Supporting People by wuyunyi

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									Supporting People Provider Forum 19th October 2007 Lees Suite, Civic Centre
Present: Steve Goslyn Mubashra Shah David Bazell Jen Watson Judith Shaughnessy Joanna Pietrzak Jill Cunningham Gail Newsham Craig Warren Pat Howard Jim Marshall Andrea Charlesworth Dorothy Lydon Dawn Melia Janice Crompton Colette Morris Sue Cox Laura Freeman Tracy Sims Marcell Buckley Ruth Blaszczok Barbara Neville Helen McCreave Jackie Lee Paul Driscoll Lynette Partington Cathryn McCrink Lynda Megram Richard Scarborough Pauline Rutherford Apologies: Jackie Bradley Paul Mardell Janet Hardwick Ann-Marie McGinn Karen Hyland Terry Evans Sue Tuffy Samanatha Scotson Villages Anchor Staying Put West Pennine Housing FCHO Housing Support AKSA Housing ACS Mental Health Hanover Housing Hanover Housing Threshold Housing Project (Chair) Threshold Housing Project NCH NCH Hanover Housing Keyring Depaul Trust Places for People Northern Counties ACS Learning Disabilities ACS Learning Disabilities ACS Learning Disabilities Primecare Primecare Housing 21 Social Care Turning Point Turning Point IAS West Pennine West Pennine ACS Housing Strategy ACS Housing Strategy Contour Housing ECHG SP Team SP Team SP Team SP Team SP Team



Louise Howard Karen Birch Diane Baxter Barbara Neville Julie Griffiths Jon Snape

FCHO Swift Court Threshold Housing Project ECHG ACS Housing Strategy Aftercare Manchester Methodists

1. 2.

Introductions Minutes of previous meeting (17.08.07) Approved

3. 3.1

Matters arising Election of Chair and Deputies Lynda reported that there had been 3 nominations for the 3 posts : the meeting agreed that there was no need for a vote. Janet Hardwick of West Pennine Housing will continue to Chair. Ann-marie McGinn (FCHO) and Steve Goslyn (Threshold Housing Project) will deputise.


MOPP Lynda gave an update of progress. Trafford have already implemented it so we will visit them and see what progress they have made.


Safeguarding Children – Presentation by Colette Morris (LADO) Colette informed the Forum that issues about allegations of „professional abuse‟ continue to be a real cause of concern for many people who work with children. It is a government requirement that each Local Authority appoints a LADO (Local Authority Designated Officer for Allegations) to oversee, monitor and manage allegations of professional abuse, and to ensure that all allegations are seen to be followed up and objectively examined. Colette said that she is happy to discuss her role, or any issues in relation to allegations, within a team or individual setting and can be contacted on 0161 770 8870 The Chair thanked Colette for her presentation.




Regional Supported Housing Strategy – Presentation by Steve Goslyn Steve presented highlights of a paper written by Carla Leyland the North West Supporting People Co-ordinator. The NW SP Strategic Group, NW Regional Assembly and the Housing Corporation fund this post. Steve gave the overall context, and the benefits of having a regional strategy. Questionnaire – Over to the sub regions The Forum broke out into groups to discuss some of the questions asked in the accompanying questionnaire. The results of the group work will be collated by the SP Team and returned to Carla Leyland. (See Appendix).

SP Team


Day of Inspiration for Homeless – Presentation by Lynette Partington Lynette gave a video presentation of this event, which took place on 26th September at Gallery Oldham. Lynette reported that this event, planned since March, was aimed at rough sleepers, people in hostels and those homeless people who are currently sofa surfing etc. Service users had input on the content of the day, which included musicians, speakers & life coaching. Lunch was provided, and an Oldham Athletic player did the prize draw. 48 people attended on the day. Lynette said that among lessons learned on the day were;       Most people attended heard about the event by word of mouth A lot of people had been referred by the needle exchange on Booth Street The venue needs to be somewhere people feel comfortable – we had very positive feedback about the library Need to be able to give good advice/have housing providers there Good catering is appreciated The use of screen to play powerful messages LP/HMcC

Lynette and Helen McCreave from Housing Strategy will do a report on the day.




