81 81 19 19

SRXEVT012A Liaise with state/local government agencies Identify all relevant government authorities across all three levels of government (if appropriate) Identify all major government regulation requirements relevant to the event 1.1. 1.2. Identify all government authorities across the three levels of government that relate to the event. Develop a database of government contacts across all relevant agencies and levels of government appropriate to the event. 85 85 20 20

2.1.

Identify all major elements of the event and clarify of applicable government regulations.

85

20

Page 138 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks 20 20 20

Elements Identify important government personnel

Performance Criteria 3.1. 3.2. 3.3. Contact relevant government agencies for each of the events' key portfolio areas in which government could have a role. Arrange meetings with government officials to discuss the elements of the event within their area of responsibility. Identify the most relevant government officer/team/section to liaise with on each element of the event. Develop a relationship with a key government agency in order for it to become the events major government partner in facilitating communication with other areas of government. 4.2. 4.3. 4.4. 4.5. Establish a government/event cooperative committee with identified key personnel. Negotiate a Memorandum of Understanding or other appropriate formal agreement with appropriate agencies. Establish direct relationship with key government officials. Include appropriate government personnel on event committees or sub-committees. Conduct discussions with key government personnel to establish government objectives for the event Determine the role that government will perform in funding or underwriting events in order that generalised benefits of government involvement might be obtained. 5.3. 5.4. Develop joint document identifying these objectives. Incorporate government objectives into events strategic plan where appropriate.

Questions 86 86 86 87

Establish liaison strategy for working with government

4.1.

87 87 87 87 88 88 20 88 88 20 20

Identify government objectives related to the event

5.1. 5.2.

CUETEM03B Establish and manage production requirements and resources Establish production requirements 1.1. 1.2. Evaluate initial production concepts and technical requirements in relation to feasibility, safety and any environmental impact. Provide timely, accurate and correct advice on the feasibility and safety of concepts and their implementation, including suggestions of workable alternatives as required. 1.3. 1.4. Complete plans for realisation of production requirements 2.1. 2.2. 2.3. Accurately document details of safety and technical requirements in relation to the production concepts. Clarify production concepts and final requirements in consultation with the appropriate personnel as required. Identify and agree on options for realisation and execution in consultation with the appropriate perso n. Correctly interpret production documentation/models to adapt these to serve practical requirements of construction or installation. Accurately and appropriately document all decisions, agreements and other relevant information in accordance with organisational procedures. 2.4. Develop an action plan for implementing construction or installation incorporating all requirements in terms of labour, materials, equipment and facilities. Source and cost resources 3.1. 3.2. 3.3. 3.4. 3.5. Source and cost resource requirements as required in accordance with organisation policy and procedures. Develop realistic expenditure estimates to meet the budget allocation. Identify potential budget overruns and resolve and/or recommend alternatives to appropriate personnel. Liaise with internal and/or external suppliers to acquire equipment and materials, using existing materials wherever possible. Follow appropriate financial procedures in accordance with organisational policies and procedures. 90 91 91 91 91 91 21 21 21 21 21 21 90 21 89 89 90 90 21 21 21 89 89 21 21

Page 139 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements Manage construction or installation

Performance Criteria 4.1. Organise and oversee work to ensure that construction or installation is completed within constraints of timeframes, budget a nd available technology. 4.2. 4.3. Allocate tasks in accordance with skill, preference, training requirements and multi-skilling considerations. Liaise with colleagues and attend appropriate run-throughs and/or production meetings to identify any alterations that need to be made to original design specifications. 4.4. Monitor construction or installation to ensure that it meets design specifications, budgetary constraints and timelines.

