"ORACLE E-BUSINESS SUITE"
ORACLE E-BUSINESS SUITE SPECIAL EDITION SALES ORDER MANAGEMENT If you are not differentiating your value to the customer through fulfillment, your competition probably is. Customer satisfaction is critical to business success in today’s global economy. Order Fulfillment professionals are under considerable pressure from customers to make • Improve customer and keep accurate order promises. To meet customer commitments, the satisfaction while reducing fulfillment costs order fulfillment professional needs accurate, real-time visibility into • Improve customer both sales orders as well as the inventory that will support those orders. satisfaction by making fact- based promises—and Without this visibility, order management becomes a game of guesswork keeping them • Improve customer that ultimately leads to low customer satisfaction. satisfaction through visibility into order status Oracle is now responding to the needs of the mid-market by offering an and changes • Reduce implementation and even more affordable and low risk way to access the power of the Oracle maintenance costs through tailored, workflo w-dri ven E-Business Suite. Through Oracle E-Business Suite Special Edition, order flo ws without companies can now fully manage customer orders from order capture to customization receipt of payment (order to cash). Manage Order Fulfillment From Order to Cash "In such a fragmented market, our competitive advantage Customers of all sizes expect accurate order promising, on-time delivery of quality comes from establishing a products, visibility to order status, accurate invoices and excellent service. As a 360-degree view o f our customers' needs, and in turn fulfillment professional, management is looking to you to streamline operations. giving them a 360-d egree Order Fulfillment capabilities in Oracle E-Business Suite Special Edition enables vie w of us as a vendor. To you to do all of the above. You can automate and optimize the complete order to cash achieve this capability we needed a suite of business process flow to deliver improved customer satisfaction, shorter delivery lead components, integrated times, and lower fulfillment costs. seamlessly, simple and fast to implement. That's why we At the core of Special Edition are Oracle E-Business Suite Order Fulfillment chose the Oracle solution.” applications including: Pe t e r T i l b y • Order Management (and Shipping) VP o f Merchandising and Marketing • Receivables S a g g i o Ho l d i n g s L t d . • Inventory This complete order to cash support enables companies to capture multi-channel demand, provide accurate order promise dates in real time, and fulfill orders without expensive software customization. Additionally, Oracle ensures customer shipments are executed accurately, efficiently and according to schedule. Automate Fulfillment with Order Management Oracle Order Management dramatically increases sales administration productivity and customer service by streamlining order capture processes and providing order information visibility throughout the fulfillment process. With Oracle Order Management, companies spend less time manually entering and tracking orders, and more time proactively managing other aspects of their business. Order Management enables multiple channel order capture as well as configuration of dynamic business processes through workflow. Key capabilities include: • Order Entry and Processing • Pricing and Discounting • Order Promising • Sales Tax/Value Added Tax • Credit Checking • Order Holds • Order Scheduling • Drop Shipments • Shipping • Order Status Visibility • Returns and Credits Processing Integrate Order Management with Accounts Receivable Processing With Oracle, invoicing and accounts receivable processing is streamlined because of the integration between Order Management and Financials. Invoice information is passed directly from Order Management, ensuring accurate items, quantities and pricing. Streamlining routine accounts receivables activities, such as invoicing, tax calculation, item costing, receipt application, collections, and revenue recognition, dramatically reduces settlement cycle times and lowers administrative costs. Free your accounts receivable professionals from administrative tasks so they can spend more time on value-added activities like payment terms analysis, credit management, receipt analysis, and revenue management. Key capabilities include: • Invoicing • Cash Application • Reporting • Account aging • Collections Manage Customer Orders with Inventory Visibility Effective order fulfillment is greatly dependent on the visibility and accuracy of your inventory information. With Oracle you can view the currently available quantities to accurately promise order delivery dates to customers. Additionally, up to date inventory levels ensure you can execute on that promise. Key functionality includes: • Item Availability • Material Reservations • Inventory Reporting • Inventory Costing • Inventory accuracy – cycle counts and physical counts • Financial Integration Business Control, Decision Support Management of information keeps business flowing. Creating access to accurate, reliable information for faster, more accurate decision making creates competitive advantage. Oracle E-Business Suite Special Edition, with its integrated robust reporting, turns information into knowledge giving you control of your business and visibility into accurate, reliable information. Oracle E-Business Suite Special Edition provides the Order Fulfillment professional with over 140 standard reports available including: Aging Report by Amount/Salesperson, Order Reports (cancelled, on hold, discounted, unbooked, outstanding, etc.), Receipt Reports (analysis, reversed, remitted, unapplied, applied, etc.), and Customer Reports (profiles, listing, merge, duplicate, balance revaluation, etc.). o Oracle E-Business Suite Special Edition Order Fulfillment • Keep your current customers • Grow your market share • Reduce fulfillment costs With complete order to cash process and information management, you have the confidence that you can deliver on customer promises. Excellence in order fulfillment will help you maintain your position as a trusted trading partner and extend your customer base with ease. To learn more about Oracle Order Fulfillment, go to AppsNet—the online community for Oracle Applications users and implementers. http://oracle.com/appsnet/content.html Oracle E-Business Suite Special Edition Sales Order Management is one of four key components of Oracle E- Business Suite Special Edition. Sales Order Management Management complements Purchasing, Financial and Materials Management to provide the integrated business management foundation sought by today’s mid-market businesses. Find out how Oracle E-Business Suite Special Edition can help your company gain control and visibility, reduce costs of operations, and improve customer service levels for greater profitability and competitiveness in your market.