Performance Report – Richard Scarborough Richard went through the highlights of the end of year 2006/07 Performance report which was sent to providers with the papers for the Forum. Providers were thanked for their continuing efforts in ensuring timely and accurate submission of performance data. Outcomes The national Supporting People Outcomes framework for long term services was implemented from July 2007. Data will be sent directly by providers to St Andrews for analysis. Information will then be reported back to SP teams quarterly. Providers advised to look at client record website for more information A workshop for Oldham providers of long-term services was held on 24th September.

8. 8.1

Feedback: other groups/events Commissioning Body Items raised at the CB included: Comprehensive Spending Review – we still don‟t have the detailed figures for the next three years: expected December with LA settlement Performance Bidding Rounds Debate on interpretation costs

   8.2

GM Lead Officers    Regional Supported Accommodation Strategy CLG are talking about refreshing the QAF Bolton events possibly Nov/Feb on service user involvement – Bolton lead on best practice in this area and are planning to develop a best practice guide


The New Performance Framework for Local Authorities: Single Set of National Indicators – CLG Document



This document sets out the headline definitions of the 198 indicators which will underpin the new performance framework for Local Authorities. In each area, targets against the set of national indicators will be negotiated through new Local Area Agreements (LAAs), Each agreement will include up to 35 targets from among the national indicators, complemented by 17 statutory targets on educational attainment and early years. This will be the way central government will manage LA performance. 8.4 DAAT Consultation Day – feedback by Richard Scarborough Richard reported that this was a wide ranging event and very well attended. It addressed drug and alcohol issues, and issues of abstinence rather than the use of substitutes. 9. 9.1 Feedback: providers (e.g. service developments/events) NCH David reported that NCH are still in the same premises, having failed so far to find other suitable office premises. NCH now have a full compliment of staff and are operating a dispersed service. They are negotiating with partners for properties. This week their first family was moved into dispersed property, and three families are on the waiting list for properties. David stressed the need to educate housing providers to help get suitable properties, and is working with partner agencies to this end. 9.2 Turning Point Sue Cox introduced herself as the new service manager for Ascot House, ODIPSS, WHAMS and TPOTS. 9.3 Keyring Joanne announced the forming of their 100th Keyring. They held an event of celebration in Oldham run by service users. The Forum offered congratulations to Keyring on this achievement. Keyring now have an office on West End Street in Oldham. Keyring are setting up a project around bullying and harassment. For instance, shops can agree to display a poster showing it is a safe place. 9.4 Threshold



Steve introduced Mubashra Shah, the new Service Manager for Glamorgan Place. Threshold has won some funding for work with service users aimed at getting them into employment. 9.5 Places for People Gail informed the Forum that they have a new scheme for employment for people with disabilities, funded until the end of March. 10. 10.1 Any other business AKSA Karen sent apologies for this meeting but would like to ask if any other providers obtained copies of the pre tenancy skills training packs put together by OMBC (Helen McCreave) and if so have they yet had a go at delivering any of the training to clients? If yes, how did it go, can they share any tips? Aksa have not yet used any of the training packs, but are planning on doing so in the near future. Karen also reported that the drop-in service is going well and she will feedback to the next forum. 10.2 CLG new directory of services Richard reported that the CLG directory of services has gone live and that providers should check that their entry is correct and let the SP team know if there should be any amendments. 12. Date and time of next meeting Please note change of venue Friday 14th December 2007 10am at the Link Centre, Union Street.

