Swiss Abrasives Company Automate by fjzhxb

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									Microsoft Dynamics Customer Solution Case Study

Swiss Abrasives Company Automates Its Business Processes with an ERP Solution That Enables It to Work in Multiple Languages and Currencies

Overview
Country or Region: International, Switzerland Industry: Factory Automation Industry Customer Profile The Swiss based group sia Abrasives Holding AG is the third largest manufacturer in its field worldwide. The sia Group has companies in 12 countries and is present with agencies in more than 100 additional countries. The factories are located in the U.K. and Switzerland. The headquarters is in Frauenfeld, Switzerland. Business Situation The sia Group was using many local ERP systems, which was inefficient because it meant that orders had to be entered twice. The sia Group wanted to standardize and consolidate all these small systems with an integrated ERP system that supported its international presence. Solution The sia Group implemented Microsoft ® Business Solutions–Axapta® in eight quite diverse group companies – from an Austrian sales company with five users to a U.K. manufacturing company with 65 users. The sia Group streamlined its order taking processes and can now easily react to changes in any country as well as saving costs on development and training. Benefits  Streamlined processes and standardized company-wide procedures  International functionality  Savings in development and training  A technology infrastructure that grows with the business

“We considered other ERP systems, but we're convinced that Microsoft Axapta is ahead of the competition. We chose it because of its superb stateof-the-art technology, the close link with other Microsoft products, and the really great look and feel of the product that makes it so easy to use."
Andi Wethli, CIO, IT, Infrastructure & Logistics, sia Abrasives Group

Specializing in the development, manufacturing, and distribution of complete abrasive systems for professional and surface processing and refinement, sia Abrasives is the third largest manufacturer in its field worldwide. With sia Group companies around the world all using different ERP systems, sia Abrasives wanted to standardize its systems and business processes. It wanted to automate tasks and have a solution that supported its international presence. After implementing Microsoft Business Solutions–Axapta (now part of Microsoft

Dynamics™), sia Abrasives has streamlined the processing of orders
while at the same time optimizing its supply chain. Employees and customers alike are also taking advantage of the country-specific functionality that Microsoft Axapta offers. With Microsoft Axapta, sia Abrasives expects to continue to enjoy profitable growth and be responsive to changing market requirements.

Situation
The internationally active sia Group specializes in the development, manufacturing, and distribution of complete abrasive systems for professional surface processing and refinement. With headquarters in Frauenfeld, Switzerland, sia Abrasives develops just the right abrasive systems so customers can obtain the surface properties that they require for a wide range of materials, such as metal, plastic, or wood. Over 1,100 employees worldwide handle all of the various aspects of the abrasive manufacturing process: research and development, production, quality assurance, marketing, and sales. The importance of global markets for sia Abrasives is reflected in the fact that more than 90% of its production is exported to over 100 countries.

"We liked that it was an ‘out-of-the-box' solution that had technology that was scalable and that could easily adapt to our business needs. It has strong country-specific functionality and we concluded that it was the solution that could best help us to manage our supply chain more efficiently."

country-specific functionality. The sia Group wanted a solution that enabled it to work in multiple languages and currencies and easily be able to adapt to local accounting and legal requirements. The new ERP solution had to consolidate all the sia Group's various local systems and ultimately optimize its supply chain.

Solution
Out of the 14 group companies, sia Abrasives implemented Microsoft® Business Solutions– Axapta® in eight companies over a period of two years. It managed to do this with no or only limited disruption to its daily processes. These implementations varied in size from a sales company in Austria with five users to a production company in the U.K. with 65 users. "We considered other ERP systems," explains Wethli, "but we're convinced that Microsoft Axapta is ahead of the competition. We chose it because of its superb state-of-the-art technology, the close link with other Microsoft products, and the really great look and feel of the product that makes it so easy to use." "We liked that it was an ‘out-of-the-box' solution that had technology that was scalable and that could easily adapt to our business needs," continues Wethli. "It has strong country-specific functionality and we concluded that it was the solution that could best help us to manage our supply chain more efficiently." "Now, 8 out of 14 sia Group companies have a standardized solution and this means we have optimized our supply chain," says Wethli. The sia Group implemented the Commerce Gateway module of Microsoft Axapta together with Microsoft BizTalk® Server and as a result has been able to automate its intercompany business in one streamlined system. Overall,

