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					Marco Croci

Born on 05 / 09 / 1944 in Milan, Italy

Via Bergamo 27 - 20135 Milano (Italy) – info@marcocroci.com Mobile phone (Italy) +39.348.4226906 - tel/fax +39.02.55182877 Temporary residence as of June 2006: Beijing (People’s Republic of China) Mobile phone (China) +86.135.20648683 – Skype address: marcocroci1944

Educational background
2001 1983-1984 1963-1968 *** Diploma in Inter-Cultural Management, University of Cambridge (UK) MBA, with Honours, Bocconi University, Milano (Italy) Bachelor Degree in Organic Chemistry, with Honours, University of Pavia (Italy) Fluent in Italian, English, and French

Professional background
SINCE 2001

CONCERTO SAS – www.marcocroci.com Founding partner. Consultant, trainer, and coach. Lecturer on Inter-Cultural Management at the State University of Milan and at ISPI (Institute for International Political Studies, Milan). Key clients include: Alcatel, AMPS Ambiente, Barilla, Bracco, Campari, Conserve Italia, Costa Aquarium, De Nora Group, Diesel, ENI Corporate University, Genoa State University, GranMilano, ICE (Institute for Foreign Commerce, Rome), Italcogim, JMAC Europe, Luxottica Group, Mossi & Ghisolfi Group, PAM Supermarkets, Parma Municipality, SAP Italia, Telecom Italia, and Wasa Sweden. Workshops held in Italy, France, Sweden, and the People’s Republic of China. CONSIEL Senior consultant and trainer in the areas of: cultural and organizational change, project management, leadership, team building, and multi-cultural integration. Key clients include: ABB Trasformatori, Barilla, Duplomatic, Electrolux, Foxboro Scada, GranMilano, Mossi & Ghisolfi Group, Plasmon, Sogema, and Whirlpool. Workshops held in Italy, Germany, and Switzerland. ODI MANENT Director. Responsible for training activities, change management projects and the development of new services for the Italian branch of ODI (Organizational Dynamics Inc.), Boston, USA, a multi-national consulting firm. Key clients include: Barilla, Bulgari, Carpi Municipality, Electrolux, Fiat Auto, Foxboro, Gesac, Italiana Gas Industriali, Merloni, Milan Municipality, Nuova Magrini Galileo, Pirelli, Radici Group, Sandvik, Sarma, SKF France, SKF Italy, Snamprogetti, Telecom Italia, Telecom Suisse, Transrol, Union Carbide, USSL 35 Ravenna, and Zanit. Design and management of European training projects in Italian, French, and English. Workshops held in Italy, France, and Switzerland. APSOR Consultant and trainer. Key clients include: Cassa di Risparmio Padova e Rovigo, Compugraphic, CRAI, Fiat Isvor, Formark, Himont, ICI-Pharma, Instrumentation Laboratory, and Philips. AMPLIMEDICAL (AMPLIFON GROUP) Assistant to the CEO for the Organization, IT Systems, and Marketing departments. DOW – LEPETIT Leader of a Research Team studying new pharmacologically active molecules. Project Manager for the development of a new anti-inflammatory drug. ANKERFARM / GLAXOCHEM Head of the Chemical Laboratory of Product and Process Development. Head of the Pilot Plant for production start-up of semi-synthetic antibiotics. UNIVERSITY OF PAVIA Assistant, Department of Organic Chemistry.

1998-2000

1990-1998

1987-1990

1985-1986 1981-1983

1970-1980

1968-1969

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AREAS OF ACTIVITY

TYPE OF ACTIVITY

IMPLEMENTED PROJECTS
Alcatel, Barilla France, Barilla Out Of Home Business Unit, Barilla USA, Bracco, De Nora Group, ENI Corporate University, Genoa State University, ICE (Institute for Foreign Commerce, Rome), ISPI (Institute for International Political Studies, Milan), Luxottica, Milan State University, Mossi & Ghisolfi Group, Plasmon Barilla, Electrolux, Gesac, GranMilano, Mossi & Ghisolfi Group, SKF

1.