Providers KH




Appendix Regional Supported Housing Strategy Questionnaire - Over to the Sub-regions September 2007 Name: LA/Organisation: Service Area: Position: Email: via Lynda Megram, SP Manager Oldham Provider forum Oldham Council, Greater Manchester

1. What should a ‘Vision’ of a Regional Supported Housing Strategy be for the North West?       The vision should be about supporting people to become economically active citizens. Meet needs of widest range of service users Sufficient choice & „volume‟-„choice based‟ system for supported accommodation. Self directed support and choice of provider where appropriate. Strategy not just about funding The vision must look forward to what people are going to need (e.g. consult future service users/young people) e.g. older people are becoming “younger”

2. What is your understanding of the ‘definition’ of supported housing? The definition should be wide and include all the areas beyond Supporting People funded services including:     Hidden support to children – e.g. thru SP funded family or mother and baby support Asylum seeker services Advice work Services funded through the Respect agenda/Youth task force



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Subsistence misuse rehab services Services to offender Can use SP definitions to start with Strategy should „identify‟ services outside the SP remit but with similar funding to draw out the links with other services - „whole system thinking‟

3. Apart from the common issues and priorities identified throughout recent sub-regional consultation, what else can we tackle as a region? (See feedback)  „Boundaries‟ need to be set by strategy so different local authorities don‟t go in different ways/at different times/speeds       Providers want to be asked in same way/format for info Providers want feedback on data given – how used etc. Different inspection regimes have different perspectives and often disagree – need more dialogue between these

People needing support should have same ability to be „mobile‟ as others Prioritised move-on from supported accommodation. Single room rent issues Needs „reality checks‟ of the strategy Take support into „normal‟ housing with range of staff support Must link to appropriate/sufficient general needs accommodation

4. What are the main issues in your sub-region and/or local authority area in relation to need and gaps in supply for supported housing accommodation and support services?    Complex and multiple needs service - Joint Health and Probation commissioning/funding Heavy drinker projects Move-on options:- All client groups




Affordabilty Quality Private sector

Range of models for young people: - Appropriate to local needs - Appropriate for adjacent boroughs Young women fleeing violence/forced marriage Innovative/creative ways of engaging i.e homeless people renovating own home tie together accommodation and work/training More direct access options

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5. How can the process of developing sub-regional and regional working help address these issues? 6. What work is already underway in your sub-region and/or local authority area that needs to be taken into consideration for the development of a Regional Supported Housing Strategy? (assessments, frameworks, protocols, research, surveys, strategies etc) 7. What ‘good practice’ have we got in region for supported housing (case studies, images etc)? 8. How should we best consult with our service users (service user surveys or service user event)?         Ask questions that are meaningful Use providers own consultation mechanisms rather than set up special events - better “bottom up” otherwise too remote Question was asked Why do they want to consult service users – what will they do with the information? Give financial support to a consulting org e.g. TPAS No more questionnaires – people sick of them cc draft strategy (to providers and service users) Use advocacy services and campaigning groups Presentations to tenants forums



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`Inspiration type events in various boroughs for service users Depends on service user group- different approaches and methods Not just service users but potential service users i.e. older people in own home who may have an opinion on wanting services other than supported accommodation. Ex-service user views Website suggestion box/ questionnaire for service users – designed by service users

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9. How should we best further consult with our service providers (surveys or further meetings)?           In local areas first and then up to the region Think about supporting umbrella groups to work with providers to ensure effective voice/consultation Range Internet website to get ideas – „client‟ Smaller providers can‟t afford to send staff Telephone interviews Opinions and variety may be lost if only member organisations consulted i.e. SITRA/Nat Fed Events helpful for focus and to get to priorities through discussion Regular feedback and newsletter Cc some of facts and figures that will be used in strategy up front

10. Have you any further comments or information?   Region must consider role of promoting social enterprise links with supported housing Region should consider role of consortia and /or protection of some valuable providers



Please return this questionnaire to: Carla Leyland, North West Supported Housing Co-ordinator By post - North West Regional Assembly, Wigan Investment Centre, Waterside Drive, Wigan, WN3 5BA By email - By Friday 26th October 2007



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