In the nine different group companies around the world, sia Abrasives was using nine different ERP systems. It urgently needed to Andi Wethli, CIO, IT, Infrastructure & Logistics, standardize and consolidate its ERP system. sia Abrasives Group As Andi Wethli, CIO, IT, Infrastructure & Logistics explains, "We needed to consolidate all these different systems that made it difficult to support and deliver quality service across the sia Group companies. For example, we had to enter sales orders twice: once when they were received outside the main office and then again at the The sia Abrasives production building in production headquarters. Switzerland. The process, although ultimately effective, was time-consuming and inefficient." The group needed a solution that supported its global focus and international presence. With companies in 12 different countries and with export to over 100 countries, the solution that the group chose had to have

sia Abrasives has improved the quality of the data that it can extract from the system. The consolidation of the various local systems means that the company can take advantage of more accurate data and more efficient standardized and streamlined processes.

and legal requirements of the many different countries that it does business with. "In the U.K., our production site exports to more than 75 countries. There is a fantastic advantage to using Microsoft Axapta because the multi-language and multi-currency features really improve the way we do business," says Wethli. "In all the Group companies where we have implemented Microsoft Axapta, we are benefiting from the international support it provides," continues Wethli. "In Spain, for example, we export to Portugal, where our customers work in another language. We are able to print reports and create documents in the appropriate language and this is a big advantage." In addition, sia Abrasives' employees are able to work in the system in the language of their choice. For example, Belgian employees can choose to work in their native tongue (either Flemish or French) at the click of a button. Savings in Development and Training The sia Group has cut costs in development and training. "We can now centrally produce training manuals to use in all countries," says Wethli. "We have also found Microsoft Axapta straightforward to develop and customize. We anticipate cheaper internal development costs in the future because we can easily develop a new report or function and target it to all our employees, so that everyone can take advantage of it." Technology That Will Grow The company is already benefiting from Microsoft Axapta and believes that it will continue to benefit from the solution in the future. "We are extremely pleased with the way the solution can grow with the company – that it is a technology that we can adapt and build on as the business requires it," explains Wethli. "The solution is easy to

"We are very satisfied with the way that Microsoft Axapta has helped us to standardize our processes and improve the quality of our data. We can now get much better information from the system, with less errors,"
Andi Wethli, CIO, IT, Infrastructure & Logistics, sia Abrasives Group

Benefits
Streamlined Processes, Automated Orders As a result of implementing Microsoft Axapta, sia Abrasives can now exchange sales and purchasing information electronically (in combination with the Commerce Gateway module). "Orders are now automatically processed between our group companies and our production sites at Frauenfeld and Greetland," explains Wethli. "This has improved our effectiveness. Orders and other transmissions, such as confirmations and invoices, are processed online and with greater accuracy. Wherever an order is taken, in any of our Group companies across the world, it is now treated in the same way. The whole process has been improved, from when the order has been entered into the system until product delivery and invoicing." "We are very satisfied with the way that Microsoft Axapta has helped us to standardize our processes and improve the quality of our data. We can now get much better information from the system, with less errors," reports Wethli. Multi-Language, MultiCurrency With the multi-language and multi-currency functions of Microsoft Axapta, sia Abrasives can react to changes and adapt to the specific requirements of any market or country. Microsoft Axapta helps sia Abrasives to comply with the local accounting

Since 1998, sia Abrasives has been sponsoring Switzerland's national bobsled team. It also supplies the team with abrasives to ensure the optimum treatment of the runners and bodywork of the team's sleds.

For More Information
For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 4269400. In Canada, call the Microsoft Canada Information Centre at (877) 5682495. Customers who are deaf or hard-ofhearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about KCS Information systems AG products and services, visit the Web site at: www.kcs.net For more information about sia Abrasives Holding AG products and services, visit the Web site at: www.sia-abrasives.com

adjust and it is great that it will grow according to our business needs." "We have already implemented Microsoft Axapta in 8 of our 14 Group companies and the plan is to implement the solution in most of our larger companies over the next few years," says Wethli. "Overall, we've been really satisfied with the whole implementation. We are impressed that we can centrally support our Group companies around the world and we can react to business and market changes more quickly than before – in just a click, the solution will adapt to our needs," concludes Wethli.

Microsoft Dynamics
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important. And because it is from Microsoft, it easily works with the systems your company already has implemented. By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of your business, and helping you drive business success. For more information about Microsoft Dynamics, go to: www.microsoft.com/dynamics

Software and Services
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© 2005 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Axapta, Microsoft Dynamics, Navision, BizTalk, and Windows Server System are either registered trademarks or trademarks of Microsoft Corporation or Microsoft Business Solutions ApS in the United States and/or other countries. Microsoft Business Solutions ApS is a subsidiary of Microsoft Corporation. All other trademarks are property of their respective owners. Document published June 2005

Products − Microsoft Office 2000 Professional − Microsoft Commerce Server 2002 − Microsoft SQL Server 2000

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− Microsoft Windows 2000 Professional Microsoft Dynamics − Microsoft Business Solutions–Axapta


								
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