Telkom PABX customers by monkey6


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									Telkom PABX customers
Implications of changes to Local and International dialling procedures

Dear Customer The following is an extract from a media release issued by the Independent Communications Authority of South Africa (Icasa) on 25 July 2006:

(b) In terms of the Numbering Plan, sub-regulation 21 (6), the introduction of mandatory 10 digit dialling for local calls shall take place on 16 January 2007. (c) In terms of the Numbering Plan, sub-regulation 21(7), the international prefix for international dialling is “09”. To meet international and regional requirements, the “09” international dialling prefix shall be replaced with “00” on 16 January 2007.
10 Digit dialling is referred to as dialling both the area code as well as the telephone number of the person you want to contact, even for local telephone calls. As a valued Telkom customer we want to ensure that you are aware of the potential impact of the changes this may have on your telephone operation and telephone bill.

Local calls
Presently, when fixed line to fixed line calls are made within the same area (e.g. the Pretoria area) the caller does not have to dial Pretoria’s area code (namely, 012). The caller, therefore, needs to only dial a 7-digit local number (e.g. 426 6920). However, in terms of the 10-digit dialling procedure, the area code for Pretoria (012) will have to precede the number (e.g. 012 426 6920) even if the caller and the person being called are both within the Pretoria area.

International calls
With regard to international incoming calls, there will be no change to the current dialling procedures for any person telephoning South Africa from overseas. However, from 16 January 2007 outgoing international calls being made from South Africa will have to be prefixed by 00 and not 09. For example, after 16 January 2007, a call to the UK will be prefixed by 00 44 and not 09 44.


As a further consequence of the Icasa-regulated change in the international dialling prefix from 09 to 00, the short numbers used to dial international operator-assisted services will also change on 16 January 2007. All existing short numbers will be prefixed by the number 1 (one). For example, the existing number for international directory enquiries, namely 0903, will change to 10903. The numbers affected are: Short Number for: Operator assistance in placing an international call All other international call enquiries Mass international code-change call handling Existing Number 0900 0903 0908 New Number 10900 10903 10908

To facilitate a seamless change over to the new short numbers, customers will be able to call the existing numbers as well as the new ones from now until 16 January 2007.

Parallel running of both changes – that is, 7 or 10-digit dialling for local calls and dialling 09 or 00 for the international dialling prefix – will commence on 16 October 2006. The parallel running period will last for three months up to 16 January 2007 when 10-digit dialling for local calls and 00 as the international prefix become mandatory. After 16 January 2007, 7-digit dialled local calls will be routed to an announcement, which will request that callers dial all 10 digits when making local calls. International calls dialled using 09 will also be routed to an announcement, which will request the customer to replace 09 with 00. This will continue until at least 16 March 2007, after which incorrectly dialled calls will be routed to a “number unavailable” tone.

PABX Customers
Where customers have programmed their PABX systems for international call barring, the system will need to be re-programmed to avoid users being able to make unauthorised international outgoing calls. You should also check that any pre-programmed diallable local numbers (e.g. speed dial numbers) are stored in the full 10-digit format. If international numbers are included in this list, the dialling prefixes will have to be changed from 09 to 00


Quick PABX check for 10-digit dialling and international call barring • • • • • Do you have pre-programmed diallable local numbers stored in 7-digit format? Do you have international call barring? Do you need access to international operators? Calypso and Jupiter PABXs are very user friendly – consult your guide, it will tell you how to re-programme your PABX. If you need any help you may either: o phone 10217, select option 2, then select option 1 and log a ‘10 digit dialling request’, requesting assistance to configure pre-programmed diallable local numbers, international call barring, and/or access to international operators, or open Under the heading ‘Can we help you?’, click on Report a Fault. Enter the Type of Service and Telephone Number and click Submit. Enter required information on the next screen. For Fault Type choose Own Defined. Use the Comments field to log your request for assistance to configure pre-programmed diallable local numbers, international call barring, and/or access to international operators as required. o a Telkom technician will be in touch with you to assist you as soon as possible.


We assure you of our support at all times.

Telkom Customer Service
September 2006


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