Schermerhorn, Osborn, HuntOrganizational Behavior 7e Chapter 4

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					COLL 147

            Teams:
  Learning to Work Together
                     Team
   Definition: A group of people with
    complementary skills working together to
    achieve a common purpose for which they are
    collectively held accountable.
    Stages of Team Growth
   Forming
   Storming
   Norming
   Performing
   Adjourning – Not in
    text but typical in
    today’s
    organizations.
       Recipe for a Successful Team

   Clarity in team goals
   Improvement plan
   Clearly defined roles
   Clear communication
   Beneficial team behaviors
   Well-defined decision procedures
   Balanced participation
   Established ground rules
   Awareness of the group process
   Use of the scientific approach
Working Through Group
Problems
   Give Constructive Feedback
       Acknowledge the need for feedback
       Give both positive & constructive
          feedback
       Understand the context
       Know when to give feedback
       Know how to give feedback
       Know how to receive feedback
        Working Through Group
        Problems
   Guidelines for Reacting to Group Problems

       Anticipate and prevent group problems
          whenever possible
       Think of each problem as a group problem
       Neither over-react nor under-react:
          Reactions range from minimal intervention
          to high intervention
Ten Common Group Problems
   Floundering
   Overbearing participants
   Dominating participants
   Reluctant participants
   Unquestioned acceptance of
    opinion as fact
   Rush to accomplishment
   Attribution
   Discounts and “plops”
   Wanderlust
   Feuding members
Characteristics of Effective Teams


   Good working environment
   Optimum number of members
   Cohesiveness
   Commitment to the task
   Development of and adherence to group rules
   Consensus
   Preparation
Problem Solving in Groups

    Defining the Problem
    Analyzing the Problem
    Determining Possible Solutions
    Selecting the Best Solution
    Monitoring the results (not in text but common
     in today’s organizations – accountabilitiy)
           Types of Teams
       in Today’s Organizations
   Employee Involvement Groups

   Self-Managing Work Teams

   Virtual Teams