81B, Memo 2, pages 196–197
TO: Marsha Martin, Accounting Manager
Kent Van Noy, Marketing Manager
Rebecca Etheridge, Finance Manager
Shelby Fuller, Word Processing Manager
Kari Hefner, Personnel Manager
Cori Goodwin, Graphics Manager
Christine Bennett, Public Relations Manager
FROM: Edward G. Nolta, Vice President
DATE: October 12, 2002
SUBJECT: EMPLOYEE PERFORMANCE REVIEWS
It’s almost time again for annual performance reviews, a process that you may not anticipate eagerly.
As we discussed last summer at our meeting, employees and managers often look upon these confer-
ences as a time to discuss all the things employees have done wrong during the past year. With this
approach to performance reviews, tension is high; and neither the managers nor the employees feels
good at the completion of the review. Further, the overall productivity of the company seems to
suffer, at least for a few weeks.
I have talked over with President Vermillion the concerns that were expressed at our summer meet-
ing. He recognizes that improvements need to be made to our performance appraisal procedures. He
feels so strongly about wanting to improve our review procedures that he has agreed to bring in two
or three outside consultants to work with us for two or three days.
The three consultants who I am considering bringing in are Dr. Mitch Carlson, Dr. Charlayne
Winger, and Mr. Roul Mikva. All three individuals have an extensive background in the area of
Dr. Carlson is the personnel director for a California-based firm, Integrated Technologies. During his
eight years at Integrated Technologies, the turnover rate has been cut in half—we all know what that
means in terms of training costs. He has also given numerous workshops throughout the United
States and Canada.
Dr. Winger is a management professor at Brickley State University. She is the author of several
articles dealing with employee motivation and evaluation in some of the leading management jour-
nals. She also has conducted a number of seminars.
October 12, 2002
Mr. Mikva has international experience in the area of employee evaluation. He completed graduate
work on the topic at a university in England. He has done consulting work in Germany, Japan, and
Mexico. He should be able to offer an international perspective.
I believe the time that these individuals spend with us will be most productive. Plans call for each of
the three consultants to make a short lecture-type presentation. This will be followed by a videotape
presentation illustrating positive and negative performance appraisals. Time is also being set aside
for a discussion with the consultants on the problems encountered in performance appraisals. Finally,
we plan to have a videotaped role-playing session that will be critiqued and discussed by the consult-
The consultants will be with us on November 3 and 4. Please arrange to have your schedule free on