RELATIONSHIP MANAGEMENT

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					RELATIONSHIP MANAGEMENT
This workshop is NQF aligned

Relationship management is one of the four pillars of EQ (Emotional Intelligence): selfawareness, self-management and social awareness are the other three. Emotional intelligence is the innate potential to feel, use, communicate, recognise, remember, learn from, manage and understand emotions.

Display the behaviour you expect from others. In other words, if you want respect from . someone, then show them respect. If you want others to have compassion for you, then show compassion to them. Intimate relationships work on the same principal. If you want trust, love and respect from your spouse or partner, then you must display those behaviours to them. It works like a boomerang - it comes back! Once you 'get' that, you will understand the basics of building relationships with anyone. Your interaction with people will improve dramatically.

COURSE OUTLINE
1. What is Relationship Management? 2. Emotional Intelligence 3. All Business Is Built On Relationships 4. Managing Expectations 5. Understanding Behaviour 6. Building Rapport and Trust With Others 7. Emotions 8. Communication 8.1 Feedback 8.2 How To Ask For What You Want 8.3 Conflict 8.4 Non-Verbal Communication – Body Language 8.5 Styles Of Communication 9. Personal Needs Of Role-players 10. Boundaries

Progress Choice Coaching 031 777 1710 / 078 334 6217 www.progresschoice.co.za / ryan@progresschoice.co.za

11. Manage Upwards

Building relationships takes time and effort but it is extremely rewarding. You have to be prepared to commit yourself and expect not to always get what you want. Building bridges is one of the most fundamental and crucial of all strategies when climbing the corporate ladder. Successful people make it their business to build relationships and to heal broken ones.

The workshop is extremely interactive and allows participants to share their views and experiences with the group which goes a long way in assisting participants to remember the tools learnt during the workshop. I use the underlying theme of introspection, respect ( mutual respect for religions, cultures, race, beliefs, experience and skills ) and putting yourself in other people’s shoes ( empathy ) throughout the workshop. We also discuss conflict situations and how to keep your emotions out of these situations. The workshop also results in perceptions of colleagues, customers and departments being broken down and a realisation and respect for what people do and stand for. It is also an effective team-building session. It is very motivational in terms of ensuring participants take control and responsibility of their lives and careers and do what they can to make their work environment ( and lives ) as pleasant and rewarding as possible.

DURATION
This is a one day workshop. Please contact me, Ryan Madsen, on 031 777 1710 or e-mail me on ryan@progresschoice.co.za for more details, a quote, an appointment or to make a booking.

Progress Choice Coaching 031 777 1710 / 078 334 6217 www.progresschoice.co.za / ryan@progresschoice.co.za


				
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Description: RELATIONSHIP MANAGEMENT