INTERCULTURAL MANAGEMENT

Promote the cognitive models and management instruments required for integration of different cultures, through training and coaching programmes Improve the interactions among team members of differing cultures, in order to improve their performance

2. ORGANIZATIONAL CULTURE

Help organizational entities understand and design their culture, to prepare its conscious use as a critical success factor Apply the Project Management method and tools to the Research & Development Departments Promote a proper approach to the building and management of Project Teams, through training and coaching programmes Select, train, and lead Change Master Teams to stimulate learning and organizational change at all levels Design and implement Train-the-Trainers programmes Support the Management Team of an organization in the development of their skills and the achievement of their objectives through a review of strategic aims and the improvement of interpersonal dynamics Create Executive and Middle Manager Teams (Task Forces) strongly oriented towards innovation, in order to achieve complex high-risk results Train members of an organization in the use of methods and techniques aimed at diagnosing and solving organizational conflicts Train members of an organization in the dynamics of distributive negotiation and integrative negotiation, to be adopted in relations with peers and with external entities

3. PROJECT MANAGEMENT

Alivar, Barilla, Bracco, Conserve Italia, CRAI, Duplomatic, Foxboro, Foxboro Scada, Mossi & Ghisolfi Group, Philips, Pirelli, SKF, Whirlpool

4. CHANGE MANAGEMENT

Barilla, Electrolux, Enidata, Italiana Gas Industriali, Milan Municipality, Sarma, SKF, Union Carbide Chemicals

5. TEAM BUILDING

ABB Trasformatori, Barilla, Campari, Costa Aquarium, Foxboro Scada, Gesac, GranMilano, Mossi & Ghisolfi Group, Italcogim, Milan Niguarda Hospital (Health Management Department), Parma Municipality, Sogema, Transrol, USSL 35 Ravenna

6. MANAGEMENT OF CONFLICTS AND NEGOTIATION PROCESSES

Barilla, GranMilano, Italcogim, PAM Supermarkets, Parma Municipality, SAP Italia

7.

COACHING

Managers and entrepreneurs of several Companies, not named here in order to protect their right to privacy

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8. TOTAL QUALITY

Design, organize, and manage training and coaching programmes on Total Quality issues

Barilla, Compugraphic, Enidata, Fiat Auto, RadiciNovaCips, Ralston, Reckitt and Colman, Sandvik, SKF, Swiss Telecom, Telecom Italia

Focus an organizational sector on its internal and/or external customers, providing support to understand and fill performance gaps 9. CUSTOMER FOCUS Train the front-line staff on how to improve customer service Align the sales and dealers’ network with the Company’s business strategies

Barilla, Bulgari, Fiat Auto Dealers, GranMilano, JMAC Europe, Merloni, Nielsen, Nuova Magrini Galileo Dealers, RadiciNovaCips, SAP Italia, SKF

10.LEADERSHIP AND NEW MANAGEMENT STYLES

Improve results through performance management, empowerment of associates, adoption of win-win attitudes and systems Adjust managers’ leadership and management styles to the development of technologies and organizational processes

Barilla, Carpi Municipality, Electrolux, Formark, GranMilano, Himont, ICI-Pharma, Instrumentation Laboratory, Italiana Gas Industriali, Nuova Magrini Galileo Dealers, Philips, SAP Italia, SKF, Telecom Italia

11.ORGANIZATIONAL ALIGNMENT AND INTEGRATION

Ensure an active consensus of employees with respect to the organization’s policies and strategies, using mission and vision as reference points for developing the distinctive skills required to create value Align team and individual behaviours with organizational, technological, and process innovations

ABB Trasformatori, Barilla, Cassa di Risparmio di Padova e Rovigo, Diesel, Duplomatic, Electrolux, Fiat Isvor, Foxboro, Foxboro Scada, PAM Supermarkets, Philips, RadiciNovaCips, SKF, Snamprogetti, Swiss Telecom, Transrol, Union Carbide Chemicals

12.CREATIVITY

Promote the instruments for creative problem solving and for innovative strategy design

Barilla, Genoa University, GranMilano, Telecom Italia

January 2008

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Description: testi di riferimento