CONTENTS Part 1 Part 2 Part 3

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					CONTENTS
Introduction 1

Part 1
The Nature of a Problem Intelligence and problem solving Why we find problem solving so difficult Close, but no cigar Our thinking minds 5 10 14 17 25

Part 2
Solving Problems with CIGARS C – Circumstances I & G – Impediment and the Goal A – Alternatives R – Review S – Select Rediscovering your creative ability 31 32 35 37 41 44 53

Part 3
Useful Problem-solving Techniques Affinity Diagrams Association Words Brainstorming Comic Relief Decision Trees Fishbone Diagram Five Whys Flowcharts Force Field Analysis Lateral Thinking Lotus Blossom Technique Matrix 71 73 75 78 80 82 85 88 90 93 96 98 100

Mind Maps® Nominal Group Technique Problem Definition Pros, Cons & Fixes Reversing the Problem Rival Hypotheses Useful Theories and Principles Weighted Ranking Conclusion Cigars in Short References

103 106 108 110 113 114 117 122 125 127 129


				
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Description: CONTENTS Part 1 Part 2 Part 3