Questions 92

92 92

92

CUEFIN03B Obtain sponsorship Determine financial requirements and sponsorship opportunities 1.1. 1.2. 1.3. 1.4. 1.5. Obtain sponsorship 2.1. Identify financial requirements in consultation with appropriate colleagues. Set sponsorship targets based on financial requirements of activity and estimated income and expenditure. Identify items, activities or projects to be sponsored based on potential sponsor appeal and the needs of the organisation. Assess previous methods of securing finance for relevance to the activity. Identify potential sponsors in accordance with the nature of the activity and/or previous sponsors. Develop sponsorship proposals in a clear, concise and professional way to include full breakdown of costs and benefits and other relevant sponsor information. 2.2. 2.3. 2.4. 2.5. Service sponsors 3.1. 3.2. 3.3. 3.4. 3.5. 3.6. Distribute and/or present sponsorship information in accordance with agreed targets. Undertake follow-up promotion and negotiation as required. Conduct meetings to discuss proposals in a professional and business-like manner. Make written contracts/agreements with the sponsor to include full details of commitments made by both parties. Organise activities in accordance with sponsorship agreements ensuring all agreements made are honoured. Provide and request feedback to and from the sponsor. Monitor and evaluate activities and make adjustments accordingly. Identify and action opportunities to enhance value of involvement for sponsors and benefits for the organisation. Maintain accurate and current documentation as required throughout the process. Undertake follow-up liaison with sponsor. 94 94 94 94 95 95 95 95 95 95 93 93 93 93 93 94 22 22 22 22 22

BSBHR402A Recruit and select personnel Maintain personnel needs 1.1. 1.2. 1.3. 1.4. 1.5. Organisational policies in regard to staffing levels are accurately identified. Job requirement information is current and accurate. Competencies and behaviour required of individuals and teams are clearly identified. Relevant groups and individuals are consulted for input on future needs. Estimates of staffing needs are supported by appropriate evidence. 96 96 96 96 96

Page 140 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements Determine job specifications

Performance Criteria 2.1. 2.2. 2.3. 2.4. Specifications accurately reflect the role which the appointee will play in relation to the team as a whole. The views and requirements of relevant managers and team members are taken into account in developing the specification. Specifications are written in a clear, concise manner, and comply with relevant legal requirements and organisational format. Specifications are confirmed with appropriate personnel prior to recruitment action in accordance with organisational policy. Employment vacancies are advertised in accordance with staffing requirements and organisational policy. Technology is used as required to aid the recruitment process. A selection plan and criteria are developed, based upon job specification and consultation with relevant managers. Job interviews and employment appraisal tests are organised/conducted in accordance with organisational policy/best practice. Assessment and selection process is conducted in accordance with organisational policy and legal requirements. Information obtained from each candidate is judged against specified selection criteria, and any additional influencing factors noted. 4.3. Where difficulty in interpreting the selection criteria exists, or there appears to be a conflict of criteria, advice is clarified with appropriate managers. 4.4. 4.5. 4.6. 4.7. 4.8. 4.9. Unintended deviations from agreed procedures are identified and corrected before selection decisions are made. Selection report is prepared according to organisational procedures. Selection recommendations are communicated to authorised personnel for approval. All candidates are promptly and accurately informed of selection decisions, following each stage of the selection process. Recommendations for improvements to any aspect of the selection process are communicated promptly to appropriate personnel. Selection processes are appropriately documented with sufficient evidence to support the selection decision.

Questions 97 97 97 97 98 98 98 98 98 98

Recruit staff

3.1. 3.2. 3.3. 3.4.

Assess and select applicants

4.1. 4.2.

98

98 98 98 98 98

4.10. Induction processes are undertaken in accordance with organisational policy.

98 98

BSBADM502A Manage meetings Prepare for meetings 1.1. 1.2. 1.3. 1.4. 1.5. Purpose of meeting is clarified and the agenda developed in line with stated purpose. The style and structure of the meeting is appropriate to the meeting's purpose. Meeting participants are identified and notified in accordance with organisational procedures. Meeting arrangements are confirmed in accordance with requirements of meeting. Meeting papers are despatched to participants within designated timelines. 99 99 99 99 99

Page 141 of 141

RPL Assessor Kit THT50203 Diploma of Event Management Practical Tasks

Elements Conduct meetings

Performance Criteria 2.1. Meetings are chaired in accordance with organisational requirements, agreed conventions for the type of meeting and legal and ethical requirements. 2.2. 2.3. 2.4. Meetings are conducted to ensure they are focused and time efficient. Meeting facilitation enables participation, discussion, problem solving and resolution of issues. Minute taker is briefed on recording meeting notes in accordance with organisational requirements and conventions for the type of meeting.

Questions 100

100 100 100

Follow up meetings

3.1.

Transcribed meeting notes are checked to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with organisational procedures and meeting conventions.

101

3.2.

Minutes and other follow-up documentation are distributed within designated timelines and stored in accordance with organisational requirements.

101

3.3.

Outcomes of meetings are reported as required, within designated timelines.

101

Page 142 of 141


								
To top